audio FORD E SERIES 2014 4.G Owner's Manual

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC®341
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USA(fus)

Display mode voice commands
“Night”
“Auto”
“Help”
STATUS BARS
The top status bar shows the
current mode, exterior temperature,
time and display icons if you have
enabled Bluetooth or other options.
The bottom status bar shows the
Home icon and may show the Artist
and Title of the currently playing
CD, Artist and Title for Jukebox and
radio.
Customizing Your Home Screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with an
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures.
•View your current audio settings.
•Display the audio visualizer.
You can split the screen in to two different sections, or you can choose
to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side displays an uploaded photo or the radio and visualizer.
Loading Photos
Note:The system is not compatible with discs written in Packet Write
mode.
Your system allows you to upload and view up to 32 photos.
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•Keep metal and other conductive material away from the surface of
the touchscreen as this may cause electronic interference (for
example, inadvertently turning on a feature other than the one you
meant to turn on).
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used for cleaning glasses. If dirt or
fingerprints are still visible, apply a small amount of alcohol to the cloth.
Do not pour or spray alcohol onto the display. Do not use detergent or
any type of solvent to clean the display.
USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may appear in the lower
left status bar indicating the status of the voice session (such as
Listening, Success, Failed, Paused or Try Again).
How To Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command
clearly.
You can say these commands at any time.
“Audio” “Navigation”
“CD” “Radio”
“Disc” “SYNC”
*
“Display mode” “Tutorial”
“DVD” “User profile”
“Jukebox” “Video CD”
“Line in” “Voice settings”
“Mobile apps” “Help”
*See theSYNCchapter for more information on these features.
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When you select: You can:
Show PresetsView the preset stations. Save a station by
pressing and holding one of the memory
preset areas. There is a brief mute while the
radio saves the station. Sound returns when
finished.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*This feature is only available in the United States.
**This feature is only available on the FM1 and FM2 radio tabs in the
United States.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
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HD Radio™ Information (If Available)
Note:HD Radio broadcasts are not available in all markets.
HD Radio technology is the digital evolution of analog AM/FM radio. Your
system has a special receiver that allows it to receive digital broadcasts
(where available) in addition to the analog broadcasts, it already
receives. Digital broadcasts provide a better sound quality than analog
broadcasts with free, crystal-clear audio and no static or distortion. For
more information, and a guide to available stations and programming,
please visit www.hdradio.com.
When HD Radio is on and you tune to a station broadcasting HD Radio
technology, you may notice the following indicators on your screen:
HD) logoblinks when acquiring a digital station and stays solid
when digital audio is playing. When this logo is available, you
may also see Title and Artist fields on-screen.
Multicast indicatorappears in FM mode (only) if the current station is
broadcasting multiple digital broadcasts. The highlighted numbers signify
available digital channels where new or different content is available.
HD1 signifies the main programming status and is available in analog and
digital broadcasts. Other multicast stations (HD2 through HD7) are only
available digitally.
When HD Radio broadcasts are active, you can access the following
functions:
When you select: You can:
ScanHear a brief sampling of all available stations.
This feature still works when HD Radio
reception is on, although it does not scan for
HD2-HD7 channels. You may see the HD logo
appear if the station has a digital broadcast.
SeekHear the next strong radio station.
If the current station has multiple digital
broadcasts, the multicast indicator appears.
Press Seek repeatedly to advance through all
available broadcasts. If you are on the last
multicast channel, press Seek to advance to
the next strong station.
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When you select: You can:
TuneGo up and down the frequency in individual
increments.
If the current station has multiple digital
broadcasts, the multicast indicator appears.
Press Tune repeatedly to advance through all
available broadcasts. If you are on the last
broadcast channel, press to advance to the
next frequency on the band.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
MulticastAllows you to choose which HD radio
broadcast you would like to receive. When HD
Radio broadcasts are available, this button
appears if the selected station has more than
one digital broadcast. HD1 signifies the main
programming status and is available in analog
and digital broadcasts. Any additional
multicast stations (HD2 through HD8)
broadcast digitally. You can access these by
pressing Multicast.
To save a multicast
station as a presetWhen the channel is active on-screen, press
and hold a memory preset slot until the sound
returns. There is a brief mute while the radio
saves the station. Sound returns when
finished. When recalling a HD2 or HD3
memory preset, there is a mute before the
digital audio plays, as the system must once
again acquire the digital signal.
As with any saved radio station, you cannot
access the saved station if your vehicle is
outside the station’s reception area.
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HD Radio Reception and Station Troubleshooting
Potential Reception Issues
Reception areaIf you are listening to a multicast station and
you are on the fringe of the reception area,
the station may mute due to weak signal
strength.
If you are listening to HD1, the system
switches back to the analog broadcast until
the digital broadcast is available again.
However, if you are listening to any of the
possible HD2-HD7 multicast channels, the
station mutes and stay muted unless it is able
to connect to the digital signal again.
Station blendingWhen the system first receives a station
(aside from HD2-HD7 multicast stations), it
first plays the station in the analog version.
Once the receiver verifies the station is an HD
Radio station, it shifts to the digital version.
Depending on the station quality, you may
hear a slight sound change when the station
changes from analog to digital. Blending is the
shift from analog to digital sound or digital
back to analog sound.
In order to provide the best possible experience, use the contact form to
report any station issues found while listening to a station broadcasting
with HD Radio technology. Independent entities own and operate each
station. These stations are responsible for ensuring all audio streams and
data fields are accurate.
Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.This is poor time
alignment by the radio
broadcaster.No action required.
This is a broadcast
issue.
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Potential Station Issues
Issue Cause Action
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcasterFill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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When you select: You can:
MemoPress this button to save a song title and
artist to the system. When the saved song is
playing on any satellite radio channel, the
system alerts you with a pop-up in the lower
status bar. You can either tune to the station
or ignore the pop-up. When you are in the
Memo screen, the following options are
available:
Refreshallows you to refresh the current
artist and title information.
Song Alertallows you to store the song
information displayed in the Title Field. The
next time the stored song plays, the system
displays an audio and visual notification.
Artist Alertallows you to store the artist
information currently displayed in the Artist
Field. The next time the artist plays, the
system alerts you with a pop-up.
Alert On/Offallows you to select Artists and
Titles that you would like the system to alert
you to when they are playing on other
channels.
Note:Sirius® does not support the Alert
feature on all channels. Ford Motor Company
shall not be responsible for Alert feature
variation.
Show PresetsDisplay presets at the bottom of the screen.
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Potential reception issues
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING... to
indicate the interference and the audio
system may mute.
Troubleshooting tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/Sirius
System FailureThere is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
an authorized dealer
for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel. Your subscription does
not include this
channel.Contact Sirius at
1-888-539-7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
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Owners Guide gf, 1st Printing, November 2012
USA(fus)