battery FIAT 500E 2014 2.G Warranty Booklet

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION1Yr/
12, 0002Yr/
24,0003Yr/
36,0003Yr/
50,0003Yr/
Unlmt4Yr/
50,0005Yr/
100,0007Yr/
70,0008Yr/
100,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Electric Powertrain Limited Warranty:
Electric Vehicle Component
HV Lithium-Ion Battery
© 2013 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under These Limited
Warranties
..............................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties
..............................5
2.1 Basic Limited Warranty..................5
2.2 Corrosion Warranty.....................8
2.3 Electric Powertrain Limited Warranty........9
2.4 Restraint System Limited Warranty (FIAT 500e
sold and registered in the State of Kansas
only)
..............................10
3. What’s Not Covered......................11
3.1 Modifications Not Covered...............11
3.2 Environmental Factors Not Covered.........12
3.3 Maintenance Costs Not Covered...........12
3.4 Racing Not Covered...................13
3.5 Certain Kinds of Corrosion Not Covered.....13
3.6 HV Lithium-Ion Battery Exclusions.........14
3.7 Other Exclusions......................14
3.8 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered
........................15
3.9 Restricted Warranty....................15
4. Other Terms of Your Warranties..............16
4.1 Exchanged Parts May Be Used in Warranty
Repairs
............................16
4.2 Pre-Delivery Service...................17
4.3 Production Changes....................17
5. How to Get Warranty Service................18
5.1 Where to Take Your FIAT 500e............18
5.2 How To Get Roadside Assistance Service -
U.S. or Canada Only
...................20
5.3 Emergency Warranty Repairs.............22 TABLE OF CONTENTS
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2.3 Electric Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Electric Powertrain Limited
Warranty if you are a purchaser for use of the FIAT 500e.
B. How Long It Lasts
The Electric Powertrain Limited Warranty starts when
your Basic Limited Warranty begins calculated from the
start date of the Basic Limited Warranty, as set forth in
Section 2.1(E).
This warranty has two time-and-mileage limits:
•The
Electric Vehicle System Limited Warranty
lasts for up to 4 years or 50,000 miles on the
odometer, whichever occurs first, covering ONLY the
following electric vehicle components:
•Electric Drive Motor (EDM)
•Power Inverter Module (PIM)•Gearbox
•On Board Charger (OBC)
•On Board Charger Connector
•The
HV Lithium-Ion Battery Limited Warranty
lasts for up to 8 years or 100,000 miles on the
odometer, whichever occurs first.
C. Gradual Capacity Loss
Like all batteries, the HV Lithium-Ion battery will
experience gradual capacity loss with time and use. The
loss of battery capacity due to or resulting from gradual
capacity loss is not covered under the Electric Pow-
ertrain Limited Warranty.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
9

B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
•disconnecting, tampering with, or altering the odom-
eter will void your warranties, unless your repairing
technician follows the legal requirements for repairing
or replacing odometers; or
•attaching any device that disconnects the odometer
will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by environ-
mental factors such as airborne fallout, bird droppings,
insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, torna-
does, sandstorms, lightning, floods, and earthquakes.Your warranties do not cover conditions resulting
from anything impacting the FIAT 500e. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of incompatible
lithium-ion battery charging devices or by the use of oils,
lubricants, cleaners or fluids other than those recom-
mended in your Owner’s Manual.
The warranties don’t cover the costs of your vehicle’s
normal or scheduled maintenance — the parts and
services that all vehicles routinely need. Some of these
parts and services, which your warranties don’t cover,
include:
WHAT’S NOT COVERED
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•lubrication;
•engine tune-ups;
•replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
•cleaning and polishing; and
•replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
•corrosion caused by accident, damage, abuse, or FIAT
500e alteration;
•corrosion caused by failure of not having the lithium-
ion battery required services performed as recom-
mended in your Owner’s Manual;
•surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray and stones;
•corrosion caused by the extensive or abnormal trans-
port of caustic materials like chemicals, acids, and
fertilizers; and
•corrosion of special bodies, body conversions, or
equipment that was not on your FIAT 500e when it
left the manufacturing plant or was not supplied by
Chrysler.
WHAT’S NOT COVERED
13

3.6 HV Lithium-Ion Battery Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•physically damaging the lithium-ion battery or inten-
tionally attempting to reduce the life of the lithium-
ion battery;
•leaving your FIAT 500e for over 30 days where the
lithium-ion battery reaches a zero or near zero state of
charge;
•neglecting to follow correct charging procedures as
recommended in your Owner’s Manual;
•use of incompatible charging devices as recom-
mended in your Owner’s Manual;
•opening the lithium-ion battery enclosure or having it
serviced by someone other than an authorized FIAT
repair facility FIAT 500e certified technician;•exposing the lithium-ion battery to contact with a
direct flame; and
•exposing your FIAT 500e to ambient temperatures
above 140F (60C) for over 24 hours.
3.7 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•fire or accident;
•abuse or negligence;
•misuse — for example, driving over curbs, overload-
ing or using your FIAT 500e as a power source;
•use of used parts, even if they were originally sup-
plied by Chrysler (however, authorized Chrysler /
MOPAR remanufactured parts are covered);
WHAT’S NOT COVERED
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4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction, Chrysler Group
LLC (Chrysler) may offer exchange service on some
vehicle parts. This service is intended to reduce the
amount of time your FIAT 500e is not available for your
use because of repairs. Parts used in exchange service
may be new, remanufactured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used meet Chrysler
standards, and have the same warranties as new parts.
Examples of the kinds of parts that might be serviced
in this way are:•electrical drive module;
•lithium-ion battery (with a lithium-ion battery of
equal or greater capacity)
•transmission assemblies;
•instrument cluster assemblies;
•radios, tape, CD and DVD players;
•speedometers; and
•powertrain control modules.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a re-
sult, a repair to the sealed portion of your air-
conditioning system may involve the installation of
purified reclaimed refrigerant.
OTHER TERMS OF YOUR WARRANTIES
16

5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warrantyand the Electric Powertrain Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle iden-
tification number, license plate number, and your loca-
tion, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155. HOW TO GET WARRANTY SERVICE
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Lockout Service
Whether the keys are locked in your FIAT 500e or
frozen locks are keeping you from getting on your way,
help is just a phone call away at 1-888-242-6342. This
service is limited to providing access to the vehicle’s
seating area. It does not cover the cost of replacement
keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your FIAT 500e becomes disabled as a
result of a mechanical breakdown, Roadside Assistance
will dispatch towing service to transport your vehicle to
the closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
HOW TO GET WARRANTY SERVICE
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