bluetooth FORD EDGE 2019 Owner's Guide

Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
456
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
457
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 411).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
440).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
458
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3
(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
459
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
462
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
467
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's Ford Original Accessory through
the warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood protector.
• Side window deflectors*.
• Splash guards.
• Sun shade*.
Interior Style
• Ambient lighting.
• Floor liners.
• Floor mats.
• Rear seat entertainment system*. Lifestyle
•
Ash cup or coin holder.
• Bluetooth speakers*.
• Cargo organization and management.
• Cross bars*.
• In-vehicle safe*.
• Roof rack and carriers*.
• SUV camping tent*.
• Tablet cradle*.
• Trailer hitches, wiring harnesses and
accessories.
Peace of Mind
• Bumper protector.
• Car cover*.
• Cargo area protector.
• Cargo security shade.
• Keyless entry keypad.
• Remote start.
• Roadside assistance kit.
• Vehicle security.
• Warning sensor system*.
• Wheel locks.
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the accessory
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
468
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Accessories

D
Data Recording..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps..............................81 Type One - Conventional
(Non-Configurable)........................................ 81
Type Two - Configurable.................................... 81
Declaration of Conformity
........................518
Radio Frequency Statement.......................... 518
Digital Radio...................................................367 HD Radio Reception and Station
Troubleshooting............................................ 368
Direction Indicators.......................................84
Doors and Locks
.............................................59
Driver Alert......................................................225
Resetting the System....................................... 226
Switching the System On and Off...............225
System Display................................................... 226
System Warnings............................................... 226
Driver and Passenger Airbags....................41 Children and Airbags........................................... 42
Proper Driver and Front Passenger Seating Adjustment......................................................... 41
Driver and Passenger Knee Airbags........46
Driving Aids
.....................................................225
Driving Hints..................................................254
Driving Through Water...............................254
DRL See: Daytime Running Lamps.......................... 81
E
Economical Driving
.....................................254
Electric Parking Brake.................................185 Applying the Electric Parking Brake............185
Automatically Releasing the Electric
Parking Brake.................................................. 186
Manually Releasing the Electric Parking Brake.................................................................. 185Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge............................................................... 186
Electromagnetic Compatibility
.............490
Emission Law.................................................169
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........170
Tampering With a Noise Control System............................................................... 169
End User License Agreement.................492 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 492
Engine Block Heater....................................158 Using the Engine Block Heater...................... 159
Engine Coolant Check
...............................286
Adding Coolant.................................................. 286
Coolant Change................................................. 288
Engine Coolant Temperature Management.................................................. 289
Fail-Safe Cooling............................................... 288
Recycled Coolant.............................................. 288
Severe Climates................................................. 288
Engine Emission Control...........................169
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................284 Adding Engine Oil.............................................. 285
Engine Oil Dipstick - 2.0L EcoBoost™.................................................284
Engine Oil Dipstick - 2.7L EcoBoost™.................................................284
Engine Specifications - 2.0L EcoBoost™.................................................345
Drivebelt Routing............................................... 345
Engine Specifications - 2.7L EcoBoost™.................................................345
Drivebelt Routing............................................... 346
Entertainment................................................411 AM/FM Radio....................................................... 412
Apps....................................................................... 420
Bluetooth Stereo or USB................................. 419
CD (If equipped)................................................. 418
HD Radio ™ Information (If
Available)......................................................... 415
SiriusXM® Satellite Radio (If Activated)......................................................... 413
Sources................................................................... 412
535
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index

R
Rear Parking Aid............................................192
Obstacle Distance Indicator........................... 193
Rear Seat Armrest........................................154
Rear Seats.......................................................142
Adjusting the Rear Seats................................. 142
Rear Under Floor Storage..........................241 Cargo Management System........................... 241
Rear View Camera......................................202 Camera Guidelines........................................... 203
Manual Zoom..................................................... 205
Obstacle Distance Indicator......................... 204
Rear Camera Delay........................................... 205
Using the Rear View Camera System.............................................................. 203
Rear View Camera See: Rear View Camera................................... 202
Rear Window Wiper and Washers...........78 Rear Camera Washer.......................................... 78
Rear Window Washer......................................... 78
Recommended Towing Weights
...........248
Refueling..........................................................165 Refueling System Overview........................... 165
Refueling System Warning.............................. 167
Refueling Your Vehicle...................................... 165
Remote Control
..............................................49
Car Finder................................................................ 53
Intelligent Access Key........................................ 49
Memory Feature................................................... 54
Remote Start......................................................... 53
Replacing the Battery......................................... 50
Sounding a Panic Alarm.................................... 53
Using the Key Blade............................................. 52
Remote Start
..................................................133
Automatic Settings............................................ 134
Heated and Cooled Features......................... 134
Last Settings......................................................... 134
Removing a Headlamp
.............................296
Repairing Minor Paint Damage..............304
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................54 Reporting Safety Defects (Canada
Only).............................................................266
Reporting Safety Defects (U.S. Only).............................................................266
Roadside Assistance..................................256 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 257
Vehicles Sold in the United States: Getting Roadside Assistance................................... 256
Vehicles Sold in the United States: Using Roadside Assistance................................... 256
Roadside Emergencies
..............................256
Roof Racks and Load Carriers..................241
Running-In See: Breaking-In................................................. 254
Running Out of Fuel....................................163 Adding Fuel From a Portable Fuel
Container.......................................................... 164
Filling a Portable Fuel Container.................. 163
S
Safety Canopy ™
............................................46
Safety Precautions.......................................162
Satellite Radio..............................................369
Satellite Radio Electronic Serial Number
(ESN)................................................................. 370
Satellite Radio Reception Factors...............370
SiriusXM Satellite Radio Service.................. 370
Troubleshooting.................................................. 371
Scheduled Maintenance Record..........480
Scheduled Maintenance
...........................472
Seatbelt Extensions......................................38
Seatbelt Height Adjustment......................35
Seatbelt Reminder........................................36 Belt-Minder™........................................................ 36
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................35
Conditions of operation..................................... 36
Seats..................................................................135
Security..............................................................70
Settings..........................................................440 911 Assist............................................................... 445
Ambient Lighting............................................... 452
Bluetooth.............................................................. 442
Clock....................................................................... 442
540
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index