service FORD E SERIES 2014 4.G Owner's Guide

If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
who are there to help you with their professional servicing expertise. We
believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we provideScheduled Maintenance
Informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft® parts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift toP(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On
WARNING:To reduce the risk of vehicle damage or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to positionP.
2. Block the wheels.
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Note:For best results, coolant concentration should be tested with a
refractometer such as Rotunda tool 300ROB75240 available from your
dealer. Ford does not recommend the use of hydrometers or coolant test
strips for measuring coolant concentrations.
Note:Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Adding Engine Coolant
WARNING:Do not add engine coolant when the engine is hot.
Steam and scalding liquids released from a hot cooling system
can burn you badly. Also, you can be burned if you spill coolant on hot
engine parts.
WARNING:Do not put engine coolant in the windshield washer
fluid container. If sprayed on the windshield, engine coolant
could make it difficult to see through the windshield.
WARNING:To reduce the risk of personal injury, make sure the
engine is cool before unscrewing the coolant pressure relief cap.
The cooling system is under pressure; steam and hot liquid can come
out forcefully when the cap is loosened slightly.
WARNING:Do not add coolant further than the MAX mark.
Note:Do not use stop leak pellets or cooling system sealants or additives
as they can cause damage to the engine cooling and/or heating systems.
This damage would not be covered under your vehicle’s warranty.
•DO NOT MIX different colors or types of coolant in your vehicle. Make
sure the correct coolant is used. Mixing of engine coolants may harm
your engine’s cooling system. The use of an improper coolant may harm
engine and cooling system components and may void the warranty.
•In case of emergency, a large amount of water without engine coolant
may be added in order to reach a vehicle service location. In this
instance, the cooling system must be drained, chemically cleaned with
Motorcraft Premium Cooling System Flush, and refilled with engine
coolant as soon as possible. Water alone (without engine coolant) can
cause engine damage from corrosion, overheating or freezing.
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What You Should Know About Fail-Safe Cooling
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The fail-safe distance depends on ambient temperatures, vehicle load and
terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the engine coolant temperature gauge
will move to the red (hot) area and:
The coolant temperature warning light will illuminate.
The service engine soon indicator will illuminate.
If the engine reaches a preset over-temperature condition, the engine
will automatically switch to alternating cylinder operation. Each disabled
cylinder acts as an air pump and cools the engine.
When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completely shut down, causing steering and braking effort to increase.
Once the engine temperature cools, the engine can be restarted. Take
your vehicle to an authorized dealer as soon as possible to minimize
engine damage.
When Fail-Safe Mode is Activated
WARNING:Fail-safe mode is for use during emergencies only.
Operate the vehicle in fail-safe mode only as long as necessary to
bring the vehicle to rest in a safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will have limited power, will not be
able to maintain high-speed operation, and may completely shut down
without warning, potentially losing engine power, power steering assist,
and power brake assist, which may increase the possibility of a crash
resulting in serious injury.
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Automatic Transmission Fluid Filter
The TorqShift® automatic
transmission is equipped with a
serviceable transmission fluid filter
located inside the transmission
bottom pan.
Refer to yourScheduled
Maintenance Informationfor
service intervals for automatic
transmission fluid and transmission
filter.
For transmission filter maintenance,
see your authorized dealer.
DRIVELINE UNIVERSAL JOINT AND SLIP YOKE
Your vehicle may be equipped with universal joints that require
lubrication. Refer to theScheduled Maintenance Informationfor
maintenance intervals. If the original universal joints are replaced with
universal joints equipped with grease fittings, lubrication will also be
necessary.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines are within the normal
operating range; there is no need to add fluid. If the fluid levels are
outside of the normal operating range, the performance of the system
could be compromised; seek service from your authorized dealer
immediately.
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Note:If your battery has a cover/shield, make sure it is reinstalled after
the battery has been cleaned or replaced.
Note:Electrical or electronic accessories or components added to the
vehicle by the dealer or the owner may adversely affect battery
performance and durability.
Your vehicle is equipped with a Motorcraft® maintenance-free battery
which normally does not require additional water during its life of
service.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
When the battery is disconnected or a new battery installed, the
transmission must learn its adaptive strategy. As a result of this, the
transmission may shift firmly. This operation is considered normal and
will fully update transmission operation to its optimum shift feel.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
For information on transmission operation after the battery has been
disconnected, refer toAutomatic transmission operationin the
Drivingchapter.
Dual Batteries (If Equipped)
Your vehicle may be equipped with a frame-mounted battery located on
the passenger side frame rail, behind the front passenger door. This
battery is connected in parallel with the battery in the engine
compartment. Both batteries are used to start the vehicle.
