service FORD CONTOUR 1996 2.G Owner's Manual

Driving Your Contour
161
[DR30100(ALL)11/94]
When you tow up or down steep hills, move the manual
transaxle gearshift to a lower gear. This will increase engine
power on upgrades and engine braking on downgrades.
[DR30175(ALL)04/95]
When you tow in steep hills, move the automatic transaxle to
1 (First) when descending. This will give more engine braking
on downgrades. The automatic transaxle will automatically
downshift to the proper gear on upgrades.
%*
[DR30300(ALL)01/95]
If you use the speed control while you are towing on very long,
steep grades, the speed control may shut off.
[DR30400(ALL)05/95]
Servicing Your Vehicle If You Tow
*
[DR30500(ALL)08/93]
If you tow a trailer for a long distance, your vehicle will need
to be serviced more frequently than usual. Refer to the
Maintenance Schedule and Recordbooklet for additional
information.
File:cddro.ex
Update:Thu Jan 25 12:23:16 1996

164
*
[RE00900(ALL)03/95]
To avoid damaging your vehicle or your battery, and to avoid
injury to yourself, follow these directions for preparing your
vehicle to jump-start and connecting the jumper cables in the
order they are given. If in doubt, call for road service.
*
[RE01000(ALL)03/95]
Preparing Your Vehicle
*
[RE01100(ALL)03/95]1.
Your vehicle has a 12-volt starting system, so you need to
use a 12-volt jumper system. You will damage your starting
motor, ignition system, and other electrical parts if you
connect them to a 24-volt power supply (either two 12-volt
batteries in series or a 24-volt generator set).
*
[RE01200(ALL)03/95]2.
Do not disconnect the battery of the disabled vehicle. You
could damage the vehicle's electrical system.
*
[RE01300(ALL)04/95]3.
Park the booster vehicle close to the hood of the disabled
vehicle.Make sure the vehicles do not touch each other.Set
the parking brake on both vehicles and stay clear of the
engine cooling fan and other moving parts.
*
[RE01400(ALL)03/95]4.
Check all battery terminals and remove any excessive
corrosion before you attach the jumper cables.
*
[RE01600(ALL)03/95]5.
Turn on the heater fan in both vehicles. Press the DEFROST
button. Turn off all other switches and gauges.
%*
[RE01700(ALL)05/95]
Connecting the jumper cables
*
[RE02500(ALL)03/95]1.
Connect one end of the first jumper cable to the positive (+)
terminal of the discharged battery. (You can connect either
jumper cable to the positive (+) terminal, as long as you use
the same cable for both positive terminals.) Most jumper
cables have a red cable and a black cable. The red cable is
generally used for the positive terminals and the black for
the negative ones.
*
[RE02600(ALL)04/95]2.
Connect the other end of the first cable to the positive (+)
terminal of the booster battery.
File:cdreo.ex
Update:Thu Jan 25 12:24:30 1996

Roadside Emergencies
173
*
[RE12400(ALL)01/95]6.
Remove the jack and fully tighten the lug nuts in the order
shown in the following illustration. As soon as possible, have
your dealer or a qualified service technician check the lug
nuts for proper torque specifications.
[RE12550(ALL)04/94]
13-1/2 pica
art:0000498-D
The lug nuts on the wheel
*
[RE12600(ALL)11/94]7.
Place any wheel covers and ornaments in the trunk.
*
[RE12700(ALL)03/95]8.
Put the tire, jack, and wrench away. Make sure the jack is
securely fastened so it does not rattle when you drive.
*
[RE12750(ALL)01/95]9.
Unblock the wheels.
[RE12900(ALL)05/95]
Removing and Replacing Styled Polycast Wheel
Ornaments
[RE13000(ALL)05/95]
To remove a wheel ornament, insert the tapered end of the jack
handle between the ornament and wheel and pry the ornament
from the wheel.
[RE13005(ALL)05/95]
To install the polycast wheel center ornament, you should insert
one side of the ornament into the center of the wheel opening
and strike the opposite side with the palm of your hand until
the ornament is seated in the opening.
File:cdreo.ex
Update:Thu Jan 25 12:24:30 1996

Roadside Emergencies
175
*
[RE14800(ALL)03/95]
Replacing the anti-theft lug nut
*
[RE14900(ALL)03/95]
Insert the key over the locking lug nut. Place the lug nut
wrench over the lug nut key and, while applying pressure on
the key, install the lug nut.
*
[RE15050(ALL)02/95]
If the Engine Cranks But Does Not Start or
Does Not Start After a Collision
*
[RE15100(ALL)04/95]
The Fuel Pump Shut-off Switch
*
[RE15200(ALL)03/95]
If the engine cranks but does not start or if you have had a
collision, the fuel pump shut-off switch may have been
triggered. The shut-off switch is a device that stops the fuel
pump when your vehicle has been involved in a substantial jolt.
*
[RE15250(ALL)01/95]
For information on how to check and reset the fuel pump
shut-off switch, seeFuel pump shut-off switchin the Index.
*
[RE16400(ALL)05/95]
Towing Your Vehicle
*
[RE16500(ALL)04/95]
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center. Recommended towing options include wheel lift towing
or flat bed towing.
File:cdreo.ex
Update:Thu Jan 25 12:24:30 1996

