FORD E SERIES 2019 Owners Manual

Sending, Downloading and DeletingYour Text Messages
Text messaging is a cell phone-dependentfeature. If your cell phone is compatible,SYNC allows you to receive, send,download and delete text messages.
Note:Sending a text message is aspeed-dependent feature. It is only availablewhen your vehicle is traveling at 3 mph (5km/h) or less.
Note:You can only have one recipient pertext message.
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.TEXT MESSAGE
Select one of the following:
Allows you to send a new text message based on a pre-defined set of 15 messages.SEND MSG?
1. Press the OK button.
2. Scroll to your desired message.
3. Press the OK button.
4.Scroll through your phonebook, call history entries or entera new number.
5. Press the OK button to enter the desired contact.
6. Press the OK button again when the system asks if youwould like to send the message. The system sends eachtext message with the following signature: This messagewas sent from my Ford.
Allows you to download your unread messages to SYNC. Todownload the messages, press the OK button to select. Thedisplay indicates the system is downloading your messages.When downloading is complete, SYNC returns you to theinbox.
DOWNLOAD MSG
Allows you to delete current text messages from SYNC. Todelete the messages, press the OK button to select. Thedisplay indicates when it is finished deleting all your textmessages. SYNC returns you to the text message menu.
DELETE ALL
Press the OK button to exit the current menu.RETURN
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Accessing Your Phone Settings
These are cell phone-dependent features.Your cell phone settings allow you to
access and adjust some features. Forexample ring tones, text messagenotification, modify your phonebook andset up automatic download.
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.PHONESETNGS
Select one of the following:
See the provider, name, signal power, battery power and roamingstatus of your connected cell phone.PHONESTATUSPress OK to select and scroll to view the information. When done,press OK again to return to the phone status menu.
Select which ring tone sounds during an incoming call. You can chooseone of the system ring tones or your cell phone ring tones.SET RINGER
Press the OK button and scroll to hear the available options. You canalso choose to use to use your phone's ring tone.
Press the OK button to select the desired ring tone. If your cell phonesupports in-band ringing, your cell phone ring plays when you choosethe phone ringer option.
You have the option of hearing an audible tone to notify you when atext message arrives.MSG NTFY
Press the OK button then select one of the following and press theOK button again to confirm.
MSG NTFY ON
MSG NTFY OFF
Modify the contents of your phone book (such as add, delete, down-load). Press OK to select and scroll between:MODIFYPHONEBOOK
Press the OK button to add more contacts from yourphonebook. Push the desired contact(s) on your cellphone. See your cell phone's manual on how to pushcontacts.
ADDCONTACTS
Press OK to delete the current phone book and callhistory. When Delete Phonebook appears, press OKto confirm. SYNC takes you back to the PhoneSettings menu.
DELETEPHONEBOOK
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Action and DescriptionMessage
Press OK to select and press OK again when ConfirmDownload? appears.DOWNLOADPHONEBOOK
Automatically download your phone book each time your phoneconnects to SYNC. Press OK to select.AUTODOWN-LOAD
When this message appears, press OK to have yourphonebook automatically downloaded each time.AUTO ON?
Select Off to NOT download your phonebook everytime your phone connects to SYNC. Your phonebook,call history and text messages can only be accessedwhen your specific phone is connected to SYNC. *
When enabled, SYNC speaks the contact name that is displayed onthe screen during phonebook browsing.SPEAK NAMES
Exit the current menu.RETURN
* Downloading times are cell phone-dependent and quantity-dependent. When AutoDownload is on, it automatically deletes any changes, additions or deletions saved sinceyour last download.
System Settings
This menu provides access to yourBluetooth Devices and Advanced menufeatures. Use the arrow buttons to scrollthrough the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows youto add, connect and delete devices, set acell phone as primary as well as turn yourBluetooth feature on and off.
Press the Phone button to enter the Phone Menu, then scroll to:
Action and DescriptionMessage
Press the OK button.SYS SETTINGS
Press the OK button.BT DEVICES
Select one of the following:
See Using SYNC™ With Your Phone (page 230).1ADD DEVICE
Connect a previously paired Bluetooth-enabled phone.2CONNECT BT
Press OK to select and view a list of previously paired phones.Scroll until the desired device is chosen, then press OK toconnect the phone.
