suspension FIAT DUCATO 2016 3.G Owners Manual

We really know your car because we invented, designed and built it: we really know every single detail.
At Fiat Service authorised workshopsyou can find technicians directly trained by us,
offering quality and professionalism for all service operations.
Fiat workshops are always close to you for the regular servicing operations, season checks
and practical recommendations by our experts.
With Original Parts distributed by MOPAR
®, you maintain the reliability, comfort
and performance features that you bought your new car for over time.
Always ask for Genuine Parts for the components used on our cars; we recommend them because
they come from our steady commitment in research and development of highly innovative technologies.
For all these reasons: rely on Genuine Parts, because they are the only ones designed
by FCA for your car.
SAFETY:
BRAKING SYSTEMENVIRONMENT: PARTICULATE FILTERS,
CLIMATE CONTROL MAINTENANCECOMFORT: SUSPENSION
AND WINDSCREEN WIPERS PERFORMANCE: SPARK PLUGS,
INJECTORS AND BATTERIESLINEACCESSORI
ROOF RACK BARS, WHEEL RIMS
WHY CHOOSING
GENUINE PARTS
This Owner Handbook is intended to show the vehicle's operating conditions.
For the enthusiast user who wants to have insights, curiosities and detailed information about the characteristics and functions
of the vehicle, Fiat gives the opportunity to consult a dedicated section which is available in electronic format.
ONLINE VEHICLE OWNER HANDBOOK
The following symbol  is reported within the text of the Owner Handbook, next to the subjects for which details are provided.
Go to the www.mopar.eu/owner
website and access your personal area.
The “Maintenance and care” page includes all the information about your vehicle and the link to access eLUM, where you will find
all the details of the Owner Handbook.
Alternatively, to access this information, go to the Internet website at http://aftersales.fiat.com/elum/
.
The eLUMwebsite is free and will allow you, among many other things, to easily consult the on-board documents
of all the other vehicles of the Group.
Have a nice reading and happy motoring!
COP DUCATO LUM GB.qxp 21/12/16 16:55 Pagina 2

KNOWING YOUR VEHICLE
In-depth knowledge of your new vehicle
starts here.
The booklet that you are reading simply
and directly explains how it is made
and how it works.
That’s why we advise you to read it
seated comfortably on board, so that
you can see what is described here for
yourself.SYMBOLS ...................................... 8
THE FIAT CODE SYSTEM ............... 8
THE KEYS....................................... 9
IGNITION SWITCH .......................... 10
ELECTRONIC ALARM..................... 11
DOORS ........................................... 12
SEATS ............................................ 16
STEERING WHEEL ......................... 21
REAR VIEW MIRRORS .................... 22
EXTERNAL LIGHTS......................... 24
HEADLIGHTS.................................. 27
ROOF LIGHTS ................................ 28
CONTROLS .................................... 29
WINDOW WASHING ....................... 32
HEATING AND VENTILATION.......... 34
HEATING AND VENTILATION
CONTROLS .................................... 35
MANUAL CLIMATE CONTROL
SYSTEM ......................................... 35
AUTOMATIC CLIMATE CONTROL
SYSTEM ......................................... 36
ADDITIONAL HEATER ..................... 37
INDEPENDENT ADDITIONAL
HEATER .......................................... 38
ELECTRIC WINDOWS .................... 41
BONNET ......................................... 42
HEAD RESTRAINTS ........................ 43
INTERIOR FITTINGS ...................... 44TACHOGRAPH ............................... 45
SELF-LEVELLING AIR
SUSPENSION ................................. 45
7

TACHOGRAPH
For tachograph operation and use,
consult the owner handbook supplied
by the device manufacturer. The
tachograph must be installed on the
vehicle when the vehicle weight (with or
without trailer) exceeds 3.5 tons.
IMPORTANT Anyone making changes
to the monitoring device or signal
transmission system that affects
recording by the monitoring instrument,
particularly if this is done for purposes
of fraud, may be in breach of criminal or
administrative state regulations.
IMPORTANT If a tachograph is fitted, if
the vehicle is parked for more than 5
days, it is advisable to disconnect
the negative battery terminal to
maintain its charge.
IMPORTANT INFORMATION
Do not use abrasive detergents or
solvents to clean the device. To clean
the outside of the device, use a damp
cloth or special products for the care of
synthetic materials.The tachograph is installed and sealed
by authorised personnel: do not try
and access the device or the supply
and recording leads in any way. It is the
responsibility of the owner of the vehicle
on which the tachograph is installed to
check the device regularly.
The check must be carried out at least
every two years and a test must be
carried out to ensure that it is working
properly. Ensure that the data label
is renewed after every check and that
the label contains the specified data.
SELF-LEVELLING AIR
SUSPENSION
GENERAL INFORMATION
The system only acts on the rear
wheels.
The system maintains the rear ride
setting for the vehicle constant in any
loading condition, while ensuring a
greater driving comfort.
HEIGHT ADJUSTMENT
There are 7 pre-defined levels for the
free height from the ground: from “ride
-3” to “ride 0” till “ride +3”.
Automatic adjustment
When moving, the system automatically
shows that the vehicle is in 'ride setting
0' and keeps it constant.
While adjusting, the LED located on the
button (A or B fig. 74) corresponding
to the direction of travel, flashes.
Manual adjustment
5)
With the vehicle stationary and the
engine on or off, the desired height level
can be set.
45