Because your vehicle’s engine is electronically controlled by a computer,
some control conditions are maintained by power from the battery. When
the battery is disconnected or a new battery is installed, the engine must
relearn its idle and fuel trim strategy for optimum driveability and
performance. Flexible fuel vehicles (FFV) must also relearn the ethanol
content of the fuel for optimum driveability and performance. To begin
this process:
1. With the vehicle at a complete stop, set the parking brake.
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CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
These are examples of acceptable condensation:
•Presence of thin mist (no streaks, drip marks or droplets).
•Fine mist covers less than 50% of the lens.
These are examples of unacceptable moisture (usually caused by a lamp
water leak):
•Water puddle inside the lamp.
•Large water droplets, drip marks or streaks present on the interior of
the lens.
Take your vehicle to a dealer for service if any of the above conditions of
unacceptable moisture are present.
Replacing Headlamp Bulbs (Aerodynamic)
WARNING:Handle a halogen headlamp bulb carefully and keep
out of children’s reach. Grasp the bulb only by its plastic base
and do not touch the glass. The oil from your hand could cause the
bulb to break the next time the headlamps are operated.
Note:If the bulb is accidentally touched, it should be cleaned with
alcohol before being used.
1. Make sure the headlamp switch is in the off position, then open the
hood.
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TIRE CARE
Information About Uniform Tire Quality Grading
Tire Quality Grades apply to new
pneumatic passenger car tires. The Tire
Quality Grades can be found where
applicable on the tire sidewall between
tread shoulder and maximum section
width. For example:
•Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the United
States Department of Transportation has set.
Tire Quality Grades apply to new pneumatic passenger car tires. They do
not apply to deep tread, winter-type snow tires, space-saver or
temporary use spare tires, light truck or LT type tires, tires with nominal
rim diameters of 10 to 12 inches or limited production tires as defined in
Title 49 Code of Federal Regulations Part 575.104(c)(2).
U.S. Department of Transportation-Tire quality grades:The U.S.
Department of Transportation requires Ford Motor Company to give you
the following information about tire grades exactly as the government
has written it.
Treadwear
The treadwear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear 1
12
times as well on the government course as a tire graded 100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
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INFORMATION CONTAINED ON THE TIRE SIDEWALL
Both U.S. and Canada Federal regulations require tire manufacturers to
place standardized information on the sidewall of all tires. This
information identifies and describes the fundamental characteristics of
the tire and also provides a U.S. DOT Tire Identification Number for
safety standard certification and in case of a recall.
Information on P Type Tires
P215/65R15 95H is an example of a
tire size, load index and speed
rating. The definitions of these
items are listed below. (Note that
the tire size, load index and speed
rating for your vehicle may be
different from this example.)
A.P:Indicates a tire, designated by the Tire and Rim Association, that
may be used for service on cars, sport utility vehicles, minivans and light
trucks.
Note:If your tire size does not begin with a letter, this may mean it is
designated by either the European Tire and Rim Technical Organization
or the Japan Tire Manufacturing Association.
B.215:Indicates the nominal width of the tire in millimeters from
sidewall edge to sidewall edge. In general, the larger the number, the
wider the tire.
C.65:Indicates the aspect ratio which gives the tire’s ratio of height to
width.
D.R:Indicates a radial type tire.
H
I
J
KL
M
A
B
CDEFG
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M.Maximum Inflation Pressure:Indicates the tire manufacturer’s
maximum permissible pressure or the pressure at which the maximum
load can be carried by the tire. This pressure is normally higher than the
vehicle manufacturer’s recommended cold inflation pressure, which can
be found on the Safety Compliance Certification Label (affixed to either
the door hinge pillar, door-latch post, or the door edge that meets the
door-latch post, next to the driver’s seating position), or Tire Label which
is located on the B-Pillar or the edge of the driver’s door. The cold
inflation pressure should never be set lower than the recommended
pressure on the vehicle label.
The tire suppliers may have additional markings, notes or warnings, such
as standard load or radial tubeless.
Additional Information Contained on the Tire Sidewall for LT Type
Tires
LT type tires have some additional
information beyond those of P type
tires. These differences are
described below.
Note:Tire Quality Grades do not
apply to this type of tire.
A.LT:Indicates a tire, designated
by the Tire and Rim Association,
that is intended for service on light
trucks.
B.Load Range/Load Inflation
Limits:Indicates the tire’s
load-carrying capabilities and its
inflation limits.
C.Maximum Load Dual lb (kg) at psi (kPa) cold:Indicates the
maximum load and tire pressure when the tire is used as a dual, defined
as four tires on the rear axle (a total of six or more tires on the vehicle).
D.Maximum Load Single lb (kg) at psi (kPa) cold:Indicates the
maximum load and tire pressure when the tire is used as a single,
defined as two tires (total) on the rear axle.
A
BC
BD
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