phone FORD E SERIES 2013 4.G Workshop Manual

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
352SYNC
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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC353
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Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
354SYNC
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
SYNC355
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A.Memory presets:In radio and satellite radio mode, press to access
your saved preset stations or channels.
To save a station or channel, tune to the desired station or channel, then
press and hold a preset button. The sound momentarily mutes, then
returns when the preset is saved.
B.CD/DVD slot:Insert a CD or DVD, label side up.
C.Eject:Eject a CD or DVD from the system.
D.TUNE/RPT:
•In radio or satellite radio mode, turn to advance in individual
increments up or down the frequency band to the desired station.
•In MP3 mode, turn to advance to the next or previous folder.
•In navigation mode, hear the last spoken navigation guidance prompt.
E.MAP:
•Press to access the navigation map.
•Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are
active to see the different map guidance views.
F.DEST:
•Press to access the navigation destination entry menu.
•Press while the navigation destination entry menu is active to show
additional destination entry techniques.
G.N AV:
•Press to access the navigation menu.
•Press while the navigation menu is active to see the navigation menu
tabs.
H.I (Information):Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and Help.
I.PHONE:Access the SYNC phone menu.
J.DISP:Select a display mode: On, Status Bar Only, and Off.
K.SEEK:
•In radio and satellite radio mode, press the arrow buttons to find
previous or next available stations or channels within the currently
selected Category or Genre.
•In CD/DVD mode, press the arrow buttons to select the previous or
next track or chapter.
L.MENU:
•Press to access the system menu.
•Press while the system menu is active to see the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
Navigation System (If Equipped)357
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When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
Navigation System (If Equipped)367
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System Information
Press the I (information) button, then select System
Information.
In this screen you can view the following options:
•Phone number for your Customer Service Center
•Current system versions installed
•Current SIRIUSRadio ESN
•SIRIUSTravel Link™ ESN.
Note:Not all tab selections may be available in all markets. Check with
your authorized dealer for availability.
Help
The Help screen allows you to view basic information about controls and
driving restrictions as well as traffic legend information and basic voice
commands available in various modes.
If you select: You can:
Basic OperationView hard buttons on your navigation system.
Press the desired icon to view the button
description.
Driving RestrictionView the system’s driving restriction.
Traffic LegendView the color code for the Speed and Flow
of roads on the navigation system. You can
also select Traffic Incidents to help you
differentiate between viewed and unviewed
incidents.
Voice CommandsView a brief listing of possible voice
commands in a specific mode.
388Navigation System (If Equipped)
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Programming a Destination Using the Touchscreen
1. Press the DEST hard button.
2. Select from the following:
•Quick:Allows you to cancel the route, access emergency destinations
(such as a hospital or police), save your favorite destinations to
presets for quick access, find the nearest point of interest (POI), and
also to use a previous destination or an entry from your address book
as a destination.
•Standard:Allows you to set a destination using any of the following:
Address Book, Previous Destination, Phone Number, Map, Street
Address, POI, Freeway Exit/Entrance or Intersection. Selections on
the standard screen are speed-dependent features.
•Edit Route:Allows you to make any adjustments to the currently
selected navigation route such as: Cancel, Detour, View Route, Edit
Route Preferences, Edit Traffic Preferences, Edit Destination/Way
Points and Edit Turn List.
Programming a Destination Using Voice Commands
Press the voice button on the steering wheel.
If you want to: Say:
Enter an address. “Destination street address”
Enter an intersection. “Destination intersection”
Find a point of interest
(POI) by its category.“Destination nearest ” or
“Destination nearest POI”
Find a point of interest
(POI) by its name.“Destination POI”
Go to a previous destination. “Destination previous destination”
Go to your home location. “Destination home”
Use a nametag from your
address book.“Destination ”
Get help. “Help”
Note:If the system’s language is set to French or Spanish, the city and
street names need to be spelled. When in Spelling Mode, you may speak
letters or say, “Line #”. The system is designed to work even if you have
made a spelling error.