KNOWING THE INSTRUMENT PANEL
This section of the booklet gives you all
the information you need to
understand, interpret and use the
instrument panel correctly.EOBD SYSTEM............................... 49
CONTROL PANEL AND
ON-BOARD INSTRUMENTS ........... 50
DISPLAY ........................................ 52
TRIP COMPUTER ........................... 54
WARNING LIGHTS AND
MESSAGES .................................... 56
- LOW BRAKE FLUID/HANDBRAKE
APPLIED ............................................ 56
- EBD FAILURE .................................. 57
- AIR BAG FAILURE ............................ 57
- SEAT BELTS REMINDER .................. 57
- ENGINE COOLANT TEMPERATURE
TOO HIGH .......................................... 58
- LOW BATTERY CHARGE ................. 59
- LOW ENGINE OIL PRESSURE ......... 60
-ENGINE OIL DETERIORATED ........... 60
-INCOMPLETE DOOR/LOAD
COMPARTMENT CLOSURE ............... 61
-POWER STEERING FAILURE ............ 61
- SELF-LEVELLING SUSPENSION
FAILURE ............................................. 61
- EOBD/INJECTION SYSTEM
FAILURE ............................................. 63
-UREA INJECTION SYSTEM FAILURE
............................................................ 64
-ABS FAILURE .................................... 64
- FUEL RESERVE ............................... 64
-GLOW PLUG PREHEATING / GLOW
PLUG PREHEATING FAILURE ............ 65
-LOW DIESEL EMISSIONS ADDITIVE
(UREA) LEVEL WARNING ................... 65
-VEHICLE PROTECTION SYSTEM
FAILURE - FIAT CODE ........................ 66
-REAR FOG LIGHTS ........................... 66
- GENERAL FAILURE WARNING ........ 67-DPF (PARTICULATE FILTER)
CLEANING UNDERWAY ..................... 68
- BRAKE PAD WEAR .......................... 68
-DRIVING ADVISOR ........................... 69
- TPMS ............................................... 70
-DIPPED BEAM HEADLIGHTS ........... 71
-FOLLOW ME HOME ......................... 71
- LEFT DIRECTION INDICATOR .......... 71
- RIGHT DIRECTION INDICATOR ....... 71
- FOG LIGHTS .................................... 72
- CRUISE CONTROL .......................... 72
- SPEED LIMITER ............................... 72
- AUTOMATIC MAIN BEAM
HEADLIGHTS ..................................... 72
- MAIN BEAM HEADLIGHTS .............. 72
-"UP" FUNCTION ............................... 73
-EXTERIOR LIGHTS FAILURE ............. 74
-LOW ENGINE OIL PRESSURE
WARNING LIGHT FAILURE ................. 74
-BRAKE LIGHTS FAILURE .................. 74
-MAIN BEAM AUTOMATISM FAULT ... 74
-POSSIBLE ICE ON ROAD ................. 75
-SPEED LIMIT EXCEEDED ................. 75
-SCHEDULED SERVICING ................. 75
-FUEL CUT-OFF DEVICE INERTIA
SWITCH TRIPPED .............................. 76
-COMFORT-MATIC SYSTEM FAILURE
INDICATION ........................................ 76
-PARKING SENSOR FAILURE ............ 76
-DRIVING ADVISOR SYSTEM
FAILURE ............................................. 76
-TRAFFIC SIGN RECOGNITION
FAILURE ............................................. 76
-LIMITED RANGE ............................... 76
-START&STOP SYSTEM
ACTIVATION/DEACTIVATION .............. 77
-START&STOP FAILURE .................... 77
47

What it means What to do
redINCOMPLETE DOOR/LOAD COMPARTMENT
CLOSURE
On certain versions the warning light switches on
when one or more doors or the load compartment are
not completely shut.
On some versions, the display shows a dedicated
message that indicates left/right front door or rear/load
compartment door opening.
A buzzer will sound when doors/tailgate are open and
the vehicle is moving.
redPOWER STEERING FAILURE
When the ignition key is turned to MAR-ON the
warning light on the dial turns on, but it should turn off
after a few seconds.
If the warning light stays on together with the message
shown on the display and a buzzer, the power steering
is ineffective and the effort on the steering wheel
increases significantly even though the vehicle can be
steered.Contact a Fiat Dealership.
redSELF-LEVELLING SUSPENSION FAILURE
(for versions/markets, where provided)
The warning light comes on when the ignition key is
turned to MAR, but should go off after a few seconds.
The warning light switches on when a fault is present
in the self-levelling suspension system.
61

