FIAT 500E 2015 2.G Warranty Booklet

repairs and parts that were involved. (This receipt will
be similar to the one used by the authorized FIAT
repair facility who normally services your vehicle.)
• When your FIAT 500e returns to the United States,
contact the FIAT Customer Assistance Center (section
6.2) for reimbursement consideration. You will nor-
mally need to provide a copy of the receipt, your FIAT
500e registration and any other relevant documents.
• Reimbursement will not be considered if the FIAT
500e does not return to the United States.
D. If You Move:
If you move to another country, be sure to contact the
FIAT Customer Assistance Center (section 6.2) and the
customs department of the destination country before you move. FIAT 500e importation rules vary consider-
ably from country to country. You may be required to
present documentation of your move to Chrysler in order
to continue your warranty coverage. You may also be
required to obtain documentation from Chrysler in order
to register your FIAT 500e in your new country.
E. Notice:
If your FIAT 500e is registered outside of the United
States, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for warranty
coverage of any kind. (FIAT 500e vehicles registered to
United States government officials or military personnel
on assignment outside of the U.S. will continue to be
covered.)
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5.2 How To Get Roadside AssistanceService - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warranty
and the Electric Powertrain Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle iden-
tification number, license plate number, and your loca-
tion, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
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C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your FIAT 500e’s Tire Service
Kit to seal small punctures up to 1/4 in the tire tread or
your vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Lockout Service
Whether the keys are locked in your FIAT 500e or frozen locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confi-
dence. If your FIAT 500e becomes disabled as a result
of a mechanical breakdown, Roadside Assistance will
dispatch towing service to transport your vehicle to the
closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.
Out of Charge Assistance
No time is a good time for a dead battery, but with Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
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D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:Chrysler Towing AssistanceP.O. Box 9145
Medford, MA 02155
Attention: Claims Department
5.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
5.1(C).
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6. How to Deal with WarrantyProblems
6.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT repair facility depart-
ments. That’s why you should always talk to your
authorized FIAT repair facility service manager or deal-
er’s sales manager first. But if you’re not satisfied with
your dealer’s or authorized FIAT repair facility response
to your problem, Chrysler Group LLC ( Chrysler)
recommends that you do the following:
Step 1:
Discuss your problem with the owner or general manager of the dealership or authorized FIAT repair facility. Step 2:
If your dealership or authorized FIAT repair facility still
can’t resolve the problem, contact the FIAT Customer
Assistance Center. You’ll find the address in section 6.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
6.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,
Kentucky, Minnesota and Montana ONLY:
(NOTE: This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 6.1(A), and you live
in Arkansas, Idaho, Kentucky, Minnesota or Montana
ONLY, you can contact the Chrysler Group LLC Cus-
tomer Arbitration Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an appli-
cation, by calling 1-888-242-6342. This service is strictly
voluntary, and you may submit your dispute directly to the Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settle-
ment organization and may be contacted in writing at the
following address:
National Center for Dispute Settlement P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (Chrysler) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, dis-
putes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
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The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your FIAT 500e, 3) A brief description of your unre-
solved concern, 4) The identity of your servicing autho-
rized FIAT repair facility /selling dealer, 5) The date(s)
of repair(s) and mileage at the time, 6) Current mileage,
and 7) A description of the action you expect to resolve
your concern.
Upon receipt of your request: • The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process. •
When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
•
While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that settlement.
Your case will then be closed. There is no requirement
for you to participate in this settlement process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
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•If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
• If any action is required on the part of the servicing
authorized FIAT repair facility /selling dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered. •
The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
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D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FIAT Customer
Assistance Center at the address in 6.2.
6.2 Helpful Addresses and TelephoneNumbers
Here are the addresses and telephone numbers of the
FIAT Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
•In the United States:
FIAT Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-888-242-6342
To contact FIAT by email, at: [email protected]
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•In Canada:
Chrysler Canada, Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
• In Mexico, contact the Customer Relations
Office for FIAT 500e vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300 •
In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
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