Sync FORD E-450 2019 Workshop Manual

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements.
END USER LICENSE
AGREEMENT
SYNC End User License Agreement
(EULA)
• You have acquired a device ("DEVICE")
that includes software licensed by Ford
Motor Company and its affiliates
("FORD MOTOR COMPANY") from an
affiliate of Microsoft Corporation
("MS") . Those installed software
products of MS origin, as well as
associated media, printed materials, and "online" or electronic
documentation ("MS SOFTWARE")
are protected by international
intellectual property laws and treaties.
The MS SOFTWARE is licensed, not
sold. All rights reserved.
• The MS SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY. The additional
software and systems of FORD
MOTOR COMPANY origin, as well as
associated media, printed materials,
and "online" or electronic
documentation ("FORD SOFTWARE")
are protected by international
intellectual property laws and treaties.
The FORD SOFTWARE is licensed, not
sold. All rights reserved.
296
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

•
THERE ARE NO WARRANTIES OTHER
THAN THOSE THAT MAY EXPRESSLY
BE PROVIDED FOR YOUR NEW
VEHICLE.
Adobe
Contains Adobe® [Flash® Player] or
[AIR®] technology by Adobe Systems
Incorporated. This [Licensee Product]
contains [Adobe® Flash® Player]
[Adobe® AIR®] software under license
from Adobe Systems Incorporated,
Copyright ©1995-2009 Adobe
Macromedia Software LLC. All rights
reserved. Adobe, Flash and AIR are
trademarks of Adobe Systems
Incorporated.
End User Notice
Microsoft® Windows® Mobile for
Automotive Important Safety
Information
This system Ford SYNC contains software
that is licensed to Manufacturer FORD
MOTOR COMPANY by an affiliate of
Microsoft Corporation pursuant to a license
agreement. Any removal, reproduction,
reverse engineering or other unauthorized
use of the software from this system in
violation of the license agreement is strictly
prohibited and may subject you to legal
action.
Read and follow instructions: Before
using your Windows Automotive- based
system, read and follow all instructions
and safety information provided in this end
user manual ("User's Guide"). Not
following precautions found in this User's
Guide can lead to an accident or other
serious consequences. Keep User's Guide in vehicle: When kept
in the vehicle, the User's Guide will be a
ready reference for you and other users
unfamiliar with the Windows
Automotive-based system. Please make
certain that before using the system for
the first time, all persons have access to
the User's Guide and read its instructions
and safety information carefully. WARNING:
Operating certain
parts of this system while driving can
distract your attention away from the
road, and possibly cause an accident or
other serious consequences. Do not
change system settings or enter data
non-verbally (using your hands) while
driving. Stop the vehicle in a safe and
legal manner before attempting these
operations. This is important since while
setting up or changing some functions
you might be required to distract your
attention away from the road and
remove your hands from the wheel.
General Operation
Voice Command Control:
Functions
within the Windows Automotive-based
system may be accomplished using only
voice commands. Using voice commands
while driving allows you to operate the
system without removing your hands from
the wheel.
Prolonged Views of Screen:
Do not
access any function requiring a prolonged
view of the screen while you are driving.
Pull over in a safe and legal manner before
attempting to access a function of the
system requiring prolonged attention. Even
occasional short scans to the screen may
be hazardous if your attention has been
diverted away from your driving task at a
critical time.