16)If the engine fails to start with a gear
engaged, the potentially dangerous
situation due to the fact that the
transmission is automatically placed in
neutral will be signalled by a buzzer.
17)If the warning light
flashes for 60
seconds after starting or during an
extended towing period, this indicates a
problem in the glow plug pre­heating
system. Use the vehicle normally if the
engine starts, but contact a Fiat Dealership
as soon as possible.
18)Remember that the brake servo and
power steering are not operational until the
engine has been started, so you need to
apply much more force than usual to
the brake pedal and steering wheel.
19)Never bump start the engine by
pushing, towing or coasting downhill. This
could cause fuel to flow into the catalytic
converter and damage it beyond repair.
20)A quick burst on the accelerator before
stopping the engine serves no practical
purpose; it wastes fuel and is especially
damaging to turbocharged engines.
21)In some cases, when the engine
switches off, the fan could activate for max.
120 seconds.
WHEN PARKED
116)
22)
Proceed as follows when parking and
leaving the vehicle:
engage the gear (on a slope, engage
first gear if the vehicle is facing uphill
or reverse if it is facing downhill) and
leave the wheels steered;
stop the engine and engage the
handbrake;
always remove the ignition key.
If the vehicle is parked on a steep
slope, it is advisable to block the
wheels with a wedge or stone.
On versions equipped with automatic
transmission (Comfort matic), wait
for the letterPto appear on the display
before releasing the brake pedal.
IMPORTANTNEVERleave the vehicle
with the gearbox in neutral (or, on
versions equipped with automatic
(Comfort matic) transmission, before
putting the shift lever in thePposition).HANDBRAKE
Handbrake engagement:The
handbrake lever is located to the left of
the driver's seat. Pull the lever upwards
to engage the handbrake and ensure
that the vehicle does not move.
Handbrake disengagement:slightly
raise the lever, hold the button A
pressed and check that the
warning light switches off on the
instrument panel.
Press the brake pedal when carrying
out this operation to prevent the vehicle
from moving accidentally.
WARNING
116)Never leave children unattended in
the vehicle. Always remove the ignition key
when leaving the vehicle and take it out
with you.
WARNING
22)If the vehicle is equipped with
self-levelling air suspension, always check
that there is sufficient space above the roof
and around the vehicle when parking.
Indeed, the vehicle could raise (or lower)
automatically depending on load or
temperature changes.
116
STARTING AND DRIVING

Reduced sensor sensitivity and a
reduction in the parking assistance
system performance could be due to
the presence on the surface of the
sensor of: ice, snow, mud, thick paint.
The sensor may detect a non-
existent obstacle (echo noise) due to
mechanical noises, for example when
washing the vehicle, in case of rain,
strong wind, hail.
The warnings sent by the sensor
can also be altered by the presence of
ultrasonic systems (e.g. pneumatic
brakes of trucks or pneumatic drills)
near the car.
The performance of the parking
assistance system may also be affected
by the position of the sensors. For
example by a change in the ride setting
(caused by the wear of the shock
absorbers, suspension), changing the
tyres, overloading the vehicle and
carrying out specific tuning operations
that require the vehicle to be lowered.
Detection of obstacles in the upper
part of the vehicle (particularly in the
case of vans or chassis cabs) may not
be guaranteed because the system
detects obstacles that could strike the
lower part of the vehicle.
WARNING
122)The driver is always responsible for
parking and other dangerous manoeuvres.
While carrying out these manoeuvres,
always make sure that no people
(especially children) or animals are in the
area concerned. The parking sensors
are used to assist the driver, who must
never allow his attention to lapse during
potentially dangerous manoeuvres, even
those executed at low speeds.
WARNING
25)For correct operation of the system,
sensors must always be clean from mud,
dirt, snow or ice. Be careful not to scratch
or damage the sensors while cleaning
them. Avoid using dry, rough or hard
cloths. The sensors must be washed using
clean water, with the addition of vehicle
shampoo if necessary.
REAR CAMERA
(PARKVIEW® REAR
BACK UP CAMERA)
(for versions/markets, where provided)
123)
26)
The vehicle may be equipped with a
ParkView® Rear Back Up Camera,
which allows the driver to see the
surrounding area behind the vehicle on
the display when reverse is engaged
or the tailgate is opened fig. 114.
SYMBOLS AND
MESSAGES ON THE
DISPLAY
When displayed, the static line grid
shows the width of the vehicle.
The grid shows separate areas,
allowing you to see the distance from
the rear of the vehicle.
The table below shows the
approximate distances for each area:
Area (reference
fig. 114)Distance from the
rear of the vehicle
Red (A) 0–30 cm
Yellow (B) 30–100 cm
Green (C) 1 m or more
123

