bluetooth FORD ESCAPE 2019 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 391).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
417).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
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Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3
(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
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Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflector*.
• Side window deflectors*.
• Splash guards.
• Spoiler winglets.
Interior Style
• Door sill plates.
• Floor mats.
• Interior light kit.
• Seat covers*.
• Sun screen*. Lifestyle
•
Ash cup or smoker's packages.
• Bluetooth speakers*.
• Camping tent*.
• Car cover*.
• Cargo area protector.
• Cargo net*.
• Cargo shade.
• Rear seat entertainment*.
• Roof racks and carriers*.
• Soft cargo organizers.
• Tablet cradle.
• Trailer towing accessories.
Peace of Mind
• Bumper mounted warning sensors*.
• Keyless entry keypad.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
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D
Data Recording..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps............................80 Type One - Conventional
(Non-Configurable)....................................... 80
Type Two - Configurable................................... 80
Declaration of Conformity.......................494 Radio Frequency Statement......................... 494
Digital Radio
..................................................326
HD Radio Reception and Station
Troubleshooting............................................ 328
Direction Indicators.......................................83
Doors and Locks............................................60
Driver Alert
.......................................................191
Using Driver Alert................................................. 191
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver Knee Airbag..........................................47
Driving Aids
......................................................191
Driving Hints...................................................218
Driving Through Water................................219
DRL See: Daytime Running Lamps........................ 80
E
Economical Driving
......................................218
Electric Parking Brake.................................164
Applying the Electric Parking Brake............164
Automatically Releasing the Electric
Parking Brake.................................................. 165
Manually Releasing the Electric Parking Brake.................................................................. 164
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 165Electromagnetic Compatibility
.............466
Emission Law.................................................150
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........151
Tampering With a Noise Control System............................................................... 150
End User License Agreement.................468 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 468
Engine Block Heater.....................................137 Using the Engine Block Heater...................... 138
Engine Coolant Check
.................................251
Adding Coolant.................................................... 251
Coolant Change.................................................. 253
Engine Coolant Temperature Management.................................................. 254
Fail-Safe Cooling............................................... 253
Recycled Coolant............................................... 252
Severe Climates................................................. 253
Engine Emission Control...........................150
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................249 Adding Engine Oil.............................................. 249
Engine Oil Dipstick - 1.5L EcoBoost™
.................................................249
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L................................................................249
Engine Specifications - 1.5L EcoBoost™..................................................301
Drivebelt Routing................................................ 301
Engine Specifications - 2.0L EcoBoost™..................................................301
Drivebelt Routing............................................... 302
Engine Specifications - 2.5L....................302 Drivebelt Routing............................................... 303
Entertainment...............................................391 AM/FM Radio...................................................... 392
Apps....................................................................... 400
Bluetooth Stereo or USB................................ 399
CD........................................................................\
.... 398
HD Radio ™ Information (If
Available)........................................................ 395
SiriusXM® Satellite Radio (If Activated)........................................................ 393
Sources................................................................... 391
Supported Media Players, Formats and Metadata Information............................... 400
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Recline Adjustment...........................................
124
Unfolding the Seatback................................... 124
Rear Under Floor Storage........................204 Adjustable Load Floor..................................... 204
Cargo Management System......................... 204
Rear View Camera.......................................180 Using the Rear View Camera System..........181
Rear View Camera See: Rear View Camera................................... 180
Rear Window Wiper and Washers............77 Rear Window Washer.......................................... 77
Recommended Towing Weights.............212
Refueling..........................................................145 Refueling System Overview............................ 145
Refueling System Warning.............................. 147
Refueling Your Vehicle...................................... 146
Remote Control..............................................50 Car Finder................................................................ 52
Integrated Keyhead Transmitter.................... 50
Intelligent Access Key........................................ 50
Remote Start......................................................... 52
Replacing the Battery.......................................... 51
Sounding a Panic Alarm.................................... 52
Remote Start..................................................116
Automatic Settings............................................. 117
Heated and Cooled Features........................... 117
Last Settings.......................................................... 117
Repairing Minor Paint Damage...............272
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................54
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance
...................................221
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 222
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 221
Vehicles Sold in the United States: Using Roadside Assistance.................................... 221
Roadside Emergencies...............................221 Roof Racks and Load Carriers
................205
Adjusting the Crossbar.................................... 205
Running-In See: Breaking-In.................................................. 218
Running Out of Fuel.....................................143 Adding Fuel From a Portable Fuel