179
Customer Assistance
*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)05/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators that put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (3 years or
60,000 km), whichever comes first. To purchase Roadside
Assistance coverages beyond this period, through Ford Auto
Club, contact your Ford or Lincoln-Mercury dealer (not
available in Canada).
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996

180
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
%*
[HS00500(ALL)03/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
*
[HS01000(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS01125(ALL)01/95]
6 pica art:0001312-A*
[HS01150(ALL)03/95]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996

Customer Assistance
181
[HS01175(ALL)01/95]
6 pica art:0001313-A*
[HS01200(ALL)04/95]
Please have the following information available when contacting
Ford Customer Assistance:
*
[HS01300(ALL)04/95]
n
your telephone number (both business and home)
*
[HS01400(ALL)04/95]
n
the name of the dealer and the city where the dealership is
located
*
[HS01500(ALL)04/95]
n
the year and make of your vehicle
*
[HS01550(ALL)04/95]
n
the date purchased
*
[HS01600(ALL)03/95]
n
the current mileage on your vehicle
%*
[HS01700(ALL)03/95]
n
your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
[HS01750(ALL)05/95]
6 pica art:0001195-A
Vehicle Identification Number (VIN/Serial Number)
*
[HS02200(ALL)03/95]
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996

182
*
[HS02300(ALL)02/95]
The Dispute Settlement Board (U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board Review?
*
[HS02700(ALL)03/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln Cars and Ford and
Mercury Light Trucks under warranty that have not been
resolved by a dealer or Ford Motor Company.
*
[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
n
A non-Ford product
*
[HS02900(ALL)01/95]
n
A non-Ford dealership
*
[HS03100(ALL)01/95]
n
A vehicle sales transaction
*
[HS03200(ALL)01/95]
n
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
*
[HS03300(ALL)01/95]
n
Items not covered by your warranty
*
[HS03400(ALL)01/95]
n
Alleged liability claims
*
[HS03450(ALL)01/95]
n
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS03500(ALL)01/95]
n
Cases currently in litigation
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996

Customer Assistance
185
*[HS05500(ALL)04/95]nthe year, make, model, and vehicle identification number
*[HS05600(ALL)04/95]nthe date you bought your vehicle
*[HS05700(ALL)04/95]nthe date of repair and the mileage at the time of repair
*[HS05800(ALL)04/95]nthe current mileage
*[HS05900(ALL)04/95]nthe name of the dealer who sold you the vehicle or who
serviced your vehicle
*[HS06000(ALL)04/95]na brief description of your unresolved complaint
*[HS06100(ALL)05/95]na brief summary of actions that were taken with the dealer
and Ford Motor Company
*[HS06200(ALL)05/95]nthe names (if known) of all people you contacted at the
dealership
*[HS06300(ALL)04/95]na description of the action you want done to resolve your
concern.
*[HS06310(ALL)04/95]Should your application NOT qualify for review, an explanation
will be mailed to you.
*[HS06320(ALL)04/95]Reporting Safety Defects (U.S. Only)
*[HS06340(ALL)01/95]If you believe that your vehicle has a defect which could cause
a crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor Company.
*[HS06360(ALL)01/95]If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996

Customer Assistance
187
%*
[HS08100(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
*
[HS08200(ALL)03/95]
If a specific item of concern arises, where a solution cannot be
reached between a vehicle owner, Ford of Canada, and/or one
of its dealers (that all parties can agree upon), the owner may
wish to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
*
[HS08300(ALL)05/95]
CAMVAP uses the services of Provincial Administrators to
assist consumers in scheduling and preparing for their
arbitration hearings. However, before you can proceed with
CAMVAP you must follow your manufacturer's dispute
resolution process as outlined under ªService/Maintenance
Concerns (U.S. or Canada)º earlier in this chapter.
*
[HS08400(ALL)05/95]
Consumers wishing to obtain further information about the
program can obtain an information booklet from your dealer or
contact the Provincial Administrator, Canadian Motor Vehicle
Arbitration Plan, at the address or telephone number shown
below.
*
[HS08450(ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
*
[HS08500(ALL)06/95]
This plan is not available in the province of Quebec.
*
[HS08600(ALL)06/95]
Getting Help Outside the U.S. and Canada
*
[HS08700(ALL)06/95]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996