Problem Probable Cause Possible Solution
Display screen shows:
PAIR. FAILED and the
system says “Pairing un-
successful. Please try
again.”•A technical error occurred during the
pairing procedure•Verify the correct PIN number, and try
entering it again
•Reset the mobile phone by turning it
off and on, and then retry the pairing
procedure – see the section SETTING
FUNCTIONS - PAIRING YOUR MO-
BILE PHONE
Display screen shows:
PRIVATE NUMBER•The caller is not recognized as a name
stored in the phonebook, or the paired
mobile phone does not have a called ID
feature
•The caller has blocked caller ID to pre-
vent the system from displaying the
caller ’s name and/or phone number•Enter a contact in your mobile phone-
book for the incoming call, and then
download your phonebook or contact
again
•For phones with no caller ID support
or for calls from callers with caller ID
blocked, nothing can be done and the
message will always appear
86 BLUE&ME™ User’s Manual
Problem Probable Cause Possible Solution
After saying a command,
BLUE&ME™says: “Command
not available”, although the com-
mand you prompt is a first level
voice command•Certain commands are not avail-
able when the track is paused or
the CD player is playing a track•If the track is paused, resume play-
back by pressing the
/ESCbut-
ton. Then pronounce the voice
command again
The same USB memory device
previously connected takes more
than 10 seconds to restart play-
back onBLUE&ME™•You removed the USB memory de-
vice from the PC before it was
ready•To reset the USB memory device
using MicrosoftWindowsXP,
click on My Computer in the Start
menu, click rightward on the USB
memory device, select Properties,
select Tools, click on key “Check
Now...” in field “Error-checking”,
select “Automatically fix file sys-
tem errors” and then click Start
•To avoid future problems, remove
the USB device using the option
“Secure hardware removal”
98 BLUE&ME™ User’s Manual
iPod
Problem Probable Cause Possible Solution
iPodis not working (for
iPodclassic models prior
to the 5th generation, the
iPodMini and iPod
shuffle devices)•The iPodhas not been enabled for
use as a disc
•It has been enabled for use as a disc
but there are tracks inside in Mp4 for-
mat (these formats are not supported
byBLUE&ME™)
•There are DRM protected tracks on
the iPodpurchased from the iTunes
site (the system does not support pro-
tected tracks such as those in DRM
format that can be purchased from the
iTunes store site)•Use an alternative USB memory stick
or reset the iPod
•Enable usage as a disc
•Modify the track format to one that is
compatible withBLUE&ME™
iPodnot working (for
iPodclassic models from
the 5th generation forward,
iPodTouch, and iPhone
devices)Use an alternative USB memory stick or
reset the iPod1
BLUE&ME™ User’s Manual 99
