FORD E SERIES 2014 4.G Owners Manual

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the Services
You Needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within 40 days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where
all findings of the BBB Auto Line dispute, and decision, are admissible in
the court action. Should you choose to accept the BBB AUTO LINE
decision, Ford is then bound by the decision, and must comply with the
decision within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
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UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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Obtaining a French Owner’s Manual
A French owner’s manual can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go tohttp://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510, or online at:
http://www.tc.gc.ca/eng/roadsafety/menu.htm
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CHANGING A FUSE
Fuses
WARNING:Always replace a fuse with one that has the
specified amperage rating. Using a fuse with a higher amperage
rating can cause severe wire damage and could start a fire.
If electrical components in your
vehicle are not working, a fuse may
have blown. Blown fuses are identified
by a broken wire within the fuse.
Check the appropriate fuses before
replacing any electrical components.
Standard Fuse Amperage Rating and Color
COLOR
Fuse
ratingMini
fusesStandard
fusesMaxi
fusesCartridge
maxi
fusesFuse link
cartridge
2A Grey Grey — — —
3A Violet Violet — — —
4A Pink Pink — — —
5A Tan Tan — — —
7.5A Brown Brown — — —
10A Red Red — — —
15A Blue Blue — — —
20A Yellow Yellow Yellow Blue Blue
25A Natural Natural — Natural Natural
30A Green Green Green Pink Pink
40A — — Orange Green Green
50A — — Red Red Red
60A — — Blue Yellow Yellow
70A — — Tan — Brown
80A — — Natural Black Black
15
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNING:Always disconnect the battery before servicing high
current fuses.
WARNING:To reduce risk of electrical shock, always replace the
cover to the power distribution box before reconnecting the
battery or refilling fluid reservoirs.
Note:If your vehicle is equipped with a dual battery, disconnecting the
primary under-hood battery does not remove power from all circuits.
The power distribution box is located in the engine compartment. It has
high-current fuses that protect your vehicle’s main electrical systems
from overloads.
If the battery has been disconnected and reconnected, refer to
Changing the Vehicle Batteryin theMaintenancechapter.
The high-current fuses are coded as follows:
Fuse or relay
locationFuse amp
ratingProtected components
1 HC micro relay Powertrain control module
2 HC micro relay Starter solenoid
3 HC micro relay Wiper
4 HC micro relay Trailer tow battery charge
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Fuse or relay
locationFuse amp
ratingProtected components
5 HC micro relay Fuel pump
6 HC micro relay Trailer tow park lamp
7 HC micro relay Auxiliary switch #4
8 HC micro relay Auxiliary switch #3
9 HC micro relay Modified vehicle and stripped chassis
run/start
10 — Not used
11 — Not used
12 40A** Modified vehicle and stripped chassis
run/start
13 30A** Starter solenoid relay
14 40A** Run start relay
15 40A** Modified vehicle and stripped chassis
battery
16 50A** Auxiliary air conditioning blower
17 50A** Trailer tow battery charge, Trailer tow
park feed
18 30A** Electric trailer brake, Trailer brake
controller
19 30A** Auxiliary switch #1
20 30A** Auxiliary switch #2
21 — Not used
22 — Not used
23 G8VA relay Air conditioning clutch
24 G8VA relay Horn relay (stripped chassis)
25 HC micro relay Run/start
26 — Not used
27 — Not used
28 20A* Back-up lamp
29 10A* Air conditioning clutch
30 10A* Brake on/off switch
31 10A* Cluster battery (stripped chassis)
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Fuse or relay
locationFuse amp
ratingProtected components
32 50A** Blower motor
33 40A** Anti-lock brake system pump
34 20A** Stripped chassis horn
35 40A** Powertrain control module relay
36 20A** Ignition switch (stripped chassis)
37 G8VA relay Trailer tow stop — left turn signal
38 G8VA relay Trailer tow stop — right turn signal
39 G8VA relay Back up lamp
40 ISO relay Blower motor
41 — Not used
42 15A* Diagnostic connector (stripped
chassis)
43 20A* Fuel pump
44 10A* Auxiliary switch #3
45 15A* Auxiliary switch #4
46 10A* Powertrain control module keep alive
power, Canister vent, Powertrain
control module relay coil
47 40A** Anti-lock brake system coil
48 20A** Trailer tow stop lamp/turn signal
49 30A** Wiper motor
50 — Not used
51 20A** Cutaway
52 10A* Stripped chassis and modified vehicle
run/start relay coil
53 10A* Anti-lock brake system run/start feed
54 10A* Fuel pump relay coil
55 — Not used
56 — Not used
57 20A* Trailer tow park lamp
58 15A* Trailer tow backup lamp
59 — Not used
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Fuse or relay
locationFuse amp
ratingProtected components
60 — One-touch integrated start (diode)
61 — Not used
62 HC micro relay Auxiliary switch #2
63 30A** Trailer tow battery charge
64 — Not used
65 20A** Power point 2 (glove box)
66 20A** Power point 3 (left B-pillar)
67 20A** Power point 1 (instrument panel)
68 50A** Modified vehicle
69 — Not used
70 30A** Stripped chassis
71 — Not used
72 20A** Cigar lighter / Power point
73 — Not used
74 30A** Power seat
75 20A* Vehicle power 1, Powertrain control
module power
76 20A* Vehicle power 2, Powertrain control
module – emission related powertrain
components
77 10A* Vehicle power 3, Powertrain control
module – general powertrain
components
78 15A* Vehicle power 4, Fuel pump relay coil
79 10A* Vehicle power 5, Transmission
80 10A* Cluster run/start (stripped chassis)
81 — Not used
82 — Not used
83 — Fuel pump (diode)
84 — Not used
85 HC micro relay Auxiliary switch #1
* Mini fuses ** A1S fuses
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