service DODGE DURANGO SRT 2019 Owners Manual

Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.
Uconnect System Support:
•U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching
the disc.
• Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
10
MULTIMEDIA 545

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .548
▫ Prepare For The Appointment ..............548
▫ Prepare A List ........................ .548
▫ Be Reasonable With Requests ..............548
 IF YOU NEED ASSISTANCE ................548
▫ FCA US LLC Customer Center .............549
▫ FCA Canada Inc. Customer Center ...........549
▫ In Mexico Contact ..................... .549
▫ Puerto Rico And U.S. Virgin Islands ..........549▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..............550
▫ Service Contract ...................... .550
 WARRANTY INFORMATION ...............551
 MOPARPARTS .........................551
 REPORTING SAFETY DEFECTS .............551
▫ In The 50 United States And Washington, D.C. . .551
▫ In Canada ........................... .552
 PUBLICATION ORDER FORMS .............552
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
548 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
550 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manualsmake it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
552 CUSTOMER ASSISTANCE

Caps, FillerOil (Engine) ..................... .398, 401, 402
Radiator (Coolant Pressure) .................418
Carbon Monoxide Warning ................251, 460
Cargo Area Cover ......................... .107
Cargo Compartment ....................... .107
Light ................................ .107
Luggage Carrier ........................ .128
Cargo Light ............................. .107
Cargo Tie-Downs .......................... .108
Car Washes .............................. .448
Cellular Phone ........................... .530
Center High Mounted Stop Light ...............364
Chains, Tire ............................. .444
Changing A Flat Tire ....................... .423
Chart, Tire Sizing .......................... .425
Check Engine Light (Malfunction Indicator Light). . . .166
Checking Your Vehicle For Safety ...............250
Checks, Safety ............................ .250
Child Restraint ........................... .225
Child Restraints Booster Seats ........................... .228
Child Seat Installation .....................244
How To Stow An unused ALR Seat Belt ........241
Infant And Child Restraints .................227 Locating The LATCH Anchorages
.............234
Lower Anchors And Tethers For Children .......231
Older Children And Child Restraints ...........228
Seating Positions ........................ .230
Child Safety Locks ..........................40
Clean Air Gasoline ........................ .457
Cleaning Wheels ............................... .443
Climate Control ............................82
Automatic ..............................83
Cold Weather Operation ..................... .263
Compact Disc (CD) Maintenance ................545
Compact Spare Tire ........................ .441
Contract,
Service.......................... .550
Cooling Pressure Cap (Radiator Cap) ............418
Cooling System ........................... .415
Adding Coolant (Antifreeze) .................417
Coolant Level .......................... .418
Cooling Capacity ........................ .460
Disposal Of Used Coolant ..................418
Drain, Flush, And Refill ....................416
Inspection ......................... .415, 418
Points To Remember ..................... .419
Pressure Cap ........................... .418
Radiator Cap .......................... .418
556 INDEX

Selection Of Coolant (Antifreeze).......416, 460, 461
Corrosion Protection ....................... .448
Cruise Control (Speed Control) ..............282, 286
Cruise Light .......................... .163, 164
Cupholders .......................... .120, 121
Customer Assistance ....................... .548
Cybersecurity ............................ .467
Daytime Running Lights ......................71
Dealer Service ............................ .400
Defroster, Windshield ....................... .252
Diagnostic System, Onboard ...................165
Disposal Antifreeze (Engine Coolant) .................418
Do Not Disturb ........................... .542
Door Ajar ............................ .155, 157
Door Ajar Light ....................... .155, 157
Door Locks ............................ .34, 40
Child-Protection Door Lock — Rear Doors .......40
Door Opener, Garage ....................... .109
Doors ....................................34
Drive Modes ............................. .277
Drive Modes, SRT ......................... .499
Driver ’s Seat Back Tilt ........................42 Driving
Through Flowing, Rising, Or Shallow Standing
Water ................................ .350
DVD Player (Video Entertainment System) .........515
Economy (Fuel) Mode ...................... .269
Electrical Outlet, Auxiliary (Power Outlet) .........122
Electric Brake Control System ..................171
Anti-Lock Brake System ....................170
Electronic Roll Mitigation ...............174, 178
Electric Remote Mirrors .......................68
Electronically Shifted Transfer Case ..............281
Electronic Speed Control (Cruise Control) .........283
Electronic Stability Control (ESC) ...............175
Electronic Throttle Control Warning Light .........156
Emergency, In Case Of Freeing Vehicle When Stuck .................388
Hazar

d Warning Flasher ...................354
Jacking ........................... .371, 423
Jump Starting .......................... .382
Emission Control System Maintenance ............166
Engine ................................. .398
Air Cleaner ............................ .403
Break-In Recommendations .................263
Compartment .......................... .398
12
INDEX 557

