service FORD EDGE 2022 Warranty Guide

Your satisfaction is our #1 goal. If you have any questions or
concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer
Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
www.owner.ford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number: (800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com

Table of Contents
1. INTRODUCTION1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2022-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered? 9
What Is Not Covered? 14
4. IN ADDITION ... 20
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 20
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 22
What Is Covered? 26
What Is Not Covered? 28
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 29
What Is Covered? 36
What Is Not Covered? 38

7. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 39
8. NOISE EMISSIONS WARRANTY 42 9. FORD PROTECT EXTENDED SERVICE PLAN 43
10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 44
11. STATE WARRANTY ENFORCEMENT LAWS 46
12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 47

1. Introduction
Ford Motor Companyand your selling dealer thank you for
selecting one of our quality products. Our commitment to you
and your vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like
you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty
repairs. That means that, depending on the warranty repair
needed, the vehicle may need to be taken to another dealer. If a
particular dealership cannot assist you, then contact the
Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply
to your 2022-model car or light truck. If you bought a previously
owned 2022-model vehicle, you are eligible for any remaining
warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties
and Emissions Performance Warranties which cover your
emissions control systems, and Noise Emissions Warranty
which applies only to medium/heavy duty trucks over 10,000
pounds Gross Vehicle Weight Rating (pages 22-42).
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details,
see Better Business Bureau (BBB) AUTO LINE program, page 44
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service (for example, as a
dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manualwhich
indicates the scheduled maintenance required for your vehicle.
Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help
increase the value you receive when you sell or trade your vehicle,
and is important in allowing your vehicle to comply with
applicable emissions standards.
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It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
Make sure that receipts for completed maintenance work are
retained with the vehicle.
Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care
Service Center, has factory-trained technicians who can perform
the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to
maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable
warranty during the stated coverage periods, unless specifically
stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a
portion of warranty repairs. Where applicable law allows, the tax
must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may
receive instructions to provide no-cost, service-type
improvements - not originally included in your Owner’s Manual -
intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay
all or part of the cost of certain repairs beyond the terms of the
applicable warranty. Check with your dealer or call
1-800-392-3673 to learn whether any adjustment program is
applicable to your vehicle. Please have your vehicle identification
number available.3

Ford and your dealer are not responsible for any time or income
that you lose, any inconvenience you might be caused, the loss
of your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue, or for any
other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the car or
light truck is reasonably fit for the general purpose for which it
was sold) or an implied warranty of fitness for a particular
purpose (that the car or light truck is suitable for your special
purposes), if a special purpose was specifically disclosed to
Ford itself not merely to the dealer before your purchase, and
Ford itself not just the dealer told you the vehicle would be
suitable for that purpose.
These implied warranties are limited, to the extent allowed by
law, to the time period covered by the written warranties, or to
the applicable time period provided by state law, whichever
period is shorter.DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS
AND RACING USE
*** Ford disclaims all implied warranties if the vehicle is used
for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if the
vehicle is equipped for racing. ***
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage
provided by Ford Motor Company under theNew Vehicle
Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
The measure that occurs first determines how long your coverage
lasts. For example: Your Bumper to Bumper Coverage lasts for
three years - unless you drive more than 36,000 miles before three
years elapse. In that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
→ What is Covered? (pages 9-14)
→ What is Not Covered? (pages 14-19)
HYBRID/ELECTRIC UNIQUE
COMPONENT 8/100,000
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Nothing in this warranty should be construed as requiring
defective parts to be replaced with parts of a different type or
design than the original part, so long as the vehicle functions
properly with the replacement part. Moreover, Ford and its
authorized dealers are entitled to a reasonable time and a
reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than
Ford dealer facilities.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and
on a pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
other charges. If so, you should present your paid invoice
detailing the nature of the charges to any Ford Motor Company
dealership for refund consideration. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford. In certain instances, Ford may authorize repairs at other
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (whichever occurs first), even though caused
by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing • clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
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