towing FORD E SERIES 2017 4.G Owner's Manual

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one
minute.
TRANSPORTING THE VEHICLE If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the
front wheels off the ground. When towing
in this manner, the rear wheels can remain
on the ground.
Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents
damage to the transmission.
Towing an all-wheel or four-wheel drive
vehicle requires that all wheels be off the
ground, such as using a wheel lift and
dollies or flatbed equipment. This prevents
damage to the transmission, all-wheel or
four-wheel drive system and vehicle.
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When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
•
Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Tire Change Procedure WARNINGS
When one of the front wheels is off
the ground, the transmission alone
will not prevent your vehicle from
moving or slipping off the jack, even if the
transmission is in park (P) or neutral (N). To help prevent your vehicle from
moving when you change a tire, be
sure to place the transmission in park
(P) or neutral (N), set the parking brake,
and block (in both directions) the wheel
that is diagonally opposite (other side and
end of your vehicle) to the tire being
changed. Never get underneath a vehicle that
is supported only by a jack. If the
vehicle slips off the jack, you or
someone else could be seriously injured. Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided as original equipment with your
vehicle, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. Note:
Passengers should not remain in your
vehicle when the vehicle is being jacked.
Removing the flat wheel and tire
1. Park on a level surface, set the parking
brake and activate the hazard flashers.
2. Place the transmission in park (P) and
turn the engine off. 3.
Block both directions of the wheel that
is diagonally opposite to the wheel that
is being lifted.
4. Remove the spare tire and jack from the storage location.
5. Remove the wheel trim (if equipped) by inserting the tapered end of the lug
nut wrench behind the wheel cover or
hubcap and twist it off.
6. Loosen each wheel lug nut one-half turn counterclockwise, but do not
remove them until the wheel is raise
off the ground.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH FORD
PROTECT.
Ford Protect (U.S. Only)
Ford Protect means peace of mind. It’
s the
extended service plan backed by Ford
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage.
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Extended
Service Plan. With Ford Protect you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Ford Protect with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect is honored by all authorized
Ford dealers in the U.S., Canada and
Mexico.
That means you get:
• Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect plan coverage expires, you can
transfer any remaining coverage to the new
owner. Which should give you and your
potential buyer a little more peace of mind.
Less Cost to Properly Maintain Your
Vehicle
Ford Protect also offers a Premium
Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about the cost of
your vehicle ’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
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•
Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford ESP has to offer
while paying over time. You are
pre-approved with no credit check or
hassles. To learn more, call our Ford
Protect Extended Service Plan specialists
at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
EXTENDED SERVICE PLAN
(CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
• Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits. There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note:
Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the
message appearing in your information
display prompting you to change your oil.
•
Example 1: The message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile
(48000-kilometer) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30000 miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect U-joints.
Inspect frequently, service
as required
Replace rear axle fluid. See axle and PTU maintenance
items under
Exceptions.
Every 22500 miles (36000
km)
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Change PTU and rear axle fluid (AWD only). See axle and
PTU maintenance items under
Exceptions.
Replace spark plugs.
Every 60000 miles (96000
km)
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Engine Idle Hour Meter
Your vehicle may been fitted with an idle
meter to indicate how much time the
vehicle has been sitting in park (P) or
neutral (N). The meter is incorporated with
the vehicle odometer. Depressing the
odometer-reset button once displays the
trip odometer (miles [kilometers]
following by a "T" for trip odometer);
depressing the odometer-reset button a
second time displays the idle meter (hours
following by an "H" for hours). The idle
meter only accumulates time when the
vehicle is in park (P) or neutral (N).
Displayed time is cumulative for the vehicle
and cannot be reset to zero. Police vehicles
often experience long periods of idling,
during which engine oil continues to break
down but distance is not accumulated on
the odometer.
Engine idle hour meter calculation:
Idle hours x 33 = miles (kilometers)
equivalency
Miles (kilometers) driven + miles
(kilometers) equivalency = oil change
interval
Example: When the odometer has
accumulated 3000 miles (4800
kilometers) and the idle meter shows 61
hours, a 5000 mile (8000 kilometer) oil
change interval has been reached: 3000
road miles (4800 road kilometers) + (61
idle hours x 33 miles [53 km]/idle hour) =
5013 miles (8067 kilometers).
