DODGE DURANGO SRT 2019 Owners Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 549

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
550 CUSTOMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.11
CUSTOMER ASSISTANCE 551

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manualsmake it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
552 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .455
Adaptive Cruise Control (ACC) (Cruise Control) . . . .286
Adding Engine Coolant (Antifreeze) .............417
Adding Fuel ............................. .331
Additives, Fuel ........................... .457
Adjust Down .............................. .50, 52
Forward ............................ .50, 52
Rearward ........................... .50, 52
Up ................................ .50, 52
Air Bag Air Bag Operation ....................... .216
Air Bag Warning Light .....................213
Driver Knee Air Bag ..................... .217
Enhanced Accident Response .............223, 390
Event Data Recorder (EDR) .................390
If Deployment Occurs .....................222
Knee Impact Bolsters ..................... .217
Maintaining Your Air Bag System .............224
Maintenance ........................... .224
Redundant Air Bag Warning Light ............214
Side Air Bags .......................... .217
Transporting Pets ....................... .250
Air Bag Light ...................... .154, 213, 251
Air Cleaner, Engine (Engine Air Cleaner Filter) ......403Air Conditioner Maintenance
..................403
Air Conditioner Refrigerant ................403, 404
Air Conditioner System ..................... .403
Air Conditioning ............................93
Rear ..................................91
Air Conditioning Filter ....................97, 405
Air Conditioning, Operating Tips ................96
Air Conditioning System ......................94
Air Filter ............................... .403
Air Pressure Tires................................. .434
Alarm Arm The System ...................... .32, 33
Disarm The System ........................32
Rearm The System ........................
33
Security Alarm ......................... .158
Alarm System Security Alarm ...........................32
All Wheel Drive (AWD) ..................... .281
Alterations/Modifications Vehicle .................................6
Android Auto ............................ .542
Antifreeze (Engine Coolant) ................416, 460
Disposal .............................. .418
Anti-Lock Brake System (ABS) .................170
554 INDEX

Anti-Lock Warning Light.....................161
Apple CarPlay ........................... .543
Arming System Security Alarm ...........................32
Assist, Hill Start .......................... .172
Audio Systems (Radio) ...................... .466
Auto Down Power Windows ...................98
Automatic Headlights ........................72
Automatic High Beams .......................71
Automatic Temperature Control (ATC) ............94
Automatic Transmission ..................258, 269
Adding Fluid ....................... .422, 462
Autostick ............................. .275
Fluid And Filter Change ...................422
Fluid Change .......................... .422
Fluid Level Check .....................421, 422
Fluid Type ......................... .421, 462
Gear Ranges ........................... .270
Special Additives ........................ .421
Automatic Transmission Limp Home Mode ........274
Autostick ............................... .275
Auxiliary Driving Systems ....................180
Auxiliary Electrical Outlet (Power Outlet) .........122
Auxiliary Power Outlet ..................... .122Axle Lubrication
.......................... .462
Battery .............................. .155, 399
Charging System Light ....................155
Keyless Key Fob Replacement ................21
Battery Saver Feature .........................74
Belts, Seat ............................... .251
Blind Spot Monitoring ...................... .180
Body Mechanism Lubrication ..................408
B-Pillar Location .......................... .429
Brake Assist System ........................ .172
Brake Control System, Electronic ................171
Brake Fluid .......................... .420, 462
Brake System ......................... .420, 455
Anti-Lock

(ABS) ........................ .455
Fluid Check ........................ .420, 462
Master Cylinder ........................ .420
Parking .............................. .265
Warning Light .......................... .154
Brake/Transmission Interlock ..................268
Bulb Replacement ...................... .360, 361
Bulbs, Light ............................. .254
Camera, Rear ............................ .329
Capacities, Fluid .......................... .460
12
INDEX 555

