Service mode FORD ECOSPORT 2020 Owners Manual

Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services to which yousubscribe. We take no responsibility forservices that third parties provide.
Vehicles With a Modem
The modem has a SIM. The modemperiodically sends messages to stayconnected to the cell phone network.These messages could include informationthat identifies your vehicle, the SIM and theelectronic serial number of the modem.Cell phone network service providers couldhave access to additional information, forexample cell phone network toweridentification.
Note:The modem continues to send thisinformation unless you have all added valueservices deactivated. Contact the FordCustomer Relationship Center. Refer to theregional Ford website for contactinformation.
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See Apps(page 353).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes the vehicle identification numberof your vehicle, the SYNC module serialnumber, odometer, enabled apps, usagestatistics and debugging information. Weretain it only as long as necessary toprovide the service, to troubleshoot, forcontinuous improvement and to offer youproducts and services that may be ofinterest to you according to yourpreferences and where allowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIntroduction

Low Tire Pressure Warning Lamp
It illuminates if the tire pressurein one or more tires is below thecorrect tire pressure.
Auto Start-Stop (If Equipped)
It illuminates to inform you whenthe engine shuts down or inconjunction with a message.
Service Engine Soon
If it illuminates when the engineis running this indicates amalfunction. The On BoardDiagnostics system has detected amalfunction of the vehicle emission controlsystem.
If it flashes, engine misfire may beoccurring. Increased exhaust gastemperatures could damage the catalyticconverter or other vehicle components.Drive in a moderate fashion (avoid heavyacceleration and deceleration) and haveyour vehicle immediately serviced.
It illuminates when you switch the ignitionon prior to engine start to check the bulband to indicate whether your vehicle isready for Inspection and Maintenance(I/M) testing.
Normally, it illuminates until the engine iscranked and automatically turns off if nomalfunctions are present. However, if after15 seconds it flashes eight times, thisindicates that your vehicle is not ready forInspection and Maintenance (I/M) testing.
See Catalytic Converter (page 146).
Powertrain Malfunction
If it illuminates when driving, apowertrain fault has beendetected. Contact yourauthorized dealer as soon possible.
Oil Pressure Warning Lamp
It illuminates when you switchthe ignition on.
If it illuminates when the engineis running this indicates a malfunction.Stop your vehicle as soon as it is safe todo so and switch the engine off. Check theengine oil level. If the oil level is sufficient,this indicates a system malfunction. Haveyour vehicle checked immediately. SeeEngine Oil Check (page 215).
Engine Coolant TemperatureWarning Lamp
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
Note:Do not restart the engine until thecause of overheating has been determinedand resolved.
Note:Do not resume your journey if itilluminates despite the level being correct.Have the system checked by your authorizeddealer immediately.
Illuminates when the enginecoolant temperature is high.Stop the vehicle as soon aspossible, switch off the engine and let cool.Check the coolant level. See EngineCoolant Check (page 217).
If it stays on after starting or illuminateswhen driving, this indicates a malfunction.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingInstrument Cluster

USING FOUR-WHEEL DRIVE
Four-wheel drive uses all four wheels topower the vehicle. This increases traction,enabling you to drive over terrain and roadconditions that a conventional two-wheeldrive vehicle cannot. The 4WD system isactive all the time and requires no inputfrom the operator.
Note:Your 4WD vehicle is not intended foroff-road use. The 4WD feature gives yourvehicle some limited off-road capabilitiesin which driving surfaces are relatively level,obstruction-free and otherwise similar tonormal on-road driving conditions.Operating your vehicle under other thanthose conditions could subject the vehicleto excessive stress which might result indamage which is not covered under yourwarranty.
Note:A warning message will be displayedin the information display when an 4WDsystem fault is present See InformationMessages (page 96). An 4WD system faultwill cause the 4WD system to default tofront-wheel drive only mode. When thiswarning message is displayed, have yourvehicle serviced at an authorized dealer
Note:A warning message will be displayedin the information display if the 4WD systemhas overheated See InformationMessages (page 96). This condition mayoccur if the vehicle was operated in extremeconditions with excessive wheel slip, suchas deep sand. To resume normal 4WDfunction as soon as possible, stop thevehicle in a safe location and stop theengine for at least 10 minutes. After theengine has been restarted and the 4WDsystem has adequately cooled, the warningmessage will turn off and normal 4WDfunction will return.
Do not use a spare tire of a different sizeother than the tire provided. If themini-spare tire is installed, the 4WD systemmay disable automatically and enterfront-wheel drive only mode to protectdriveline components. This condition willbe indicated by a warning in theinformation display See InformationMessages (page 96). If there is a warningmessage in the information display fromusing the spare tire, this indicator shouldturn off after reinstalling the repaired orreplaced normal road tire and cycling theignition off and on. It is recommended toreinstall the repaired or replaced road tireas soon as possible. Major dissimilar tiresizes between the front and rear axlescould cause the 4WD system to stopfunctioning and default to front-wheeldrive or damage the 4WD system.
Driving In Special Conditions WithFour-Wheel Drive (4WD)
WARNING: If you are driving inslippery conditions that require tirechains or cables, then it is critical thatyou drive cautiously. Keep speeds down,allow for longer stopping distances andavoid aggressive steering to reduce thechances of a loss of vehicle controlwhich can lead to serious injury or death.If the rear end of your vehicle slides whilecornering, steer in the direction of theslide until you regain control of yourvehicle.
4WD vehicles are equipped for driving onsand, snow, mud and rough roads and haveoperating characteristics that aresomewhat different from conventionalvehicles, both on and off the highway.
Under severe operating conditions, the A/Cmay cycle on and off to protectoverheating of the engine.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingFour-Wheel Drive (If Equipped)