301
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

THE GRACENOTE SOFTWARE, EACH ITEM
OF GRACENOTE DATA AND THE
GRACENOTE CONTENT ARE LICENSED
TO YOU "AS IS". NEITHER GRACENOTE
MAKES ANY REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED,
REGARDING THE ACCURACY OF ANY
GRACENOTE DATA FROM THE
GRACENOTE SERVERS OR GRACENOTE
CONTENT. GRACENOTE COLLECTIVELY
AND SEPARATELY RESERVE THE RIGHT
TO DELETE DATA AND/OR CONTENT
FROM THE COMPANIES' RESPECTIVE
SERVERS OR, IN THE CASE OF
GRACENOTE, CHANGE DATA
CATEGORIES FOR ANY CAUSE THAT
GRACENOTE DEEMS SUFFICIENT. NO
WARRANTY IS MADE THAT EITHER
GRACENOTE CONTENT OR THE
GRACENOTE SOFTWARE OR
GRACENOTE SERVERS ARE ERROR-FREE
OR THAT THE FUNCTIONING OF THE
GRACENOTE SOFTWARE OR
GRACENOTE SERVERS WILL BE
UNINTERRUPTED. GRACENOTE IS NOT
OBLIGATED TO PROVIDE YOU WITH ANY
ENHANCED OR ADDITIONAL DATA TYPES
THAT GRACENOTE MAY CHOOSE TO
PROVIDE IN THE FUTURE AND IS FREE
TO DISCONTINUE ITS ONLINE SERVICES
AT ANY TIME. GRACENOTE DISCLAIM ALL
WARRANTIES EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. NEITHER
GRACENOTE WARRANTS THE RESULTS
THAT WILL BE OBTAINED BY YOUR USE
OF THE GRACENOTE SOFTWARE OR ANY
GRACENOTE SERVER. IN NO CASE WILL
GRACENOTE BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL
DAMAGES OR FOR ANY LOST PROFITS
OR LOST REVENUES FOR ANY REASON
WHATSOEVER.
© Gracenote 2007.
Vehicle with SYNC only
United States and Mexico
FCC ID: KMHSG1G1
IC: 1422A-SG1G1
Mexico
Model: KMHSG1P1
NOM-121-SCT1-2009
The operation of this equipment is subject
to the following two conditions: (1) This
equipment or device may not cause
harmful interference, and (2) this
equipment or device must accept any
interference, including interference that
may cause undesired operation.
Vehicle with SYNC with
Touchscreen/My Touch
FCC ID: KMHSYNCG2
IC: 1422A-SYNCG2
This device complies with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that may cause undesired
operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The antenna used for this transmitter must
not be co-located or operating in
conjunction with any other antenna or
transmitter.
317
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Appendices

A
A/C
See: Climate Control.......................................... 66
About This Manual...........................................5
ABS See: Brakes.............................................................. 91
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................... 91
Accessories......................................................271 Exterior Style......................................................... 271
Interior Style.......................................................... 271
Peace of Mind....................................................... 271
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................156
Vertical Aim Adjustment Procedure...........156
Adjusting the Steering Wheel....................47
Airbag Disposal
...............................................38
Air Conditioning See: Climate Control.......................................... 66
Air Filter See: Changing the Engine Air Filter..............159
Appendices
....................................................294
At a Glance........................................................16
Audible Warnings and Indicators..............57 Fail-Safe Cooling Warning Chime.................. 57
Headlamps On Warning Chime...................... 57
Key in Ignition Warning Chime......................... 57
Parking Brake On Warning Chime.................. 57
Shift to Park Warning Chime............................ 57
Audio System.................................................214 General Information.......................................... 214
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................216
Accessing CD or MP3 Mode............................ 217
Accessing the Auxiliary Media Sources.............................................................. 216
Accessing the Folders........................................ 217
Accessing the Menu........................................... 217
Accessing the Phone Features....................... 217
Adjusting the Volume........................................ 217
Changing Radio Stations................................. 218
Ejecting the CD.................................................... 218
Fast Forwarding the Media............................. 218
Inserting a CD....................................................... 218Muting the Audio................................................
