service DODGE GRAND CARAVAN 2020 Owner's Manual

SAFETY119
(Continued)
OCCUPANT RESTRAINT SYSTEMS
Some of the most important safety features in
your vehicle are the restraint systems:
Occupant Restraint Systems Features
Seat Belt Systems
Supplemental Restraint Systems (SRS) Air
Bags
Supplemental Active Head Restraints
Child Restraints
Some of the safety features described in this
section may be standard equipment on some
models, or may be optional equipment on
others. If you are not sure, ask an authorized
dealer.
Important Safety Precautions
Please pay close attention to the information in
this section. It tells you how to use your restraint
system properly, to keep you and your
passengers as safe as possible.
Here are some simple steps you can take to
minimize the risk of harm from a deploying air
bag:
1. Children 12 years old and under should
always ride buckled up in the rear seat of a
vehicle with a rear seat.

2. A child who is not big enough to wear the vehicle seat belt properly (Refer to “Child
Restraints” in this section for further
information) must be secured in the
appropriate child restraint or
belt-positioning booster seat in a rear
seating position.
3. If a child from 2 to 12 years old (not in a rear-facing child restraint) must ride in the
front passenger seat, move the seat as far
back as possible and use the proper child
restraint (Refer to “Child Restraints” in this
section for further information).
4. Never allow children to slide the shoulder belt behind them or under their arm.
5. You should read the instructions provided with your child restraint to make sure that
you are using it properly.
6. All occupants should always wear their lap and shoulder belts properly. 7. The driver and front passenger seats should
be moved back as far as practical to allow
the front air bags room to inflate.
8. Do not lean against the door or window. If your vehicle has side air bags, and
deployment occurs, the side air bags will
inflate forcefully into the space between
occupants and the door and occupants
could be injured.
9. If the air bag system in this vehicle needs to be modified to accommodate a disabled
person, refer to the “Customer Assistance”
section for customer service contact
information.
WARNING!
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
4

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SAFETY129
(Continued)
How To Engage The Automatic Locking Mode

1. Buckle the combination lap and shoulder belt.

2. Grasp the shoulder portion and pull downward until the entire seat belt is
extracted.
3. Allow the seat belt to retract. As the seat belt retracts, you will hear a clicking sound.
This indicates the seat belt is now in the
Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt
and allow it to retract completely to disengage
the Automatic Locking Mode and activate the
vehicle sensitive (emergency) locking mode.
Supplemental Active Head Restraints (AHR)
These head restraints are passive, deployable
components, and vehicles with this equipment
cannot be readily identified by any markings,
only through visual inspection of the head
restraint. The head restraint will be split in two
halves, with the front half being soft foam and
trim, the back half being decorative plastic. How The Active Head Restraints (AHR) Work
The Occupant Restraint Controller (ORC)
determines whether the severity or type of rear
impact will require the Active Head Restraints
(AHR) to deploy. If a rear impact requires
deployment, both the driver and front
passenger seat AHRs will be deployed.
When AHRs deploy during a rear impact, the
front half of the head restraint extends forward
to minimize the gap between the back of the
occupant’s head and the AHR. This system is
designed to help prevent or reduce the extent of
injuries to the driver and front passenger in
certain types of rear impacts.
NOTE:
The Active Head Restraints (AHR) may or may
not deploy in the event of a front or side impact.
However, if during a front impact, a secondary
rear impact occurs, the AHR may deploy based
on the severity and type of the impact.
WARNING!
The seat belt assembly must be replaced if
the switchable Automatic Locking Retractor
(ALR) feature or any other seat belt function
is not working properly when checked
according to the procedures in the Service
Manual.
Failure to replace the seat belt assembly
could increase the risk of injury in
collisions.
Do not use the Automatic Locking Mode to
restrain occupants who are wearing the
seat belt or children who are using booster
seats. The locked mode is only used to
install rear-facing or forward-facing child
restraints that have a harness for
restraining the child.
WARNING!
(Continued)
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132SAFETY
(Continued)
The ORC also includes diagnostics that will
illuminate the instrument panel Air Bag Warning
Light if a malfunction is detected that could
affect the air bag system. The diagnostics also
record the nature of the malfunction. While the
air bag system is designed to be maintenance
free, if any of the following occurs, have an
authorized dealer service the air bag system
immediately.
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the ON/RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit-
tently or remains on while driving.
NOTE:
If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be
disabled. In this condition the air bags may not
be ready to inflate for your protection. Have an
authorized dealer service the air bag system
immediately.
Front Air Bags
This vehicle has front air bags and lap/shoulder
belts for both the driver and front passenger.
The front air bags are a supplement to the seat
belt restraint systems. The driver front air bag is
mounted in the center of the steering wheel.
The passenger front air bag is mounted in the
instrument panel, above the glove
compartment. The words “SRS AIRBAG” or
“AIRBAG” are embossed on the air bag covers.
Front Air Bag/Knee Impact Bolster Locations

