window FORD ESCAPE 2019 Service Manual

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Applications and Services
(page 349). USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
Initiating a Voice Session Press the voice button. A list of
available voice commands
appears in the display.
Global Voice Commands
These voice commands are always
available. You can say them at any time. Global voice commands
This command ends the voice session. You
can also cancel a session by holding the
voice button for two or more seconds.
(cancel | exit)
This command provides you with hints,
examples and instructions.
help
This command restarts the voice session
from the initial starting point.
(main menu | start again)
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system. •
Speak naturally, without long pauses
between words.
• You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.
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(If Equipped)E142599

See Roadside Emergencies (page 221).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
Press Menu then select Action and Description
Menu
Item
SYNC-Applications Select the desired option, on
or off.
911 Assist
If you choose not to activate this
feature you will have the following
options: Action and Description
Menu
Item
Provides a display and voice
reminder at phone connection
at vehicle start.
Voice
Reminder
ON
Provides a display reminder
only without a voice reminder
at phone connection.
Voice
Reminder
OFF
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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(If Equipped)

Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 417).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflector*.
• Side window deflectors*.
• Splash guards.
• Spoiler winglets.
Interior Style
• Door sill plates.
• Floor mats.
• Interior light kit.
• Seat covers*.
• Sun screen*. Lifestyle
•
Ash cup or smoker's packages.
• Bluetooth speakers*.
• Camping tent*.
• Car cover*.
• Cargo area protector.
• Cargo net*.
• Cargo shade.
• Rear seat entertainment*.
• Roof racks and carriers*.
• Soft cargo organizers.
• Tablet cradle.
• Trailer towing accessories.
Peace of Mind
• Bumper mounted warning sensors*.
• Keyless entry keypad.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
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Multi-Point Inspection
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Normal
7,500– 10,000 mi
(12,000– 16,000 km)
Normal commuting with highway driving
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Car Wash
See: Cleaning the Exterior............................... 267
Catalytic Converter.......................................151 On-Board Diagnostics (OBD-II).................... 152
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 152
Center Console..............................................133
Changing a Bulb............................................261 Cornering Lamp (HID Headlamps) ...........263
Lamp Assembly Condensation..................... 261
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 263
Replacing Headlamp Bulbs........................... 262
Replacing HID Headlamp Bulbs.................. 263
Replacing High-Mount Brake Lamp Bulb.................................................................... 265
Replacing License Plate Lamp Bulb...........265
Replacing Reverse Lamp Assembly...........265
Replacing Side Marker Bulbs........................ 263
Replacing Turn, Tail and Brake Signal Bulbs................................................................. 264
Changing a Fuse...........................................242 Fuses....................................................................... 242
Changing a Road Wheel
...........................295
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 295
Tire Change Procedure.................................... 296
Changing the 12V Battery.........................256 Battery Management System...................... 258
Changing the Engine Air Filter................265 Duratec Engines................................................. 266
EcoBoost Engines............................................. 265
Changing the Wiper Blades.....................259 Front Wiper Blades........................................... 259
Rear Window Wiper Blade............................. 259
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys...................................... 58
Number of MyKeys.............................................. 58
Checking the Wiper Blades
.....................258
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning.........................29
Child Safety......................................................20 General Information............................................ 20
Child Safety Locks...........................................31 Left-Hand Side...................................................... 32
Right-Hand Side................................................... 32Cleaning Leather Seats...............................271
Cleaning Products.......................................267
Materials................................................................ 267
Cleaning the Engine...................................269
Cleaning the Exterior..................................267 Cleaning the Headlamps................................ 268
Exterior Chrome Parts..................................... 268
Exterior Plastic Parts........................................ 268
Stripes or Graphics........................................... 268
Underbody........................................................... 268
Under Hood......................................................... 268
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................270
Cleaning the Interior...................................270
Mirrors.................................................................... 270
Cleaning the Wheels...................................272
Cleaning the Windows and Wiper Blades...........................................................269
Clearing All MyKeys........................................57
Climate Control..............................................110
Collision Warning System.........................201 PRINCIPLE OF OPERATION........................... 201
Coolant Check See: Engine Coolant Check............................. 251
Cornering Lamps
............................................82
Crash Sensors and Airbag Indicator.......48
Creating a MyKey...........................................56 Programming and Changing Configurable
Settings............................................................... 57
Cross Traffic Alert.........................................198 Blocked Sensors................................................ 200
Switching the System Off and On..............200
System Errors..................................................... 200
System Lights, Messages and Audible Alerts................................................................. 200
System Limitations.......................................... 200
Using the Cross Traffic Alert System..........198
Cruise Control
..................................................73
Principle of Operation.......................................184
Type One.................................................................. 73
