ESP FORD C MAX 2013 Owner's Guide

FUEL CUT-OFF SWITCH
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected by
an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shutoff.
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition to crank.
4. Turn the ignition on again to re-enable the fuel pump.
For vehicles equipped with a push button start system:
1. Press the START/STOP button to power the vehicle off.
2. Press the START/STOP button to power the vehicle on.
3. Repeat steps 1 and 2 to re-enable fuel pump.
HIGH VOLTAGE SHUT OFF
In the event of a crash:
•Take the same actions as you would take in a crash involving a
gasoline-powered vehicle — exit the vehicle safely or await the
assistance of an emergency responder if they are unable to get out on
their own, move a safe distance away from the vehicle, and notify the
authorities of the crash.
•If possible, inform emergency responders that the vehicle is electric
powered.
•Vehicle owners should not store a severely damaged vehicle in a
garage or near other vehicles.
The high voltage shut off operation shuts off power from the high voltage
battery after a collision, or if your vehicle receives a substantial physical jolt.
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UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce
a settlement have failed. This procedure is without cost to you and
is designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Manual
A French owner’s manual can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
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CHANGING THE LOW VOLTAGE BATTERY
Your vehicle is equipped with a Motorcraft® maintenance-free low
voltage battery which normally does not require additional water during
its life of service.
Note:See an authorized dealer for low voltage battery access, testing, or
replacement.
When a low voltage battery replacement is necessary, see an authorized
dealer to replace the low voltage battery with a Ford recommended
replacement low voltage battery that matches the electrical requirements
of the vehicle.
To ensure proper operation of the battery management system (BMS), do
not allow a technician to connect any electrical device ground connection
directly to the low voltage battery negative post. A connection at the low
voltage battery negative post can cause inaccurate measurements of the
battery condition and potential incorrect system operation.
Note:If a person adds electrical or electronic accessories or components
to the vehicle, the accessories or components may adversely affect the
low voltage battery performance and durability and may also affect the
performance of other electrical systems in the vehicle.
Note:Always dispose of automotive batteries in a responsible manner.
Follow your local authorized standards for disposal. Call your local
authorized recycling center to find out more about recycling automotive
batteries.
Because your vehicle’s engine is electronically-controlled by a computer,
some engine control settings are maintained by power from the low
voltage battery. Some engine computer settings, like the idle trim and
fuel trim strategy, optimize the driveability and performance of the
engine. Some other computer settings, like the clock and radio station
presets, are also maintained in memory by power from the low voltage
battery. When a technician disconnects and connects the low voltage
battery, these settings are erased. Complete the following procedure in
order to restore the settings:
1. With the vehicle at a complete stop, set the parking brake.
2. Shift the transmission to P (Park).
3. Turn off all accessories.
4. Step on the brake pedal and start the vehicle.
5. Step on the accelerator to start the engine.
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Traction AA A B C
Note:The traction grade assigned to this tire is based on straight-ahead
braking traction tests, and does not include acceleration, cornering,
hydroplaning or peak traction characteristics.
The traction grades, from highest to lowest are AA, A, B, and C.
The grades represent the tire’s ability to stop on wet pavement as
measured under controlled conditions on specified government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
Temperature A B C
WARNING:The temperature grade for this tire is established
for a tire that is properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.
The temperature grades are A (the highest), B and C, representing the tire’s
resistance to the generation of heat and its ability to dissipate heat when
tested under controlled conditions on a specified indoor laboratory test
wheel. Sustained high temperature can cause the material of the tire to
degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance which
all passenger car tires must meet under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A represent higher levels of performance
on the laboratory test wheel than the minimum required by law.
Glossary of Tire Terminology
•Tire label:A label showing the OE (Original Equipment) tire sizes,
recommended inflation pressure and the maximum weight the vehicle
can carry.
•
Tire Identification Number (TIN):A number on the sidewall of each
tire providing information about the tire brand and manufacturing plant,
tire size and date of manufacture. Also referred to as DOT code.
•Inflation pressure:A measure of the amount of air in a tire.
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Maximum Inflation Pressureis the tire manufacturer’s maximum
permissible pressure or the pressure at which the maximum load
can be carried by the tire. This pressure is normally higher than the
manufacturer’s recommended cold inflation pressure which can be found
on the Safety Compliance Certification Label (affixed to either the door
hinge pillar, door-latch post, or the door edge that meets the door-latch
post, next to the driver’s seating position), or Tire Label which is located
on the B-Pillar or the edge of the driver’s door. The cold inflation pressure
should never be set lower than the recommended pressure on the Safety
Compliance Certification Label or Tire Label.
When weather temperature changes occur, tire inflation pressures also
change. A 10°F (6°C) temperature drop can cause a corresponding
drop of 1 psi (7 kPa) in inflation pressure. Check your tire pressures
frequently and adjust them to the proper pressure which can be found
on the Safety Compliance Certification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from driving
even a mile.
If you are checking tire pressure when the tire is hot (for example,
driven more than 1 mile [1.6 kilometers]), never bleed or reduce air
pressure. The tires are hot from driving and it is normal for pressures
to increase above recommended cold pressures. A hot tire at or below
recommended cold inflation pressure could be significantly
under-inflated.