WARNING
124)If the camera loses its position due to
a load variation, the system may not work
temporarily to allow the camera to perform
an auto-calibration.
125)The system only detects the preset
traffic signs. If the minimum visibility
conditions and distance from the sign are
met it can detect all traffic signs.
126)The system is a driving assistance
system but it does not relieve the driver of
the responsibility of driving with due
attention and diligence in compliance with
the laws in force.
127)When the system is active, the driver
is responsible for controlling the vehicle
and monitoring the system, and must
intervene as appropriate if necessary.
WARNING
27)In the event of errors the system may
not work.
28)At low temperatures and in particularly
adverse weather conditions, the system
may not work.
29)Rain, snow, splashes and strong light
contrast may influence the sensor.
30)Do not repair the area of the
windscreen directly surrounding the sensor.
31)If the vehicle is equipped with a
non-genuine suspension kit, the system
may not work correctly.
32)Always use genuine spare parts when
replacing the bulbs of the headlights. Other
bulbs may reduce the system
performance.
33)Clean the windscreen from foreign
matters such as bird droppings, insects,
snow or ice.
REFUELLING THE
VEHICLE
IN BRIEF
Stop the engine before refuelling.
PETROL ENGINES
Only use petrol with an octane number
(RON) no lower than 95 (EN228
specification).
DIESEL ENGINES
Refuel the vehicle exclusively with diesel
for motor vehicles in compliance with
European specification EN590.
OPERATION AT LOW
TEMPERATURES
When using or parking the vehicle for a
long time in the mountains or cold
areas, it is advisable to refuel using
locally available diesel fuel. In this case,
it is also advisable to keep the tank
over 50% full.
34)
100
115F1A0373
125

Message Signal Description
FMS1(2)
Worn brake linings Indicates brake pad wear warning light on
Malfunction / general failure Indicates general failure warning light on
Height Control (Levelling) Indicates self-levelling suspension indicator displayed
Engine Emission system failure (Mil indicator) Indicates particulate filter blocked warning light on
ESC indication Indicates stability control warning light on
TC01
Tachogr. vehicle speed
(3)Indicates vehicle speed stored by chronotachograph
DC2Open Status Door 1 Indicates driver door status
Open Status Door 2 Indicates passenger door status
Open Status Door 3
(4)Indicates rear door(s) status
Open Status Door 4
(4)Indicates sliding side door status
Open Status Door 5
(4)Indicates sliding side door status
FMSRequests supportedIndicates whether Gateway FMS Module can respond
to requests from external FMS module
Diagnostics supportedIndicates whether Gateway FMS Module supports
requests for sending diagnosis information
FMS-standard SW - version supportedIndicates the FMS Standard version supported by the
Gateway FMS Module
(2) The signal values are derived from information shown on the instrument panel
(3) The vehicle speed signal is still available even if there is no chronotachograph
(4) If the content is not present, the signal value transmitted is ‘closed’
169

position the jack at the lifting support
nearest the wheel to be replaced, at
the points shown in fig. 157. For short
wheelbase versions with a retractable
footboard, the jack must be position at
the lifting point shown in fig. 159,
turned by 45° so that it does
not interfere with the retractable
platform;
warn all bystanders that the vehicle
is about to be lifted. They must stay
clear and not touch the vehicle until it is
back on the ground.
for versions equipped with
self-levelling pneumatic suspension,
before using the jack to raise the
vehicle, press the buttons A and B fig.
160 simultaneously for at least 5
seconds. The operating mode for
raising the vehicle is activated: the
LEDs on the buttons come on
constantly. To exit this mode, press
buttons A and B simultaneously for
another 5 seconds; both LEDs on the
buttons will go out and full system
operation will be restored. This mode
deactivates automatically when the
speed of approx. 5 km/h is exceeded.
151)
lift the vehicle.
After lifting the vehicle:
for all versions, access the rear right
wheel arch, operate the screw A fig.
161 on the spare wheel retaining
device, using the supplied wrench
assembled correctly with the dedicated
extension B fig. 161.
turn the tool anticlockwise fig. 162
to allow the spare wheel to descend;
continue turning anticlockwise until
the stop point, indicated by the
stiffening of the manoeuvre or a click
from the clutch present in the device;
152) 153)
after unwinding the whole cable of
the spare wheel lifting device, remove
the wheel from the vehicle;
undo the retaining knob D fig. 163
and free the wheel by sliding out the
support E.
159F1A0169
160F1A0170
161F1A0171
171