DODGE NEON 2004 2.G Owners Manual

This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.
IF YOU NEED CONSUMER ASSISTANCE 221
9

Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
222 IF YOU NEED CONSUMER ASSISTANCE

IF YOU NEED CONSUMER ASSISTANCE 223
9

MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
224 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students andtechnicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1±800±890±4038 (U.S.)or1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 225
9

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire's ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
226 IF YOU NEED CONSUMER ASSISTANCE

Temperature Grades
The temperature grades are A (highest), B, and C, repre-
senting the tire's resistance to the generation of heat and
its ability to dissipate heat when tested under controlled
conditions on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the
tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C
corresponds to a level of performance which all passen-
ger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel
than the minimum required by law.WARNING!
The temperature grade is established for a tire that is
properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup
and possible tire failure.
IF YOU NEED CONSUMER ASSISTANCE 227
9

INDEX
10

ABS (Anti-Lock Brake) System............. 124
Adding Engine Coolant (Antifreeze)......... 182
Adding Fuel.......................... 145
Air Cleaner, Engine..................... 175
Air Conditioning....................104,176
Air Conditioning Controls................ 104
Air Conditioning Refrigerant.............. 177
Air Conditioning System................. 176
Air Pressure, Tires...................... 134
Airbag................................ 31
Airbag Deployment...................... 37
Airbag Light.......................39,47,80
Airbag Maintenance...................... 39
Airbag, Side........................... 38
Alarm, Panic........................... 18
Alarm System........................20,80
Alignment and Balance.................. 139
Alterations/Modifications, Vehicle............ 6
Antenna, Satellite Radio................... 97
Antifreeze (Engine Coolant)............200,201
Capacities........................... 200
Anti-Lock Brake System.................. 124
Anti-Lock Warning Light.................. 79Anti-Theft Security Alarm................. 20
Appearance Care....................... 190
Arming Theft System..................... 20
Ashtrays and Lighter..................... 70
Automatic Door Locks.................... 16
Automatic Transaxle........... 9,114,116,117,187
Fluid and Filter Changes................ 189
Fluid Level Check..................... 187
Interlock System....................14,116
Reset Mode.......................... 117
Selection Of Lubricant................. 187
Shifting............................. 117
Special Additives..................... 189
Ball Joints............................ 178
Battery............................... 175
Keyless Transmitter Replacement.......... 19
Belts, Drive........................... 173
Belts, Engine.......................... 174
Body Mechanism Lubrication.............. 178
B-Pillar Location....................... 129
Brake Fluid........................... 201
Brake, Parking......................... 121
230 INDEX