service DODGE GRAND CARAVAN 2017 5.G Owners Manual

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
4 INTRODUCTION

The system uses key fob with factory-mated Remote Key-
less Entry key fob and Wireless Ignition Node (WIN) to
prevent unauthorized vehicle operation. Therefore, only
key fobs that are programmed to the vehicle can be used to
start and operate the vehicle. The system will shut the
engine off in two seconds if an invalid key fob is used to
start the engine.
After turning the ignition switch to the ON/RUN position,
the Vehicle Security Light will turn on for three seconds for
a bulb check. If the light remains on after the bulb check, it
indicates that there is a problem with the electronics. In
addition, if the light begins to flash after the bulb check, it
indicates that someone used an invalid key fob to start the
engine. Either of these conditions will result in the engine
being shut off after two seconds.
If the Vehicle Security Light turns on during normal vehicle
operation (vehicle running for longer than 10 seconds), it
indicates that there is a fault in the electronics. Should this
occur, have the vehicle serviced as soon as possible by an
authorized dealer.CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
All of the key fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only key fobs that are programmed to the vehicle
electronics can be used to start and operate the vehicle.
Once a key fob is programmed to a vehicle, it cannot be
reprogrammed to any other vehicle.
CAUTION!
Always remove the key fobs from the vehicle and lock
all doors when leaving the vehicle unattended.
Duplication of key fobs may be performed at an authorized
dealer, this procedure consists of programming a blank key
fob to the vehicle electronics. A blank key fob is one that
has never been programmed.
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

NOTE:When having the Sentry Key Immobilizer system
serviced, bring all vehicle key fobs with you to the autho-
rized dealer.
Customer Key Fob Programming
Programming key fobs may be performed at an authorized
dealer.
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in- cluding interference that may cause undesired opera-
tion.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user ’s authority to operate the equipment.
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors for
unauthorized entry and the ignition switch for unauthor-
ized operation. When the alarm is activated, the interior
switches for door locks, power sliding doors and power
liftgate are disabled. The Vehicle Security Alarm provides
both audible and visible signals. For the first three minutes,
the headlights will turn on, the park lamps and/or turn
signals will flash and Vehicle Security Light will flash
repeatedly and the horn will sound. For an additional 15
minutes, only the headlights, park lamps and/or turn
signals and Vehicle Security Light will flash.
Rearming Of The System
The Vehicle Security Alarm will rearm itself after the 15
additional minutes of headlights and Vehicle Security Light
flashing, if the Vehicle Security Alarm has not been dis-
abled. If the condition which initiated the alarm is still
present, the Vehicle Security Alarm will ignore that condi-
tion and monitor the remaining doors and ignition.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

Power Door Locks — If Equipped
Power door lock switchesare located on each front
door trim panel. Use these switches to lock
or unlock
the doors.
If you push the power door lock switch while the key fob
is in the ignition, and any front door is open, the power
locks will not operate. This prevents you from accidentally
locking your keys in the vehicle. Removing the key fob or
closing the door will allow the locks to operate. A chime
will sound if the key fob is in the ignition switch and a door
is open, as a reminder to remove the key fob. If you push the power door lock switch while the sliding
door is open, the sliding door will lock.
Automatic Door Locks — If Equipped
When enabled, the door locks will lock automatically when
the vehicle’s speed exceeds 15 mph (24 km/h). The auto
door lock feature can be enabled or disabled by your
authorized dealer per written request of the customer.
Please see your authorized dealer for service.
Driver Power Door Lock Switches
Front Passenger Power Door Switches
1 — Window Open/Close
2 — Power Door Locks
28 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!(Continued)
younger, including a child in a rear-facing child
restraint.
• Only use a rear-facing child restraint in a vehicle
with a rear seat.
How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward until the entire seat belt is extracted.
3. Allow the seat belt to retract. As the seat belt retracts, you will hear a clicking sound. This indicates the seat
belt is now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency) lock-
ing mode.
WARNING!
• The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the procedures
in the Service Manual.
• Failure to replace the seat belt assembly could in-
crease the risk of injury in collisions.
• Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is only
used to install rear-facing or forward-facing child
restraints that have a harness for restraining the
child.
Supplemental Active Head Restraints (AHR)
These head restraints are passive, deployable components,
and vehicles with this equipment cannot be readily iden-
tified by any markings, only through visual inspection of
the head restraint. The head restraint will be split in two
halves, with the front half being soft foam and trim, the
back half being decorative plastic.
56 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

The ORC also includes diagnostics that will illuminate the
instrument panel Air Bag Warning Light if a malfunction is
detected that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction. While the air
bag system is designed to be maintenance free, if any of the
following occurs, have an authorized dealer service the air
bag system immediately.
•The Air Bag Warning Light does not come on during the
four to eight seconds when the ignition switch is first in
the ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
NOTE: If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protection.
Have an authorized dealer service the air bag system
immediately.WARNING!
Ignoring the Air Bag Warning Light in your instrument
panel could mean you won’t have the air bag system to
protect you in a collision. If the light does not come on
as a bulb check when the ignition is first turned on,
stays on after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service the air bag
system immediately.
Front Air Bags
This vehicle has front air bags and lap/shoulder belts for
both the driver and front passenger. The front air bags are
a supplement to the seat belt restraint systems. The driver
front air bag is mounted in the center of the steering wheel.
The passenger front air bag is mounted in the instrument
panel, above the glove compartment. The words “SRS
AIRBAG” or “AIRBAG” are embossed on the air bag
covers.
60 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

