power steering FORD C MAX HYBRID 2016 2.G Owners Manual

Introduction
About This Manual...........................................7
Symbols Glossary
.............................................7
Data Recording
..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit
..........................................................11
Replacement Parts Recommendation
........................................11
Special Notices................................................12
Mobile Communications Equipment.....................................................12
Export Unique Options..................................13
Environment
Protecting the Environment........................14
Child Safety
General Information
.......................................15
Installing Child Restraints
............................16
Booster Seats
..................................................22
Child Restraint Positioning.........................24
Child Safety Locks
..........................................25
Seatbelts
Principle of Operation...................................27
Fastening the Seatbelts..............................28
Seatbelt Height Adjustment.....................30
Seatbelt Warning Lamp and Indicator Chime..............................................................31
Seatbelt Reminder
..........................................31
Child Restraint and Seatbelt Maintenance
................................................33
Personal Safety System ™
Personal Safety System ™
..........................34
Supplementary Restraints System
Principle of Operation..................................35 Driver and Passenger Airbags...................36
Front Passenger Sensing System.............37
Side Airbags
.....................................................39
Driver Knee Airbag.........................................40
Safety Canopy ™
............................................40
Crash Sensors and Airbag Indicator........42
Airbag Disposal
...............................................43
Keys and Remote Controls
General Information on Radio Frequencies..................................................44
Remote Control..............................................44
Replacing a Lost Key or Remote Control...........................................................50
MyKey ™
Principle of Operation
...................................51
Creating a MyKey............................................52
Clearing All MyKeys.......................................52
Checking MyKey System Status...............54
Using MyKey With Remote Start Systems.........................................................54
MyKey Troubleshooting
...............................54
Locks
Locking and Unlocking
.................................56
Manual Liftgate..............................................60
Power Liftgate..................................................61
Security
Passive Anti-Theft System
........................65
Anti-Theft Alarm............................................66
Steering Wheel
Adjusting the Steering Wheel....................67
Audio Control
...................................................67
Voice Control
...................................................68
Cruise Control.................................................68
Information Display Control
......................69
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Ordering Additional Owner's
Literature....................................................206
Reporting Safety Defects (U.S. Only).............................................................207
Reporting Safety Defects (Canada Only).............................................................207
Fuses
Fuse Specification Chart..........................209
Changing a Fuse............................................217
Maintenance
General Information
....................................218
Opening and Closing the Hood...............218
Under Hood Overview - Hybrid Electric Vehicle (HEV)
............................................219
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)..........................221
Engine Oil Dipstick
.......................................222
Engine Oil Check
..........................................222
Engine Coolant Check
................................223
Automatic Transmission Fluid Check
............................................................227
Brake Fluid Check.........................................227
Power Steering Fluid Check
.....................227
Washer Fluid Check
.....................................227
Fuel Filter.........................................................227
Changing the 12V Battery.........................228
Checking the Wiper Blades
......................229
Changing the Wiper Blades
.....................229
Adjusting the Headlamps..........................231
Removing a Headlamp..............................232
Changing a Bulb...........................................232
Bulb Specification Chart...........................237
Changing the Engine Air Filter................238
Vehicle Care
General Information
....................................241
Cleaning Products
........................................241
Cleaning the Exterior...................................241
Waxing.............................................................242 Cleaning the Engine....................................243
Cleaning the Windows and Wiper
Blades..........................................................243
Cleaning the Interior...................................244
Cleaning the Instrument Panel and Instrument Cluster Lens.......................244
Cleaning Leather Seats
.............................245
Repairing Minor Paint Damage..............245
Cleaning the Alloy Wheels.......................245
Vehicle Storage............................................246
Wheels and Tires
Tire Sealant and Inflator Kit....................249
Tire Care
..........................................................255
Using Snow Chains.....................................270
Tire Pressure Monitoring System...........270
Technical Specifications
...........................274
Capacities and Specific- ations
Engine Specifications.................................276
Motorcraft Parts
............................................277
Vehicle Identification Number
................278
Vehicle Certification Label.......................279
Transmission Code Designation............279
Capacities and Specifications...............280
Audio System
General Information
...................................283
Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................284
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................286
Audio Unit - Vehicles With: Sony AM/FM/ CD.................................................................288
Digital Radio
...................................................291
Satellite Radio
..............................................294
USB Port.........................................................296
Media Hub
......................................................296
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C-MAX (CCG) Canada/United States of America, enUSA, First Printing Table of Contents

Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company,
Ford of Canada, and service and repair facilities may access or share among them
vehicle diagnostic information received
through a direct connection to your vehicle
when diagnosing or servicing your vehicle.
