towing FORD C MAX HYBRID 2016 2.G Owners Manual

Fuel and Refueling
Safety Precautions.......................................143
Fuel Quality....................................................144
Fuel Filler Funnel Location........................145
Running Out of Fuel....................................145
Refueling.........................................................146
Fuel Consumption
.......................................150
Emission Control System
..........................150
High Voltage Battery
General Information....................................153
Charging the High Voltage Battery........155
High Voltage Battery Cut-Off Switch..........................................................160
Transmission
Automatic Transmission
.............................161
Brakes
General Information
....................................164
Hints on Driving With Anti-Lock Brakes...........................................................165
Parking Brake.................................................165
Hill Start Assist..............................................165
Traction Control
Principle of Operation.................................167
Using Traction Control................................167
Stability Control
Principle of Operation................................168
Using Stability Control
...............................169
Parking Aids
Principle of Operation.................................170
Rear Parking Aid
............................................170
Front Parking Aid............................................171
Active Park Assist..........................................172
Rear View Camera........................................176 Cruise Control
Principle of Operation.................................179
Using Cruise Control
....................................179
Driving Aids
Steering
.............................................................181
Load Carrying
Rear Under Floor Storage..........................182
Luggage Covers.............................................182
Load Limit
.......................................................183
Towing
Towing a Trailer.............................................190
Transporting the Vehicle...........................190
Towing the Vehicle on Four Wheels......190
Driving Hints
Breaking-In......................................................192
Economical Driving
......................................192
Driving Through Water................................193
Floor Mats
.......................................................194
Roadside Emergencies
Roadside Assistance
...................................195
Hazard Warning Flashers..........................196
Fuel Shutoff...................................................196
Jump Starting the Vehicle.........................197
Collision, Damage or Fire Event
..............199
Post-Crash Alert System
...........................201
Customer Assistance
Getting the Services You Need...............202
In California (U.S. Only)
............................203
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).....................204
Utilizing the Mediation/Arbitration Program (Canada Only).......................205
Getting Assistance Outside the U.S. and Canada........................................................205
3
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Table of Contents

Charge Assist
The up and down arrows provide
information about the energy going into
and out of the high voltage battery. The up
arrow above the battery indicates battery
charging such as from regenerative braking.
The down arrow below the battery
indicates battery discharging to provide
power for propulsion or vehicle
accessories.
Regen Active
A circular arrow symbol appears in the
center of the battery gauge when energy
is being recaptured through the
regenerative braking system.
This feature can be switched on or off in
the information displays settings menu.
See General Information (page 93).
Fuel Gauge:
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a gradient. Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is
left in the fuel tank. The arrow adjacent to
the fuel pump symbol indicates on which
side of your vehicle the fuel filler door is
located.
The needle should move toward F when
you refuel your vehicle. If the needle points
to E after adding fuel, this indicates your
vehicle needs service soon.
After refueling some variability in needle
position is normal:
•
It may take a short time for the needle
to reach F after leaving the gas station.
This is normal and depends upon the
slope of pavement at the gas station.
• The fuel amount dispensed into the
tank is a little less or more than the
gauge indicated. This is normal and
depends upon the slope of pavement
at the gas station.
• If the gas station nozzle shuts off
before the tank is full, try a different
gas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
Variations: Distance-to-empty
Fuel gauge position
Driving type (fuel economy
conditions)
35–80 mi (56–129 km)
1/16th
Highway driving
35 mi (56 km)
1/16th
Severe duty driving (trailer
towing, extended idle)
Vehicle Settings and Personalization
Display/Trip
See
General Information (page 93). Information
See
General Information (page 93).
Settings
See
General Information (page 93).
86
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Instrument Cluster

Answer
Question
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate when
driving at a steady speed. These are charac- teristics of the Atkinson engine cycle and the transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-
times when I accelerate?
The fan noise comes from a fan located
next to the high voltage battery pack. This fan turns on when the battery requires
cooling air. The fan speed, and associated noise level, will change according to theamount of cooling required to maintain
good performance. Maintaining the battery temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Change the engine oil every 10000 miles
(16000 kilometers) or once per year under normal operating conditions.
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
There are no provisions for charging the
high voltage battery from a power supply
external to the vehicle. (For C-MAX Energi
vehicles, the vehicle can be plugged into a
110-volt outlet with charge cord provided.)
Can you charge the battery with a plug into
an A/C outlet?
Yes. Your hybrid vehicle can be flat towed
without modification. See Towing (page
190).
Can I tow the hybrid behind my motor home
with all four wheels down?
141
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Unique Driving Characteristics