WARNING!
Ignoring the Air Bag Warning Light in your
instrument panel could mean you won’t have
the air bag system to protect you in a
collision. If the light does not come on as a
bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it
comes on as you drive, have an authorized
dealer service the air bag system
immediately.
1 — Driver And Passenger Front Air Bags
2 — Passenger Knee Impact Bolster
3 — Driver Knee Impact Bolster/Supplemental
Driver Knee Air Bag
WARNING!
Being too close to the steering wheel or
instrument panel during front air bag
deployment could cause serious injury,
including death. Air bags need room to
inflate. Sit back, comfortably extending
your arms to reach the steering wheel or
instrument panel.

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138SAFETY
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment.
NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system.
If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu -
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.
As the air bags deflate, you may see some
smoke-like particles. The particles are a
normal by-product of the process that gener -
ates the non-toxic gas used for air bag infla -
tion. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or
eye irritation, rinse the area with cool water.
For nose or throat irritation, move to fresh air.
If the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning.
Do not drive your vehicle after the air bags have
deployed. If you are involved in another
collision, the air bags will not be in place to
protect you. NOTE:
Air bag covers may not be obvious in the inte
-
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication
network remains intact, and the power remains
intact, depending on the nature of the event,
the ORC will determine whether to have the
Enhanced Accident Response System perform
the following functions:
Cut off fuel to the engine (if equipped)
Cut off battery power to the electric motor (if
equipped)
Flash hazard lights as long as the battery has
power
Turn on the interior lights, which remain on
as long as the battery has power or for
15 minutes from the intervention of the
Enhanced Accident Response System
Unlock the power door locks
WARNING!
Deployed air bags and seat belt
pretensioners cannot protect you in another
collision. Have the air bags, seat belt
pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant
Restraint Controller System serviced as well.

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140SAFETY
Event Data Recorder (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to record data related to
vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The
EDR in this vehicle is designed to record such
data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law
enforcement, could combine the EDR data with
the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
Do not attempt to modify any part of your
air bag system. The air bag may inflate acci
-
dentally or may not function properly if
modifications are made. Take your vehicle
to an authorized dealer for any air bag
system service. If your seat, including your
trim cover and cushion, needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment
bolts), take the vehicle to an authorized
dealer. Only manufacturer approved seat
accessories may be used. If it is necessary
to modify the air bag system for persons
with disabilities, contact an authorized
dealer.
WARNING! (Continued)