Type Two.................................................................. 74
Cruise control See: Using Cruise Control................................ 184
Customer Assistance
.................................226
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Getting the Services You Need...............226
Away From Home.............................................. 226
H
Hazard Flashers............................................222
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay
...................................80
Headrest See: Head Restraints.......................................... 118
Head Restraints
.............................................118
Folding the Rear Seat Outermost Head
Restraint............................................................ 120
Installing the Head Restraint......................... 120
Lowering the Head Restraint......................... 120
Raising the Head Restraint............................. 120
Removing the Head Restraint....................... 120
Tilting the Front Seat Head Restraint.........120
Heated Exterior Mirrors................................116
Heated Rear Window...................................116
Heated Seats
..................................................124
Heated Steering Wheel................................74
Heated Windshield
.......................................116
Windshield Wiper De-Icer................................ 116
Heating See: Climate Control.......................................... 110
Hill Start Assist
..............................................165
Switching the System On and Off...............166
Using Hill Start Assist....................................... 166
Hints on Controlling the Interior Climate...........................................................113
Defogging the Side Windows in Cold Weather.............................................................. 115
General Hints......................................................... 113
Quickly Cooling the Interior.............................. 115
Quickly Heating the Interior............................. 114
Recommended Settings for Cooling............115
Recommended Settings for Heating...........114
Hints on Driving With Anti-Lock Brakes............................................................163
Home Screen................................................383
Hood Lock See: Opening and Closing the Hood..........244
I
Ignition Switch
...............................................134 In California (U.S. Only).............................227
Information Display Control.......................74
Information Displays
.....................................95
General Information............................................ 95
Information Messages
.................................98
Airbag....................................................................... 99
Alarm........................................................................\
99
Automatic Engine Shutdown.......................... 99
Auto Start-Stop.................................................. 100
Battery and Charging System....................... 100
Blind Spot Information and Cross Traffic Alert System..................................................... 101
Collision Warning and Adaptive Cruise Control (ACC)................................................. 102
Doors....................................................................... 102
Engine..................................................................... 103
Four-Wheel Drive............................................... 103
Hill Start Assist................................................... 104
Keyless Vehicle.................................................... 104
Lighting.................................................................. 105
Maintenance........................................................ 105
Message Indicator............................................... 98
MyKey..................................................................... 105
Park Aid.................................................................. 106
Park Brake............................................................. 106
Power Steering.................................................... 107
Remote Start........................................................ 107
Starting System .................................................. 107
Tire Pressure Monitoring System.................108
Traction Control.................................................. 108
Trailer...................................................................... 108
Transmission........................................................ 109
Installing Child Restraints...........................22 Child Restraints..................................................... 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer......................79
Instrument Panel
............................................18
Instrument Panel Overview.............................. 18
Interior Lamps
.................................................83
Front Interior Lamps........................................... 83
Rear Interior Lamps............................................. 83
Interior Mirror...................................................88 Automatic Dimming Mirror.............................. 88
Manual Dimming Mirror.................................... 88
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Introduction.........................................................7
J
Jump Starting the Vehicle.........................223
To Connect the Booster Cables.................... 223
To Start the Engine............................................ 224
K
Keyless Entry....................................................63
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 63
Keyless Starting
............................................134
Ignition Modes..................................................... 135
Keys and Remote Controls........................50
L
Lane Keeping System.................................192 Switching the System On and Off...............193
Liftgate...............................................................66
Lighting Control
..............................................78
Flashing the Headlamp High Beam..............79
Headlamp High Beam........................................ 78
Lighting...............................................................78 General Information............................................ 78
Load Carriers See: Roof Racks and Load Carriers............205
Load Carrying
................................................204
Load Limit......................................................206
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 210
Vehicle Loading - with and without a Trailer................................................................ 206
Locking and Unlocking................................60 Activating Intelligent Access............................. 61
Autolock................................................................... 62
Battery Saver......................................................... 63
Illuminated Entry.................................................. 63
Illuminated Exit..................................................... 63
Locking and Unlocking the Doors with the Key Blade........................................................... 60