Note:
When towing, the camera only sees
what is being towed behind your vehicle.
This might not provide adequate coverage
as it usually provides in normal operation
and some objects might not be seen. In
some vehicles, the guidelines may disappear
once the trailer tow connector is engaged.
Note: The camera may not operate
correctly under the following conditions:
• Nighttime or dark areas if one or both
reverse lamps are not operating.
• The camera's view is obstructed by
mud, water or debris. Clean the lens
with a soft, lint-free cloth and
non-abrasive cleaner.
• The rear of your vehicle is hit or
damaged, causing the camera to
become misaligned.
To access any of the rear view camera
system settings, make the following
selections in the display screen when the
transmission is not in reverse (R):
• Menu > Vehicle > Rear View Camera
After changing a system setting, the
display screen shows a preview of the
selected features.
Camera Guidelines
Note: Dynamic guidelines are only available
when the transmission is in reverse (R). Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines are only shown with fixed
guidelines. To use active guidelines, turn
the steering wheel to point the guidelines
toward an intended path. If the steering
wheel position is changed while reversing,
your vehicle might deviate from the original
intended path.
177
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Parking AidsABCD
F
E
E142436

Cargo Weight - includes all
weight added to the Base Curb
Weight, including cargo and
optional equipment. When towing,
trailer tongue load or king pin
weight is also part of cargo weight.
GAW (Gross Axle Weight) -
is
the total weight placed on each
axle (front and rear) including
vehicle curb weight and all
payload.
GAWR (Gross Axle Weight
Rating) -
is the maximum
allowable weight that can be
carried by a single axle (front or
rear). These numbers are shown
on the Safety Compliance Certification Label. The label shall
be affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver's seating
position.
The total load on each
axle must never exceed its
Gross Axle Weight Rating.
Note: For trailer towing
information refer to the RV and
Trailer Towing Guide available at
an authorized dealer. GVW (Gross Vehicle Weight) -
is the Vehicle Curb Weight, plus
cargo, plus passengers.
GVWR (Gross Vehicle Weight
Rating) -
is the maximum
allowable weight of the fully
loaded vehicle (including all
options, equipment, passengers
and cargo). It is shown on the Safety Compliance Certification
Label. The label shall be affixed
to either the door hinge pillar,
door-latch post, or the door edge
that meets the door-latch post,
next to the driver's seating
position.
The Gross Vehicle
Weight must never exceed the
Gross Vehicle Weight Rating.
185
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Load CarryingE143818GVW

GCW (Gross Combined Weight)
- is the Gross Vehicle Weight plus
the weight of the fully loaded
trailer.
GCWR (Gross Combined
Weight Rating) - is the maximum
allowable weight of the vehicle
and the loaded trailer, including
all cargo and passengers, that the
vehicle can handle without risking
damage. (Important: The towing
vehicle ’s braking system is rated
for operation at Gross Vehicle
Weight Rating, not at Gross
Combined Weight Rating.)
Separate functional brakes should
be used for safe control of towed
vehicles and for trailers where the
Gross Combined Weight of the
towing vehicle plus the trailer
exceed the Gross Vehicle Weight
Rating of the towing vehicle. The
Gross Combined Weight must
never exceed the Gross
Combined Weight Rating.
Maximum Loaded Trailer
Weight -
is the highest possible
weight of a fully loaded trailer the
vehicle can tow. It assumes a
vehicle with mandatory options,
driver and front passenger weight
(150 pounds [68 kilograms]
each), no cargo weight (internal
or external) and a tongue load of
10– 15% (conventional trailer) or
king pin weight of 15– 25% (fifth
wheel trailer). Consult an
authorized dealer (or the RV and
Trailer Towing Guide available at
an authorized dealer) for more
detailed information. Tongue Load or Fifth Wheel
King Pin Weight -
refers to the
amount of the weight that a trailer
pushes down on a trailer hitch.
Examples:
For a 5000 pound
(2268 kilogram) conventional
trailer, multiply 5000 by 0.10 and
0.15 to obtain a proper tongue
load range of 500 to 750 pounds
(227 to 340 kilograms). For an
11500 pound (5216 kilogram) fifth
wheel trailer, multiply by 0.15 and
0.25 to obtain a proper king pin
load range of 1725 to 2875 pounds
(782 to 1304 kilograms). WARNINGS
Do not exceed the GVWR or
the GAWR specified on the
Safety Compliance Certification
Label. Do not use replacement tires
with lower load carrying
capacities than the original tires
because they may lower the
vehicle ’s GVWR and GAWR
limitations. Replacement tires
with a higher limit than the original
tires do not increase the GVWR
and GAWR limitations. Exceeding any vehicle weight
rating limitation could result
in serious damage to the vehicle
and/or personal injury. Steps for determining the
correct load limit:
187
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Load Carrying