Additionally, when your vehicle is in for
service or repair, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among them
data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose
to use the SYNC Vehicle Health Report,
you consent that certain diagnostic
information may also be accessed
electronically by Ford Motor Company and
Ford authorized service facilities, and that
the diagnostic information may be used
for any purpose. See SYNC™ (page 297).
Event Data Recording
This vehicle is equipped with an event
data recorder. The main purpose of an
event data recorder is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road obstacle;
this data will assist in understanding
how a vehicle
’s systems performed.
The event data recorder is designed to
record data related to vehicle dynamics
and safety systems for a short period
of time, typically 30 seconds or less.
The event data recorder in this vehicle
is designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
• How fast the vehicle was traveling;
and
• Where the driver was positioning
the steering wheel.
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Display/Trip
(avg miles(or km)/full
charge + instant
miles(or km)/full
charge gauge + battery
gauge + fuel gauge) Help
Fuel Economy
(Energi only)
Shown in Hybrid Mode
(avg fuel economy +
instant fuel economy
gauge + battery gauge
+ fuel gauge)
—
—
Help
Trip 1: Trip Data +
Battery Gauge + Fuel
Gauge
Trip 2: Trip Data +
Battery Gauge + Fuel
Gauge
Engage
Engage provides separate gauges for
engine power and high voltage battery
power in kilowatts (kW). The engine power
gauge fill is white and the high voltage
battery power gauge fill is blue. You can
also see an instantaneous fuel economy
gauge. When your vehicle is operating on
battery power only, you will see EV
displayed and the gauges will appear in
blue.
Empower
Empower provides a power demand gauge
in kilowatts (kW) which includes an engine
on or off threshold. •
When your vehicle is operating with
battery power only (below the
threshold), you will see EV displayed
and the gauge fill is blue.
• When your vehicle is operating with
both the engine and the high voltage
battery providing power the gauge fill
is white.
• When power demand surpasses the
amber indicator, this level of demand
and associated fuel economy displays
in amber.
• When the engine is on, reducing power
demand to less than the threshold will
allow the engine to turn off.
You can also see an instantaneous fuel
economy gauge.
Note: You can reset your average fuel
economy by pressing and holding the OK
button on the left hand steering wheel
controls.
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Fuel Economy (Energi only)
This display is only available in Hybrid
Mode. In Plug-in Power Mode the display
changes to Miles (or km)/Full Charge.
An Instant Fuel Economy gauge is provided
along with Avg Fuel Economy. While
viewing this screen you can reset your
average fuel economy by pressing and
holding the OK button on the left hand
steering wheel controls. For more
information see Common Displays in this
chapter.
Trip 1 & 2
Provides trip odometer, trip average fuel
economy and trip timer.
Distance traveled on battery power only
with the engine off is shown in blue next
to total trip distance.
For Energi vehicles total plug-in electricity
used in kilowatt hours (kWh) is shown in
blue next to trip average fuel economy.
Info In this mode, you can view
different vehicle system
information and perform a
system check. Information
Displays a number of different system tutorials. Use the up/down
arrows to scroll through the tutorials. Then press OK to view.
Tutorial
MyKeys (Number of MyKeys programmed)
MyKey
MyKey Miles (km) (Distance traveled using a programmed MyKey)
Admin Keys (Number of admin keys)
All active warnings will display first if applicable. The system check
menu may appear different based upon equipment options and
current vehicle status. Use the up/down arrow buttons to scroll
through the list.
System Check
Settings In this mode, you can configure
different driver setting choices.
Note: Some items are optional and may not appear.
Note: Some MyKey items will only appear if a MyKey is set.
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Note:
Fuel Economy will be impacted by
your use of brakes, accelerator and
accessories, as well as environmental
conditions such as hills and weather.
Note: Fuel economy is not always a
measure of appropriate driving behavior. For
example, when driving uphill and
maintaining an appropriate speed, your
instant fuel economy may not be good
(losing leaves) but the Coach may show a
blue bar for Acceleration and Cruising.
