airbag FORD C MAX 2013 Owner's Guide

Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC
equipped vehicle may be able to contact emergency services by dialing
911 through a paired and connected Bluetooth-enabled phone. For more
information about 911 Assist, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
Setting 911 Assist On
Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display.
Set On or Set Off appears in the display as confirmation.
Off selections include: Off with reminder and Off without reminder.
Off with reminder provides a display and voice reminder at phone
connection at vehicle start. Off without reminder provides a display
reminder only without a voice reminder at phone connection.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
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2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
SYNC®403
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Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps> 911 Assist, then selectOn.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
MyFord Touch® (If Equipped)493
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
494MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

TeleNav Software End User License Agreement
Please read these terms and conditions carefully before you use the
TeleNav Software. Your use of the TeleNav Software indicates that
you accept these terms and conditions. If you do not accept these
terms and conditions, do not break the seal of the package, launch,
or otherwise use the TeleNav Software.
TeleNav may revise this Agreement and the privacy policy at any time,
with or without notice to you. You agree to visit http://www.telenav.com
from time to time to review the then current version of this Agreement
and of the privacy policy.
1.Safe and Lawful Use
You acknowledge that devoting attention to the TeleNav Software may
pose a risk of injury or death to you and others in situations that
otherwise require your undivided attention, and you therefore agree to
comply with the following when using the TeleNav Software: (a) observe
all traffic laws and otherwise drive safely; (b) use your own personal
judgment while driving. If you feel that a route suggested by the TeleNav
Software instructs you to perform an unsafe or illegal maneuver, places
you in an unsafe situation, or directs you into an area that you consider
to be unsafe, do not follow such instructions; (c) do not input
destinations, or otherwise manipulate the TeleNav Software, unless your
vehicle is stationary and parked; (d) do not use the TeleNav Software for
any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful
purposes, or in any manner inconsistent with this Agreement; (e)
arrange all GPS and wireless devices and cables necessary for use of the
TeleNav Software in a secure manner in your vehicle so that they will
not interfere with your driving and will not prevent the operation of any
safety device (such as an airbag).
You agree to indemnify and hold TeleNav harmless against all claims
resulting from any dangerous or otherwise inappropriate use of the
TeleNav Software in any moving vehicle, including as a result of your
failure to comply with the directions above.
2.Account Information
You agree: (a) when registering the TeleNav Software, to provide
TeleNav with true, accurate, current, and complete information about
yourself, and (b) to inform TeleNav promptly of any changes to such
information, and to keep it true, accurate, current and complete.
532Appendices
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USA(fus)