PRINCIPLE OF OPERATION
The traction control system helps avoiddrive wheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheelsand, when needed, reduces engine powerat the same time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck insnow or mud, turning the traction controloff may be beneficial as this allows thewheels to spin with full engine power.Depending on the type of system you haveon your vehicle, you can either turn thesystem off using the information displayor by pressing the button.
Switching the System Off Usingthe Information Display Controls
(If Equipped)
Your vehicle comes with this featurealready enabled. If required, you can switchthis feature off using the informationdisplay controls. See Principle ofOperation (page 160).
Switching the System Off Using aSwitch (If Equipped)
The button is located in the instrumentpanel.
Press the button. You will see a messagein conjunction with an illuminated icon inthe display. Press the button again toreturn the system to normal mode.
When you switch the traction controlsystem off, stability control remains fullyactive.
System Indicator Lights andMessages
WARNING: If a failure has beendetected within the AdvanceTracsystem, the stability control light willilluminate steadily. Verify that theAdvanceTrac system was not manuallydisabled through the information display.If the stability control light stillilluminates steadily, have the systemserviced by an authorized dealerimmediately. Operating your vehicle withAdvanceTrac disabled could lead to anincreased risk of loss of vehicle control,vehicle rollover, personal injury anddeath.
The stability control lighttemporarily illuminates onengine start-up and flasheswhen a driving condition activates thestability system.
The stability control off lighttemporarily illuminates onengine start-up and stays onwhen you turn the traction control systemoff.
When you turn the traction control systemoff or on, a message appears in theinformation display showing system status.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingTraction Control (If Equipped)

Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, pleaserefer to the coverage section of yourwarranty guide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
If you require more information, pleaserefer to the coverage section of yourwarranty guide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
HAZARD FLASHERS
The hazard flasher switch is onthe instrument panel.
Use the hazard flashers if your vehicle iscreating a safety hazard for other roadusers.
Switching the Hazard Flashers Onor Off
Press the button to switch thehazard flashers on.
Press the button again to switchthe hazard flashers off.
Note:All direction indicators flash.
Note:Prolonged use of the hazard flasherscould cause the vehicle battery to run outof charge.
Note:Depending on applicable laws in thecountry your vehicle was built for, if youheavily brake, the hazard flashers could turnon.
Hazard Flasher Indicator
Flashes when you switch thehazard flashers on.
FUEL SHUTOFF
WARNING: If your vehicle hasbeen involved in a crash, have the fuelsystem checked. Failure to follow thisinstruction could result in fire, personalinjury or death.
In the event of a moderate to severecollision, this vehicle includes a fuel pumpshutoff feature that stops the flow of fuelto the engine. Not every impact will causea shutoff.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingRoadside Emergencies

It is very important to use predilutedcoolant approved to the correctspecification in order to avoid plugging thesmall passageways in the engine coolingsystem. See Capacities andSpecifications (page 278). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engineor cooling system components and maynot be covered by the vehicle Warranty.
Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCapacities and Specifications (page 278).Using water that has not been deionisedmay contribute to deposit formation,corrosion and plugging of the small coolingsystem passageways.
Note: Coolants marketed for all makes andmodels may not be approved to Fordspecifications and may cause damage tothe cooling system. Resulting componentdamage may not be covered by the vehicleWarranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do thefollowing:
1.Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2.Add prediluted coolant approved tothe correct specification. SeeCapacities and Specifications (page278).
3.Add enough prediluted coolant toreach the correct level.
4.Replace the coolant reservoir cap, turnit clockwise until you feel a strongresistance.
5.Check the coolant level in the coolantreservoir the next few times you driveyour vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the correct level.
If you have to add more than 1.1 qt (1 L) ofengine coolant per month, have yourvehicle checked as soon as possible.Operating an engine with a low level ofcoolant can result in engine overheatingand possible engine damage.
Note:During normal vehicle operation, thecoolant may change color from orange topink or light red. As long as the coolant isclear and uncontaminated, this color changedoes not indicate the coolant has degradednor does it require the coolant to be drained,the system to be flushed, or the coolant tobe replaced.
Note:In case of emergency, you can add alarge amount of water without coolant inorder to reach a vehicle service location.Water alone, without coolant, can causeengine damage from corrosion, overheatingor freezing. When you reach a servicelocation, you must have the cooling systemdrained and refilled with prediluted coolantapproved to the correct specification. SeeCapacities and Specifications (page 278).
Do not use the following as a coolantsubstitute:
•Alcohol.
•Methanol.
•Brine.
•Any coolant mixed with alcohol ormethanol antifreeze.
Alcohol and other liquids can cause enginedamage from overheating or freezing.
Do not add extra inhibitors or additives tothe coolant. These can be harmful andcompromise the corrosion protection ofthe coolant.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingMaintenance

