service FORD C MAX HYBRID 2014 2.G Owner's Manual

5. Key off and complete refueling within
20 minutes. If more than 20 minutes is
required, close fuel door and repeat the
procedure.
This will enable you to refuel without any
issue.
Note: A fuel spill concern may occur if
overfilling the fuel tank. Do not overfill the
tank to the point that the fuel is able to
bypass the fuel filler nozzle. The overfilled
fuel may run down the drain located below
and in front of the fuel filler door.
If you did not close the fuel fill inlet
properly, a Check Fuel Fill Inlet message
may appear in the information display. At
the next opportunity, do the following:
1. Safely pull off the road.
2. Put the vehicle in park (P) and turn the
ignition off.
3. Open the fuel filler door and remove any visible debris from the fuel fill
opening.
4. Insert either the fuel fill nozzle or the fuel fill funnel provided with the vehicle
several times to allow the inlet to close
properly. This will dislodge any debris
preventing the inlet from sealing.
If this action corrects the problem, the
message may not reset immediately. It
may take several driving cycles for the
message to turn off. A driving cycle
consists of an engine start-up (after four
or more hours with the engine off) followed
by city and highway driving. Continuing to
drive with the message on may cause the
service engine soon lamp to turn on as
well. FUEL CONSUMPTION
Note:
The amount of usable fuel in the
empty reserve varies and should not be
relied upon to increase driving range. When
refueling your vehicle after the fuel gauge
indicates empty, you might not be able to
refuel the full amount of the advertised
capacity of the fuel tank due to the empty
reserve still present in the tank.
Empty reserve is the amount of fuel
remaining in the tank after the fuel gauge
indicates empty. Do not rely on this fuel for
driving. The usable capacity of the fuel
tank is the amount of fuel that can be put
into the tank after the gauge indicates
empty. The advertised capacity is the total
fuel tank size – it is the combined usable
capacity plus the empty reserve.
Filling the Tank
For consistent results when filling the fuel
tank:
• Turn the ignition off before fueling; an
inaccurate reading results if the engine
is left running.
• Use the same fill rate
(low-medium-high) each time the tank
is filled.
• Allow no more than two automatic
click-offs when filling.
Results are most accurate when the filling
method is consistent.
Calculating Fuel Economy
Do not measure fuel economy during the
first 1000 miles (1600 kilometers) of
driving (this is your engine ’s break-in
period); a more accurate measurement is
obtained after 2000 miles - 3000 miles
(3200 kilometers - 4800 kilometers). Also,
fuel expense, frequency of fill ups or fuel
gauge readings are not accurate ways to
measure fuel economy.
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C-MAX (CCG) Fuel and Refueling

1.
Fill the fuel tank completely and record
the initial odometer reading.
2. Each time you fill the tank, record the amount of fuel added.
3. After at least three to five tank fill ups, fill the fuel tank and record the current
odometer reading.
4. Subtract your initial odometer reading from the current odometer reading.
5. Calculate fuel economy by dividing miles traveled by gallons used (For
Metric: Multiply liters used by 100, then
divide by kilometers traveled).
Keep a record for at least one month and
record the type of driving (city or highway).
This provides an accurate estimate of the
vehicle ’s fuel economy under current
driving conditions. Additionally, keeping
records during summer and winter show
how temperature impacts fuel economy.
In general, lower temperatures mean lower
fuel economy.
EMISSION CONTROL SYSTEM WARNINGS
Do not park, idle, or drive your vehicle
in dry grass or other dry ground cover.
The emission system heats up the
engine compartment and exhaust system,
which can start a fire. Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your dealer inspect your
vehicle immediately. Do not drive if you
smell exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable your
vehicle to comply with applicable exhaust
emission standards. To make sure that the
catalytic converter and other emission
control components continue to work
properly:
To make sure that the catalytic converter
and other emission control components
continue to work properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel.
• Do not turn off the ignition while your
vehicle is moving, especially at high
speeds.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system
If other than Ford, Motorcraft or
Ford-authorized parts are used for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
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C-MAX (CCG) Fuel and Refueling

Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle is equipped with a computer
that monitors the engine ’s emission control
system. This system is commonly known
as the on-board diagnostics system
(OBD-II). The OBD-II system protects the
environment by ensuring that your vehicle
continues to meet government emission
standards. The OBD-II system also assists
your authorized dealer in properly servicing
your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are:
1. The vehicle has run out of fuel —the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have been properly closed. See Refueling (page
138).
4. Driving through deep water —the
electrical system may be wet. These temporary malfunctions can be
corrected by filling the fuel tank with good
quality fuel, properly closing the fuel fill
inlet or letting the electrical system dry out.
After three driving cycles without these or
any other temporary malfunctions present,
the service engine soon indicator should
stay off the next time the engine is started.
A driving cycle consists of a cold engine
startup followed by mixed city/highway
driving. No additional vehicle service is
required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness, and
lead to more costly repairs.
Readiness for
Inspection/Maintenance (I/M)
Testing
Some state/provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration.
If the service engine soon
indicator is on or the bulb does
not work, the vehicle may need
to be serviced. See On-Board Diagnostics.
Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is considered not ready
for I/M testing.
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C-MAX (CCG) Fuel and Refueling

