ESP FIAT 500 ABARTH 2012 2.G Warranty Booklet

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Be sure you get a copy of any warranty that applies
to these items from your dealer, or from the maker of
the product. You can find the tire warranty state-
ments in your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Basic Limited Warranty covers the cost of towing
your Abarth to the nearest authorized FIAT repair
facility if your vehicle can’t be driven because a
covered part has failed. If you choose to go to
another dealership, you will be responsible for thecost if the extra distance exceeds 10 miles. See
Section 6.2 for information on how to get towing
service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the Abarth; or
• the date when the Abarth was first put into
service — for example, as a dealer “demo” or as a
Chrysler company vehicle.
WHAT'S COVERED UNDER
CHRYSLER GROUP LLC'S WARRANTIES

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include your vehicle identification number, odometer
mileage at the time of service and current mailing
address. We will process the claim based on vehicle
and service eligibility. If eligible, we will reimburse
you for the reasonable amounts you actually paid,
based on the usual and customary charges for that
service in the area where they were provided.
Chrysler Group LLC's determination relating to
reimbursement are final. Correspondence should be
mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your Abarth has failed an emissions test
described in 5.2:
• Take it to an authorized FIAT repair facility as soon
as possible.
HOW TO GET WARRANTY SERVICE

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7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by
your dealer’s sales or authorized FIAT repair facility
departments. That’s why you should always talk to
your authorized FIAT repair facility service manager
or dealer’s sales manager first. But if you’re not
satisfied with your dealer’s or authorized FIAT
repair facility response to your problem, Chrysler
Group LLC ("Chrysler") recommends that you do the
following:
HOW TO DEAL WITH WARRANTY PROBLEMS
Step 1:Discuss your problem with the owner or
general manager of the dealership or authorized FIAT
repair facility.
Step 2:If your dealership or authorized FIAT repair
facility still can’t resolve the problem, contact the FIAT
Customer Assistance Center. You’ll find the address in
section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler's position.

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unresolved concern, 4) The identity of your servicing
authorized FIAT repair facility /selling dealer, 5) The
date(s) of repair(s) and mileage at the time, 6) Current
mileage, and 7) A description of the action you expect to
resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail, within
ten (10) days, and advise you whether or not your
dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that settlement.Your case will then be closed. There is no requirement
for you to participate in this settlement process.
• If you requested an oral hearing, a decision-maker will
contact you to arrange a convenient time and place for a
hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you, the
dealer nor Chrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to be
taken by the dealer or Chrysler and the time by which the
action must be taken. The decision will be binding on
the dealer and Chrysler but not on you unless you
accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS

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9. Maintenance
9.1 General Information
It’s your responsibility to properly maintain and
operate your new Abarth vehicle. Follow the instruc-
tionscontained in the General and Scheduled Mainte-
nance Service guidelines in your Owner’s Manual.
Regular, scheduled maintenance is essential to trouble-
free operation. If there is a dispute between you and
Chrysler Group LLC ("Chrysler") concerning your
maintenance of Abarth vehicle, Chrysler will require
you to provide proof that your vehicle was properly
maintained.For your convenience, Chrysler has prepared
a Maintenance Log which is included in your Owner's
Manual. You should use this Maintenance Log to keep
track of scheduled maintenance, either by routinely
having the repairs entered in your Maintenance Log, or
by keeping receipts or other documentation of work
you’ve had done on your Abarth in your Maintenance
Log.
MAINTENANCE