Set a previously paired phone as your primary phone.3SET PRIMARY?
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Action and DescriptionMessage
Press OK to select and scroll to select the desired phone.Press OK to confirm.
Turn the Bluetooth feature on and off.4BT ON/OFF
Press OK and scroll to toggle between On and Off. When thedesired selection is chosen, press OK.Setting Bluetooth to off disconnects all Bluetooth devicesand turns off all Bluetooth features.
Delete a paired cell phone.DEL DEVICEPress the OK button and scroll to select the device. Press OKto confirm.
Delete all previously paired phones (and all informationoriginally saved with those phones).DELETE ALL
Press OK to select.
Exit the current menu.RETURN
1 This is a speed-dependent feature. It is only available when your vehicle is traveling at3 mph (5 km/h) or less.2 You can only connect one device at a time. When another cell phone is connected, theprevious one is disconnected.3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phoneis selected as primary, it appears first in the list and is marked with an asterisk (*).4Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetoothfeatures.
Advanced
The Advanced menu allows you to accessand set prompts, languages, defaults,perform a master reset, install anapplication and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,the scroll to:
Action and DescriptionMessage
Press OK.SYS SETTINGS
Press OK.ADVANCED
Select one of the following:
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Action and DescriptionMessage
Get help from SYNC by using questions, helpful hints or asking you fora specific action. To turn these prompts on or off:PROMPTS
1.Press the OK button to select and scroll to select between On andOff.
2. Press the OK button when the desired selection appears in thedisplay. SYNC returns you to the Advanced menu.
1. Press OK to select and then scroll through the languages. Choosebetween English, Français and Español. Once selected, all of theradio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the display. If youchange the language setting, the display indicates that the systemis updating. When complete, SYNC returns you to the Advancedmenu.
LANGUAGES
Return to the factory default settings. This selection does not eraseyour indexed information, for example phonebook, call history, textmessages or paired devices.
DEFAULTS
Press the OK button to select and then press OK again when thefollowing message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for examplephonebook, call history, text messages and paired devices, and returnthe system to the factory default settings.
MASTERRESET
Press OK to select. The display indicates when complete. SYNC returnsyou to the Advanced menu.
Press OK to select.SYNC REBOOT
Press OK to select. You only need to pressthe OK button once. SYNC will be unre-sponsive for 2-4 minutes while it isrebooting. Wait 2-4 minutes beforeattempting to execute a SYNC command
CONFIRM REBOOT?
Install applications you have downloaded.INSTALL APPPress the OK button and scroll to select. Press the OK button toconfirm.
Access the Auto Version number as well as the FDN number.SYSTEM INFOPress the OK button to select.
Exit the current menu.RETURN
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SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,your cell phone must be compatible withSYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist (If Equipped)
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
See Supplementary Restraints System(page 32). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 119).Important information about the fuel pumpshut-off is in this chapter.
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Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and DescriptionMessage
Press the OK button to confirm and enter the 911 Assist menu.911 Assist
Press the OK button when the desired option appears in theradio display.On
Off
Off selections include:
Action and DescriptionMessage
Provides a display and voice reminder at phone connectionat vehicle start.Off with reminder:
Provides a display reminder only without a voice reminder atphone connection.Off without reminder:
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
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If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
Vehicle Health Report (IfEquipped, United States Only)
WARNING: Always followscheduled maintenance instructions,regularly inspect your vehicle, and seekrepair for any damage or problem yoususpect. Vehicle Health Reportsupplements, but cannot replace, normalmaintenance and vehicle inspection.Vehicle Health Report only monitors
certain systems electronically monitoredby your vehicle and will not monitor orreport the status of any other system,(such as brake lining wear). Failure toperform scheduled maintenance andregularly inspect your vehicle may resultin vehicle damage and serious injury.
Note:This feature is only available in theUnited States.
Note:Your Vehicle Health Report featurerequires activation before use. Visitwww.SYNCMyRide.com to register. Thereis no fee or subscription associated withVehicle Health Report, but you must registerto use this feature.
Note:This feature may not functionproperly if you have enabled caller IDblocking on your cellular phone. Beforerunning a report, review the Vehicle HealthReport Privacy Notice.
Note:In order to allow a break-in period foryour vehicle, you may not be able to createa Vehicle Health Report until your vehicleodometer has reached 200 miles.
