phone FORD E SERIES 2009 4.G User Guide

•current odometer reading
•vehicle identification number (VIN)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
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Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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Customer Assistance
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For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
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Accessories
315

A
Accessory delay ..........................63
AdvanceTrac ..............................198
Air cleaner filter ...............300–302
Airbag supplemental restraint
system ................................107–108
and child safety seats ............109
description ..............................108
disposal ....................................112
driver airbag ............................110
indicator light .........................112
operation .................................110
passenger airbag .....................110
passenger deactivation
switch ......................................113
Ambulance packages ....................8
Antifreeze
(see Engine coolant) ................275
Anti-lock brake system
(see Brakes) ......................195–196
Anti-theft system ........................86
arming the system ....................87
Audio system
(see Radio) ......................20, 22, 27
Automatic transmission
driving an automatic
overdrive .................207, 209, 212
fluid, adding ............................296
fluid, checking ........................296
fluid, refill capacities ..............303
fluid, specification ..................303
Auxiliary Input Jack ...................34
Auxiliary power point .................61
Axle
lubricant specifications ..........303
refill capacities ........................303
traction lok ..............................203B
Battery .......................................272
acid, treating emergencies .....272
jumping a disabled battery ....242
maintenance-free ....................272
replacement, specifications ...302
servicing ..................................272
Belt-Minder.............................103
Booster seats .............................132
Brakes ........................................195
anti-lock ...........................195–196
anti-lock brake system (ABS)
warning light ...........................196
fluid, checking and adding ....295
fluid, refill capacities ..............303
fluid, specifications .................303
lubricant specifications ..........303
parking ....................................196
shift interlock ..........................205
trailer .......................................184
Bulbs ............................................50
C
Capacities for refilling fluids ....303
Cell phone use ..............................9
Changing a tire .........................232
Child safety seats ......................121
in front seat ............................121
in rear seat ..............................121
LATCH .....................................124
recommendations ...................119
tether anchorage hardware ...127
Child safety seats - booster
seats ...........................................132
Cleaning your vehicle
engine compartment ..............260
exterior ....................................263
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Index
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