ECU FORD CROWN VICTORIA 2003 2.G Owner's Guide

before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
187

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership of
a new vehicle or the first 29,000 km (18,000 miles), whichever occurs first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
190

WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specification WSB-M8B16–A2.
Refer toLubricant specifications
in this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 4.5°C (40°
F), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait up to 10 minutes for the oil to drain into
the oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
200

If an overfill occurs, excess fluid
should be removed by a qualified
technician.
An overfill condition of
transmission fluid may cause
shift and/or engagement
concerns and/or possible
damage.
Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
AIR FILTER MAINTENANCE
Refer to the scheduled maintenance guide for the appropriate intervals
for changing the air filter element.
When changing the air filter element, use only the Motorcraft air filter
element listed. Refer toMotorcraft Part Numbers.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
Changing the air filter element
1. Release the clamps that secure the air filter housing cover.
2. Carefully separate the two halves of the air filter housing.
3. Remove the air filter element from the air filter housing.
4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
5. Install a new air filter element. Be
careful not to crimp the filter
element edges between the air filter
housing and cover. This could cause
filter damage and allow unfiltered
air to enter the engine if not
properly seated.
6. Replace the air filter housing cover and secure the clamps.
7. Replace the air inlet tube and secure the clamp.
DON’T ADD
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
225

When replacing full size tires, never mix radial bias-belted, or
bias-type tires. Use only the tire sizes that are listed on the
Certification or Tire Label. Make sure that all tires are the same size,
speed rating, and load-carrying capacity. Use only the tire combinations
recommended on the label. If you do not follow these precautions,
your vehicle may not drive properly and safely.
Make sure that all replacement tires are of the same size, type,
load-carrying capacity and tread design (e.g.,“All Terrain”,
“Touring”, etc.), as originally offered by Ford.
Failure to follow these precautions may adversely affect the
handling of the vehicle, and increase the risk of loss of vehicle
control, vehicle rollover and/or personal injury.
Tires that are larger or smaller than your vehicle’s original tires may also
affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains.
Follow these guidelines when using snow tires and chains:
•Either cable type chains or SAE class S chains can be used.
•Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
•Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
•If possible, avoid fully loading your vehicle.
•Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
•The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
229

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln, Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford’s rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60,000 km (36,000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Following is a list of several Ford Genuine Accessory products. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.fordaccessories.com.
Vehicle Security
Air bag anti-theft locks
Locking gas cap
Remote keyless entry
Styled wheel locks
Underbody security lighting
Vehicle security systems
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Accessories
Accessories
237

safety belt maintenance .........124
warning light and
chime ...................13, 16, 119–120
Safety seats for children ..........135
Seat belts
(see Safety restraints) .............110
Seats ..........................................106
child safety seats ....................135
cleaning ...................................194
SecuriLock passive
anti-theft system ...............102–104
Servicing your vehicle ..............197
Spare tire (see Changing
the Tire) ....................................172
Spark plugs,
specifications .....................230, 233
Specification chart,
lubricants ...........................232–233
Speed control ..............................77
Speedometer ...............................20
Starting your
vehicle ........................143–144, 146
jump starting ..........................176
Steering
speed sensitive .......................151
Steering wheel
controls ..........................64, 77, 81
tilting .........................................64
T
Tires ...........................171, 226–227
changing ..........................171–172
checking the pressure ............227
replacing ..................................228
rotating ....................................227
snow tires and chains ............229
tire grades ...............................227treadwear ................................226
Towing .......................................158
recreational towing .................161
trailer towing ..........................158
wrecker ....................................181
Traction control ........................149
active light ................................13
Traction-lok rear axle ...............156
Transmission .............................152
fluid, checking and adding
(automatic) .............................222
fluid, refill capacities ..............230
lubricant specifications ..232–233
Trip odometer .............................21
Trunk ...........................................94
remote release ....................91, 97
Turn signal ............................14, 56
V
Vehicle dimensions ...................233
Vehicle Identification Number
(VIN) ..........................................235
Vehicle loading ..........................156
Ventilating your vehicle ...........146
W
Warning chimes ...........................16
Warning lights (see Lights) .......10
Washer fluid ..............................200
Water, Driving through .............156
Windows
power .........................................74
Windshield washer fluid and
wipers
checking and adding fluid .....200
2003 Crown Victoria(cro)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
245