Eco DODGE JOURNEY 2009 1.G Owners Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized selling dealer. They know you and the vehicle
best, and are most concerned that you get prompt and
IF YOU NEED CONSUMER ASSISTANCE 487
9

In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-4568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for an vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s Service Contracts. If you purchased a
manufacturer’s Service Contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
IF YOU NEED CONSUMER ASSISTANCE 489
9

MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from an authorized dealer. They will help keep
the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 491
9

Brake Assist System...................... 330
Brake Assist Warning Light ................. 216
Brake Control System, Electronic ............. 328
Brake Fluid ............................ 476
Brake, Parking .......................... 323
Brake System ........................ 326,446
Anti-Lock (ABS) .................... 327,328
Fluid Check ....................... 447,476
Hoses .............................. 446
Master Cylinder ....................... 447
Parking ............................. 323
Warning Light ........................ 217
Brakes ............................. 326,446
Brake/Transaxle Interlock .................. 312
Break-In Recommendations, New Vehicle ........ 77
Brightness, Interior Lights .................. 152
Bulb Replacement ..................... 465,466
Bulbs, Light .......................... 81,465Calibration, Compass
.................. 219,228
Camera, Rear ........................... 92
Capacities, Fluid ........................ 472
Caps, Filler Fuel ................................ 372
Oil (Engine) .................. 418,419,420,427
Radiator (Coolant Pressure) ............... 442
Car Washes ............................ 452
Carbon Monoxide Warning ...............79,372
Cargo Area Cover ....................... 191
Cargo Area Features ...................... 188
Cargo Compartment ...................... 188
Light ............................ 151,188
Luggage Carrier ....................... 196
Cargo Light ............................ 151
Cargo Load Floor ........................ 188
Cargo Management System ................. 188
Rollaway Tonneau Cover ................. 191
Tri-Fold Load Floor ..................... 188
498 INDEX

Console, Overhead....................... 162
Contract, Service ........................ 489
Converter, Catalytic ...................... 429
Coolant Pressure Cap (Radiator Cap) .......... 442
Cooler, Beverage ........................ 180
Cooling System ......................... 440
Adding Coolant (Antifreeze) .............. 442
Coolant Capacity ...................... 472
Coolant Level ...................... 440,443
Disposal of Used Coolant ................ 443
Drain, Flush, and Refill .................. 441
Inspection ........................... 443
Points to Remember .................... 444
Pressure Cap ......................... 442
Radiator Cap ......................... 442
Selection of Coolant (Antifreeze) ......441,472,474
Temperature Gauge ..................... 205
Corrosion Protection ..................... 452
Cruise Control (Speed Control) .............. 159Cruise Light
........................... 212
Cup Holder ......................... 178,457
Customer Assistance ..................... 487
Customer Programmable Features ............ 230
Data Recorder, Event ...................... 63
Daytime Brightness, Interior Lights ........... 153
Daytime Running Lights ................... 148
Dealer Service .......................... 424
Defroster, Rear Window ................... 195
Defroster, Windshield ................80,286,287
Delay (Intermittent) Wipers ................. 155
Diagnostic System, Onboard ................ 421
Digital Video Disc (DVD) Player ..........234,266
Dimmer Control ........................ 152
Dimmer Switch, Headlight ................. 150
Dipsticks Automatic Transaxle .................... 449
Oil (Engine) .......................... 424
500 INDEX

Air Cleaner.......................... 429
Block Heater ......................... 311
Break-In Recommendations ................ 77
Checking Oil Level ..................... 424
Compartment ......................... 418
Coolant (Antifreeze) ................. 440,474
Cooling ............................. 440
Exhaust Gas Caution ................ 39,79,372
Fails to Start .......................... 310
Flooded, Starting ...................... 310
Fuel Requirements ..................... 368
Jump Starting ......................... 407
Oil ........................... 424,472,474
Oil Change Interval ...............210,225,426
Oil Filler Cap ................. 418,419,420,427
Oil Filter ............................ 428
Oil Filter Disposal ...................... 428
Oil Selection ....................... 426,472
Oil Synthetic ......................... 427 Operation
............................ 77
Overheating .......................... 394
Starting ............................. 307
Temperature Gauge ..................... 205
Engine Oil Viscosity ...................... 427
Enhanced Accident Response Feature .......... 61
Entry System, Illuminated .................. 20
Ethanol ............................... 369
Event Data Recorder ...................... 63
Exhaust Gas Caution ..............39,79,372,439
Exhaust System ....................... 79,439
Express Down Windows ................... 25
Exterior Folding Mirrors ................... 90
Exterior Light Service ..................... 466
Exterior Lights ........................ 81,466
Fabric Care ......................... 454,455
Filler Location Fuel ...................... 372
502 INDEX