Container.......................................................... 144
Filling a Portable Fuel Container.................. 144
S
Safety Canopy ™
.............................................47
Safety Precautions........................................141
Satellite Radio
..............................................329
Satellite Radio Electronic Serial Number
(ESN)................................................................ 330
Satellite Radio Reception Factors..............330
SiriusXM Satellite Radio Service.................330
Troubleshooting.................................................. 331
Scheduled Maintenance Record...........455
Scheduled Maintenance..........................448
Seatbelt Extension
........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................33 Principle of Operation......................................... 33
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats..................................................................118
Security..............................................................70
Settings.............................................................417 911 Assist............................................................... 422
Ambient Lighting............................................... 428
Bluetooth............................................................... 419
Clock....................................................................... 419
Display................................................................... 429
General.................................................................. 426
Media Player......................................................... 418
Mobile Apps......................................................... 425
Navigation............................................................ 423
Phone...................................................................... 419
Radio....................................................................... 422
Sound...................................................................... 417
Valet Mode........................................................... 430
Vehicle................................................................... 428
Voice Control...................................................... 430
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Transporting the Vehicle...........................225
Trip Computer.................................................98
All Value.................................................................. 98
Average Fuel.......................................................... 98
Digital Speedo...................................................... 98
Distance to E.......................................................... 98
Instantaneous Fuel............................................. 98
Resetting the Trip Computer........................... 98
Trip Odometer....................................................... 98
Trip Timer................................................................ 98
U
Under Hood Overview - 1.5L EcoBoost™.................................................246
Under Hood Overview - 2.0L EcoBoost™..................................................247
Under Hood Overview - 2.5L
...................248
Unique Driving Characteristics................139
Universal Garage Door Opener...............126 HomeLink Wireless Control System............126
USB Port..........................................................332
Using Adaptive Cruise Control................185 Automatic Cancellation................................... 188
Blocked Sensor................................................... 189
Canceling the Set Speed................................. 188
Changing the Set Speed................................. 188
Detection Issues................................................. 188
Following a Vehicle............................................ 186
Hilly Condition Usage....................................... 188
Overriding the Set Speed................................. 187
Resuming the Set Speed................................ 188
Setting the Adaptive Cruise Speed.............186
Setting the Gap Distance................................. 187
Switching Adaptive Cruise Control Off....................................................................... 188
Switching Adaptive Cruise Control On........................................................................\
186
Switching to Normal Cruise Control...........190
System Not Available....................................... 189
Using Cruise Control...................................184 Canceling the Set Speed................................. 185
Changing the Set Speed.................................. 184
Resuming the Set Speed................................. 185
Setting the Cruise Speed................................ 184
Switching Cruise Control Off......................... 185
Switching Cruise Control On.......................... 184Using Four-Wheel Drive
.............................158
Driving in Special Conditions With
Four-Wheel Drive.......................................... 158
Using MyKey With Remote Start Systems..........................................................58
Using Snow Chains......................................291
Using Stability Control
...............................169
Using Summer Tires...................................290
Using SYNC™ With Your Media Player............................................................354
Accessing Your USB Song Library...............358
Bluetooth Devices and System Settings............................................................ 360
Connecting Your Digital Media Player to the USB Port.......................................................... 354
Media Menu Features....................................... 357
Media Voice Commands................................. 355
USB 2..................................................................... 360
Voice Commands for Audio Sources..........361
Using SYNC™ With Your Phone.............337 Accessing Features through the Phone
Menu.................................................................. 342
Accessing Your Phone Settings................... 345
Bluetooth Devices............................................. 346
Making Calls......................................................... 341
Pairing a Phone for the First Time...............338
Pairing Subsequent Phones.......................... 339
Phone Options during an Active Call..........341
Phone Voice Commands................................ 339
Receiving Calls..................................................... 341
System Settings................................................. 347
Text Messaging................................................... 343
Using Traction Control
................................167
Switching the System Off................................ 167
System Indicator Lights and Messages.......................................................... 167
Using a Switch..................................................... 167
Using the Information Display Controls............................................................. 167
Using Voice Recognition
...........................335
Audio Voice Commands................................. 385
Climate Voice Commands............................. 386
Initiating a Voice Session................................ 335
Mobile App Voice Commands...................... 389
Navigation Voice Commands....................... 388
Phone Voice Commands............................... 386
SiriusXM Traffic and Travel Link Voice Commands..................................................... 389
505
Escape (TM2) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index