towing FORD C MAX HYBRID 2014 2.G Owners Manual

High Voltage Battery
General Information....................................146
Charging the High Voltage Battery........148
High Voltage Battery Cut-Off Switch............................................................151
Transmission
Automatic Transmission............................153
Brakes
General Information
....................................156
Hints on Driving With Anti-Lock Brakes............................................................157
Parking Brake
..................................................157
Hill Start Assist
..............................................157
Traction Control
Principle of Operation.................................159
Using Traction Control................................159
Stability Control
Principle of Operation................................160
Using Stability Control
................................161
Parking Aids
Parking Aid
......................................................162
Active Park Assist.........................................164
Rear View Camera.......................................168
Cruise Control
Principle of Operation..................................171
Using Cruise Control
.....................................171
Driving Aids
Steering
.............................................................173
Load Carrying
Rear Under Floor Storage..........................174
Luggage Covers.............................................174
Load Limit
........................................................175 Towing
Towing a Trailer.............................................182
Transporting the Vehicle............................182
Towing the Vehicle on Four Wheels......182
Driving Hints
Breaking-In.....................................................184
Economical Driving......................................184
Driving Through Water
................................185
Floor Mats
.......................................................186
Roadside Emergencies
Roadside Assistance...................................187
Hazard Warning Flashers
..........................188
Fuel Shutoff
...................................................188
Jump-Starting the Vehicle........................188
Collision, Damage or Fire Event...............191
Post-Crash Alert System...........................193
Customer Assistance
Getting the Services You Need...............194
In California (U.S. Only).............................195
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................196
Utilizing the Mediation/Arbitration Program (Canada Only)
........................196
Getting Assistance Outside the U.S. and Canada.........................................................197
Ordering Additional Owner's Literature.....................................................198
Reporting Safety Defects (U.S. Only).............................................................198
Reporting Safety Defects (Canada Only)
.............................................................199
Fuses
Fuse Specification Chart..........................200
Changing a Fuse...........................................207
Maintenance
General Information
...................................209
3
C-MAX (CCG) Table of Contents

Answer
Question
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are character-
istics of the Atkinson engine cycle and the transmission technology that help
maximize your hybrid's fuel economy.
Why does my engine rev up so high some-
times when I accelerate?
The fan noise comes from a fan located
next to the high voltage battery pack. This fan turns on when the battery requires
cooling air. The fan speed, and associated noise level, will change according to theamount of cooling required to maintain
good performance. Maintaining the battery temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Change the engine oil every 10000 miles
(16000 kilometers) or once per year under normal operating conditions.
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
There are no provisions for charging the
high voltage battery from a power supply
external to the vehicle. (For C-MAX Energi
vehicles, the vehicle can be plugged into a
110-volt outlet with charge cord provided.)
Can you charge the battery with a plug into
an A/C outlet?
Yes. Your hybrid vehicle can be flat towed
without modification. See Towing (page
182).
Can I tow the hybrid behind my motor home
with all four wheels down?
134
C-MAX (CCG) Unique Driving Characteristics

Note:
If the image comes on while the
transmission is not in R (Reverse), have the
system inspected by your authorized dealer.
Note: When towing, the camera only sees
what is being towed behind your vehicle.
This might not provide adequate coverage
as it usually provides in normal operation
and some objects might not be seen. In
some vehicles, the guidelines may disappear
once the trailer tow connector is engaged.
Note: The camera may not operate
correctly under the following conditions:
• Nighttime or dark areas if one or both
reverse lamps are not operating.
• The camera's view is obstructed by
mud, water or debris. Clean the lens
with a soft, lint-free cloth and
non-abrasive cleaner.
• The rear of the vehicle is hit or
damaged, causing the camera to
become misaligned.
To access any of the rear view camera
system settings, make the following
selections in the touch screen when the
transmission is not in R (Reverse):
• Menu > Vehicle > Rear View Camera
After changing a system setting, the touch
screen shows a preview of the selected
features.
Guidelines and the Centerline
Note: Active guidelines and fixed guidelines
are only available when the transmission is
in R (Reverse).
Note: The centerline is only available if
Active or Fixed guidelines are on. Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines are only shown with fixed
guidelines. To use active guidelines, turn
the steering wheel to point the guidelines
toward an intended path. If the steering
wheel position is changed while reversing,
the vehicle might deviate from the original
intended path.
The fixed and active guidelines fade in and
out depending on the steering wheel
position. The active guidelines are not
shown when the steering wheel position
is straight.
169
C-MAX (CCG) Parking AidsABCD
F
E
E142436