218
Playing or Pausing Media................................ 218
Rewinding the Media......................................... 218
Scanning the Audio........................................... 218
Selecting a Frequency Band.......................... 218
Setting the Memory Presets........................... 218
Switching Shuffle Mode On and Off...........218
Switching the Audio Unit On and Off.........218
Using Seek, Fast Forward and Reverse.............................................................. 219
Audio Unit - Vehicles With: AM/FM.......215 Accessing the Clock Settings......................... 215
Accessing the Sound Settings....................... 216
Adjusting the Volume........................................ 216
Changing Radio Stations................................. 216
Selecting the Audio Modes............................. 216
Setting the Memory Presets........................... 216
Switching the Audio Unit On and Off.........216
Using Seek, Fast Forward and Reverse.............................................................. 216
Automatic Transmission.............................87 Brake-Shift Interlock.......................................... 88
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 89
Putting your vehicle in or out of gear:...........87
Automatic Transmission Fluid Check.............................................................149
Automatic Transmission Fluid Filter............152
Checking Automatic Transmission Fluid.................................................................... 149
Auxiliary Power Points..................................72 110 Volt AC Power Point..................................... 72
12 Volt DC Power Point....................................... 72
Locations.................................................................. 72
Auxiliary Switches
........................................272
B
Battery See: Changing the 12V Battery...................... 153
Bonnet Lock See: Opening and Closing the Hood............141
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check.........................................152
Brakes..................................................................91 General Information............................................. 91
Breaking-In.......................................................116
319
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Bulb Specification Chart............................212
C
Capacities and Specifications -
6.2L................................................................203
Alternative Engine Oil for Extremely Cold Climates........................................................... 207
Specifications..................................................... 204
Capacities and Specifications - 6.8L................................................................207
Alternative Engine Oil for Extremely Cold Climates............................................................. 212
Specifications..................................................... 209
Capacities and Specifications................198
Car Wash See: Cleaning the Exterior............................... 160
Catalytic Converter.......................................84
On-Board Diagnostics (OBD-II)..................... 85
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 85
Changing a Bulb............................................157 Lamp Assembly Condensation..................... 157
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs (Cut-Away Only)............................... 158
Replacing Front Parking Lamp and Direction Indicator Bulbs............................................... 158
Replacing Headlamp Bulbs............................ 157
Replacing Side Marker Bulbs......................... 158
Changing a Fuse...........................................139 Fuses....................................................................... 139
Changing a Road Wheel............................192 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 193
Tire Change Procedure..................................... 194
Changing the 12V Battery..........................153 Dual Batteries...................................................... 155
Reconnecting the Battery............................... 154
Changing the Engine Air Filter.................159
Changing the Wiper Blades......................155
Checking the Wiper Blades.......................155
Child Restraint and Seatbelt Maintenance..................................................31
Child Restraint Positioning.........................25
Child Safety
........................................................17
General Information............................................. 17
Cleaning Leather Seats
..............................164 Cleaning Products
.......................................160
Materials................................................................ 160
Cleaning the Engine.....................................162
Cleaning the Exterior
..................................160
Cleaning the Headlamps.................................. 161
Exterior Chrome Parts....................................... 161
Exterior Plastic Parts.......................................... 161
Stripes or Graphics.............................................. 161
Underbody............................................................. 161
Under Hood........................................................... 161
Cleaning the Instrument Panel and Instrument Cluster Lens.........................163
Cleaning the Interior
....................................163
Mirrors..................................................................... 163
Cleaning the Wheels
...................................165
Cleaning the Windows and Wiper Blades
............................................................162
Climate Control..............................................66
Coolant Check See: Engine Coolant Check............................ 144
Crash Sensors and Airbag Indicator........37
Cruise Control
..................................................47
Principle of Operation........................................ 96
Cruise control See: Using Cruise Control................................. 96
Customer Assistance
..................................124
D
Data Recording
..................................................7
911 Assist Privacy Notice...................................... 11
Comfort, Convenience and Entertainment Data........................................................................\
9
Event Data................................................................. 9
Service Data............................................................. 8
Services That Third Parties Provide...............10
Services That We Provide.................................. 10
Vehicles With a Modem..................................... 10
Vehicles With SYNC............................................. 10
Daytime Running Lamps............................50
Digital Radio...................................................219 HD Radio Reception and Station
Troubleshooting............................................ 220
Direction Indicators.......................................50
Doors and Locks
.............................................42
