DODGE GRAND CARAVAN 2004 Owners Manual

IF YOU NEED CONSUMER ASSISTANCECONTENTS m Suggestions For Obtaining Service For Your
Vehicle ..............................372
N Prepare For The Appointment ............372
N Prepare A List ........................372
N Be Reasonable With Requests .............372
m If You Need Assistance ...................372
m Warranty Information ....................375
m Mopar t Parts .........................375 m Reporting Safety Defects ..................376
N In Canada ..........................376
m Publication Order Forms ..................376
m Department Of Transportation Uniform Tire
Quality Grades ........................378
N Treadwear ..........................378
N Traction Grades ......................378
N Temperature Grades ...................379
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know. Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.372 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
² If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
² If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center. Any communication to the Manufacturer's Customer
Center should include the following information:
² Owner's name and address
² Owner's telephone number (home and office)
² Dealership name
² Vehicle identification number
² Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001 IF YOU NEED CONSUMER ASSISTANCE 373
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY. Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service374 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty. MOPAR T PARTS
Mopar t fluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best. IF YOU NEED CONSUMER ASSISTANCE 375
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REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline. In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE: A street address is required when ordering
manuals. (No P.O. Boxes).376 IF YOU NEED CONSUMER ASSISTANCE

² Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
² Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment. ² Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at 1±800±890±4038 (U.S.) or 1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.com IF YOU NEED CONSUMER ASSISTANCE 377
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DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire's ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.378 IF YOU NEED CONSUMER ASSISTANCE

Temperature Grades
The temperature grades are A (highest), B, and C, repre-
senting the tire's resistance to the generation of heat and
its ability to dissipate heat when tested under controlled
conditions on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the
tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C
corresponds to a level of performance which all passen-
ger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel
than the minimum required by law. WARNING!The temperature grade is established for a tire that is
properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup
and possible tire failure. IF YOU NEED CONSUMER ASSISTANCE 379
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