Coolant (Antifreeze)..................... .461
Cooling .............................. .415
Exhaust Gas Caution ...................251, 460
Fails To Start ........................... .262
Flooded, Starting ........................ .262
Jump Starting .......................... .382
Oil ........................... .401, 460, 461
Oil Filler Cap .....................398, 401, 402
Oil Filter .............................. .403
Oil Selection ........................ .401, 460
Oil Synthetic ........................... .402
Overheating ........................... .385
Starting ........................... .258, 259
Engine Oil Viscosity .....................401, 402
Enhanced Accident Response Feature .........223, 390
Ethanol ................................. .458
Exhaust Gas Cautions ....................251, 460
Exhaust System ....................... .251, 413
Exterior Lights ...................... .70, 254, 360
Filters Air Cleaner ............................ .403
Air Conditioning ..................... .97, 405
Engine Oil ......................... .403, 461
Engine Oil Disposal ...................... .402Flashers
................................ .354
Hazard Warning ........................ .354
Turn Signals ..................163, 254, 362, 363
Flash-To-Pass ..............................72
Flooded Engine Starting ..................... .262
Fluid, Brake ............................. .462
Fluid Capacities ........................... .460
Fluid Leaks .............................. .254
Fluid Level Checks Brake ................................ .420
Fluids And Lubricants ...................... .461
Fog Lights .............................. .363
Fog

Lights, Service ........................ .363
Fold-Flat Seats .............................42
Folding Rear Seats ..........................42
Forward Collision Warning ....................187
Four-Way Hazard Flasher .....................354
Freeing A Stuck Vehicle ..................... .388
Front Axle (Differential) ..................... .422
Fuel ................................... .457
Additives ............................. .457
Clean Air ............................. .457
Economy Mode ......................... .269
Ethanol .............................. .458
Gasoline .............................. .457
558 INDEX

Immobilizer (Sentry Key)......................30
Inside Rearview Mirror ....................66, 354
Instrument Cluster ..................... .138, 139
Descriptions ........................... .163
Display .............................. .140
Menu Items ........................... .145
Instrument Panel Lens Cleaning ................451
Integrated Trailer Brake Control ................343
Interior And Instrument Lights ..................75
Interior Appearance Care .....................450
Interior Lights ..............................75
Intermittent Wipers (Delay Wipers) ...............79
Introduction ................................4
In Vehicle Help Vehicle User Guide ........................17
Inverter Power ............................... .127
iPod/USB/MP3 Control ..................... .513
Jacking And Tire Changing Instructions ...........375
Jacking Instructions ........................ .375
Jack Location ............................ .372
Jack Operation ........................ .375, 423
Jump Starting ............................ .382KeyFob..................................19
Arm The System ..........................32
Disarm The System ........................32
Programming Additional Key Fobs ..........24, 31
Key Fob Battery Service (Remote Keyless Entry) .....21
Key Fob Programming (Remote Keyless Entry) ......24
Key-In Reminder ............................26
Keyless Enter-N-Go ........................ .259
Passive Entry ............................35
Passive Entry Programming ..................35
Keys ....................................19
Replacement ......................... .24, 31
Sentry (Immobilizer) .......................30
Lane Change Assist ..........................74
LaneSense ............................... .324
Lap/Shoulder Belts ........................ .200
Latches ................................. .254
Hood ................................ .104
Leaks, Fluid ............................. .254
Life
Of Tires ............................. .437
Liftgate ................................. .105
Liftgate Window Wiper/Washer .................82
Light Bulbs .............................. .254
Lights .................................. .254
560 INDEX

AirBag .........................154, 213, 251
Automatic Headlights......................72
Brake Assist Warning ..................... .178
Brake Warning ......................... .154
Bulb Replacement .....................360, 361
Cargo................................ .107
Center Mounted Stop ..................... .364
Cruise ............................ .163, 164
Daytime Running .........................71
Dimmer Switch, Headlight ...................70
Electronic Stability Program(ESP) Indicator ......156
Exterior ............................ .70, 254
Fog ................................. .363
Hazard Warning Flasher ...................354
Headlights ......................... .361, 362
Headlights On With Wipers ..................73
High Beam/Low Beam Select .................71
Interior ................................75
Lights On Reminder .......................73
Malfunction Indicator (Check Engine) ..........158
Park .............................. .72, 163
Passing ................................72
Reading ................................76
Rear Servicing .......................... .363
Rear Tail Lamps ........................ .363Seat Belt Reminder
...................... .154
Security Alarm ......................... .158
Service ............................ .360, 361
Side Marker ........................... .363
Traction Control ........................ .178
Turn Signals ................70, 163, 254, 362, 363
Vanity Mirror ............................69
Warning Instrument Cluster Descriptions . . . .156, 163
Loading Vehicle ........................... .333
Tires................................. .429
Load Shed Battery Saver Mode .................151
Load Shed Battery Saver On ...................151
Load Shed Electrical Load Reduction .............151
Load Shed Intelligent Battery Sensor .............151
Locks Child

Protection ..........................40
Manual ................................34
Power Door .............................35
Lubrication, Body ......................... .408
Luggage Carrier .......................... .128
Lug Nuts/Bolts ........................... .455
Maintenance ............................. .103
Maintenance Free Battery .....................399
Maintenance Schedule ...................... .393
12
INDEX 561