Driver and Passenger Airbags....................33 Children and Airbags........................................... 37
Passenger Airbag On and Off Switch ..........33
320
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Proper Driver and Front Passenger Seating
Adjustment........................................................ 37
Driving Aids......................................................98
Driving Hints....................................................116
Driving Through Water
.................................117
DRL See: Daytime Running Lamps......................... 50
E
Economical Driving
.......................................116
Electromagnetic Compatibility..............294
Emission Law...................................................83 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........84
Tampering With a Noise Control System................................................................ 83
End User License Agreement.................296 SYNC End User License Agreement
(EULA).............................................................. 296
Engine Block Heater......................................76 Using the Engine Block Heater........................ 76
Engine Coolant Check................................144 Adding Coolant.................................................... 145
Coolant Change................................................... 147
Engine Coolant Temperature Management................................................... 148
Fail-Safe Cooling................................................. 147
Recycled Coolant............................................... 146
Severe Climates................................................... 147
Engine Emission Control
.............................83
Engine Immobilizer See: Passive Anti-Theft System..................... 45
Engine Oil Check...........................................143 Adding Engine Oil............................................... 143
Engine Oil Dipstick.......................................143
Engine Specifications - 6.2L
....................198
Drivebelt Routing................................................ 198
Engine Specifications - 6.8L....................198 Drivebelt Routing................................................ 199
Environment
......................................................15
Essential Towing Checks..........................108 Before Towing a Trailer...................................... 113
Hitches................................................................... 109
Launching or Retrieving a Boat or Personal Watercraft (PWC).......................................... 114
Safety Chains........................................................ 110
Trailer Brakes......................................................... 110Trailer Lamps.........................................................
113
Trailer Towing Connector................................ 109
When Towing a Trailer....................................... 113
Event Data Recording See: Data Recording............................................... 7
Exterior Mirrors
.................................................51
Fold-Away Exterior Mirrors................................ 51
Power Exterior Mirrors......................................... 51
Telescoping Mirrors ............................................. 52
F
Fastening the Seatbelts..............................28 Seatbelt Locking Modes.................................... 29
Using Seatbelts During Pregnancy................28
Flat Tire See: Changing a Road Wheel........................ 192
Floor Mats
.........................................................117
Ford Credit..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................274
Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 275
Ford Protect Extended Service Plans (U.S. Only)................................................................... 274
Fuel and Refueling..........................................77
Fuel Consumption..........................................81 Advertised Capacity............................................. 81
Fuel Economy......................................................... 81
Fuel Quality - E85...........................................77 Choosing the Right Fuel - Flex Fuel
Vehicles................................................................ 77
Switching Between E85 and Gasoline.........78
Fuel Quality - Gasoline
.................................79
Choosing the Right Fuel..................................... 79
Fuel Shutoff
....................................................120
Fuses..................................................................131
Fuse Specification Chart.............................131
Passenger Compartment Fuse Panel........136
Power Distribution Box...................................... 131
G
Gauges...............................................................53 Battery Voltage Gauge....................................... 54
Engine Coolant Temperature Gauge............54
Fuel Gauge.............................................................. 53
Information Display............................................. 54
321
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index

Reprogramming the Remote Control..........40
Sounding the Panic Alarm.................................
41
Removing a Headlamp...............................157
Repairing Minor Paint Damage...............165
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................41
Reporting Safety Defects (Canada Only)...............................................................129
Reporting Safety Defects (U.S. Only)...............................................................129
Roadside Assistance....................................119 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 120
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 119
Vehicles Sold in the United States: Using Roadside Assistance..................................... 119
Roadside Emergencies................................119
Running-In See: Breaking-In................................................... 116
Running Out of Fuel......................................79 Filling a Portable Fuel Container................... 80
S
Safety Precautions
.........................................77
Satellite Radio................................................221
Satellite Radio Electronic Serial Number
(ESN)................................................................. 222
Satellite Radio Reception Factors...............222
SiriusXM Satellite Radio Service.................. 222
Troubleshooting................................................. 223
Scheduled Maintenance Record...........283
Scheduled Maintenance
...........................276
Seatbelt Extension.........................................31
Seatbelt Height Adjustment.....................30
Seatbelts............................................................27 Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Seats...................................................................69 Security..............................................................45
Sitting in the Correct Position...................69
Snow Chains
See: Using Snow Chains.................................. 187
Spare Wheel See: Changing a Road Wheel........................ 192
