ESP FIAT 500E 2013 2.G Warranty Booklet

D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
5.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
5.1(C).
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6. How to Deal with Warranty
Problems
6.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT repair facility depart-
ments. That’s why you should always talk to your
authorized FIAT repair facility service manager or deal-
er’s sales manager first. But if you’re not satisfied with
your dealer’s or authorized FIAT repair facility response
to your problem, Chrysler Group LLC (Chrysler)
recommends that you do the following:
Step 1:Discuss your problem with the owner or general
manager of the dealership or authorized FIAT repair
facility.Step 2:If your dealership or authorized FIAT repair
facility still can’t resolve the problem, contact the FIAT
Customer Assistance Center. You’ll find the address in
section 6.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
6.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
HOW TO DEAL WITH WARRANTY PROBLEMS
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of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
Upon receipt of your request:
•The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
•When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
•While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chryslerwill ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
•If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
•If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
•NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
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8. Maintenance
8.1 General Information
It’s your responsibility to properly maintain and operate
your new FIAT 500e vehicle. Follow the instructions
contained in the General and Scheduled Maintenance
Service guidelines in your Owner’s Manual. Regular,
scheduled maintenance is essential to trouble- free op-
eration. If there is a dispute between you and Chrysler
Group LLC (Chrysler) concerning your maintenance of
FIAT 500e vehicle, Chrysler will require you to provide
proof that your vehicle was properly maintained.
For your convenience, Chrysler has prepared a Main-
tenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keepingreceipts or other documentation of work you’ve had
done on your FIAT 500e in your Maintenance Log.8.2 Where To Go For Maintenance
Chrysler recommends that you return to the dealer from
whom you bought your FIAT 500e for all maintenance
service both during and after the warranty periods.
Although you can get warranty service from any dealer
who sells your particular make, returning to your selling
dealer will help ensure that all your service needs are met
and that you’re completely satisfied. Authorized FIAT
repair facility technicians are specifically trained to
proficiently perform maintenance and repair procedures
on your FIAT 500e vehicle.
Authorized FIAT repair facilities will help ensure that
all your service needs are met and that you’re completely
satisfied. Chrysler strongly recommends you use genuine
Chrysler/MOPAR parts to maintain your vehicle.
MAINTENANCE
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