Occupant Restraints....................... 39
Octane Rating, Gasoline (Fuel) ............368,474
Odometer Trip ............................. 212,218
Oil Change Indicator .................. 210,225
Oil Change Indicator, Reset ..............210,225
Oil, Engine ......................... 424,474
Capacity ............................ 472
Change Interval .................. 210,225,426
Checking ............................ 424
Dipstick ............................. 424
Disposal ............................ 428
Filter ............................ 428,474
Filter Disposal ........................ 428
Identification Logo ..................... 426
Materials Added to ..................... 427
Recommendation ................... 426,472
Synthetic ............................ 427
Viscosity .......................... 427,472Oil Filter, Change
........................ 428
Oil Filter, Selection ....................... 428
Onboard Diagnostic System ..............421,422
Opener, Garage Door (HomeLink) ........... 163
Operating Precautions .................... 421
Outside Rearview Mirrors .................. 89
Overdrive .......................... 208,315
Overhead Console ....................... 162
Overheating, Engine ................ 206,394,395
Owner’s Manual (Operator Manual) .......... 492
Paint Care ............................. 452
Panic Alarm ............................ 24
Parking Brake .......................... 323
Parking On Hill ......................... 323
Passenger Seat Back Tilt (Easy Entry System) .... 139
Passing Light ........................... 150
Personal Settings ........................ 230
Pets .................................. 77
510 INDEX

Rear Cup Holder........................ 178
Rear Liftgate ............................ 38
Rear Seat, Folding .................... 134,141
Rear Washer Fluid ....................... 194
Rear Wheel Bearings ..................... 451
Rear Window Defroster ................... 195
Rear Window Features .................... 193
Rear Wiper/Washer ...................... 193
Rearview Mirrors ........................ 88
Reception, Radio ........................ 233
Reclining Front Seats ..................... 125
Reclining Rear Seats ................... 137,141
Recorder, Event Data ...................... 63
Recreational Towing ...................... 392
Reformulated Gasoline .................... 369
Refrigerant ............................ 434
Release, Hood .......................... 144
Reminder, Lights On ..................... 148
Reminder, Seat Belt ....................... 48 Remote Control
Starting System ........................ 27
Remote Keyless Entry (RKE) ................. 20
Remote Sound System (Radio) Controls ........ 282
Remote Starting System .................... 27
Replacement Bulbs ....................... 465
Replacement Keys ........................ 16
Replacement Parts ....................... 423
Replacement Tires ....................... 352
Reporting Safety Defects ................... 491
Resetting Oil Change Indicator ...........210,225
Restraint, Head ......................... 130
Restraints, Child ......................... 65
Restraints, Occupant ...................... 39
Retractable Cargo Area Cover ............... 191
Reverse Lights .......................... 468
Rocking Vehicle When Stuck ................ 410
Roof Rack (Luggage Rack) ................. 196
512 INDEX

Uniform Tire Quality Grades................ 493
Universal Consumer Interface (UCI) Connector . . . 278
Universal Serial Bus (USB) Port ...........234,266
Universal Transmitter ..................... 163
Unleaded Gasoline ....................... 368
Untwisting Procedure, Seat Belt .............. 47
Upholstery Care ........................ 454
USB Port ........................... 234,266
Vacuum/Vapor Harnesses ................. 445
Vanity Mirrors ........................... 91
Variance, Compass .................... 219,229
Vehicle Certification Label ................. 375
Vehicle Identification Number (VIN) ............ 6
Vehicle Loading ................... 342,375,376
Vehicle Modifications/Alterations .............. 7
Vehicle Storage ....................... 300,464
Vehicle Theft Alarm (Security Alarm) .......... 18Video Entertainment System™
(Rear Seat Video System)
.................. 276
Viscosity, Engine Oil ...................... 427
Voice Recognition System (VR) .............. 120
Warning Flasher, Hazard .................. 394
Warning Lights
(Instrument Cluster Description) ............. 205
Warnings and Cautions ..................... 6
Warranty Information ..................... 490
Washer, Adding Fluid ...............157,194,438
Washers, Windshield ................ 153,156,438
Washing Vehicle ......................... 452
Water Driving Through ...................... 321
Wheel Alignment and Balance ............... 354
Wheel and Wheel Trim .................... 454
Wheel and Wheel Trim Care ................ 454
518 INDEX