Common Displays
Both Average fuel economy and an
instantaneous fuel economy gauge are
included in Engage, Empower, MyView (if
selected) and Fuel Economy (shown in
Hybrid Mode) on the left information
display. They are also included in Fuel
History on the right information display.
Average Fuel Economy
Average Fuel Economy is continuously
averaged since the last reset. You can reset
your average fuel economy by pressing and
holding the OK button on the
corresponding steering wheel controls. For
Energi vehicles both Hybrid and Plug-in
Power mode operation will be included in
the calculation.
Note: Average fuel economy cannot be
reset in MyView.
Instantaneous Fuel Economy
If your instantaneous fuel economy is
greater than the maximum value
displayed, a + sign will be shown next to
the maximum scale number. When your
vehicle is operating on battery power only,
EV will display and the gauge fill will show
in blue. INFORMATION MESSAGES
Note:
Depending on the vehicle options
equipped with your vehicle, not all of the
messages display or are available. Certain
messages may be abbreviated or shortened
depending upon which cluster type you
have. Press the OK button to acknowledge and
remove some messages from the
information display. Other messages are
be removed automatically after a short
time.
Certain messages need to be confirmed
before you can access the menus.
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Power Steering
Action
Message
The power steering system has detected a condition that
requires service. See your authorized dealer.
Steering Fault Service
Now
The power steering system is not working. Stop the vehicle a
safe place. Contact your authorized dealer.
Steering Loss Stop
Safely
Remote Start Action
Message
Displayed when the remote start system is active.
Remote Start Active
Tire Pressure Monitoring System Action
Message
Displays when one or more tires on your vehicle have low tire
pressure. See Tire Pressure Monitoring System (page 270).
Tire Pressure Low
Displays when the tire pressure monitoring system is
malfunctioning. If the warning stays on or continues to come
on, contact your authorized dealer. See Tire Pressure
Monitoring System (page 270).
Tire Pressure Monitor
Fault
Displayed when a tire pressure sensor is malfunctioning, or
your spare tire is in use. See
Tire Pressure Monitoring
System (page 270). If the warning stays on or continues to
come on, contact your authorized dealer as soon as possible.
Tire Pressure Sensor
Fault
Transmission Action
Message
Displays as a reminder to shift into park.
Transmission Not in Park
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Switching Off the Vehicle When It
Is Moving
WARNING
Switching off the engine when the
vehicle is still moving will result in a
loss of brake and steering assistance.
The steering will not lock, but higher effort
will be required. When the ignition is
switched off, some electrical circuits,
including air bags, warning lamps and
indicators may also be off. If the ignition
was turned off accidentally, you can shift
into neutral (N) and re-start the engine. Vehicles with an Ignition Key
1. Move the transmission selector lever
to position N and use the brakes to
bring your vehicle to a safe stop.
2. When your vehicle has stopped, move the transmission selector lever to
position
P and turn the key to position
0.
3. Apply the parking brake.
Vehicles with Keyless Start
1. Move the transmission selector lever to position
N and use the brakes to
bring your vehicle to a safe stop.
2. When your vehicle has stopped, move the transmission selector lever to
position
P.
3. Press and hold the button for one second, or press it three times within
two seconds.
4. Apply the parking brake. Guarding Against Exhaust Fumes WARNING
If you smell exhaust fumes inside
your vehicle, have your vehicle
checked by your authorized dealer
immediately. Do not drive your vehicle if
you smell exhaust fumes. Carbon
monoxide is present in exhaust fumes.
Take precautions to avoid its dangerous
effects. Important Ventilating Information
If you stop your vehicle and leave it idling
for long periods, we recommend that you
do one of the following:
•
Open the windows at least
1 in
(2.5 cm).
• Set your climate control to outside air.
ENGINE BLOCK HEATER
(If
Equipped) WARNINGS
Failure to follow engine block heater
instructions could result in property
damage or serious personal injury.
Do not use your heater with
ungrounded electrical systems or
two-pronged adapters. There is a risk
of electrical shock. Do not fully close the hood, or allow
it to drop under its own weight when
using the engine block heater. This
could damage the power cable and may
cause an electrical short resulting in fire,
injury and property damage. Note:
The heater is most effective when
outdoor temperatures are below 0°F
(-18°C).