Exceptions
There are several exceptions to the Normal
Schedule:
Rear axle maintenance: A rear axle fluid
change or level check is not required unless
a leak is suspected or the assembly has
been submerged in water. During long
periods of trailer towing with outside
temperatures above 70°F (21°C), and at wide-open throttle for long periods above
45 mph (72 km/h), change the rear axle
fluid every 22,500 mi (36,000 km) or three
months, whichever comes first (if rear axle
is filled with non-synthetic fluid). This
interval can be waived and 240,000 mi
(380,000km) service interval can be used
if the rear axle is filled with 75W90
synthetic gear fluid meeting Ford
specification ES-PM-M2013, part number
XY-75W90-QLS, or equivalent. Add friction
modifier XL-3 (EST-M2C118-A) or
equivalent for complete refill of
Traction-Lok rear axles.
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
Hot climate oil change intervals
:
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 5000 miles (8000
kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter replacement: The life of
the engine air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter.
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Changing a Fuse............................................132
Fuses........................................................................\
132
Changing a Road Wheel............................187 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 188
Tire Change Procedure..................................... 189
Changing the 12V Battery
..........................145
Dual Batteries...................................................... 146
Reconnecting the Battery............................... 146
Changing the Engine Air Filter.................155
Changing the Wiper Blades
......................147
Checking the Wiper Blades.......................147
Child Restraint and Seatbelt Maintenance..................................................27
Child Restraint Positioning
..........................21
Child Safety.......................................................14 General Information............................................. 14
Cleaning Leather Seats..............................160
Cleaning Products
........................................156
Cleaning the Alloy Wheels.........................161
Cleaning the Engine....................................158
Cleaning the Exterior...................................157 Exterior Chrome Parts....................................... 157
Exterior Plastic Parts.......................................... 157
Stripes or Graphics............................................. 157
Underbody............................................................ 158
Under Hood.......................................................... 158
Cleaning the Instrument Panel and Instrument Cluster Lens.........................160
Cleaning the Interior....................................159
Cleaning the Windows and Wiper Blades
............................................................159
Climate Control..............................................63
Coolant Check See: Engine Coolant Check............................. 137
Crash Sensors and Airbag Indicator........34
Cruise Control
..................................................43
Principle of Operation........................................ 93
Cruise control See: Using Cruise Control................................. 93
Customer Assistance
...................................118
D
Data Recording
..................................................7
Event Data Recording........................................... 8
Service Data Recording......................................... 7
Daytime Running Lamps
............................46 Digital Radio
...................................................210
HD Radio Reception and Station
Troubleshooting.............................................. 211
Direction Indicators
.......................................46
Doors and Locks.............................................38
Driver and Passenger Airbags...................29 Children and Airbags........................................... 33
Passenger Airbag On and Off Switch ..........29
Proper Driver and Front Passenger Seating Adjustment........................................................ 33
Driving Aids
......................................................94
Driving Hints....................................................110
Driving Through Water..................................111
DRL See: Daytime Running Lamps......................... 46
E
Economical Driving.......................................110
Emission Control System...........................80 On-Board Diagnostics (OBD-II)...................... 81
Readiness for Inspection and Maintenance (I/M) Testing...................................................... 81
End User License Agreement.................286 SYNC End User License Agreement
(EULA).............................................................. 286
Engine Block Heater......................................74 Using the Engine Block Heater........................ 74
Engine Coolant Check.................................137 Adding Coolant.................................................... 137
Coolant Change.................................................. 139
Engine Coolant Temperature Management
.................................................. 140
Fail-Safe Cooling................................................ 139
Recycled Coolant................................................ 139
Severe Climates.................................................. 139
Engine Immobilizer See: Passive Anti-Theft System...................... 41
Engine Oil Check
...........................................136
Adding Engine Oil............................................... 136
Engine Oil Dipstick.......................................136
Engine Specifications - 6.2L.....................192 Drivebelt Routing................................................ 192
Engine Specifications - 6.8L
....................192
Drivebelt Routing................................................ 193
Environment......................................................13
Essential Towing Checks...........................102 Before Towing a Trailer..................................... 107
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Hitches...................................................................
103
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 108
Safety Chains....................................................... 104
Trailer Brakes....................................................... 104
Trailer Lamps........................................................ 107
Trailer Towing Connector................................ 103
When Towing a Trailer...................................... 107
Event Data Recording See: Data Recording............................................... 7
Exterior Mirrors.................................................47
Fold-Away Exterior Mirrors................................ 47
Power Exterior Mirrors......................................... 47
Telescoping Mirrors ............................................ 48
F
Fastening the Seatbelts...............................24 Seatbelt Locking Modes.................................... 25
Using Seatbelts During Pregnancy................24
Floor Mats
..........................................................111
Ford Credit...........................................................9
US Only....................................................................... 9
Ford Protect
..................................................266
EXTENDED SERVICE PLAN (CANADA
ONLY)................................................................ 267
Ford Protect (U.S. Only)................................. 266
Fuel and Refueling.........................................75
Fuel Consumption.........................................79 Calculating Fuel Economy................................ 79
Filling the Fuel Tank............................................. 79
Fuel Quality - E85
..........................................76
Choosing the Right Fuel - Flex Fuel
Vehicles............................................................... 76
Switching Between E85 and Gasoline.........77
Fuel Quality - Gasoline.................................76 Choosing the Right Fuel..................................... 76
Fuel Shutoff
.....................................................114
Fuses.................................................................125
Fuse Specification Chart............................125 Passenger Compartment Fuse Panel.........129
Power Distribution Box..................................... 125
G
Gauges...............................................................49 Battery Voltage Gauge....................................... 50
Engine Coolant Temperature Gauge............50 Fuel Gauge..............................................................
