bluetooth FORD EDGE 2018 Service Manual

Action and Description
Menu Item
Press this button to enter the settings screen for this feature.
911 Assist
Select this option as it displays on the screen.
Set Emergency
Contacts Action and Description
Menu Item
Select this option under .
Select a
Contact
The screen lists contacts in the phone
book. Select the contact that you want to
set as emergency contact. You can set
Emergency Contact 2 by same process.
You can set two Emergency Contacts in
total.
Note: After SYNC3 tries to place an
emergency call, the Emergency Contact
button displays on the touch screen. You
need to press the button to call the contact
through your Bluetooth phone. Note:
If the vehicle is equipped with
navigation, a map with your current street
information displays on the screen when 911
Assist is in process.
Radio
This button is available if a Radio source
such as AM or FM is the active media
source. Pressing the button allows you to
access the following features: Action and Description
Menu Item
Activation of this feature allows you to listen to HD radio broadcasts.
FM HD Radio
AM HD Radio
(Dependent on
current radio
source, If Avail-
able)
This feature is available when FM Radio is your active media source.
Activate this feature to have the system display radio text.
Radio Text
Refresh
Autoset Presets
(AST)
Selecting this option stores the six strongest stations in your current
location to the last preset bank of the currently tuned source.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

Navigation Source Selection
The screen lists available alternative
navigation sources using Applink.
Mobile Apps
You can enable the control of compatible
mobile apps running on your Bluetooth or
USB device on SYNC 3. In order to enable
mobile apps, SYNC 3 requires user consent
to send and receive app authorization
information and updates using the data
plan associated with the connected device.
The connected devices send data to us in
the United States. The encrypted
information includes your VIN, SYNC 3
module number, anonymous usage
statistics and debugging information.
Updates may take place.
Note:
Not all Mobile Apps are compatible
with the system.
Note: Standard data rates apply. We are
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. Action and Description
Menu Item
Enable or disable the use of
mobile apps on SYNC 3.
On
Mobile Apps
Off Disabling mobile apps in the
settings menu disables auto-
matic updates and the use of
mobile apps on SYNC 3.
You can view the status of mobile app permissions in the settings
menu.
Once Mobile Apps is enabled, you have the following options: This provides information on the current state of available app
updates.
Update Mobile
Apps
There are three possible statuses: Updating Mobile Apps…
Up-To-Date
Update Needed
The system is trying to receive
an update.
No update is
required.
The system has
detected a new app
requiring authoriza-
tion or a general
permissions update is
required.
Select this button if an
update is required and you
want to request this update
manually. For example, when
your mobile device is
connected to a Wi-Fi hotspot,
select:
Request Update
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 433).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
464).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3
(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201706, Third-Printing- SYNC™ 3 (If Equipped)

