key FORD C MAX HYBRID 2017 2.G Repair Manual

To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 412).
You can select any of the following during
an active phone call:
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™ 3

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 305).
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™ 3

Door Keypad Code
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu
shows you the ESN number for your
system. You need this number for certain
registrations such as Satellite Radio.
Charge Port Light (If Equipped)
To make adjustments using the touchscreen, select: Action and Description
Menu Item
Charge Port Light
You can then select: Illuminates when plugging in, opening doors, pressing the
unlock button on your remote and while charging.
On
Does not illuminate.
Off
Illuminates only when plugging in, opening doors, or
pressing the unlock button on your remote.
Limited
Note: Details on the charge port light
functions are in another chapter. See High
Voltage Battery (page 151).
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Voice command issues
Possible solution
Possible cause
Issue
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's accessory through the warranty
that provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Custom graphics.
• Hood deflector*.
• Side window deflectors.
• Splash guards.
Interior style
• Accent lighting.
• Cargo area protector.
• Door sill plates.
• Floor mats. Lifestyle
•
Ash cup or smoker's packages.
• Cargo net*.
• Roof racks and carriers*.
• Soft cargo organizers.
• Tablet cradle*.
Peace of mind
• Bumper-mounted parking assist
system*.
• Car covers.
• Charge cord storage bag*.
• Keyless entry keypad.
• Rear bumper protector.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
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A
A/C
See: Climate Control......................................... 109
About This Manual...........................................7
ABS See: Brakes............................................................ 162
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 163
Accessories....................................................437 Exterior style........................................................ 437
Interior style.......................................................... 437
Lifestyle.................................................................. 437
Peace of mind..................................................... 437
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist.........................................170 Automatic Steering into Parking
Space................................................................... 171
Deactivating the Park Assist Feature...........172
Troubleshooting the System.......................... 173
Using Active Park Assist................................... 170
Adjusting the Headlamps.........................236 Horizontal Aim Adjustment............................ 237
Vertical Aim Adjustment................................. 236
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 109
Air Filter See: Changing the Engine Air Filter.............244
Alarm See: Anti-Theft Alarm......................................... 67
Ambient Lighting.............................................77
Anti-Theft Alarm
............................................67
Arming the Alarm................................................. 67
Disarming the Alarm........................................... 67
Appendices....................................................459
Apps.................................................................409 ........................................................................\
......... 409
SiriusXM Traffic and Travel Link..................... 411
At a Glance........................................................16
Audible Warnings and Indicators..............91 Automatic Transmission Warning
Chime................................................................... 91
Engine On Warning Chime................................. 91Headlamps On Warning Chime.......................
91
Key in Ignition Warning Chime......................... 91
Keyless Warning Alert ......................................... 91
Parking Brake On Warning Chime................... 91
Audio Control..................................................68 Seek, Next or Previous....................................... 69
Audio System................................................289 General Information......................................... 289
Audio Unit - Vehicles With: AM/FM/CD/ Satellite Radio...........................................298
Audio Unit - Vehicles With: AM/FM/ CD
..................................................................290
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................293
Audio Unit - Vehicles With: Sony AM/ FM/CD...........................................................294
Menu Structure.................................................. 296
Autolamps.........................................................74 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control......................109 Dual Zone Temperature Control..................... 111
Single Zone Temperature Control.................110
Smart Zone............................................................. 111
Temperature Control.......................................... 110
Automatic Engine Shutdown...................133
Automatic Transmission
...........................159
Brake-Shift Interlock......................................... 160
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 161
Understanding the Shift Positions of your Automatic Transmission............................. 159
Automatic Transmission Fluid Check.............................................................232
Autowipers.........................................................71
Auxiliary Power Points................................126 110 Volt AC Power Point................................... 126
12 Volt DC Power Point..................................... 126
Locations............................................................... 126
B
Battery See: Changing the 12V Battery...................... 233
Blind Spot Information System...............179 Switching the System Off and On................181
System Errors...................................................... 180
Using the System................................................ 179
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Body Styling Kits..........................................254
Bonnet Lock
See: Opening and Closing the Hood...........222
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check........................................232
Brakes...............................................................162 General Information.......................................... 162
Breaking-In.....................................................194
Bulb Specification Chart
...........................242
C
Cabin Air Filter.................................................113
California Proposition 65..............................11
Capacities and Specifications...............286 Specifications..................................................... 286
Car Wash See: Cleaning the Exterior............................... 247
Center Console
..............................................128
Changing a Bulb...........................................238
Replacing Fog, Park and Direction Indicator
Bulbs.................................................................. 239
Replacing Headlamp Bulbs........................... 238
Replacing License Plate Lamp Bulb............241
Replacing Reverse Lamp and Tail Lamp Bulbs................................................................... 241
Replacing Tail, Brake and Direction Indicator Bulbs.............................................. 240
Replacing the Center High Mounted Brake Lamp Bulbs..................................................... 242
Changing a Fuse..........................................220 Fuses...................................................................... 220
Changing the 12V Battery
.........................233
Changing the Engine Air Filter................244 Air Cleaner Assembly Components...........244
Installing the Engine Air Filter
Element............................................................ 246
Removing the Engine Air Filter Element............................................................ 245
Changing the Wiper Blades
.....................235
Changing the Rear Window Wiper
Blade................................................................. 236
Changing the Windshield Wiper Blades............................................................... 235
Service Position.................................................. 235
Charging the High Voltage Battery........153 Charge Port........................................................... 156Charging.................................................................