390Navigation System (If Equipped)
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Emergency Services
Do not rely on any navigation features included in the system to route
you to emergency services. Ask local authorities or an emergency
services operator for these locations. Not all emergency services such as
police, fire stations, hospitals and clinics are likely to be contained in the
map database for such navigation features.
Map Data DVD End User License Terms
The data (“Data”) is provided for your personal, internal use only and
not for resale. It is protected by copyright, and is subject to the following
terms and conditions which are agreed to by you, on the one hand, and
(Licensee). (“Licensee”) and its licensors (including their licensors and
suppliers) on the other hand. Such licensors include NAVTEQ North
America, LLC. Without limiting the foregoing, you agree that NAVTEQ
North America, LLC shall have the right to enforce these Terms directly
against you.2004 NAVTEQ. All rights reserved. The Data for areas of
Canada includes information taken with permission from Canadian
authorities, including:Her Majesty the Queen in Right of Canada,
Queen’s Printer for Ontario,Canada Post Corporation, Geobase.
Terms and Conditions
Personal use only:You agree to use this Data together with your FLM
navigation system for solely personal, non commercial purposes for
which you were licensed, and not for service bureau, time-sharing or
other similar purposes. Accordingly, but subject to the restrictions set
forth in the following paragraphs, you may copy this Data only as
necessary for your personal use to (i) view it, and (ii) save it, provided
that you do not remove any copyright notices that appear and do not
modify the Data in any way. You agree not to otherwise reproduce copy,
modify, decompile, disassemble or reverse engineer any portion of this
Data, and may not transfer or distribute it in any form, for any purpose,
except to the extent permitted by mandatory laws.
Restrictions:Except where you have been specifically licensed to do so
by (Licensee), and without limiting the preceding paragraph, you may
not (a) use this Data with any products, systems, or applications
installed or otherwise connected to or in communication with vehicles,
capable of vehicle navigation, positioning, dispatch, real time route
guidance, fleet management or similar applications; or (b) with or in
communication with any positioning devices or any mobile or
wireless-connected electronic or computer devices, including without
limitation cellular phones, palmtop and handheld computers, pagers, and
personal digital assistants or PDAs.
Appendices405
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911 Assist™ ..............................329
A
ABS (see Brakes) .....................137
Accessing call history/phone
book during active call .............319
Accessing the help screen .......388
Accessing the music in your
jukebox ......................................382
Accessing your media menu
features ......................................341
Accessing your phone menu
features ......................................320
Accessory delay ..........................71
Active call menu options .........319
Advanced menu options ...327, 348
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................327
Airbag supplemental restraint
system ..........................................46
and child safety seats ..............47
description ................................46
disposal ......................................54
driver airbag ..............................46
passenger airbag .......................46
passenger deactivation
switch ........................................48
side airbag .................................46
Air cleaner filter .......221–222, 285
Air conditioning ..................99–100
manual heating and air
conditioning system .........99–100
Ambulance packages ..................14
AM/FM .......................................366Antifreeze
(see Engine coolant) ................205
Anti-lock brake system
(see Brakes) ..............................137
Anti-theft system ........................63
arming the system ....................63
AppLink™ .................................336
Audio system
Single CD ............................91–92
Audio system (see Radio) ...91–92
Automatic transmission
driving an automatic
overdrive .........................129, 132
fluid, adding ............................210
fluid, checking ........................210
fluid, refill capacities ..............280
fluid, specification ..................280
Auxiliary input jack (Line in) ....94
Auxiliary powerpoint ................111
Axle
lubricant specifications ..........280
refill capacities ........................280
traction lok ..............................136
B
Battery .......................................218
acid, treating emergencies .....218
jumping a disabled battery ....181
maintenance-free ....................218
replacement, specifications ...285
servicing ..................................218
Booster seats ...............................22
Brakes ........................................137
anti-lock ...................................137
anti-lock brake system (ABS)
warning light ...........................137
brake warning light ................137
410Index
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