Caps, FillerOil (Engine) ..................... .398, 401, 402
Radiator (Coolant Pressure) .................418
Carbon Monoxide Warning ................251, 460
Cargo Area Cover ......................... .107
Cargo Compartment ....................... .107
Light ................................ .107
Luggage Carrier ........................ .128
Cargo Light ............................. .107
Cargo Tie-Downs .......................... .108
Car Washes .............................. .448
Cellular Phone ........................... .530
Center High Mounted Stop Light ...............364
Chains, Tire ............................. .444
Changing A Flat Tire ....................... .423
Chart, Tire Sizing .......................... .425
Check Engine Light (Malfunction Indicator Light). . . .166
Checking Your Vehicle For Safety ...............250
Checks, Safety ............................ .250
Child Restraint ........................... .225
Child Restraints Booster Seats ........................... .228
Child Seat Installation .....................244
How To Stow An unused ALR Seat Belt ........241
Infant And Child Restraints .................227 Locating The LATCH Anchorages
.............234
Lower Anchors And Tethers For Children .......231
Older Children And Child Restraints ...........228
Seating Positions ........................ .230
Child Safety Locks ..........................40
Clean Air Gasoline ........................ .457
Cleaning Wheels ............................... .443
Climate Control ............................82
Automatic ..............................83
Cold Weather Operation ..................... .263
Compact Disc (CD) Maintenance ................545
Compact Spare Tire ........................ .441
Contract,
Service.......................... .550
Cooling Pressure Cap (Radiator Cap) ............418
Cooling System ........................... .415
Adding Coolant (Antifreeze) .................417
Coolant Level .......................... .418
Cooling Capacity ........................ .460
Disposal Of Used Coolant ..................418
Drain, Flush, And Refill ....................416
Inspection ......................... .415, 418
Points To Remember ..................... .419
Pressure Cap ........................... .418
Radiator Cap .......................... .418
556 INDEX

Selection Of Coolant (Antifreeze).......416, 460, 461
Corrosion Protection ....................... .448
Cruise Control (Speed Control) ..............282, 286
Cruise Light .......................... .163, 164
Cupholders .......................... .120, 121
Customer Assistance ....................... .548
Cybersecurity ............................ .467
Daytime Running Lights ......................71
Dealer Service ............................ .400
Defroster, Windshield ....................... .252
Diagnostic System, Onboard ...................165
Disposal Antifreeze (Engine Coolant) .................418
Do Not Disturb ........................... .542
Door Ajar ............................ .155, 157
Door Ajar Light ....................... .155, 157
Door Locks ............................ .34, 40
Child-Protection Door Lock — Rear Doors .......40
Door Opener, Garage ....................... .109
Doors ....................................34
Drive Modes ............................. .277
Drive Modes, SRT ......................... .499
Driver ’s Seat Back Tilt ........................42 Driving
Through Flowing, Rising, Or Shallow Standing
Water ................................ .350
DVD Player (Video Entertainment System) .........515
Economy (Fuel) Mode ...................... .269
Electrical Outlet, Auxiliary (Power Outlet) .........122
Electric Brake Control System ..................171
Anti-Lock Brake System ....................170
Electronic Roll Mitigation ...............174, 178
Electric Remote Mirrors .......................68
Electronically Shifted Transfer Case ..............281
Electronic Speed Control (Cruise Control) .........283
Electronic Stability Control (ESC) ...............175
Electronic Throttle Control Warning Light .........156
Emergency, In Case Of Freeing Vehicle When Stuck .................388
Hazar

d Warning Flasher ...................354
Jacking ........................... .371, 423
Jump Starting .......................... .382
Emission Control System Maintenance ............166
Engine ................................. .398
Air Cleaner ............................ .403
Break-In Recommendations .................263
Compartment .......................... .398
12
INDEX 557

Coolant (Antifreeze)..................... .461
Cooling .............................. .415
Exhaust Gas Caution ...................251, 460
Fails To Start ........................... .262
Flooded, Starting ........................ .262
Jump Starting .......................... .382
Oil ........................... .401, 460, 461
Oil Filler Cap .....................398, 401, 402
Oil Filter .............................. .403
Oil Selection ........................ .401, 460
Oil Synthetic ........................... .402
Overheating ........................... .385
Starting ........................... .258, 259
Engine Oil Viscosity .....................401, 402
Enhanced Accident Response Feature .........223, 390
Ethanol ................................. .458
Exhaust Gas Cautions ....................251, 460
Exhaust System ....................... .251, 413
Exterior Lights ...................... .70, 254, 360
Filters Air Cleaner ............................ .403
Air Conditioning ..................... .97, 405
Engine Oil ......................... .403, 461
Engine Oil Disposal ...................... .402Flashers
................................ .354
Hazard Warning ........................ .354
Turn Signals ..................163, 254, 362, 363
Flash-To-Pass ..............................72
Flooded Engine Starting ..................... .262
Fluid, Brake ............................. .462
Fluid Capacities ........................... .460
Fluid Leaks .............................. .254
Fluid Level Checks Brake ................................ .420
Fluids And Lubricants ...................... .461
Fog Lights .............................. .363
Fog

Lights, Service ........................ .363
Fold-Flat Seats .............................42
Folding Rear Seats ..........................42
Forward Collision Warning ....................187
Four-Way Hazard Flasher .....................354
Freeing A Stuck Vehicle ..................... .388
Front Axle (Differential) ..................... .422
Fuel ................................... .457
Additives ............................. .457
Clean Air ............................. .457
Economy Mode ......................... .269
Ethanol .............................. .458
Gasoline .............................. .457
558 INDEX