156
Charging Equipment.......................................... 153
Disconnecting the Charging Coupler..........158
Locking the Charging Coupler........................ 157
Waiting to Charge............................................... 157
Checking MyKey System Status...............55 MyKey Distance.................................................... 55
Number of Admin Keys...................................... 55
Number of MyKeys.............................................. 55
Checking the Wiper Blades
......................234
Child Restraint and Seatbelt Maintenance
.................................................36
Child Restraint Positioning..........................27
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks.........................................28 Left-Hand Side...................................................... 29
Right-Hand Side................................................... 29
Cleaning Leather Seats
.............................252
Cleaning Products........................................247
Materials................................................................ 247
Cleaning the Engine
....................................249
Cleaning the Exterior...................................247
Body Paintwork Preservation....................... 248
Cleaning Stripes or Graphics......................... 248
Cleaning the Chrome Trim............................. 248
Cleaning the Headlamps................................ 248
Cleaning the Rear Window............................ 248
Cleaning the Instrument Panel and Instrument Cluster Lens..........................251
Cleaning the Interior
...................................250
Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 250
Instrument Cluster Screens, LCD Screens and Radio Screens........................................ 251
Leather Interior................................................... 250
Rear Windows...................................................... 251
Seatbelts.............................................................. 250
Storage Compartments, Cup Holders and Ashtrays............................................................. 251
Suede Micro Fiber Fabric................................ 250
Cleaning the Wheels
..................................252
Cleaning the Windows and Wiper Blades...........................................................249
Clearing All MyKeys.......................................53
Climate Control
............................................109
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Collision, Damage or Fire Event..............201
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................... 201
Coolant Check See: Engine Coolant Check............................ 228
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................53 Programming/Changing Configurable
Settings............................................................... 53
Cross Traffic Alert
..........................................181
False Alerts........................................................... 183
Switching the System Off and On...............184
System Errors....................................................... 184
System Lights, Messages and Audible Alerts.................................................................. 183
System Limitations............................................ 183
Using the System................................................ 181
Cruise Control
.................................................69
Principle of Operation........................................ 177
Cruise control See: Using Cruise Control................................. 177
Customer Assistance
.................................204
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps.............................76
Digital Radio
.................................................300
HD Radio Reception and Station
Troubleshooting............................................. 301
Direction Indicators
........................................76
Doors and Locks..............................................57
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 39
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag.........................................43
Driving Aids
......................................................179
Driving Hints...................................................194
Driving Through Water................................195
DRL See: Daytime Running Lamps......................... 76E
Economical Driving
......................................194
EcoSelect.........................................................139
Electric Vehicle Information
....................389
Charge Settings................................................... 391
Power Flow.......................................................... 405
Emission Control System..........................149 On-Board Diagnostics (OBD-II)................... 149
Readiness for Inspection and Maintenance (I/M) Testing................................................... 150
End User License Agreement.................459 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 459
Engine Block Heater.....................................132 Using the Engine Block Heater...................... 133
Engine Coolant Check...............................228 Adding Coolant................................................... 228
Coolant Change................................................. 230
Engine Coolant Temperature Management................................................... 231
Fail-Safe Cooling............................................... 230
Recycled Coolant............................................... 229
Severe Climates................................................. 230
Engine Immobilizer See: Passive Anti-Theft System.................... 66
Engine Oil Check..........................................226 Adding Engine Oil.............................................. 226
Low Engine Use................................................... 227
Operating in Cold Climates and Short Driving Cycles.................................................. 227
Engine Oil Dipstick
......................................226
Engine Specifications................................282
Entertainment..............................................365 AM/FM Radio...................................................... 366
Apps........................................................................\
374
Bluetooth Stereo or USB................................. 373
CD........................................................................\
..... 372
HD Radio ™ Information (If
Available)........................................................ 369
SIRIUS® Satellite Radio (If Activated)....................................................... 366
Sources.................................................................. 365
Supported Media Players, Formats and Metadata Information................................. 374
USB Ports.............................................................. 374
Environment
......................................................15
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Using Hill Start Assist.......................................