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160SAFETY
(Continued)
The best protection against carbon monoxide
entry into the vehicle body is a properly
maintained engine exhaust system.
Whenever a change is noticed in the sound of
the exhaust system, when exhaust fumes can
be detected inside the vehicle, or when the
underside or rear of the vehicle is damaged,
have a competent mechanic inspect the
complete exhaust system and adjacent body
areas for broken, damaged, deteriorated, or
mispositioned parts. Open seams or loose
connections could permit exhaust fumes to
seep into the passenger compartment. In
addition, inspect the exhaust system each time
the vehicle is raised for lubrication or oil
change. Replace as required.
Safety Checks You Should Make Inside The
Vehicle
Seat Belts
Inspect the seat belt system periodically,
checking for cuts, frays, and loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the system.
Front seat belt assemblies must be replaced
after a collision. Rear seat belt assemblies must
be replaced after a collision if they have been damaged (i.e., bent retractor, torn webbing,
etc.). If there is any question regarding seat belt
or retractor condition, replace the seat belt.
Air Bag Warning Light
The Air Bag warning light will turn on for four
to eight seconds as a bulb check when the
ignition switch is first turned to ON/RUN. If the
light is either not on during starting, stays on, or
turns on while driving, have the system
inspected at an authorized dealer as soon as
possible. After the bulb check, this light will
illuminate with a single chime when a fault with
the Air Bag System has been detected. It will
stay on until the fault is removed. If the light
comes on intermittently or remains on while
driving, have an authorized dealer service the
vehicle immediately.
Refer to “Occupant Restraint Systems” in
“Safety” for further information.
Defroster
Check operation by selecting the defrost mode
and place the blower control on high speed. You
should be able to feel the air directed against
the windshield. See an authorized dealer for
service if your defroster is inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit your
vehicle. Only use a floor mat that does not
interfere with the operation of the accelerator,
brake or clutch pedals. Only use a floor mat that
is securely attached using the floor mat
fasteners so it cannot slip out of position and
interfere with the accelerator, brake or clutch
pedals or impair safe operation of your vehicle
in other ways.
WARNING!
An improperly attached, damaged, folded, or
stacked floor mat, or damaged floor mat
fasteners may cause your floor mat to
interfere with the accelerator, brake, or clutch
pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
ALWAYS securely attach your floor mat
using the floor mat fasteners. DO NOT
install your floor mat upside down or turn
your floor mat over. Lightly pull to confirm
mat is secured using the floor mat
fasteners on a regular basis.

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164STARTING AND OPERATING
The engine oil installed in the engine at the
factory is a high-quality energy conserving type
lubricant. Oil changes should be consistent with
anticipated climate conditions under which
vehicle operations will occur. For the
recommended viscosity and quality grades,
refer to “Dealer Service” in “Servicing And
Maintenance”.
NOTE:
A new engine may consume some oil during its
first few thousand miles (kilometers) of
operation. This should be considered a normal
part of the break-in and not interpreted as a
problem.
PARK BRAKE
Before leaving the vehicle, make sure that the
parking brake is fully applied and place the gear
selector in the PARK position. The foot operated parking brake is positioned
below the lower left corner of the instrument
panel. To apply the park brake, firmly push the
park brake pedal fully. To release the parking
brake, press the park brake pedal a second
time and let your foot up as you feel the brake
disengage.

Parking Brake

When the parking brake is applied with the
ignition switch in the ON position, the “Brake
Warning Light” in the instrument cluster will
illuminate. NOTE:
When the parking brake is applied and the
automatic transmission is placed in gear, the
“Brake Warning Light” will flash. If vehicle
speed is detected, a chime will sound to alert
the driver. Fully release the parking brake
before attempting to move the vehicle.
This light only shows that the parking brake is
applied. It does not show the degree of brake
application.
When parking on a hill, it is important to turn the
front wheels toward the curb on a downhill
grade and away from the curb on an uphill
grade. For vehicles equipped with an automatic
transmission, apply the parking brake before
placing the gear selector in PARK, otherwise the
load on the transmission locking mechanism
may make it difficult to move the gear selector
out of PARK. The parking brake should always
be applied whenever the driver is not in the
vehicle.CAUTION!
Never use Non-Detergent Oil or Straight
Mineral Oil in the engine or damage may
result.

