service DODGE VIPER 2016 VX / 3.G Manual Online

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 395

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (855) SRT–TEAM
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
396 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 397

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
398 IF YOU NEED CONSUMER ASSISTANCE

MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 399

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.
400 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.9
IF YOU NEED CONSUMER ASSISTANCE 401

Radiator (Coolant Pressure)................352
Carbon Monoxide Warning ................86, 301
Car Washes ............................ .359
Chains, Tire ............................ .290
Chart, Tire Sizing ........................ .268
Check Engine Light (Malfunction Indicator Light) . .334
Checking Your Vehicle For Safety ...............85
Checks, Safety ............................85
Child Restraint ............................72
Child Restraints Booster Seats ...........................77
Child Restraints .........................72
Infants And Child Restraints ................75
Installing Child Restraints Using The Vehicle Seat
Belt ..................................78
Older Children And Child Restraints ..........75
Using The Top Tether Anchorage .............81
Clean Air Gasoline ....................... .297Cleaning
Wheels .............................. .360
Windshield Wiper Blades ..................345
Climate Control ......................... .206
Clutch Fluid ............................ .358
Compact Spare Tire ....................... .284
Contract, Service ......................... .397
Coolant Pressure Cap (Radiator Cap) ...........352
Cooling System .......................... .349
Adding Coolant (Antifreeze) ...............351
Coolant Capacity ...................... .380
Coolant Level ..................... .349, 353
Disposal Of Used Coolant .................353
Drain, Flush, And Refill ...................350
Inspection ........................... .353
Points To Remember .....................354
Pressure Cap ......................... .352
Radiator Cap ......................... .352
Selection Of Coolant (Antifreeze) ......350, 380, 381
406 INDEX

Corrosion Protection...................... .359
Cruise Light ............................ .168
Cupholders ............................ .136
Customer Assistance ...................... .395
Data Recorder, Event .......................71
Daytime Brightness, Interior Lights .............111
Daytime Running Lights ....................107
Dealer Service ........................... .336
Defroster, Rear Window .....................140
Defroster, Windshield .......................87
Delay (Intermittent) Wipers ..................111
Diagnostic System, Onboard .................334
Dimmer Switch, Headlight ...................109
Dipsticks Power Steering ........................ .254
Disposal Antifreeze (Engine Coolant) ................353
Door Ajar .............................. .157Door Ajar Light
......................... .157
Door Locks ..............................25
Key Fob Emergency Key ...................23
Door Locks, Automatic ......................27
Door Opener, Garage ...................... .123
Doors ..................................25
Driving Through Flowing, Rising, Or Shallow Standing
Water ............................... .251
Electrical Outlet, Auxiliary (Power Outlet) ........132
Electric Remote Mirrors ......................96
Electronic Brake Control System ...............259
Traction Control System ...................262
Electronic Speed Control (Cruise Control) ........117
Electronic Stability Control (ESC) ..............262
Electronic Throttle Control Warning Light ........155
Emergency Brake ........................ .255
10
INDEX 407

Low Fuel............................ .165
Malfunction Indicator (Check Engine) .........158
Parade Mode (Daytime Brightness) ...........111
Park ............................... .166
Passing ............................. .109
Seat Belt Reminder ..................... .148
Security Alarm ........................ .152
Service .......................... .377, 379
Tire Pressure Monitoring (TPMS) .........162, 291
Turn Signal ..................... .88, 108, 167
Vanity Mirror ...........................97
Warning (Instrument Cluster Description) . . .152, 167
Loading Vehicle Tires ............................... .273
Locks ..................................25
Automatic Door .........................27
Auto Unlock ...........................28
Door .................................25
Power Door ............................26 Low Tire Indicator
....................... .291
Low Tire Pressure System ...................291
Lubrication, Body ........................ .345
Lug Nuts ...............................311
Maintenance Free Battery ....................341
Maintenance Procedures ....................337
Maintenance Schedule ...............385, 386, 388
Malfunction Indicator Light (Check Engine) . . .158, 334
Manual, Service ......................... .400
Manual Transmission ...................241, 358
Fluid Level Check ...................357, 383
Lubricant Selection ..................... .383
Shift Speeds .......................... .244
Methanol .............................. .298
Mirrors .................................92
Electric Remote .........................96
Outside ...............................96
Rearview ..............................92
412 INDEX