service DODGE JOURNEY 2020 Vehicle Warranty
[x] Cancel search | Manufacturer: DODGE, Model Year: 2020, Model line: JOURNEY, Model: DODGE JOURNEY 2020Pages: 32, PDF Size: 1.16 MB
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4. Other Terms Of Your Warranties.................................14
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTYREPAIRS .................................................................................... 14
4.2. PRE-DELIVERY SERVICE .......................................................... 15
4.3. PRODUCTION CHANGES .......................................................... 15
5. Emission Warranties Required By Law......................16
5.1. FEDERAL EMISSION WARRANTY ............................................. 16 A. Parts Covered For Two Years Or 24,000 Miles.................. 16
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 17
6. How To Get Warranty Service ...................................... 18
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 18 A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes) ............................................................................. 18
B. In Canada And Mexico......................................................... 18
C. In A Foreign Country Outside Of North America................. 18
D. If You Move .......................................................................... 19
E. Notice ................................................................................... 19
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR CANADA ONLY * ........................................................... 19
A. Who Is Covered .................................................................... 19
B. What To Do........................................................................... 19
C. Covered Services ................................................................. 20
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND EMISSION PERFORMANCE WARRANTIES ...................... 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 23
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA US
LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.
B. WHAT IS COVERED
The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exception are tires and Unwired
headphones. You pay nothing for these repairs. These warranty repairs or
adjustments — including all parts and labor connected with them — will be
made by an authorized dealer at no charge, using new or remanufactured
parts.
C. ITEMS COVERED BY OTHER WARRANTIES
The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.
D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES
The Roadside Assistance covers the cost of towing your vehicle to the
nearest Chrysler, Dodge, Jeep®, or Ram authorized dealer if your vehicle
becomes disabled as a result of a mechanical breakdown. If you choose to
go to another dealership, you will be responsible for the cost if the extra
distance exceeds 10 miles. Refer to “section 6.2” for information on how
to get towing service in the United States and Canada.
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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES7
E. WHEN IT BEGINS
The Basic Limited Warranty begins on either of the following dates,
whichever is earlier:
• The date you take delivery of the vehicle.
• The date when the vehicle was first put into service — for example, as a
dealer “demo” or as a FCA US LLC company vehicle.
F. WHEN IT ENDS
The Basic Limited Warranty lasts for 36 months from the date it begins or
for 36,000 miles on the odometer, whichever occurs first. But the
following items are covered only for 12 months or for 12,000 miles on the odometer, whichever occurs first:
• Brakes (rotors, pads, linings, and drums)
• Bulbs
• Clutch Discs or Modular Clutch Assembly (if equipped)
• Wheel Alignment and Wheel Balancing
• Windshield and Rear Window
• Wiper Blades
G. REGISTRATION AND OPERATION REQUIREMENTS
The Basic Limited Warranty covers your vehicle only if:
• The vehicle was built for sale in the US.
• The vehicle is registered in the US.
• The vehicle is driven mainly in the US or Canada.
• The vehicle is operated and maintained in the manner described in your Owner’s Manual.
H. IF YOUR VEHICLE LEAVES THE UNITED STATES, INCLUDING
U
NITED STATES POSSESSIONS AND TERRITORIES AS PART OF THE
U
NITED STATES FOR WARRANTY PURPOSES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE FOR THIS VEHICLE IF IT IS SOLD OR REGISTERED
OUTSIDE OF THE UNITED STATES.
This policy does not apply to vehicles that have received authorization for
export from FCA US LLC. Dealers may not give authorization for export. You
should consult an authorized dealer to determine this vehicle’s warranty
coverage if you have any questions.
This policy does not apply to vehicles registered to US government officials
or military personnel on assignment outside of the United States.
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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED
You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.
B. WHAT IS COVERED
The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” that is
defective in workmanship and materials.
C. HOW LONG IT LASTS
The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.
D. TOWING COSTS ARE COVERED
Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for the
cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.
E. PARTS COVERED
The Powertrain Limited Warranty covers these parts and components of
your vehicle's powertrain supplied by FCA US LLC:
NOTE:
MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER
THE POWERTRAIN LIMITED WARRANTY
Gasoline Engine:
Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil
pump; water pump and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan; turbocharger
housing and internal parts; turbocharger wastegate actuator; super -
charger; serpentine belt tensioner; seals and gaskets for listed compo -
nents only.
Transmission:
Transmission case and all internal parts; torque converter; drive/flex plate;
transmission range switch; speed sensors; pressure sensors; trans -
mission control module; bell housing; oil pan; seals and gaskets for listed
components only.
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WHAT IS NOT COVERED11
3. WHAT IS NOT COVERED
3.1. MODIFICATIONS NOT COVERED
A. SOME MODIFICATIONS DO NOT VOID THE WARRANTIES BUT
A
RE NOT COVERED
Certain changes that you might make to your vehicle do not, by
themselves, void the warranties described in this booklet. Examples of
some of these changes are:
• Installing non-FCA US LLC parts, components, or equipment such as, a
non-FCA US LLC radio or speed control.