Note:Cellular phone and SMS charges mayapply when making a report.
Register for Vehicle Health Report and setyour report preferences atwww.SYNCMyRide.com. After registering,you can request a Vehicle Health Report(inside your vehicle). Return to youraccount at www.SYNCMyRide.com to viewyour report. You can also choose for SYNCto remind you automatically to run reportsat specific mileage intervals.
The system allows you to check yourvehicle's overall health in the form of adiagnostic report card. The Vehicle HealthReport contains valuable information, forexample:
•Vehicle diagnostic information
•Scheduled maintenance
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•Open recalls and Field Service Actions
•Items noted during vehicle inspectionsby an authorized dealer that still needservicing.
You can run a vehicle health report afteryour vehicle has been running a minimumof 60 seconds. Choose one of the followingoptions.
To use voice commands, press the voice button and when prompted say:
Action and DescriptionVoice command
The system will run a vehicle health report of your vehicle'sdiagnostic systems and send the results to Ford where itcombines with scheduled maintenance information, openrecalls, other field service actions and vehicle inspection itemsthat still need servicing by an authorized dealer.
Vehicle Health (Report)
To use the screen, press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.Vehicle Health
Select one of the following:
Press the OK button and select on or off.Auto On?Select On to have SYNC automatically prompt you to run a
health report at certain mileage intervals.*
Scroll to select between 5000, 7500 or 10000-mile intervals.Select your desired option and press the OK button.Report Interval
Press the OK button for SYNC to run a health report of yourvehicle's diagnostic systems and send the results to Fordwhere it combines with scheduled maintenance information,open recalls, other field service actions and vehicle inspectionitems that still need servicing by an authorized dealer.
Run Report
Exit the current menu.Return
*You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,Ford Motor Company may collect yourcellular phone number (to process yourreport request) and diagnostic informationabout your vehicle. Certain versions orupdates to Vehicle Health Report may also
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collect more vehicle information. Ford mayuse your vehicle information it collects forany purpose. If you do not want to discloseyour cellular phone number or vehicleinformation, do not run the feature or setup your Vehicle Health Report profile atwww.SYNCMyRide.com. Seewww.SYNCMyRide.com (Vehicle HealthReport Terms and Conditions, and PrivacyStatement) for more information.
SYNC Services: Traffic, Directions& Information (TDI) (If Equipped,United States Only)
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
Note:SYNC Services requires activationbefore use. Visit www.SYNCMyRide.com toregister and check your eligibility forcomplimentary services. Standard phoneand message rates may apply. Subscriptionmay be required. You must also have theactive SYNC Services Bluetooth-enabledcellular phone paired and connected to thesystem in order to connect to, and use,SYNC Services. See Using SYNC™ WithYour Phone (page 230).
Note:This feature does not functionproperly if you have enabled caller IDblocking on your cellular phone. Make sureyour cellular phone is not blocking caller IDbefore using SYNC Services.
Note:The driver is ultimately responsiblefor the safe operation of the vehicle, andtherefore, must evaluate whether it is safeto follow the suggested directions. Anynavigation features provided are only an aid.Make your driving decisions based on yourobservations of local conditions and existingtraffic regulations. Do not follow the routesuggestions if doing so would result in anunsafe or illegal maneuver, place you in anunsafe situation, or if you would be directedinto an area that you consider unsafe. Mapsused by this system may be inaccuratebecause of errors, changes in roads, trafficconditions or driving conditions.
Note:When you connect, the service usesGPS technology and advanced vehiclesensors to collect your vehicle's currentlocation, travel direction and speed to helpprovide you with the directions, trafficreports, or business searches you request.Further, to provide the services you request,for continuous improvement, the servicemay collect and record call details and voicecommunications. For more information, seeSYNC Services Terms and Conditions atwww.SYNCMyRide.com. If you do not wantFord or its service providers to collect yourvehicle travel information or otherinformation identified in the Terms andConditions, do not subscribe or use theservice.
SYNC Services uses advanced vehiclesensors, integrated GPS technology andcomprehensive map and traffic data, togive you personalized traffic reports,precise turn-by-turn directions, businesssearch, news, sports, weather and more.For a complete list of services, or to learnmore, please visit www.SYNCMyRide.com.
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