service FIAT 500L 2015 2.G Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
410 IF YOU NEED CONSUMER ASSISTANCE

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1-888-242-6342
FIAT Canada Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1-800-
465-2001 (English) Phone: 1-800-387-9983 (French)
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
9
IF YOU NEED CONSUMER ASSISTANCE 411

has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
412 IF YOU NEED CONSUMER ASSISTANCE

You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FIAT Group Automobiles
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
414 IF YOU NEED CONSUMER ASSISTANCE

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FIAT Group Automobiles ve-
hicles. Included are starting, operating, emergency and
maintenance procedures as well as specifications, capa-
bilities and safety tips.
•Call toll free at:
1-800-890-4038 (U.S.)
1-800-387-1143 (Canada)
Or
•Visit us on the Worldwide Web at:
www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
9
IF YOU NEED CONSUMER ASSISTANCE 415

significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel, than the minimum required by law.
416 IF YOU NEED CONSUMER ASSISTANCE

Cellular Phone...........................190
Center High Mounted Stop Light..............396
Chains, Tire.............................290
Changing A Flat Tire.......................324
Chart, Tire Sizing.........................268
Check Engine Light (Malfunction Indicator Light) . .172
Checking Your Vehicle For Safety...............83
Checks, Safety............................83
Child Restraint............................61
Child Restraints
Booster Seats...........................65
Child Restraints.........................61
Child Seat Installation.....................79
How To Stow An Unused ALR Seat Belt........75
Infants And Child Restraints................63
Install A LATCH-compatible Child Restraint.....74
Installing Child Restraints Using The Vehicle
Seat Belt..............................76
Lower Anchors And Tethers For Children.......68
Older Children And Child Restraints..........64
Seating Positions........................67
Child Safety Locks.........................25
Cigar Lighter............................148
Clean Air Gasoline........................299
Cleaning
Wheels...............................379
Windshield Wiper Blades..................358
Climate Control..........................191
Manual..............................191
Clutch.................................371
Clutch Fluid.............................371
Compact Disc (CD) Maintenance..............190
Compact Spare Tire........................285
Connector
UCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..187
Universal Consumer Interface (UCI)..........187
Contract, Service..........................412
Coolant (Antifreeze).......................397
422 INDEX

Cooling System...........................365
Adding Coolant (Antifreeze)...............367
Coolant Level..........................365
Disposal of Used Coolant.................369
Drain, Flush, and Refill...................365
Inspection............................369
Points to Remember.....................368
Pressure Cap..........................368
Selection of Coolant (Antifreeze).............366
Corrosion Protection.......................377
Cruise Light.............................167
Cupholders.............................150
Customer Assistance.......................410
Data Recorder, Event.......................60
Daytime Running Lights....................113
Dealer Service............................349
Deck Lid, Emergency Release.................30
Defroster, Windshield.......................85
Diagnostic System, Onboard.................348
Dipsticks
Automatic Transmission..................376
Disposal
Antifreeze (Engine Coolant)................369
Door Locks..............................22
Door Opener, Garage.......................136
Downshifting............................228
Driving
Through Flowing, Rising, or Shallow Standing
Water................................252
Electrical Outlet, Auxiliary (Power Outlet)........147
Electrical Power Outlets.....................147
Electric Remote Mirrors......................95
Electronic Brake Control System...............257
Brake Assist System.....................259
Electronic Roll Mitigation (ERM)..............265
Electronic Speed Control (Cruise Control)........123
10
INDEX 423

Jacking Instructions........................328
Jack Location............................325
Jack Operation...........................324
Jump Starting............................332
Key-In Reminder..........................14
Key, Replacement..........................15
Keys...................................11
Key, Sentry (Immobilizer)....................14
Lane Change and Turn Signals................169
Lane Change Assist........................114
Lap/Shoulder Belts.........................34
Latches.................................87
Lead Free Gasoline........................299
Leaks, Fluid..............................87
Life of Tires.............................288
Liftgate (Sedan)...........................29
Light Bulbs..............................87
Lighter, Cigar............................148
Lights..................................87
Airbag................................57
Anti-Lock.............................177
Brake Assist Warning....................263
Brake Warning.........................168
Bulb Replacement.......................392
Center Mounted Stop....................396
Engine Temperature Warning...............170
Exterior...............................87
High Beam Indicator.....................171
Low Fuel.............................169
Malfunction Indicator (Check Engine).........172
Oil Pressure...........................172
Park.................................114
Passing..............................114
Seat Belt Reminder......................171
Security Alarm..........................15
Service...............................392
10
INDEX 427

Service Engine Soon (Malfunction Indicator) . . . .172
Tire Pressure Monitoring (TPMS)............173
Traction Control........................263
Turn Signal............................87
Wait to Start...........................175
Warning (Instrument Cluster Description)......167
Loading Vehicle
Ti re s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..273
Locks
Child Protection.........................25
Door.................................22
Lubrication, Body.........................358
Lug Nuts...............................312
Maintenance Free Battery....................353
Maintenance, General......................175
Maintenance Procedures....................349
Maintenance Schedule......................402
Malfunction Indicator Light (Check Engine).......172
Manual, Service..........................414
Manual Transmission......................227
Fluid Level Check.......................373
Frequency of Fluid Change................373
Lubricant Selection......................373
Master Cylinder (Brakes)....................371
Mirrors.................................92
Automatic Dimming......................93
Electric Powered.........................95
Electric Remote.........................95
Heated...............................96
Rearview..............................92
Modifications/Alterations, Vehicle...............8
Monitor, Tire Pressure System................293
Multi-Function Control Lever.................113
New Vehicle Break-In Period..................82
Occupant Restraints........................31
428 INDEX