1. Locate the statement "The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lb." on your
vehicle ’s placard.
2. Determine the combined
weight of the driver and
passengers that will be riding
in your vehicle.
3. Subtract the combined weight
of the driver and passengers
from XXX kg or XXX lb.
4. The resulting figure equals the
available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will
be five 150 lb. passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lb.
(1400-750 (5 x 150) = 650 lb.)
5. Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer
will be transferred to your
vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
The following gives you a few
examples on how to calculate the
available amount of cargo and
luggage load capacity: *Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You decide
to go golfing. Is there enough load
capacity to carry you, four of your
friends and all the golf bags? You
and four friends average 220
pounds (99 kilograms) each and
the golf bags weigh approximately
30 pounds (13.5 kilograms) each.
The calculation would be: 1400 -
(5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have
enough load capacity in your
vehicle to transport four friends
and your golf bags. In metric units,
the calculation would be: 635
kilograms - (5 x 99 kilograms) -
(5 x 13.5 kilograms) = 635 - 495 -
67.5 = 72.5 kilograms.
*Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You and
one of your friends decide to pick
up cement from the local home
improvement store to finish that
patio you have been planning for
the past two years. Measuring the
inside of the vehicle with the rear
seat folded down, you have room
for twelve 100-pound
(45-kilogram) bags of cement. Do
you have enough load capacity to
transport the cement to your
home? If you and your friend each
weigh 220 pounds (99 kilograms),
the calculation would be: 1400 -
(2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do
not have enough cargo capacity
to carry that much weight. In
metric units, the calculation would
188
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Load Carrying

TOWING A TRAILER
WARNING
Your vehicle is not approved
for trailer towing. Never tow
a trailer with your vehicle. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
The front wheels (drive wheels) must be
on a tow dolly when towing your vehicle
from the rear using wheel lift equipment.
This prevents damage to the transmission.
We recommend placing the rear wheels
on a tow dolly when towing your vehicle
from the front using wheel lift equipment.
This prevents damage to the rear fascia.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheel
lock make sure the ignition is in the
accessory or on position when being
towed. If your vehicle becomes inoperable
(without access to wheel dollies,
car-hauling trailer, or flatbed transport
vehicle), it can be flat-towed (all wheels
on the ground, regardless of the powertrain
and transmission configuration) under the
following conditions:
•
Tow only in the forward direction.
• The transmission in position N. If you
cannot move the transmission into N,
you may need to override it. See
Automatic Transmission (page 161).
190
C-MAX (CCG) Canada/United States of America, enUSA, First Printing TowingE143886

•
Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 miles (80
kilometers).
Recreational Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Climate Control (page 108).
Follow these guidelines if you have a need
for recreational (RV) towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. We
designed these guidelines to prevent
damage to your transmission.
You can tow your vehicle with all four
wheels on the ground or with the front
wheels off the ground by using a tow dolly.
If you are using a tow dolly follow the
instructions specified by the equipment
provider.
If you tow your vehicle with all four wheels
on the ground:
• Tow only in the forward direction.
• Release the parking brake.
Vehicles with Push Button Start
1. Start the vehicle by pressing the brake pedal, and then pressing the ENGINE
START/STOP button until the vehicle
starts.
2. Press the brake pedal and shift the transmission into position
N.
3. Turn the vehicle off by pressing the ENGINE START/STOP button once.
(Trip Summary appears in the left
instrument cluster screen when the
vehicle is off.)
Note: You can remove the key fob from the
vehicle while towing. Vehicles with Ignition Key
1. Start the vehicle by pressing the brake
pedal, and then turning the ignition key
until the vehicle starts.
2. Press the brake pedal and shift the transmission into position
N.
3. Turn the vehicle off by turning the ignition key past the accessory position.
The key position is between the
accessory and off positions. See
Ignition Switch
(page 129). (Trip
Summary appears in the left
instrument cluster screen when the
vehicle is off.)
Note: If your vehicle is equipped with an
ignition key, you cannot remove the key from
the ignition cylinder when the transmission
is in position
N and the vehicle is off.
All Vehicles
• Do not exceed 70 mph (113 km/h).
• Place the transmission in position
P,
start the vehicle, and allow the engine
to run for one minute at the beginning
of each day (you may need to press the
accelerator pedal in order to start the
engine). After allowing the vehicle to
run, place the transmission back into
position
N and the ignition in the off
position.
Note: A
SHIFT TO PARK or
TRANSMISSION NOT IN PARK message
may appear in the information display when
the transmission is in position
N and the
ignition is in the off position.
191
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
195
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Roadside Emergencies