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STARTING AND OPERATING165
(Continued)
(Continued)
AUTOMATIC TRANSMISSIONWARNING!
When exiting the vehicle, always remove
the key fob from the ignition and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat
-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle (or in a location accessible to chil -
dren), and do not leave the ignition in the
ACC or ON/ RUN mode. A child could
operate power windows, other controls, or
move the vehicle.
Be sure the parking brake is fully disen -
gaged before driving; failure to do so can
lead to brake failure and a collision.
Always fully apply the parking brake when
leaving your vehicle, or it may roll and
cause damage or injury. Also be certain to
leave the transmission in PARK. Failure to
do so may allow the vehicle to roll and
cause damage or injury.
CAUTION!
If the Brake System Warning Light remains on
with the parking brake released, a brake
system malfunction is indicated. Have the
brake system serviced by an authorized
dealer immediately.
WARNING! (Continued)
WARNING!
It is dangerous to shift out of PARK or
NEUTRAL if the engine speed is higher than
idle speed. If your foot is not firmly pressing
the brake pedal, the vehicle could accel -
erate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and your
foot is firmly pressing the brake pedal.
Unintended movement of a vehicle could
injure those in or near the vehicle. As with
all vehicles, you should never exit a vehicle
while the engine is running. Before exiting a
vehicle, always come to a complete stop,
then apply the parking brake, shift the
transmission into PARK, turn the engine
OFF, and remove the key fob. When the
ignition is in the LOCK/OFF (key removal)
position, the transmission is locked in
PARK, securing the vehicle against
unwanted movement.
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166STARTING AND OPERATING
(Continued)
NOTE:
You must press and hold the brake pedal while
shifting out of PARK.
Key Ignition Park Interlock
This vehicle is equipped with a Key Ignition Park
Interlock which requires the transmission to be
in PARK before the ignition can be turned to the
LOCK/OFF (key removal) position. The key fob
can only be removed from the ignition when the
ignition is in the LOCK/OFF position, and the
transmission is locked in PARK whenever the
ignition is in the LOCK/OFF position.
NOTE:
If a malfunction occurs, the system will trap the
key fob in the ignition to warn you that this
safety feature is inoperable. The engine can be
started and stopped but the key fob cannot be
removed until you obtain service.
Brake/Transmission Shift Interlock System
This vehicle is equipped with a Brake
Transmission Shift Interlock (BTSI) system that
holds the transmission gear selector in PARK
unless the brakes are applied. To shift the
transmission out of PARK, the ignition must be
in the ON/RUN mode (engine running or not)
and the brake pedal must be pressed.
When leaving the vehicle, always make
sure the ignition is in the OFF mode,
remove the key fob from the vehicle, and
lock the vehicle.
Never use the PARK position as a substi -
tute for the parking brake. Always apply the
parking brake fully when exiting the vehicle
to guard against vehicle movement and
possible injury or damage.
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the gear selector out of PARK with the
brake pedal released. Make sure the trans -
mission is in PARK before exiting the
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
WARNING! (Continued)
Do not leave the key fob in or near the
vehicle (or in a location accessible to chil -
dren), and do not leave the ignition in the
ACC or ON/RUN mode. A child could
operate power windows, other controls, or
move the vehicle.
CAUTION!
Shift into or out of PARK or REVERSE only
after the vehicle has come to a complete
stop.
Do not shift between PARK, REVERSE,
NEUTRAL, or DRIVE when the engine is
above idle speed.
Before shifting into any gear, make sure
your foot is firmly pressing the brake pedal.
WARNING! (Continued)

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170STARTING AND OPERATING
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears. The DRIVE
position provides optimum driving character -
istics under all normal operating conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain,
traveling into strong head winds, or while towing
a heavy trailer), use the Electronic Range Select
(ERS) shift control refer to "Electronic Range
Select (ERS) Operation" in this section for
further information to select a lower gear range.
Under these conditions, using a lower gear range will improve performance and extend
transmission life by reducing excessive shifting
and heat buildup.
During cold temperatures, transmission
operation may be modified depending on
engine and transmission temperature as well
as vehicle speed. This feature improves warm
up time of the engine and transmission to
achieve maximum efficiency. Engagement of
the torque converter clutch is inhibited until the
transmission fluid is warm refer to the “Note”
under “Torque Converter Clutch” in this section.
During extremely cold temperatures (-16°F
[-27°C] or below), operation may briefly be
limited to third gear only. Normal operation will
resume once the transmission temperature has
risen to a suitable level.
Transmission Limp Home Mode
Transmission function is monitored electron
-
ically for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is
activated. In this mode, the transmission
remains in THIRD gear regardless of which
forward gear is selected. PARK, REVERSE, and
NEUTRAL will continue to operate. The
Malfunction Indicator Light (MIL) may be illuminated. Limp Home Mode allows the
vehicle to be driven to an authorized dealer for
service without damaging the transmission.
In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK.
3. Turn the ignition OFF.
4. Wait approximately 10 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the
problem is no longer detected, the
transmission will return to normal
operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An
authorized dealer has diagnostic equipment to
assess the condition of your transmission.
If the transmission cannot be reset, authorized
dealer service is required.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “What To Do In
Emergencies” for further information.

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