service FIAT 500E 2013 2.G Warranty Booklet

4. Other Terms of Your Warranties..............16
4.1 Exchanged Parts May Be Used in Warranty
Repairs
............................16
4.2 Pre-Delivery Service...................17
4.3 Production Changes....................17
5. How to Get Warranty Service................18
5.1 Where to Take Your FIAT 500e............18
5.2 How To Get Roadside Assistance Service -
U.S. or Canada Only *
.................20
5.3 Emergency Warranty Repairs.............22
6. How to Deal with Warranty Problems..........23
6.1 Steps to Take........................23
6.2 Helpful Addresses and Telephone Numbers....27
7. Optional Service Contract..................29
8. Maintenance...........................30
8.1 General Information...................30
8.2 Where To Go For Maintenance............30 TABLE OF CONTENTS
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D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the FIAT 500e; or
•the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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C. Gradual Capacity Loss
Like all batteries, the HV Lithium-Ion battery will
experience gradual capacity loss with time and use. The
loss of battery capacity due to or resulting from gradual
capacity loss is not covered under the Electric Pow-
ertrain Limited Warranty.
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada. Out
of charge assistance is offered by Roadside Assistance,
see Section 5.2 for limitations.
2.4 Restraint System Limited Warranty
(FIAT 500e sold and registered in the
State of Kansas only)
For a FIAT 500e sold and registered in the State of
Kansas, seatbelts and related seatbelt components are
warranted against defects in workmanship and materials
for 10 years, regardless of mileage. This warranty does
not cover replacement of seatbelts and related compo-
nents required as the result of collision.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
10

B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
•disconnecting, tampering with, or altering the odom-
eter will void your warranties, unless your repairing
technician follows the legal requirements for repairing
or replacing odometers; or
•attaching any device that disconnects the odometer
will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by environ-
mental factors such as airborne fallout, bird droppings,
insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, torna-
does, sandstorms, lightning, floods, and earthquakes.Your warranties do not cover conditions resulting
from anything impacting the FIAT 500e. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of incompatible
lithium-ion battery charging devices or by the use of oils,
lubricants, cleaners or fluids other than those recom-
mended in your Owner’s Manual.
The warranties don’t cover the costs of your vehicle’s
normal or scheduled maintenance — the parts and
services that all vehicles routinely need. Some of these
parts and services, which your warranties don’t cover,
include:
•lubrication;
WHAT’S NOT COVERED
12

•engine tune-ups;
•replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
•cleaning and polishing; and
•replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
•corrosion caused by accident, damage, abuse, or FIAT
500e alteration;
•corrosion caused by failure of not having the lithium-
ion battery required services performed as recom-
mended in your Owner’s Manual;
•surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray and stones;
•corrosion caused by the extensive or abnormal trans-
port of caustic materials like chemicals, acids, and
fertilizers; and
•corrosion of special bodies, body conversions, or
equipment that was not on your FIAT 500e when it
left the manufacturing plant or was not supplied by
Chrysler.
WHAT’S NOT COVERED
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3.6 HV Lithium-Ion Battery Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•physically damaging the lithium-ion battery or inten-
tionally attempting to reduce the life of the lithium-
ion battery;
•leaving your FIAT 500e for over 30 days where the
lithium-ion battery reaches a zero or near zero state of
charge;
•neglecting to follow correct charging procedures as
recommended in your Owner’s Manual;
•use of incompatible charging devices as recom-
mended in your Owner’s Manual;
•opening the lithium-ion battery enclosure or having it
serviced by someone other than an authorized FIAT
repair facility FIAT 500e certified technician;•exposing the lithium-ion battery to contact with a
direct flame; and
•exposing your FIAT 500e to ambient temperatures
above 140F (60C) for over 24 hours.
3.7 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•fire or accident;
•abuse or negligence;
•misuse — for example, driving over curbs, overload-
ing or using your FIAT 500e as a power source;
•use of used parts, even if they were originally sup-
plied by Chrysler (however, authorized Chrysler /
MOPAR remanufactured parts are covered);
WHAT’S NOT COVERED
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4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction, Chrysler Group
LLC (Chrysler) may offer exchange service on some
vehicle parts. This service is intended to reduce the
amount of time your FIAT 500e is not available for your
use because of repairs. Parts used in exchange service
may be new, remanufactured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used meet Chrysler
standards, and have the same warranties as new parts.Examples of the kinds of parts that might be serviced
in this way are:
•electrical drive module;
•lithium-ion battery (with a lithium-ion battery of
equal or greater capacity)
•transmission assemblies;
•instrument cluster assemblies;
•radios, tape, CD and DVD players;
•speedometers; and
•powertrain control modules.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a re-
sult, a repair to the sealed portion of your air-
conditioning system may involve the installation of
purified reclaimed refrigerant.
OTHER TERMS OF YOUR WARRANTIES
16

4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the FIAT 500e is delivered to
you.
4.3 Production Changes
Changes may be made in FIAT 500e vehicles sold by
Chrysler and its dealers at any time without incurring
any obligation to make the same or similar changes on
vehicles previously built or sold.
OTHER TERMS OF YOUR WARRANTIES
17

5. How to Get Warranty Service
5.1 Where to Take Your FIAT 500e
A. In the United States (We Include U.S.
Possessions and Territories as Part of the
United States for Warranty Purposes):
Warranty service must be done by an authorized FIAT
repair facility. We strongly recommend that you take
your FIAT 500e to your Selling Dealer. They know you
and your FIAT 500e best, and are most concerned that
you get prompt and high quality service. If you move
within the United States, warranty service may be
requested from any authorized FIAT repair facility.
B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your FIAT 500e remains registered in the UnitedStates, your Chrysler warranty still applies. Service may
be requested at any authorized FIAT repair facility.
C. In a Foreign Country Outside of North
America:
If you are traveling temporarily outside of North
America, and your vehicle remains registered in the
United States:
•You should take your FIAT 500e to an authorized
FIAT repair facility. They should give you the same
warranty service you receive in the United States.
•If the authorized FIAT repair facility charges you for
repairs which you feel should be covered under your
warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty
repairs and parts that were involved. (This receipt will
be similar to the one used by the authorized FIAT
repair facility who normally services your vehicle.)
HOW TO GET WARRANTY SERVICE
18

•When your FIAT 500e returns to the United States,
contact the FIAT Customer Assistance Center (section
6.2) for reimbursement consideration. You will nor-
mally need to provide a copy of the receipt, your FIAT
500e registration and any other relevant documents.
•Reimbursement will not be considered if the FIAT
500e does not return to the United States.
D. If You Move:
If you move to another country, be sure to contact the
FIAT Customer Assistance Center (section 6.2) and the
customs department of the destination country before
you move. FIAT 500e importation rules vary consider-
ably from country to country. You may be required to
present documentation of your move to Chrysler in order
to continue your warranty coverage. You may also be
required to obtain documentation from Chrysler in order
to register your FIAT 500e in your new country.
E. Notice:
If your FIAT 500e is registered outside of the United
States, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for
warranty coverage of any kind. (FIAT 500e vehicles
registered to United States government officials or mili-
tary personnel on assignment outside of the U.S. will
continue to be covered.)
HOW TO GET WARRANTY SERVICE
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