If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that the vehicle is ready for
I/M testing.
The OBD-II system is designed to check
the emission control system during normal
driving. A complete check may take several
days. If the vehicle is not ready for I/M
testing, the following driving cycle
consisting of mixed city and highway
driving may be performed:
15 minutes of steady driving on an
expressway/highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
Allow the vehicle to sit for at least eight
hours with the ignition Off. Then, start the
vehicle and complete the above driving
cycle. The vehicle must warm up to its
normal operating temperature. Once
started, do not turn off the vehicle until the
above driving cycle is complete. If the
vehicle is still not ready for I/M testing, the
above driving cycle will have to be
repeated.
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C-MAX (CCG) Fuel and Refueling

GENERAL INFORMATION
WARNING
Have the battery pack serviced only
by an authorized electric vehicle
technician. Improper handling can
result in personal injury or death. Note:
The high-voltage battery does not
require regular service maintenance. Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
orange striped tape or both. Do not come
in contact with these components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system.
The pack is located in the rear cargo area.
The high-voltage battery system uses an
air cooled system to regulate the
high-voltage battery temperature and help
maximize high-voltage battery life.Note:
The high-voltage battery is equipped
with air vents in the package tray that help
to regulate its temperature. It is important
to keep these openings free of obstructions.
Do not block the flow of cabin air to this
area.
HIGH-VOLTAGE SERVICE
DISCONNECT
The high-voltage service disconnect turns
off power from the high-voltage battery. Note:
There is a disconnect circuit in your
vehicle. Disconnecting the circuit will
automatically disable the high-voltage
battery.
To disable the battery and stop all
high-voltage electric activity in the vehicle
you can access high-voltage disconnect
circuit. To do this, you must unplug the
circuit from the circuit port connected to
the battery.
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C-MAX (CCG) High Voltage BatteryE163462

Note:
The service disconnect has an outer
lever to aid in the proper seating of the
service disconnect lever. Remove this to
disconnect the high-voltage service
disconnect.
The high-voltage service disconnect is
located behind the rear fold down seats.
Service disconnect location for non-Energi
vehicles. Service disconnect location for Energi
vehicles.
Disabling the High-Voltage Battery
1. Fold down the rear seats and remove
the cover panel.
2. Locate the access door and remove the plastic cover. 3. If equipped, pull the end of the outer
lever toward the front of the vehicle
and remove the outer lever from the
service disconnect. 4. Slide the handle on the service
disconnect outboard to the right. For
Energi vehicles, slide the handle
outboard and to the left. 147
C-MAX (CCG) High Voltage BatteryE163537 E163538 E171514 E147234 E146133

5.
Pull the handle toward you and remove
the service disconnect from the vehicle
to disable the high-voltage battery.
Reactivating the High-Voltage Battery
Note: If you have manually disconnected
your high-voltage shut off circuit, you will
need to reconnect the circuit before you can
reactivate it. The system will detect if the
electrical system is safe and turn on
automatically.
CHARGING THE HIGH
VOLTAGE BATTERY (IF EQUIPPED)
CHARGING THE HIGH-VOLTAGE
BATTERY (ENERGI VEHICLES) WARNINGS
Do not use the 120-volt convenience
cord with an extension cord or
adapter.
In Canada, do not use the 120-volt
convenience cord in commercial
garages.
This equipment has arcing or
sparking parts, do not expose to
flammable vapors. Position this
equipment at least 18 inches (80
millimeters) above the floor. Charging Equipment
Your vehicle is equipped with a standard
120-volt convenience cord located in the
floor compartment behind the driver seat.
Note:
The 120-volt convenience cord allows
you to charge the high-voltage battery using
a standard 120-volt household outlet. Using
the standard 120-volt convenience cord
takes approximately 7 hours to completely
charge from an empty battery. Ford recommends upgrading to the
optional 240-volt charging station for
faster more efficient charging. Using a
240-volt charging station will take
approximately 2 ½ hours to fully charge an
empty battery.
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C-MAX (CCG) High Voltage BatteryE78097 E145429