49
Information Display............................................. 50
General Information on Radio Frequencies...................................................35
General Maintenance Information
.......268
Multi-point Inspection..................................... 270
Owner Checks and Services.......................... 269
Protecting Your Investment.......................... 268
Why Maintain Your Vehicle?......................... 268
Why Maintain Your Vehicle at Your Dealership?..................................................... 268
Getting Assistance Outside the U.S. and Canada...........................................................121
Getting the Services You Need
.................118
Away From Home................................................ 118
H
Handbrake See: Parking Brake............................................... 89
Hazard Warning Flashers
............................114
Headlamp Adjusting See: Adjusting the Headlamps...................... 147
Headlamp Removal See: Removing a Headlamp.......................... 150
Head Restraints..............................................67
Heating See: Climate Control........................................... 63
Hints on Controlling the Interior Climate
............................................................65
Cooling the Interior Quickly.............................. 65
General Hints......................................................... 65
Heating the Interior Quickly.............................. 65
Maximum Cooling Performance in Instrument Panel or Instrument Panel
and Footwell Positions................................. 66
Recommended Settings for Cooling ...........65
Recommended Settings for Heating............65
Side Window Defogging in Cold Weather.............................................................. 66
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures................................................... 65
Hints on Driving With Anti-Lock Brakes
.............................................................88
Hood Lock See: Opening and Closing the Hood...........134
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P
Parking Aids......................................................91
Parking Brake..................................................89
Passive Anti-Theft System..........................41
SecuriLock®............................................................ 41
PATS See: Passive Anti-Theft System...................... 41
Perchlorate..........................................................9
Power Door Locks See: Locking and Unlocking............................. 38
Power Seats
.....................................................69
Recline Adjustment............................................ 69
Power Steering Fluid Check.....................144
Power Windows
..............................................47
Accessory Delay.................................................... 47
One-Touch Down................................................. 47
Protecting the Environment
........................13
R
Rear Passenger Climate Controls
............66
Rear View Camera..........................................91 Using the Rear View Camera System...........91
Rear View Camera See: Rear View Camera...................................... 91
Recommended Towing Weights.............101 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle............................... 102
Reduced Engine Performance.................110
Refueling............................................................78 Fuel Filler Cap........................................................ 78
Remote Control..............................................35 Car Finder................................................................ 37
Changing the Remote Control Battery........36
Reprogramming the Remote Control...........35
Sounding the Panic Alarm................................ 37
Removing a Headlamp
..............................150
Aerodynamic Headlamps............................... 150
Sealed Beam Headlamps............................... 150
Repairing Minor Paint Damage
................161
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10Replacing a Lost Key or Remote
Control.............................................................37
Reporting Safety Defects (Canada Only)...............................................................123
Reporting Safety Defects (U.S. Only)...............................................................123
Roadside Assistance
....................................113
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 113
Vehicles Sold in Canada: Roadside Assistance Program Coverage................... 114
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 114
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 113
Vehicles Sold in the United States: Using Roadside Assistance..................................... 113
Roadside Emergencies................................113
Running-In See: Breaking-In................................................... 110
Running Out of Fuel.......................................77 Filling a Portable Fuel Container..................... 77
S
Safety Precautions
.........................................75
Satellite Radio................................................212
Satellite Radio Electronic Serial Number
(ESN).................................................................. 213
Satellite Radio Reception Factors................213
SIRIUS® Satellite Radio Service................... 213
Troubleshooting.................................................. 214
Scheduled Maintenance Record............276
Scheduled Maintenance..........................268
Seatbelt Extension.........................................27
Seatbelt Height Adjustment
......................26
Seatbelts...........................................................23 Principle of Operation......................................... 23
Seatbelt Warning Lamp and Indicator Chime..............................................................26
Conditions of operation..................................... 26
Seats...................................................................67
Security...............................................................41
Sitting in the Correct Position
....................67
Snow Chains See: Using Snow Chains.................................. 183
Special Notices
................................................10
New Vehicle Limited Warranty........................ 10
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