End User License Agreement..................516
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 516
Engine Block Heater....................................162 Using the Engine Block Heater...................... 163
Engine Coolant Check................................279
Adding Coolant.................................................. 280
Coolant Change................................................. 282
Engine Coolant Temperature Management.................................................. 283
Fail-Safe Cooling............................................... 282
Recycled Coolant................................................ 281
Severe Climates.................................................. 281
Engine Emission Control............................173
Engine Immobilizer See: Passive Anti-Theft System.....................74
Engine Oil Check...........................................277 Adding Engine Oil............................................... 278
Engine Oil Dipstick - 2.0L EcoBoost™..................................................277
Engine Oil Dipstick - 2.7L EcoBoost™..................................................277
Engine Oil Dipstick - 3.5L...........................277
Engine Specifications - 2.0L EcoBoost™................................................340
Drivebelt Routing............................................... 340
Engine Specifications - 2.7L EcoBoost™................................................340
Drivebelt Routing................................................ 341
Engine Specifications - 3.5L.....................341 Drivebelt Routing................................................ 341
Entertainment...............................................433 AM/FM Radio...................................................... 435
Apps....................................................................... 443
Bluetooth Stereo or USB................................ 442
CD (If equipped)................................................. 441
HD Radio ™ Information (If
Available)........................................................ 438
SiriusXM® Satellite Radio (If Activated)........................................................ 436
Sources.................................................................. 434
Supported Media Players, Formats and Metadata Information................................ 443
USB Ports............................................................. 443
Environment......................................................14
EPB See: Electric Parking Brake.............................. 187Essential Towing Checks...........................241
Before Towing a Trailer.................................... 242
Hitches.................................................................... 241
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 242
Safety Chains....................................................... 241
Trailer Brakes........................................................ 241
Trailer Lamps........................................................ 241
When Towing a Trailer...................................... 242
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................93
Auto-dimming Feature...................................... 94
Blind Spot Information System......................95
Direction Indicator Mirrors ............................... 94
Fold-Away Exterior Mirrors............................... 94
Heated Exterior Mirrors ..................................... 94
Integrated Blind Spot Mirror............................ 94
Memory Mirrors .................................................... 94
Power Exterior Mirrors........................................ 93
Puddle Lamps....................................................... 94
F
Fastening the Seatbelts...............................33 Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................34
Using the Sliding Clip.......................................... 33
Flat Tire See: Changing a Road Wheel....................... 334
Flat Tire Inflation See: Tire Sealant and Inflator Kit................306
Floor Mats
.......................................................247
Ford Credit..........................................................11
US Only...................................................................... 11
Ford Protect
..................................................494
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 495
Ford Protect Extended Service Plans (U.S. Only)................................................................. 494
Front Parking Aid..........................................195 Obstacle Distance Indicator.......................... 196
Front Passenger Sensing System............44
Fuel and Refueling.......................................166
Fuel Consumption
.........................................171
Advertised Capacity............................................ 171
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Troubleshooting.................................................
373
Scheduled Maintenance Record...........504
Scheduled Maintenance..........................496
Seatbelt Extension........................................40
Seatbelt Height Adjustment......................37
Seatbelt Reminder........................................38
Belt-Minder™........................................................ 38
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats.................................................................140
Security...............................................................74
Settings...........................................................464 911 Assist.............................................................. 469
Ambient Lighting............................................... 476
Bluetooth............................................................. 466
Clock...................................................................... 466
Display.................................................................... 477
General................................................................... 474
Media Player........................................................ 465
Mobile Apps......................................................... 473
Navigation.............................................................. 471
Phone.................................................................... 466
Radio...................................................................... 470
SiriusXM.................................................................. 471
Sound.................................................................... 464
Valet Mode........................................................... 478
Vehicle.................................................................... 476
Voice Control....................................................... 478
Wi-Fi & Hotspot.................................................. 475
Side Airbags
.....................................................46
Side Sensing System..................................196
Obstacle Distance Indicator........................... 197
Sitting in the Correct Position.................140
Snow Chains See: Using Snow Chains................................. 329
Spare Wheel See: Changing a Road Wheel....................... 334
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................502
Exceptions........................................................... 503Speed Control
See: Cruise Control........................................... 209
Stability Control
............................................192
Principle of Operation....................................... 192
Starting a Gasoline Engine.......................160 Automatic Engine Shutdown.......................... 161
Failure to Start...................................................... 161
Guarding Against Exhaust Fumes................162
Important Ventilating Information...............162
Stopping the Engine When Your Vehicle is Moving................................................................162
Stopping the Engine When Your Vehicle is Stationary......................................................... 162
Starting and Stopping the Engine..........159 General Information.......................................... 159
Steering...........................................................226 Adaptive Steering............................................... 227
Electric Power Steering................................... 226
Steering Wheel
................................................77
Storage Compartments.............................158
Sunroof See: Moonroof...................................................... 96
Sun Visors.........................................................95 Illuminated Vanity Mirror................................... 95
Supplementary Restraints System
.........42
Principle of Operation......................................... 42
Symbols Glossary
.............................................7
SYNC™ 3.........................................................413
General Information.......................................... 413
SYNC™ 3 Troubleshooting
......................478
SYNC™ Applications and Services.......391 911 Assist................................................................ 391
SYNC Mobile Apps............................................ 393
SYNC™............................................................375 General Information.......................................... 375
SYNC™ Troubleshooting.........................405
T
Technical Specifications See: Capacities and Specifications............340
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................255
Tire Care
...........................................................313
Glossary of Tire Terminology......................... 316
Important Information About Low-Profile Tires..................................................................... 313
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