PRINCIPLE OF OPERATION
The traction control system helps avoid
drive wheel spin and loss of traction.
If your vehicle begins to slide, the system
applies the brakes to individual wheels
and, when needed, reduces engine power
at the same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces engine power in order
to increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck in
snow or mud, turning the traction control
off may be beneficial as this allows the
wheels to spin with full engine power.
Depending on the type of system you have
on your vehicle, you can either turn the
system off using the information display
or by pressing the button.
Switching the System Off Using
the Information Display Controls
(If Equipped)
Your vehicle comes with this feature
already enabled. If required, you can switch
this feature off using the information
display controls. See Principle of
Operation (page 159).
Switching the System Off Using a
Switch
(If Equipped)
The button is located in the instrument
panel.
Press the button. You will see a message
in conjunction with an illuminated icon in
the display. Press the button again to
return the system to normal mode.
When you switch the traction control
system off, stability control remains fully
active. System Indicator Lights and
Messages WARNING
If a failure has been detected within
the AdvanceTrac system, the
stability control light will illuminate
steadily. Verify that the AdvanceTrac
system was not manually disabled through
the information display. If the stability
control light still illuminates steadily, have
the system serviced by an authorized
dealer immediately. Operating your vehicle
with AdvanceTrac disabled could lead to
an increased risk of loss of vehicle control,
vehicle rollover, personal injury and death. The stability control light
temporarily illuminates on
engine start-up and flashes
when a driving condition activates the
stability system. The stability control off light
temporarily illuminates on
engine start-up and stays on
when you turn the traction control system
off.
When you turn the traction control system
off or on, a message appears in the
information display showing system status.
159
C-MAX (CCG) Traction ControlE138639

If a problem occurs with the system, a
warning message is displayed, followed
by a chime. Occasional system messages
may occur in normal operation. For
recurring or frequent system faults, contact
an authorized dealer to have your vehicle
serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off
Any door (except the driver ’s) may not be completely closed The system does not offer a particular space
Something may be contacting the front bumper or side sensors
There is not enough room on both sides of the vehicle in order to park
There is not enough space for the parking maneuver on the opposite side of the parking
space
The vehicle is farther than 6.5 ft (2 m) from the parking space
The vehicle is closer than 16 in. (40 cm) from neighboring parked vehicles
The transmission is in R (Reverse); the vehicle must be moving forward to detect a
parking space The system does not position the vehicle where I want in the space
The vehicle is rolling in the opposite direction of the transmission (i.e. rolling forward
when R [Reverse] is selected)
The transmission is in R (Reverse); the vehicle must be moving forward to detect a
parking space
An irregular curb along the parking space prevents the system from aligning the vehicle
properly
Vehicles or objects bordering the space may not be positioned correctly
The vehicle was pulled too far past the parking space. The system performs best when
you drive the same distance past the parking space
The tires may not be installed or maintained correctly (i.e. not inflated correctly, improper
size, or of different sizes)
A repair or alteration has changed detection capabilities
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C-MAX (CCG) Parking Aids

STEERING
Electric Power Steering
WARNINGS
The electric power steering system
has diagnostic checks that
continuously monitor the system to
ensure proper operation. When a system
error is detected a steering message will
appear in the information display. The electric power steering system
has diagnostic checks that
continuously monitor the system to
ensure proper operation of the electronic
system. When an electronic error is
detected, a message will be displayed in
the information display. If this happens,
stop the vehicle in a safe place, and turn
off the engine. After at least 10 seconds,
reset the system by restarting the engine,
and watch the information display for a
steering message. If a steering message
returns, or returns while driving, take the
vehicle to your dealer to have it checked. Obtain immediate service if a system
error is detected. You may not notice
any difference in the feel of your
steering, but a serious condition may exist.
Failure to do so may result in loss of
steering control. Your vehicle is equipped with an electric
power-assisted steering system. There is
no fluid reservoir to check or fill.
If your vehicle loses electrical power while
you are driving (or if the ignition is turned
off), you can steer the vehicle manually,
but it takes more effort. Extreme
continuous steering may increase the effort
it takes for you to steer. This occurs to
prevent internal overheating and
permanent damage to your steering system. If this should occur, you will neither
lose the ability to steer the vehicle
manually nor will it cause permanent
damage. Typical steering and driving
maneuvers will allow the system to cool
and steering assist will return to normal.
Steering Tips
If the steering wanders or pulls, check for:
•
an improperly inflated tire
• uneven tire wear
• loose or worn suspension components
• loose or worn steering components
• improper vehicle alignment
A high crown in the road or high crosswinds
may also make the steering seem to
wander or pull.
Adaptive Learning
The EPS system adaptive learning helps
correct for road irregularities and improves
overall handling and steering feel. It
communicates with the vehicle's brake
system to help operate advanced stability
control and accident avoidance systems.
Additionally, whenever the battery is
disconnected or a new battery installed,
the vehicle must be driven a short distance
before the strategy is relearned and all
systems are reactivated.
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C-MAX (CCG) Driving Aids