phone FORD C MAX HYBRID 2014 2.G Service Manual

You can:
When you select:
Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. 1. Press
AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press
OK.
3. Scroll to Advanced. Press
OK. You can:
When you select:
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press
OK to select and scroll to select between on or
off.
2. Press
OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English, Français or Español. The displays
and prompts are in the selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press
OK when the desired selection appears in the
display.
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press
OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press
OK to confirm.
315
C-MAX (CCG) SYNC™

You can:
When you select:
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Master Reset
Download new software applications (if available) and
then load the desired applications through your USB port.
See the web site for more information.
Application
Exit the current menu.
Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· This may be a possible
phone malfunction.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the SYNCmyphone
feature available on the
website.
316
C-MAX (CCG) SYNC™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
· If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· This may be a possible
phone malfunction.
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· This may be a possible
phone malfunction.
317
C-MAX (CCG) SYNC™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device.
· This is a phone-dependent
feature.
· The device is not
connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection, which does
not allow it to play. Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
318
C-MAX (CCG) SYNC™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
· Update your cellular
number in your account on
the website.
· This could be due to your
phone's compatibility.
· Bad signal strength.
I am unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
· You did not activate your
phone on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it.
· You did not activate this
phone for this service.
· Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
319
C-MAX (CCG) SYNC™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
· You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
· Review the media voice
commands at the beginning
of the media section.
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
· Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
· The system may not be
reading the name the same
way you are saying it.
· Make sure you are saying
the complete title, such as
"California remix featuring
Jennifer Nettles".
· If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
· Do not use special charac-
ters in the title. The system
does not recognize them.
· Review the Phone voice
commands at the beginning
of the phone section.
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
· Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson".
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
320
C-MAX (CCG) SYNC™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
· Your phonebook contacts
may be in CAPS.
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
321
C-MAX (CCG) SYNC™

GENERAL INFORMATION WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Phone
A
Navigation (or Information if your vehicle is not equipped with Navigation)
B
Climate
C
Settings
D
EV Information
E
Home
F
Information
G
Entertainment
H
322
C-MAX (CCG) MyFord Touch
™ (If Equipped)AB
HCDGEF
E161890

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:
Some features are not available while
your vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel Route
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air •
Auto
• Dual
• Passenger Settings
• A/C
• Defrost SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help EV Information
Press to access features
specific to your hybrid or plug-in
hybrid electric vehicle.
HOME
Press to access your home
screen. Depending on your
vehicle ’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability. INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
323
C-MAX (CCG) MyFord Touch
™ (If Equipped)E142607 E161716 E142613 E142608

Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples. Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
325
C-MAX (CCG) MyFord Touch
™ (If Equipped)