phone FORD ESCAPE 2010 2.G User Guide

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Customer Assistance
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Peace of mind
Keyless entry keypad
Remote start system
Vehicle security system
Wheel locks
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
Accessories
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A
Accessory delay ..........................72
Active Park Assist .....................233
AdvanceTrac ..............................217
Air cleaner filter ...............325, 327
Air conditioning
automatic temperature
control system ..........................49
manual heating and air
conditioning system .................46
Airbag supplemental restraint
system ........................137, 146, 149
and child safety seats ............139
description ..............137, 146, 149
disposal ....................................152
driver airbag ............139, 147, 150
indicator light .........145, 148, 152
operation .................139, 147, 150
passenger airbag .....139, 147, 150
side airbag ...............................146
All Wheel Drive (AWD),
driving off road .........................239
Ambient mood/lighting ...............59
Ambulance packages ....................7
AM/FM .........................................28
Antifreeze
(see Engine coolant) ................302
Anti-lock brake system
(see Brakes) ......................214–215
Anti-theft system ......................102
Audio system (see Radio) .........28
Automatic transmission ............224
driving an automatic
overdrive .................................225
fluid, refill capacities ..............328
fluid, specification ..................328Auxiliary input jack (Line in) ....36
Auxiliary power point .................70
Axle
lubricant specifications ..........328
refill capacities ........................328
B
Battery .......................................300
acid, treating emergencies .....300
jumping a disabled battery ....267
maintenance-free ....................300
replacement, specifications ...327
servicing ..................................300
Belt-Minder
.............................132
Blind Spot Spotter Mirror ........238
Booster seats .............................166
Brakes ........................................214
anti-lock ...........................214–215
anti-lock brake system (ABS)
warning light ...........................215
fluid, checking and adding ....321
fluid, refill capacities ..............328
fluid, specifications .................328
lubricant specifications ..........328
parking ....................................215
shift interlock ..........................223
Bulbs ............................................59
C
Capacities for refilling fluids ....328
Car2U
Home Automation
System .........................................80
Cargo area shade ........................86
Cargo management system ........87
CD ................................................28
Cell phone use ..............................8
Index
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