911 Assist™ ......................401, 492
A
ABS (see Brakes) .....................218
Accessing and using your
USB port ....................................459
Accessing call history/phone
book during active call .............390
Accessing your calendar ..........492
Accessing your media menu
features ......................................415
Accessing your phone menu
features ......................................392
Accessory delay ........................100
Active call menu options .........390
Active Park Assist .....................227
Adding (pairing) a phone ........467
Advanced menu options ...399, 421
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................399
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................56
driver airbag ..............................46
passenger airbag .......................46
side airbag ...........................46, 51
Air cleaner filter .......296–297, 354
Air filter .....................283, 297, 354
Ambient mood/lighting .......97, 499
AM/FM .......................................446Antifreeze (see Engine
coolant) .....................................286
Anti-lock brake system
(see Brakes) ..............................218
Anti-theft system ........................83
arming the system ..............83, 85
disarming a triggered system ..85
AppLink™ .................................409
Armrests ....................................164
Audio system
Single CD ................138, 143–144
Audio system
(see Radio) ................138, 143–144
Automatic transmission
driving an automatic
overdrive .................................213
fluid, adding ............................291
fluid, checking ........................291
fluid, refill capacities ..............351
Auxiliary Input Jack .................455
Auxiliary input jack (Line in) ..145
Auxiliary powerpoint ................171
A/V inputs ..........................147, 463
B
Battery .......................................293
jumping a disabled battery ....259
maintenance-free ....................293
replacement, specifications ...354
servicing ..................................293
traction battery pack
assembly ..................................205
Booster seats ...............................23
Brakelamp
high-mount brakelamp ...........308
544Index
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Relays ................................271–272
Remote entry system
illuminated entry ......................77
locking/unlocking doors ...........73
opening the trunk .....................74
replacing the batteries .............60
Roadside assistance ..................256
Roll stability control .................223
Route preferences ....................517
S
Safety Belt Maintenance ............42
Safety belts (see Safety
restraints) ..............................35, 38
Safety defects, reporting ..........270
Safety information ............382, 433
Safety restraints ..............35–36, 38
Belt-Minder® ............................39
extension assembly ..................38
for adults .............................35–36
for children .........................20, 25
Occupant Classification
Sensor ........................................48
safety belt maintenance ...........42
seat belt maintenance ..............42
warning light and chime ..........39
Safety restraints - LATCH
anchors ........................................28
Safety seats for children ......20, 25
Safety Compliance
Certification Label ....................356
Satellite Radio ...........................452
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............368
SD card ......................147, 459, 511Seat belts (see Safety
restraints) ....................................35
Seats ..........................................164
child safety seats ................20, 25
front seats .......................161, 163
heated ......................................165
second row seats ....................164
SecuriLock passive anti-theft
system ..........................................83
Selecting your media source
(USB, Line in, BT audio) .........415
Sending new text messages .....470
Setting a destination ................511
Setting a destination
by voice .....................................512
Settings ......................................497
Setting the clock ...............138, 497
Side air curtain ...........................53
Side-curtain airbags system .......53
SIRIUS® satellite radio ............452
SIRIUS satellite radio voice
commands .................................454
SIRIUS Travel Link ...................489
SIRIUS Travel Link voice
commands .................................490
SOS Post Crash Alert .................45
Spark plugs,
specifications .............350–351, 354
Specification chart,
lubricants ...................................351
Stability system .........................223
Starting your vehicle ................176
jump starting ..........................259
push button start system .......175
Index549
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Steering wheel ............................86
controls ......................................87
tilting .........................................86
Sunshade ...................................104
Supplemental Restraint System
(SRS) (see airbags) ....................46
Supported media file types ......462
Supported player, media
formats and metadata
information ................................462
SYNC® AppLink™ ...................409
SYNC® customer
support ..............................382, 432
SYNC® Services ................406, 485
System settings .........................500
T
Temperature control
(see Climate control) .......151, 508
Temporary mobility kit .............340
Text messaging .................393, 469
Text messaging (sending,
downloading, deleting) .....394, 396
Tilt steering wheel ......................86
Tires ...................................321–322
alignment ................................335
care ..........................................321
checking the pressure ............331
inflating ...................................329
label .........................................328
replacing ..................................333
rotating ....................................335
safety practices .......................334
sidewall information ...............324
snow tires and chains ............336
Temporary mobility kit ..........340
terminology .............................322tire grades ...............................322
treadwear ........................321, 331
Touchscreen features
(climate) ....................................508
Towing ...............................248–249
recreational towing .................249
trailer towing ..........................248
wrecker ....................................248
Traction control ........................221
Traffic, Directions and
Information ................................406
Traffic preferences ...................517
Transmission
brake-shift interlock (BSI) ....215
fluid, checking and adding
(automatic) .............................291
fluid, refill capacities ..............351
lubricant specifications ..........351
Turn signal ..................................95
U
USB port ....................146–147, 459
Using privacy mode ..................390
V
Vehicle health report ........404, 495
Vehicle Identification
Number (VIN) ...........................355
Vehicle loading ..........................241
Ventilating your vehicle ...........179
Voice commands in media
mode ..........................................412
Voice commands in phone
mode ..........................................388
Voice recognition ......................438
550Index
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)