warranty FORD ESCAPE 2019 Warranty Guide

2019 Model Year Ford Warranty Guide
(Except F-650/750, Hybrid and Electric Vehicles)
owner.ford.comford.ca
December 2019
Third Printing
Litho in U.S.A.
KW7J 19T201 CA

Table of Contents
1. INTRODUCTION1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2019-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered? 8
What Is Not Covered? 12
4. IN ADDITION ... 16
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 16
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 17
What Is Covered? 20
What Is Not Covered? 21
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 22
What Is Covered? 26
What Is Not Covered? 27

7. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 28
8. NOISE EMISSIONS WARRANTY 30
9. FORD PROTECT EXTENDED SERVICE PLAN 31
10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 32
11. STATE WARRANTY ENFORCEMENT LAWS 33
12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 34

1. Introduction
Ford Motor Companyand your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
2019-model car or light truck. If you bought a previously owned
2019-model vehicle, you are eligible for any remaining warranty
coverages.
Ford Motor Company provides the Emissions Defect Warrantiesand
Emissions Performance Warranties which cover your emissions
control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight
Rating (pages 17-30).
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost -
the services of the BBB AUTO LINE program. For details, see Better
Business Bureau (BBB) AUTO LINE program,
page 32 or call
1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manualwhich indicates
the scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting from neglect
or inadequate maintenance, may help increase the value you receive
when you sell or trade your vehicle, and is important in allowing your
vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
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parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and
confirmation of maintenance work is always entered in yourOwner’s
Manual.
Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service
Center, has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your
vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Owner’s Manual - intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
3

DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Vehicle Limited Warranty and theEmissions Warranties
described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Export Operations
Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.
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3. The New Vehicle Limited Warranty for your2019-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS AND
RACING USE
*** Ford disclaims all implied warranties if the vehicle is
used for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if
the vehicle is equipped for racing. ***
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The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.
APPLICABILITY OF LIMITATIONS OF IMPLIED WARRANTY TO NEW
VEHICLE LIMITED WARRANTY AND EMISSIONS WARRANTY
*** This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages
under the NEW VEHICLE LIMITED WARRANTY also applies to
the EMISSIONS WARRANTIES described on pages 17-29. ***
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.
You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before
exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If
you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’
you are not required to first use BBB AUTO LINE to resolve your
dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 32 of this booklet.7