When Fail-Safe Mode Is Activated
WARNING: Fail-safe mode is foruse during emergencies only. Operateyour vehicle in fail-safe mode only aslong as necessary to bring your vehicleto rest in a safe location and seekimmediate repairs. When in fail-safemode, your vehicle will have limitedpower, will not be able to maintainhigh-speed operation, and maycompletely shut down without warning,potentially losing engine power, powersteering assist, and power brake assist,which may increase the possibility of acrash resulting in serious injury.
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
Your vehicle has limited engine powerwhen in the fail-safe mode, drive yourvehicle with caution. Your vehicle does notmaintain high-speed operation and theengine may operate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1.Pull off the road as soon as safelypossible and switch the engine off.
2.If you are a member of a roadsideassistance program, we recommendthat you contact your roadsideassistance service provider.
3.If this is not possible, wait a shortperiod for the engine to cool.
4.Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools,you can re-start the engine. Have yourvehicle checked as soon as possible tominimize engine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING: To reduce the risk ofcrash and injury, be prepared that thevehicle speed may reduce and thevehicle may not be able to acceleratewith full power until the coolanttemperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a longor steep grade in high ambienttemperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehiclespeed caused by reduced engine power.In order to manage the engine coolanttemperature. Your vehicle may enter thismode if certain high-temperature andhigh-load conditions take place. Theamount of speed reduction depends onvehicle loading, grade and ambienttemperature. If this occurs, there is no needto pull off the road. You can continue todrive your vehicle.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingMaintenance

•To reduce the chances of interferencefrom another vehicle, perform thesystem reset procedure at least 3 ft(1 m) away from another Ford MotorCompany vehicle undergoing thesystem reset procedure at the sametime.
•Do not wait more than two minutesbetween resetting each tire sensor orthe system can time-out and you haveto repeat the entire procedure on allfour wheels.
•A double horn sounds indicating theneed to repeat the procedure.
Performing the System Reset Procedure
Read the entire procedure beforeattempting.
1.Drive the vehicle above 20 mph(32 km/h) for at least two minutes,then park in a safe location where youcan easily get to all four tires and haveaccess to an air pump.
2.Place the ignition in the off position andkeep the key in the ignition.
3.Cycle the ignition to the on positionwith the engine off.
4.Turn the hazard flashers on then offthree times. You must accomplish thiswithin 10 seconds. If you successfullyenter the reset mode, the horn soundsonce, the system indicator flashes anda message shows in the informationdisplay. If this does not occur, pleasetry again starting at step 2. If afterrepeated attempts to enter the resetmode, the horn does not sound, thesystem indicator does not flash and nomessage shows in the informationdisplay, seek service from yourauthorized dealer.
5.Train the tire pressure monitoringsystem sensors in the tires using thefollowing system reset sequencestarting with the left front tire in thefollowing clockwise order: Left front -driver side front tire, Right front -passenger side front tire, Right rear -passenger side rear tire, Left rear -driver side rear tire.
6.Remove the valve cap from the valvestem on the left front tire. Decrease theair pressure until the horn sounds.
Note:The single horn tone confirms thatthe sensor identification code has beenlearned by the module for this position. If adouble horn is heard, the reset procedurewas unsuccessful, and you must repeat it.
7.Remove the valve cap from the valvestem on the right front tire. Decreasethe air pressure until the horn sounds.
8.Remove the valve cap from the valvestem on the right rear tire. Decrease theair pressure until the horn sounds.
9.Remove the valve cap from the valvestem on the left rear tire. Decrease theair pressure until the horn sounds.Training is complete after the hornsounds for the last tire trained, driverside rear tire, the system indicatorstops flashing, and a message showsin the information display.
10.Turn the ignition off. If two short hornbeeps are heard, the reset procedurewas unsuccessful and you mustrepeat it. If after repeating theprocedure and two short beeps areheard when the ignition is turned tooff, seek assistance from yourauthorized dealer.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingWheels and Tires

Safety Information
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC 3 functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 3 mph (5 km/h). Makesure that you review your device'smanual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information,such as Point of Interest reviews andratings, SiriusXM Traffic and Travel Linksports scores, movie times or skiconditions.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contactsor recent phone call entries).
See the following table for more specificexamples.
Restricted features
Pairing a Bluetooth phone.Cellular Phone
Browsing of list entries is limited for phone contacts andrecent phone calls.
Editing the keypad code.System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active parkassist are active (If equipped).
Editing Wi-Fi settings.Wi-Fi
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

Potential station issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.1Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.1Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
1 You can find the form here:
Website
http://hdradio.com/stations/feedback
HD Radio Technology manufactured underlicense from DTS Inc. and foreign patents.HD Radio and the HD and HD Radio logosare proprietary trademarks of DTS Inc. FordMotor Company and DTS Inc. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you toaccess media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3