phone FORD ESCAPE 2003 1.G Owners Manual

•Press the speed control OFF
control.
Note:When you turn off the speed
control or the ignition, your speed
control set speed memory is erased.
CENTER CONSOLE
Your vehicle may be equipped with a variety of console features. These
include:
•Utility compartment
•Cupholders
•Ashcup
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
safety cannot be compromised when using such equipment. It can
enhance personal safety and security when appropriately used,
particularly in emergency situations. Safety must be paramount when
using mobile communications equipment to avoid negating these
benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
ON
OFF
Driver Controls
52

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
168

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
171

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
172

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer Assistance
174

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford’s rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
•12 months or 20 000 km (12 000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60 000 km (36 000 miles)
(whichever occurs first). Contact your dealer for details and a copy of
the warranty.
Not all accessories are available for all models.
Vehicle Security
Non-decorative wheel protector locks
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cabin air filtration
Cargo net
Cargo organizers
Cargo shades
Cargo trays
Carpeted cargo mat
Cellular phone hands free system with voice recognition
Engine block heater
Accessories
227

Protection and appearance equipment
Air bag anti-theft locks
All weather floor mats
Bumper guards
Car/truck covers
Cargo liners, interior (soft and rigid)
Carpet floor mats
Door edge guards
Front end covers (full and sport)
Grill guard
Hood deflectors
Locking gas cap
Molded splash guards
Moonroof deflector
Rear air deflectors
Side window air deflectors
Step/sill plates
Tail lamp surrounds (black and chrome)
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Accessories
229

A
Air bag supplemental restraint
system ....................................95, 99
and child safety seats ..............97
description ..........................95, 99
disposal ....................................101
driver air bag ....................97, 100
indicator light ...................98, 101
operation ...........................97, 100
passenger air bag .............97, 100
side air bag ................................99
Air cleaner filter ...............212, 218
All Wheel Drive (AWD),
driving off road .........................128
Ambulance packages ....................7
Antifreeze (see Engine
coolant) .....................................194
Anti-lock brake system
(see Brakes) ..............................118
Anti-theft system ........................72
arming the system ....................72
disarming a triggered system ..73
Audio system
(see Radio) ................15, 18, 22, 26
Automatic transaxle
fluid, adding ............................209
fluid, checking ........................209
Automatic transmission
driving an automatic
overdrive .................................122
fluid, refill capacities ..............218
fluid, specification ..................223
Auxiliary power point .................47
Axle
lubricant specifications ..221, 223
refill capacities ........................218
B
Battery .......................................192acid, treating emergencies .....192
jumping a disabled battery ....159
maintenance-free ....................192
replacement, specifications ...218
servicing ..................................192
BeltMinder ...................................90
Brakes ........................................118
anti-lock ...................................118
anti-lock brake system (ABS)
warning light ...........................118
fluid, checking and adding ....209
fluid, refill capacities ..............218
fluid, specifications .........221, 223
lubricant specifications ..221, 223
parking ....................................119
shift interlock ..........................120
Bulbs ............................................38
C
Calculating load ........................141
Capacities for refilling fluids ....218
Cargo area shade ........................54
Cassette tape player .............15, 22
CD-single premium ...............18, 26
Cell phone use ............................52
Certification Label ....................225
Changing a tire .........................154
Child safety restraints ..............102
child safety belts ....................102
Child safety seats ......................105
attaching with tether straps ..109
in front seat ............................107
in rear seat ..............................107
Cleaning your vehicle
engine compartment ..............178
instrument panel ....................180
interior .....................................181
Index
231