•Seat Belt Buckle Switch
If A Deployment Occurs
The front air bags are designed to deflate immediately after
deployment.
NOTE: Front and/or side air bags will not deploy in all
collisions. This does not mean something is wrong with the
air bag system.
If you do have a collision which deploys the air bags, any
or all of the following may occur:
• The air bag material may sometimes cause abrasions
and/or skin reddening to the occupants as the air bags
deploy and unfold. The abrasions are similar to friction
rope burns or those you might get sliding along a carpet
or gymnasium floor. They are not caused by contact with
chemicals. They are not permanent and normally heal
quickly. However, if you haven’t healed significantly
within a few days, or if you have any blistering, see your
doctor immediately.
• As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air bag
inflation. These airborne particles may irritate the skin,
eyes, nose, or throat. If you have skin or eye irritation, rinse the area with cool water. For nose or throat
irritation, move to fresh air. If the irritation continues,
see your doctor. If these particles settle on your clothing,
follow the garment manufacturer ’s instructions for
cleaning.
Do not drive your vehicle after the air bags have deployed.
If you are involved in another collision, the air bags will
not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor assem-
blies replaced by an authorized dealer immediately.
Also, have the Occupant Restraint Controller System
serviced as well.
NOTE:
• Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
• After any collision, the vehicle should be taken to an
authorized dealer immediately.
68 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending
on the nature of the event, the ORC will determine whether
to have the Enhanced Accident Response System perform
the following functions:
•Cut off fuel to the engine.
• Flash hazard lights as long as the battery has power or
until the hazard light button is pressed. The hazard
lights can be deactivated by pressing the hazard light
button.
• Turn on the interior lights, which remain on as long as
the battery has power.
• Unlock the power door locks.
Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident Response System
functions after an event, the ignition switch must be
changed from ignition START or ON/RUN to ignition OFF.
Carefully check the vehicle for fuel leaks in the engine compartment and on the ground near the engine compart-
ment and fuel tank before resetting the system and starting
the engine.
Maintaining Your Air Bag System
WARNING!
•
Modifications to any part of the air bag system could
cause it to fail when you need it. You could be
injured if the air bag system is not there to protect
you. Do not modify the components or wiring, in-
cluding adding any kind of badges or stickers to the
steering wheel hub trim cover or the upper right side
of the instrument panel. Do not modify the front
bumper, vehicle body structure, or add aftermarket
side steps or running boards.
• It is dangerous to try to repair any part of the air bag
system yourself. Be sure to tell anyone who works on
your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any air
bag system service. If your seat, including your trim
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2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 69

WARNING!(Continued)
cover and cushion, needs to be serviced in any way
(including removal or loosening/tightening of seat
attachment bolts), take the vehicle to your authorized
dealer. Only manufacturer approved seat accessories
may be used. If it is necessary to modify the air bag
system for persons with disabilities, contact your
authorized dealer.
Event Data Recorder (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an air bag
deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle dynamics
and safety systems for a short period of time, typically 30
seconds or less. The EDR in this vehicle is designed to
record such data as:
•How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts
were buckled/fastened; •
How far (if at all) the driver was depressing the accel-
erator and/or brake pedal; and,
• How fast the vehicle was traveling.
• These data can help provide a better understanding of
the circumstances in which crashes and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are recorded by
the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are
recorded. However, other parties, such as law enforcement,
could combine the EDR data with the type of personally
identifying data routinely acquired during a crash investi-
gation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is needed. In
addition to the vehicle manufacturer, other parties, such as
law enforcement, that have the special equipment, can read
the information if they have access to the vehicle or the
EDR.
70 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

have the system inspected at an authorized dealer as
soon as possible. This light will illuminate with a single
chime when a fault with the Air Bag Warning Light has
been detected, it will stay on until the fault is cleared. If
the light comes on intermittently or remains on while
driving, have an authorized dealer service the vehicle
immediately. Refer to “Occupant Restraints” for further
information.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is inoper-
able.
Floor Mat Safety Information
Always use floor mats designed to fit the footwell of your
vehicle. Use only floor mats that leave the pedal area
unobstructed and that are firmly secured so that they
cannot slip out of position and interfere with the pedals or
impair safe operation of your vehicle in other ways.
WARNING!
An improperly attached, damaged, folded, or stacked
floor mat, or damaged floor mat fasteners may cause
your floor mat to interfere with the accelerator, brake,
or clutch pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
•ALWAYS securely attach
your floor mat using
the floor mat fasteners. DO NOT install your floor
mat upside down or turn your floor mat over.
Lightly pull to confirm mat is secured using the
floor mat fasteners on a regular basis.
• ALWAYS REMOVE THE EXISTING FLOOR MAT
FROM THE VEHICLE
before installing any
other floor mat. NEVER install or stack an addi-
tional floor mat on top of an existing floor mat.
• ONLY install floor mats designed to fit your vehicle.
NEVER install a floor mat that cannot be properly
attached and secured to your vehicle. If a floor mat
needs to be replaced, only use a FCA approved floor
mat for the specific make, model, and year of your
vehicle.
• ONLY use the driver ’s side floor mat on the driver ’s
side floor area. To check for interference, with the
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94 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE