roof FORD ESCAPE 2016 3.G User Guide

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
198
Escape/Kuga (TM2), enUSA, First Printing Customer Assistance

Protected components
Fuse amp rating
Fuse or relay number
Cigar lighter.
20A
F61
Power point.
Rain sensor module.
5A
F62
Auto-dimming mirror.
Not used (spare).
10A
F63
Not used.
—
F64
Liftgate release.
10A
F65
Driver door unlock.
20A
F66
SYNC.
7.5A
F67
Multifunction display.
Global positioning system module.
Not used.
—
F68
Instrument cluster.
5A
F69
Central lock and unlock supply.
20A
F70
Heating control head (manual air condi-
tioner).
7.5A
F71
Dual electronic automatic temperature
control.
Steering wheel module.
7.5A
F72
Data link connector.
7.5A
F73
High beam headlamp supply.
15A
F74
Fog lamp.
15A
F75
Reversing lamp.
10A
F76
Washer pump.
20A
F77
Ignition switch.
5A
F78
Start button.
Radio.
15A
F79
Navigation DVD player.
Touch screen.
Hazard light switch.
Door lock switch.
Moonroof supply.
20A
F80
207
Escape/Kuga (TM2), enUSA, First Printing Fuses

Note:
Never use abrasive materials, for
example steel wool or plastic pads as they
can scratch the chrome surface.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease
spots are present, we recommend
Motorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Do not use a commercial or high-pressure
sprayer on the surface or edge of stripes
and graphics. This can damage them and
cause the edges to peel away from the
vehicle surface.
Underbody
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free of debris or foreign
material.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your
vehicle in a shaded area out of direct
sunlight. Always wash your vehicle before
applying wax.
• Use a quality wax that does not contain
abrasives.
• Follow the manufacturer ’s instructions
to apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles. •
Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
235
Escape/Kuga (TM2), enUSA, First Printing Vehicle Care

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Custom graphics*.
• Hood deflector*.
• Side window deflectors.
• Splash guards.
• Spoiler winglets.
Interior Style
• Door sill plates.
• Floor mats.
• Interior light kit.
• Seat covers*. Lifestyle
•
Ash cup or smoker's packages.
• Camping tent*.
• Car cover*.
• Cargo area protector.
• Cargo net*.
• Cargo shade.
• Rear seat entertainment*.
• Soft cargo organizers.
• Roof racks and carriers*.
• Recovery hook (towing eye).
• Trailer towing accessories.
Peace of Mind
• Keyless entry keypad.
• Remote start.
• Vehicle security systems.
• Wheel locks.
• Bumper mounted warning sensors*.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
342
Escape/Kuga (TM2), enUSA, First Printing Accessories

K
Keyless Entry....................................................63
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 63
Keyless Starting.............................................124 Ignition Modes..................................................... 125
Keys and Remote Controls.........................44 Principle of Operation........................................ 44
L
Lighting Control
...............................................74
Headlamp Flasher................................................ 74
High Beams............................................................. 74
Lighting...............................................................74
Load Carriers See: Roof Racks and Load Carriers...............171
Load Carrying
.................................................170
Load Limit........................................................172 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 178
Vehicle Loading - with and without a Trailer.................................................................. 172
Locking and Unlocking.................................55 Activating Intelligent Access .......................... 56
Autolock................................................................... 57
Battery Saver......................................................... 58
Illuminated Entry.................................................. 58
Illuminated Exit..................................................... 58
Mechanical Key..................................................... 56
Opening a Rear Door from Inside.................. 56
Power Door Locks................................................ 55
Remote Control.................................................... 55
Smart Unlocks For Integrated Keyhead Transmitter......................................................... 57
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 57
Locks...................................................................55
Luggage Covers.............................................170
Lug Nuts See: Changing a Road Wheel....................... 262
M
Maintenance...................................................212 General Information........................................... 212Manual Climate Control
.............................101
Manual Liftgate..............................................59
Closing the Liftgate............................................. 59
Opening the Liftgate........................................... 59
Manual Seats
..................................................110
Adjusting the Height of the Driver Seat........111
Moving the Seat Backward and
Forward.............................................................. 110
Recline Adjustment............................................. 111
Media Hub
......................................................303
Memory Function...........................................113 Saving a PreSet Position................................... 113
Message Center See: Information Displays................................ 88
Mirrors See: Heated Windows and Mirrors..............106
See: Windows and Mirrors................................ 78
Mobile Communications Equipment.......13
Moonroof............................................................81 Bounce-Back......................................................... 82
Opening and Closing the Moonroof..............82
Opening and Closing the Sunscreen............82
Venting the Moonroof........................................ 82
Motorcraft Parts - 1.6L EcoBoost™.................................................270
Motorcraft Parts - 2.0L EcoBoost™ ...................................................
271
Motorcraft Parts - 2.5L...............................272
MyKey Troubleshooting
...............................53
MyKey ™.............................................................49
Principle of Operation........................................ 49
N
Normal Scheduled Maintenance..........349 Intelligent Oil-Life Monitor™........................ 349
Normal Maintenance Intervals.................... 350
O
Oil Check See: Engine Oil Check........................................ 217
Opening and Closing the Hood...............212 Closing the Hood ................................................. 213
Opening the Hood.............................................. 212
Ordering Additional Owner's Literature.....................................................200
Obtaining a French Owner ’s Manual.........200
386
Escape/Kuga (TM2), enUSA, First Printing Index

Overhead Console........................................123
P
Parking Aids
....................................................152
Principle of Operation....................................... 152
Parking Brake
..................................................147
Passive Anti-Theft System.........................65
SecuriLock®........................................................... 65
PATS See: Passive Anti-Theft System..................... 65
Perchlorate.........................................................11
Personal Safety System ™
..........................34
How Does the Personal Safety System
Work?.................................................................. 34
Post-Crash Alert System...........................195
Power Door Locks See: Locking and Unlocking............................. 55
Power Liftgate................................................60 Hands-Free Feature............................................ 62
Obstacle Detection............................................. 62
Opening and Closing the Liftgate.................. 60
Setting the Liftgate Open Height.................... 61
Stopping the Liftgate Movement.................... 61
Power Seats
......................................................111
Power Lumbar....................................................... 113
Power Steering Fluid Check......................221
Power Windows
..............................................78
Accessory Delay.................................................... 79
Bounce-Back......................................................... 78
One-Touch Down................................................. 78
One-Touch Up....................................................... 78
Window Lock......................................................... 78
Protecting the Environment........................14
R
Rear Parking Aid............................................152
Rear Seat Armrest.........................................115
Rear Seats........................................................114 Folding the Seatback......................................... 114
Recline Adjustment............................................ 114
Unfolding the Seatback.................................... 114
Rear Under Floor Storage..........................170 Adjustable Load Floor....................................... 170
Cargo Management System........................... 170
Rear View Camera
.......................................158
Using the Rear View Camera System.........158 Rear View Camera
See: Rear View Camera.................................... 158
Rear Window Wiper and Washers...........72 Rear Window Washer......................................... 73
Rear Window Wiper............................................. 72
Recommended Towing Weights............180
Refueling..........................................................132 Easy Fuel ™ Capless Fuel System................133
Remote Control..............................................45 Car Finder................................................................ 47
Integrated Keyhead Transmitters .................45
Intelligent Access Key......................................... 45
Remote Start ......................................................... 47
Replacing the Battery......................................... 46
Sounding a Panic Alarm.................................... 47
Remote Start..................................................107 Automatic Settings............................................ 107
Heated and Cooled Devices........................... 107
Last Settings......................................................... 107
Removing a Headlamp..............................226
Repairing Minor Paint Damage..............238
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)...............................................................201
Reporting Safety Defects (U.S. Only).............................................................200
Roadside Assistance....................................191 Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 191
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 191
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 191
Vehicles Sold in the United States: Using Roadside Assistance..................................... 191
Roadside Emergencies
................................191
Roof Racks and Load Carriers...................171 Adjusting the Crossbar....................................... 171
Running-In See: Breaking-In.................................................. 188
387
Escape/Kuga (TM2), enUSA, First Printing Index

Running Out of Fuel......................................131
Adding Fuel From a Portable Fuel
Container........................................................... 132
Filling a Portable Fuel Container................... 132
S
Safety Belt Height Adjustment..................31
Safety Belt Minder.........................................32 Belt-Minder™........................................................ 32
Safety Belts.......................................................27
Principle of Operation......................................... 27
Safety Belt Warning Lamp and Indicator Chime................................................................31
Conditions of operation...................................... 31
Safety Canopy ™
............................................40
Safety Precautions......................................130
Satellite Radio...............................................301
Satellite Radio Electronic Serial Number
(ESN)................................................................ 302
Satellite Radio Reception Factors...............301
SIRIUS® Satellite Radio Service.................. 301
Troubleshooting................................................. 302
Scheduled Maintenance Record
...........355
Scheduled Maintenance..........................346
Seats
.................................................................108
Security..............................................................65
Side Airbags.....................................................39
Sitting in the Correct Position
.................108
Snow Chains See: Using Snow Chains.................................. 257
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 12
On-board Diagnostics (OBD-II)....................... 12
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............12
Using Your Vehicle With a Snowplow............12
Special Operating Conditions Scheduled Maintenance...............................................352
Exceptions............................................................ 353
Speed Control See: Cruise Control............................................. 161
Stability Control
............................................150
Principle of Operation...................................... 150
Starter Switch See: Ignition Switch........................................... 124Starting a Gasoline Engine
........................125
Automatic Engine Shutdown......................... 126
Failure to Start..................................................... 126
Guarding Against Exhaust Fumes................128
Important Ventilating Information...............128
Stopping the Engine When Your Vehicle is Moving................................................................ 127
Stopping the Engine When Your Vehicle is Stationary.......................................................... 127
Vehicles with an Ignition Key.......................... 125
Vehicles with Keyless Start............................. 125
Starting and Stopping the Engine
..........124
General Information.......................................... 124
Steering
............................................................168
Electric Power Steering.................................... 168
Steering Wheel
................................................67
Storage Compartments.............................123
Sunroof See: Moonroof........................................................ 81
Sun Visors..........................................................81 Illuminated Vanity Mirror.................................... 81
Supplementary Restraints System.........35 Principle of Operation......................................... 35
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................320
911 Assist............................................................... 320
SYNC Mobile Apps............................................ 322
SYNC™
...........................................................304
General Information......................................... 304
SYNC™ Troubleshooting
.........................334
T
Tailgate See: Manual Liftgate........................................... 59
See: Power Liftgate............................................. 60
Technical Specifications See: Capacities and Specifications............268
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................198
388
Escape/Kuga (TM2), enUSA, First Printing Index