• Using special non-FCA US LLC materials or additives.
• Modifying the front bumper, vehicle body structure, or adding aftermarket side steps or running boards.
• Replacing windshields on vehicles equipped with Advanced Driver Assist Systems with non-FCA US LLC genuine parts.
• Using aftermarket collision parts.
• Attaching or installing any aftermarket accessories, including transparent material (e.g. glass tinting) or aftermarket grilles.
Your warranties do not cover any part that was not on your vehicle when it
left the manufacturing plant or is not certified for use on your vehicle. Nor
do they cover the costs of any repairs or adjustments that might be caused
or needed because of the installation or use of non-FCA US LLC parts,
components, equipment, materials, or additives.
NOTE:
Non-FCA US LLC parts can also impact downstream or other related
safety systems.
Performance or racing parts are considered to be non-FCA US LLC parts.
Repairs or adjustments caused by their use are not covered under your
warranties.
Examples of the types of alterations not covered are:
• Installing accessories — except for genuine FCA US LLC/MOPAR® acces
-
sories installed by an authorized Chrysler, Dodge, Jeep® or Ram dealer.
• Applying rustproofing or other protection products.
• Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.
• Using any refrigerant that FCA US LLC has not approved.
B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES
These actions will void your warranties:
• Disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal require -
ments for repairing or replacing odometers.
• Attaching any device that disconnects the odometer will also void your warranties.
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12WHAT IS NOT COVERED
3.2. ENVIRONMENTAL FACTORS NOT COVERED
Your warranties do not cover damage caused by environmental factors
such as airborne fallout, bird droppings, insect damage, chemicals, tree
sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms,
lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting
the vehicle. This includes cracks and chips in glass, scratches and chips in
painted surfaces, or damage from collision.
3.3. MAINTENANCE COSTS NOT COVERED
Your warranties do not cover the costs of repairing damage caused by poor
or improper maintenance. Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s Manual. The warranties do not cover the costs of your vehicle’s normal or
scheduled maintenance — the parts and services that all vehicles routinely
need. Some of these parts and services, which your warranties do not
cover, include:
• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, bulbs, or fuses, unless those costs
result from a covered repair
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch linings
3.4. RACING NOT COVERED
Your warranties do not cover the costs of repairing damage or conditions
caused by racing, nor do they cover the repair of any defects that are found
as the result of participating in a racing event.
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14OTHER TERMS OF YOUR WARRANTIES
4. OTHER TERMS OF YOUR
W
ARRANTIES
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS
In the interest of customer satisfaction, FCA US LLC may offer exchange
service on some vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use because of
repairs. Parts used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and
have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD players
• Speedometers
• Powertrain Control Module (PCM)
To help control suspected ozone-depleting agents, the Environmental
Protection Agency (EPA) requires the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a result, a repair to the
sealed portion of your air conditioning system may involve the installation
of purified reclaimed refrigerant.
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OTHER TERMS OF YOUR WARRANTIES15
4.2. PRE-DELIVERY SERVICE
A defect in or damage to the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may have occurred at the
factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. They repair
any defects or damage detected before the vehicle is delivered to you.
4.3. PRODUCTION CHANGES
Changes may be made in vehicles sold by FCA US LLC and its authorized
dealers at any time without incurring any obligation to make the same or
similar changes on vehicles previously built or sold.
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EMISSION WARRANTIES REQUIRED BY LAW17
B. PARTS COVERED FOR EIGHT YEARS OR 80,000 MILES
If your vehicle has one of the following parts, this Federal Emission
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first, calculated from the start of the Basic Limited
Warranty as set forth in “section 2.1 E”. The covered parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)
5.2. EMISSION PERFORMANCE WARRANTY
This warranty supplements the Federal Emission Warranty under “section
5.1”. It lasts for two years or 24,000 miles on the odometer, whichever
occurs first. If your vehicle has one of the following parts: catalytic
converter or Powertrain Control Module (PCM), this Emission Performance
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first. These limits are counted from the time when your
Basic Limited Warranty begins under “section 2.1 E”. The Emission Perfor -
mance Warranty covers the cost of repairing or adjusting any components
or parts that might be needed for your vehicle to pass Federal Emission
Standards for a federally approved state or local emissions test, but only if: • Your vehicle has failed a federally approved state or local emissions test.
• Your vehicle has been maintained and operated properly up until it fails
such a test.
• You face a real penalty — for example, a fine or the loss of the use of your vehicle — because the vehicle has failed the test.
Refer to "section 6.4" (Getting Service Under The Federal Emission and
Performance Warranties), for further information on how to get service
under this warranty.
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18HOW TO GET WARRANTY SERVICE
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES (WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES)
Warranty service must be done by an authorized Chrysler, Dodge, Jeep or
Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep or Ram dealer.
B. IN CANADA AND MEXICO
If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge, Jeep
or Ram dealership.
C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA
If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.
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