164
Hints on Controlling the Interior Climate............................................................111
Cooling the Interior Quickly.............................. 112
Defrosting and Defogging the Windows Quickly................................................................. 112
General Hints.......................................................... 111
Heating the Interior Quickly............................. 112
Recommended Settings for Cooling ...........112
Recommended Settings for Heating............112
Side Window Defogging in Cold Weather.............................................................. 112
Hints on Driving With Anti-Lock Brakes............................................................163
Home Screen.................................................357
Hood Lock See: Opening and Closing the Hood...........222
Hybrid Vehicle Frequently Asked Questions.....................................................140
Hybrid Vehicle Operation...........................135 Battery:................................................................... 136
Braking:................................................................... 136
Driving:.................................................................... 135
Driving to Optimize Fuel Economy..............136
Engine:.................................................................... 136
Starting:.................................................................. 135
Stopping:................................................................ 135
Transmission Operation:.................................. 135
I
Ignition Switch...............................................129
In California (U.S. Only)............................205
Information Display Control.......................70 Multimedia Controls........................................... 70
Information Displays.....................................92 General Information............................................ 92
Information Messages
.................................101
AdvanceTrac®...................................................... 101
Alarm........................................................................\
101
Battery and Charging System (High Voltage)............................................................ 102
Blind Spot Information and Cross Traffic Alert System.................................................... 103
Doors....................................................................... 103
Fuel........................................................................\
.. 103
Hill Start Assist................................................... 104
Keys and Intelligent Access............................ 104Maintenance........................................................
105
MyKey..................................................................... 106
Park Aid.................................................................. 106
Park Brake.............................................................. 107
Power Steering.................................................... 107
Remote Start........................................................ 107
Tire Pressure Monitoring System.................. 107
Transmission........................................................ 108
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster
........................................84
Instrument Lighting Dimmer......................75
Instrument Panel Overview........................16
Interior Lamps
.................................................76
Front Interior Lamp.............................................. 76
Front Interior Lamp - With Panorama Roof....................................................................... 77
Rear Interior Lamp................................................ 77
Interior Mirror....................................................81 Auto-Dimming Mirror........................................... 81
Introduction.........................................................7
J
Jump Starting the Vehicle.........................199 Connecting the Jumper Cables..................... 199
Jump Starting..................................................... 200
Preparing Your Vehicle..................................... 199
Removing the Jumper Cables...................... 200
K
Keyless Starting
............................................129
Ignition Modes..................................................... 130
Keys and Remote Controls.........................47
L
Lighting Control
...............................................74
Headlamp Flasher................................................ 74
High Beams............................................................. 74
Lighting...............................................................74
Load Carrying.................................................186
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Load Limit........................................................187
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 191
Vehicle Loading - with and without a Trailer.................................................................. 187
Locking and Unlocking
.................................57
Activating Intelligent Access .......................... 58
Autolock.................................................................. 59
Battery Saver......................................................... 60
Illuminated Entry................................................. 60
Illuminated Exit..................................................... 60
Mechanical Key..................................................... 58
Opening a Rear Door from Inside.................. 58
Power Door Locks................................................. 57
Remote Control..................................................... 57
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 59
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 59
Luggage Covers
.............................................186
Removing the Shade........................................ 186
M
Maintenance..................................................222 General Information.......................................... 222
Manual Liftgate
................................................61
Closing the Liftgate.............................................. 61
Opening the Liftgate............................................ 61
Manual Seats..................................................116 Moving the Seat Backward and
Forward.............................................................. 116
Recline Adjustment............................................. 117
Media Hub......................................................305
Message Center See: Information Displays................................. 92
Mirrors See: Heated Windows and Mirrors................112
See: Windows and Mirrors................................ 78
Mobile Communications Equipment.......13
Motorcraft Parts...........................................283
MyKey Troubleshooting...............................55
MyKey ™
.............................................................52
Principle of Operation......................................... 52N
Navigation......................................................380
cityseeker............................................................. 388
Destination Mode.............................................. 383
Map Mode............................................................ 380
Navigation Map Updates............................... 389
Navigation Menu............................................... 386
SiriusXM Traffic and Travel Link.................. 389
Waypoints............................................................. 387
Normal Scheduled Maintenance..........445 Intelligent Oil-Life Monitor™........................ 445
Normal Maintenance Intervals.................... 445
O
Oil Change Indicator Reset.......................227 Resetting the Oil Life Monitoring
System............................................................... 227
Oil Check See: Engine Oil Check...................................... 226
Opening and Closing the Hood..............222 Closing the Hood................................................ 223
Opening the Hood............................................. 222
Ordering Additional Owner's Literature.....................................................208
Obtaining a French Owner ’s Manual.........209
Overhead Console
........................................128
P
Parking Aids
...................................................168
Principle of Operation...................................... 168
Parking Brake.................................................163
Passive Anti-Theft System........................66 SecuriLock®........................................................... 66
PATS See: Passive Anti-Theft System.................... 66
Perchlorate.........................................................11
Personal Safety System ™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................375 During a Phone Call.......................................... 378
Making Calls......................................................... 377
Pairing Your Cell Phone for the First Time................................................................... 375
Phone Menu......................................................... 376
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