Special Notices................................................12 Fleet Telematics Modem.................................... 13
FordPass Connect................................................. 13
New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using your Vehicle as an Ambulance.............13
Special Operating Conditions Scheduled Maintenance...............................................281
Exceptions............................................................ 283
Speed Control See: Cruise Control.............................................. 96
Starter Switch See: Ignition Switch............................................. 74
Starting a Gasoline Engine..........................74 Failure to Start....................................................... 75
Guarding Against Exhaust Fumes.................. 75
Important Ventilating Information.................75
Stopping the Engine When Your Vehicle is Moving.................................................................. 75
Stopping the Engine When Your Vehicle is Stationary........................................................... 75
Starting and Stopping the Engine
............74
General Information............................................ 74
Steering.............................................................98
Steering Wheel
................................................47
Sun Visors.........................................................52
Illuminated Vanity Mirror................................... 52
Supplementary Restraints System
.........32
Principle of Operation......................................... 32
Symbols Glossary.............................................5
SYNC™ Applications and Services........................................................243
911 Assist............................................................... 243
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only).................................................... 247
Vehicle Health Report (If Equipped, United States Only).................................................... 245
324
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index

SYNC™ AppLink
™.....................................250
SYNC Mobile Apps............................................ 250
SYNC™............................................................225 General Information.......................................... 225
SYNC™ Troubleshooting
.........................262
T
Technical Specifications See: Capacities and Specifications.............198
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................126
Tire Care
...........................................................169
Glossary of Tire Terminology........................... 171
Information About Uniform Tire Quality Grading.............................................................. 169
Information Contained on the Tire Sidewall............................................................. 172
Temperature A B C............................................. 170
Traction AA A B C................................................ 170
Treadwear.............................................................. 170
Tire Pressure Monitoring System...........188 Changing Tires With a Tire Pressure
Monitoring System........................................ 189
Understanding Your Tire Pressure Monitoring System ....................................... 189
Tires See: Wheels and Tires...................................... 168
Towing a Trailer.............................................104 Load Placement................................................. 104
Towing the Vehicle on Four Wheels.......115 Emergency Towing.............................................. 115
Recreational Towing........................................... 115
Towing..............................................................104
Traction Control
..............................................93
Principle of Operation........................................ 93
Transmission Code Designation............202
Transmission....................................................87
Transporting the Vehicle............................123
U
Under Hood Overview................................142
USB Port
..........................................................224
Using Cruise Control.....................................96
Canceling the Set Speed................................... 97
Changing the Set Speed................................... 96
Resuming the Set Speed................................... 97Setting the Cruise Speed..................................
96
Switching Cruise Control Off........................... 97
Switching Cruise Control On........................... 96
Using Snow Chains
......................................187
Using SYNC™ With Your Media Player.............................................................252
Accessing Your Play Menu.............................. 257
Connecting Your Digital Media Player to the USB Port........................................................... 252
Media Menu Features....................................... 255
Media Voice Commands................................. 254
System Settings................................................. 259
What's Playing?................................................. 253
Using SYNC™ With Your Phone
............230
Accessing Features Through the Phone
Menu.................................................................. 234
Accessing Your Phone Settings.................... 239
Making a Call....................................................... 233
Pairing Subsequent Cell Phones.................. 231
Pairing Your Cell Phone for the First Time ........................................................................\
..... 230
Phone Options during an Active Call.........233
Phone Voice Commands................................. 231
Receiving Calls.................................................... 233
System Settings................................................. 240
Text Messaging................................................... 237
Using Traction Control.................................93 Switching the System Off ................................ 93
System Indicator Lights and Messages............................................................ 93
Using Voice Recognition............................227 Initiating a Voice Session................................. 227
System Interaction and Feedback..............228
Utilizing the Mediation/Arbitration Program (Canada Only)..........................127
V
Vehicle Care
...................................................160
General Information.......................................... 160
Vehicle Certification Label
.......................202
Vehicle Identification Number.................201
Vehicle Storage
.............................................165
Battery.................................................................... 166
Body........................................................................\
. 165
Brakes..................................................................... 166
Cooling system.................................................... 166
Engine..................................................................... 166
325
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index