4.
The resulting figure equals the
available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will
be five 150 lb. passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lb.
(1400-750 (5 x 150) = 650 lb.)
5. Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer
will be transferred to your
vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
The following gives you a few
examples on how to calculate the
available amount of cargo and
luggage load capacity:
*Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You decide
to go golfing. Is there enough load
capacity to carry you, four of your
friends and all the golf bags? You
and four friends average 220
pounds (99 kilograms) each and
the golf bags weigh approximately
30 pounds (13.5 kilograms) each.
The calculation would be: 1400 -
(5 x 220) - (5 x 30) = 1400 - 1100 - 150 = 150 pounds. Yes, you have
enough load capacity in your
vehicle to transport four friends
and your golf bags. In metric units,
the calculation would be: 635
kilograms - (5 x 99 kilograms) -
(5 x 13.5 kilograms) = 635 - 495 -
67.5 = 72.5 kilograms.
*Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You and
one of your friends decide to pick
up cement from the local home
improvement store to finish that
patio you have been planning for
the past two years. Measuring the
inside of the vehicle with the rear
seat folded down, you have room
for twelve 100-pound
(45-kilogram) bags of cement. Do
you have enough load capacity to
transport the cement to your
home? If you and your friend each
weigh 220 pounds (99 kilograms),
the calculation would be: 1400 -
(2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do
not have enough cargo capacity
to carry that much weight. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) =
635 - 198 - 540 = -103 kilograms.
You will need to reduce the load
weight by at least 240 pounds
(104 kilograms). If you remove
three 100-pound (45-kilogram)
cement bags, then the load
calculation would be:1400 - (2 x
220) - (9 x 100) = 1400 - 440 -
900 = 60 pounds. Now you have
180
C-MAX (CCG) Load Carrying

TOWING A TRAILER
WARNING
Never tow a trailer with your
vehicle. This powertrain is not
designed to tow. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
The front wheels (drive wheels) must be
on a tow dolly when towing your vehicle
from the rear using wheel lift equipment.
This prevents damage to the transmission.
We recommend placing the rear wheels
on a tow dolly when towing your vehicle
from the front using wheel lift equipment.
This prevents damage to the rear fascia.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
In the event your vehicle becomes disabled
(without access to wheel dollies,
car-hauling trailer, or flatbed transport
vehicle), it can be flat-towed (all wheels
on the ground, regardless of the
powertrain/transmission configuration)
under the following conditions:
•
The vehicle is facing forward so that it
is towed in a forward direction.
• The transmission is placed in position
N. If the transmission gearshift lever
cannot be moved to position N, it may
need to be overridden. See Automatic
Transmission
(page 153).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 miles (80
kilometers).
182
C-MAX (CCG) TowingE143886

Recreational Towing
Note:
Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Climate Control (page 105).
Follow these guidelines if you have a need
for recreational (RV) towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. We
designed these guidelines to prevent
damage to your transmission.
You can tow your vehicle with all four
wheels on the ground or with the front
wheels off the ground by using a tow dolly.
If you are using a tow dolly follow the
instructions specified by the equipment
provider.
If you tow your vehicle with all four wheels
on the ground:
• Tow only in the forward direction.
• Release the parking brake.
• Place the transmission in position
N.
• Place the ignition in the off position.
See
Starting and Stopping the
Engine (page 124).
• Do not exceed 70 mph (113 km/h).
• Place the transmission in position
P,
start the vehicle and allow it to run for
one minute at the beginning of each
day (you may need to press the
accelerator pedal in order to start the
vehicle). After allowing the vehicle to
run, place the transmission back into
position
N and the ignition in the
accessory position.
183
C-MAX (CCG) Towing

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours, seven days a week.
• for the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare, if
provided with the vehicle (except
vehicles that have been supplied with
a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement
cost is the customer's responsibility).
• fuel delivery — Independent Service
Contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2.0 gallons (7.5 liters) of gasoline or
5.0 gallons (18.9 liters) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month period.
• winch out — available within 100 feet
(30.5 meters) of a paved or county
maintained road, no recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized dealer
within 35 miles (56.3 kilometers) of the
disablement location or to the nearest
authorized dealer. If a member
requests to be towed to an authorized
dealer more than 35 miles (56.3
kilometers) from the disablement
location, the member shall be
responsible for any mileage costs in
excess of 35 miles (56.3 kilometers). Trailers shall be covered up to $200 if the
disabled eligible vehicle requires service at
the nearest authorized dealer. If the trailer
is disabled, but the towing vehicle is
operational, the trailer does not qualify for
any roadside services.
Vehicles Sold In The U.S. : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is
found in the owner's information portfolio
in the glove compartment.
U.S. Ford vehicle customers who require
Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest dealership within 35 miles
(56.3 kilometers). To obtain
reimbursement information, U.S. Ford
vehicle customers call 1-800-241-3673.
Customers will be asked to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
187
C-MAX (CCG) Roadside Emergencies

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford and Lincoln dealers in
the U.S. and Canada. It is the only extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
414
C-MAX (CCG) Ford Extended Service Plan (ESP)

SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement
• Coverage for certain maintenance and
wear items
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires
• Roadside Assistance benefits
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental.
When you purchase Ford Extended Service
Plan, you receive added peace-of-mind
protection throughout Canada and the
United States, provided by a network of
participating authorized Ford Motor
Company dealers. The Lincoln
Maintenance Protection Plan is honored
at authorized Lincoln dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford
of Canada dealer or www.ford.ca to find
the Ford Extended Service Plan that is right
for you.
416
C-MAX (CCG) Ford Extended Service Plan (ESP)

NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor® (C-
MAX Energi Plug-in Hybrid Only)
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time.
This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying ENGINE
OIL CHANGE DUE or OIL CHANGE
REQUIRED in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use. When to expect the OIL CHANGE REQUIRED message
Vehicle use and example
Miles (kilometers)
Normal
7500-10000
(12000-16000) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499
(8000-11999) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999
(4000-7999) Maximum load or towing
Extreme hot or cold operation
421
C-MAX (CCG) Scheduled Maintenance