Note:If you have to drive a distance to get air for your tire(s), check
and record the tire pressure first and add the appropriate air pressure
when you get to the pump. It is normal for tires to heat up and the air
pressure inside to go up as you drive.
2. Remove the cap from the valve on one tire, then firmly press the tire
gauge onto the valve and measure the pressure.
3. Add enough air to reach the recommended air pressure.
Note:If you overfill the tire, release air by pressing on the metal stem in
the center of the valve. Then recheck the pressure with your tire gauge.
4. Replace the valve cap.
5. Visually inspect the tires to make sure there are no nails or other
objects embedded that could poke a hole in the tire and cause an air
leak.
6. Check the sidewalls to make sure there are no gouges, cuts or bulges.
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Please note that the TPMS is not a substitute for proper tire
maintenance, and it is the driver’s responsibility to maintain correct tire
pressure, even if under-inflation has not reached the level to trigger
illumination of the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS malfunction indicator
to indicate when the system is not operating properly. The TPMS
malfunction indicator is combined with the low tire pressure telltale.
When the system detects a malfunction, the telltale will flash for
approximately one minute and then remain continuously illuminated.
This sequence will continue upon subsequent vehicle start-ups as long as
the malfunction exists.
When the malfunction indicator is illuminated, the system may not be
able to detect or signal low tire pressure as intended. TPMS malfunctions
may occur for a variety of reasons, including the installation of
replacement or alternate tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check the TPMS malfunction
telltale after replacing one or more tires or wheels on your vehicle to
ensure that the replacement or alternate tires and wheels allow the
TPMS to continue to function properly.
The tire pressure monitoring system complies with part 15 of the FCC
rules and with RSS-210 of Industry Canada. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Changing Tires with a Tire Pressure Monitoring System
Note:Each road tire is equipped
with a tire pressure sensor located
inside the tire and wheel assembly
cavity. The pressure sensor
is attached to the valve stem.
The pressure sensor is covered by
the tire and is not visible unless the
tire is removed. Take care when
changing the tire to avoid damaging
the sensor.
You should always have your tires serviced by an authorized dealer.
Check the tire pressure periodically (at least monthly) using an accurate
tire gauge. SeeInflating Your Tiresin this chapter.
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When Inflating Your Tires
When putting air into your tires (such as at a gas station or in your
garage), the tire pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over 20 mph (32 km/h) for the
light to turn off after you have filled your tires to the recommended
inflation pressure.
How Temperature Affects Your Tire Pressure
The tire pressure monitoring system monitors tire pressure in each
pneumatic tire. While driving in a normal manner, a typical passenger
tire inflation pressure may increase approximately 2 to 4 psi (14 to
28 kPa) from a cold start situation. If the vehicle is stationary overnight
with the outside temperature significantly lower than the daytime
temperature, the tire pressure may decrease approximately 3 psi
(21 kPa) for a drop of 30°F (17°C) in ambient temperature. This lower
pressure value may be detected by the system as being significantly
lower than the recommended inflation pressure and activate the system
warning light for low tire pressure. If the low tire pressure warning light
is on, visually check each tire to verify that no tire is flat. If one or more
tires are flat, repair as necessary. Check air pressure in the road tires.
If any tire is under-inflated, carefully drive the vehicle to the nearest
location where air can be added to the tires. Inflate all the tires to the
recommended inflation pressure.
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FORD ESP EXTENDED SERVICE PLANS
PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS
WITH A FORD EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. only)
More than 32 Million Ford and Lincoln owners have discovered the
powerful protection Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides peace of mind protection
beyond the expiration of the New Vehicle Warranty coverage.
Ford ESP can quickly pay for itself
One service bill – the cost of parts and labor – can easily exceed the
price of your Ford Extended Service Plan. With Ford ESP, you minimize
your risk for unexpected repair bills and rising repair costs.
Coverage for up to 500+ covered components
There are four, Extended Service Plans with different levels of coverage.
Ask your dealer for details.
1. PremiumCARE – Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered.
2. ExtraCARE – Covers 113 components, and includes many high tech
items
3. BaseCARE – Covers 84 components
4. PowertrainCARE – Covers 29 critical components
Ford ESP is honored by all Ford and Lincoln Dealers in the United
States and Canada. It is the only Extended Service Plan authorized and
backed by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go
•Repairs performed by factory trained technicians, using Genuine Ford
and Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit –You take advantage of replacement
transportation if your vehicle is at the dealership for same day covered
repairs.
Extended Rental Benefits –If your vehicle is kept overnight for
covered repairs, you are eligible for rental car coverage, including
Bumper to Bumper warranty repairs, or Field Service Actions.
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel Expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford ESP also offers a Premium Maintenance Plan that covers all
scheduled maintenance, and select items that routinely wear out.
The coverage is prepaid, so you never have to worry about affording
vehicle maintenance. It covers regular checkups, routine inspections,
preventative care and replacement items that require periodic attention
for normal wear:
•Windshield Wiper Blades
•Spark Plugs (except in California)
•The clutch Disc
•Brake pads and linings
•Shock Absorbers
•Belts and Hoses
•Diesel Exhaust Fluid Replenishment
Contact your selling dealership today so they can customize a Genuine
Ford Extended Service Plan that fits your driving lifestyle and budget.
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