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These modes are available when your
vehicle can run under high voltage battery
power. With your vehicle in driving mode,
you can change EV modes with each press
of the EV button. The current mode will be
displayed in the left-hand instrument
cluster screen.
Auto EV
This mode provides an
automatic use of high voltage
battery power during the drive,
staying in electric mode when possible and
running the engine when needed. This
mode will be the only one available if the
plug-in power has been depleted.
EV Now This mode provides an electric
only driving experience. The
left-hand information display
changes to a screen displaying your
average miles or kilometers per charge
along with EV specific tools and functions.
Your vehicle may accelerate more slowly
and the top speed may be lower in EV Now
mode than in Auto EV mode.
You can enable your engine at any time by
using one of the following methods:
1. Press the OK button on the left 5– way
steering wheel control while viewing
the miles or kilometers per charge
screen. Your vehicle will enable the
engine as needed, and will
automatically return to EV Now after
eight seconds or when the engine is no
longer needed.
2. Press the accelerator pedal fully. A pop
up message will appear. Press OK on
the left-hand steering wheel button to
activate as needed. The message will
disappear if you release the accelerator
pedal. 3. Press the EV button. This will change
the mode to EV Later and permit
engine operation.
Your vehicle may automatically enter
Engine Enabled mode if system conditions
require it. A engine enabled message will
display if this occurs. This is normal
function, and your vehicle will return to EV
Now when possible.
Your vehicle may enter Enable Engine
mode if the climate control is in a defrost
mode and the outside temperature is cold.
A engine enabled message will display if
this occurs. If defrost is not needed, select
a different climate control mode to permit
EV Now.
When you enable EV Now, a blue EV icon
displays in the left-hand information
display. If your vehicle is in the Engine
Enabled mode, the EV icon will be yellow.
EV Now will automatically exit when the
Plug in power has been depleted.
EV Later This mode saves most of the
high voltage battery plug in
power for future use (for
example, your initial drive is at high speeds
on open roads, but later your drive will be
at low speeds in an urban area where
plug-in power usage is most efficient).
Your vehicle will run the engine as needed
and keep most of the high voltage battery
plug in power for later use in Auto Mode or
EV Now mode.
When you enable EV Later, a white EV
Later icon appears on the left-hand
information display.
The EV Later mode will automatically reset
to EV Auto mode when you power your
vehicle off. You may press the EV button
twice during the next drive to return to EV
Later mode, if desired.
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GENERAL INFORMATION
Note:
Occasional brake noise is normal. If
a metal-to-metal, continuous grinding or
continuous squeal sound is present, the
brake linings may be worn-out. Have the
system checked by an authorized dealer. If
the vehicle has continuous vibration or
shudder in the steering wheel while braking,
have it checked by an authorized dealer.
Note: Brake dust may accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear and does not contribute to
brake noise. See Cleaning the Alloy
Wheels (page 245). See
Warning Lamps and
Indicators (page 89).
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
Brake Over Accelerator
In the event the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow the vehicle and reduce engine power.
If you experience this condition, apply the
brakes and bring your vehicle to a safe
stop. Move the transmission to park (P),
switch the engine off and apply the parking
brake. Inspect the accelerator pedal for
any interference. If none are found and the
condition persists, have your vehicle towed
to the nearest authorized dealer.
Brake Assist
Brake assist detects when you brake
heavily by measuring the rate at which you
press the brake pedal. It provides
maximum braking efficiency as long as you
press the pedal. Brake assist can reduce
stopping distances in critical situations. Anti-lock Brake System
This system helps you maintain steering
control during emergency stops by keeping
the brakes from locking. This lamp momentarily
illuminates when you turn the
ignition on. If the light does not
illuminate during start up, remains on or
flashes, the system may be disabled. Have
the system checked by an authorized
dealer. If the anti-lock brake system is
disabled, normal braking is still effective. If the brake warning lamp
illuminates when you release the
parking brake, have the system
checked by an authorized dealer.
Regenerative Braking System
This feature is used to simulate the engine
braking of an internal combustion engine
and assist the standard brake system while
recovering some of the energy of motion
and storing it in the battery to improve the
range of your vehicle. The standard brake
system is designed to fully stop the car if
regenerative braking is not available.
During regenerative braking, the motor is
spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When the accelerator pedal is released or
the brake pedal is applied, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
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