Opening a Rear Door from the Inside............61
Power Door Locks................................................ 60
Remote Control.................................................... 60Smart Unlocks for Integrated Keyhead
Transmitter........................................................ 62
Smart Unlocks for Intelligent Access Keys...................................................................... 62
Luggage Covers
............................................204
Lug Nuts See: Changing a Road Wheel....................... 295
M
Maintenance.................................................244 General Information......................................... 244
Manual Climate Control
.............................110
Directing the Airflow........................................... 110
Setting the Blower Motor Speed................... 110
Setting the Temperature.................................. 110
Switching Maximum Air Conditioning On and Off................................................................. 111
Switching Maximum Defrost On and Off........................................................................\
.. 111
Switching Recirculated Air On and Off.........111
Switching the Air Conditioning On and Off........................................................................\
110
Switching the Climate Control On and Off........................................................................\
110
Switching the Heated Seats On and Off........................................................................\
110
Manual Liftgate
..............................................66
Closing the Liftgate............................................. 66
Opening the Liftgate........................................... 66
Manual Seats.................................................120 Adjusting the Seat Backrest............................ 121
Adjusting the Seat Height................................. 121
Moving the Seat Backward and Forward............................................................... 121
Media Hub
......................................................332
Memory Function..........................................122 Saving a PreSet Position.................................. 123
Message Center See: Information Displays................................. 95
Mirrors See: Windows and Mirrors................................ 85
Mobile Communications Equipment.......15
Moonroof..........................................................88 Bounce-Back......................................................... 89
Opening and Closing the Moonroof.............89
Opening and Closing the Sunscreen............89
Venting the Moonroof........................................ 89
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Motorcraft Parts - 1.5L
EcoBoost™.................................................303
Motorcraft Parts - 2.0L EcoBoost™................................................304
Motorcraft Parts - 2.5L..............................305
MyKey – Troubleshooting...........................58
MyKey ™.............................................................55
Principle of Operation........................................ 55
N
Navigation.....................................................406 cityseeker............................................................... 413
Destination Mode............................................. 408
Map Mode............................................................ 406
Navigation Map Updates................................. 414
Navigation Menu.................................................. 411
SiriusXM Traffic and Travel Link.................... 414
SYNC AppLink..................................................... 413
Waypoints.............................................................. 412
Normal Scheduled Maintenance...........451 Intelligent Oil-Life Monitor™......................... 451
Normal Maintenance Intervals..................... 452
O
Oil Change Indicator Reset......................250
Oil Check See: Engine Oil Check...................................... 249
Opening and Closing the Hood..............244 Closing the Hood............................................... 245
Opening the Hood............................................. 244
Ordering Additional Owner's Literature.......................................................231
Obtaining a French Owner ’s Manual...........231
Overhead Console........................................133
P
Parking Aids....................................................170 Principle of Operation....................................... 170
Passive Anti-Theft System.........................70 SecuriLock®........................................................... 70
PATS See: Passive Anti-Theft System..................... 70
Perchlorate........................................................13 Personal Safety System
™.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Phone...............................................................401 During a Phone Call......................................... 404
Making Calls........................................................ 403
Pairing Your Cell Phone for the First Time................................................................... 401
Phone Menu........................................................ 402
Receiving Calls................................................... 404
Smartphone Connectivity............................. 405
Text Messaging.................................................. 405
Post-Crash Alert System..........................224
Power Door Locks See: Locking and Unlocking............................ 60
Power Liftgate.................................................67 Hands-Free Feature............................................ 69
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 67
Setting the Liftgate Open Height.................. 68
Stopping the Liftgate Movement.................. 68
Switching the Power Liftgate On or Off........................................................................\
. 69
Power Seats
.....................................................121
Adjusting the Lumbar Support...................... 122
Adjusting the Seat Backrest........................... 122
Adjusting the Seat Cushion............................. 122
Adjusting the Seat Height................................ 122
Moving the Seat Backward and Forward.............................................................. 122
Power Steering Fluid Check.....................256
Power Windows.............................................85 Accessory Delay................................................... 86
Bounce-Back......................................................... 85
One-Touch Close................................................. 85
One-Touch Open................................................. 85
Rear Window Lock............................................... 85
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 295
R
Rear Parking Aid
............................................170
Obstacle Distance Indicator............................ 171
Rear Seat Armrest........................................133
Rear Seats
.......................................................124
Folding the Seatback........................................ 124
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