audio FORD ESCAPE 2020 Workshop Manual

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
482
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
510
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
516
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Appendices

A
A/C
See: Climate Control.......................................... 137
About This Manual...........................................9
ABS See: Brakes............................................................ 217
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 217
Accessories....................................................483
Accessories See: Replacement Parts
Recommendation............................................ 16
Active Park Assist........................................230
Using Active Park Assist................................... 231
Adaptive Cruise Control
............................239
Adaptive Cruise Control –
Troubleshooting............................................. 247
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Lane Centering
...............................246
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Stop and Go.....................................246
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Lane Centering...............................240
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Stop and Go......................................241
Sensor Limitations............................................. 241
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Lane Centering................................239
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Stop and Go.....................................239
Hilly Condition Usage...................................... 240
When Following a Vehicle.............................. 240
Adaptive Cruise Control – Troubleshooting.........................................247
Adaptive Cruise Control – Information Messages.......................................................... 247
Adjusting the Headlamps.........................328 Horizontal Aim Adjustment........................... 329
Vertical Aim Adjustment................................. 328
Adjusting the Steering Wheel
....................79 Airbag Disposal
...............................................52
Air Conditioning See: Climate Control.......................................... 137
Air Filter See: Changing the Engine Air Filter - 2.5L,
Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...............320
See: Changing the Engine Air Filter - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)................319
Alarm See: Anti-Theft Alarm........................................ 78
All-Wheel Drive
..............................................212
Ambient Lighting...........................................90 Adjusting the Brightness................................... 90
Switching Ambient Lighting Off.................... 90
Switching Ambient Lighting On..................... 90
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 78
Disarming the Alarm........................................... 78
Appendices....................................................505
Apps.................................................................466 SiriusXM Traffic and Travel Link................... 467
Using Apps on an Android Device..............466
Using Apps on an iOS Device....................... 466
Using Mobile Navigation on an Android Device................................................................ 467
At a Glance.......................................................20
Audible Warnings and Indicators...........109 Headlamps On Warning.................................. 109
Key in Ignition Warning..................................... 109
Keyless Warning................................................. 109
Audio Control
...................................................79
You can operate the following functions
with the control:.............................................. 80
Audio System
...............................................408
General Information........................................ 408
Audio Unit - Vehicles With: SYNC 3........411 Adjusting the Volume......................................... 411
Changing Radio Stations.................................. 411
Muting the Audio................................................ 412
Pausing or Playing Media................................. 412
Switching the Audio Unit On and Off.........412
Switching the Display On and Off................412
Using Seek, Fast Forward and Reverse.............................................................. 412
Audio Unit - Vehicles With: SYNC........408 Accessing the Sound Settings..................... 408
535
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Adjusting the Volume......................................
409
Changing Radio Stations............................... 409
Muting the Audio............................................... 409
Pausing or Playing Media............................... 409
Returning to the Previous Screen...............409
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media................................................. 409
Selecting the Radio........................................... 410
Switching the Audio Unit On and Off.........410
Switching the Display On and Off...............410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse.............................................................. 410
Auto Hold........................................................220
Auto Hold Indicator............................................ 221
Switching Auto Hold On and Off.................. 221
Using Auto Hold................................................... 221
Autolamps........................................................87 Windshield Wiper Activated
Headlamps........................................................ 87
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................138
Directing the Airflow.......................................... 138
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 139
Switching Auto Mode On and Off................139
Switching Dual Zone Mode On and Off....................................................................... 140
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
. 141
Switching the Air Conditioning On and Off....................................................................... 140
Switching the Climate Control On and Off....................................................................... 140
Automatic Climate Control - Vehicles With: Electronic Automatic
Temperature Control (EATC)
.................141
Directing the Airflow........................................... 141
Setting the Blower Motor Speed.................. 142
Setting the Temperature.................................. 142
Switching Auto Mode On and Off................142 Switching Maximum Air Conditioning On
and Off............................................................... 143
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off....................................................................... 144
Switching the Air Conditioning On and Off........................................................................\
143
Switching the Climate Control On and Off........................................................................\
143
Automatic High Beam Control...................91
Automatic High Beam Control Indicators.........................................................91
Automatic Transmission - Excluding: Plug-In Hybrid Electric Vehicle
(PHEV).........................................................204
Automatic Return to park............................... 205
Drive (D)................................................................ 205
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 208
Low (L).................................................................. 205
Manual (M).......................................................... 205
Manual Park Release....................................... 206
Neutral (N).......................................................... 205
Park (P)................................................................. 204
Reverse (R).......................................................... 205
Stay in Neutral Mode....................................... 206
Understanding the Shift Positions of Your Automatic Transmission........................... 204
Automatic Transmission Fluid Check
.............................................................325
Automatic Transmission - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV).........................................208
Automatic Return to Park............................... 210
Automatic Transmission Information Messages........................................................... 211
Drive (D)............................................................... 209
Grade Assist......................................................... 210
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 211
Low (L).................................................................. 209
Neutral (N).......................................................... 209
Park (P)................................................................. 209
Reverse (R).......................................................... 209
Stay in Neutral Mode........................................ 210
Understanding the Shift Positions of Your Automatic Transmission........................... 209
536
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Rear Window Wiper and Washers...........85
Rear Camera Washer......................................... 85
Rear Window Washer......................................... 85
Rear Window Wiper............................................ 85
Recommended Towing Weights............277
Refueling - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................185
Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Refueling - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)..........................................................187
Fuel Filler Door Manual Override Lever................................................................... 189
System Warnings............................................... 189
Remote Control..............................................54 Car Finder................................................................ 58
Integrated Keyhead Transmitter.................... 54
Intelligent Access Key......................................... 55
Linking a Preset Position to Your Remote Control or Intelligent Access Key..............60
Memory Feature................................................... 60
Remote Start......................................................... 59
Replacing the Battery......................................... 56
Sounding a Panic Alarm.................................... 58
Remote Start..................................................147 Automatic Settings............................................ 147
Heated and Cooled Features.......................... 147
Last Settings......................................................... 147
Repairing Minor Paint Damage..............340
Replacement Parts Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control
............................................................60
Reporting Safety Defects (Canada Only)
..............................................................302
Reporting Safety Defects (U.S. Only)
..............................................................302
Resuming the Set Speed..........................238 Resuming the Set Speed from a Complete
Stop.................................................................... 245Roadside Assistance
..................................287
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 288
Vehicles Sold in the United States: Getting Roadside Assistance................................... 287
Vehicles Sold in the United States: Using Roadside Assistance................................... 287
Roadside Emergencies..............................287
Roof Racks and Load Carriers
................269
Adjusting the Crossbars.................................. 270
Maximum Recommended Load Amounts........................................................... 270
Running-In See: Breaking-In................................................. 284
Running Out of Fuel....................................183 Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
............................................49
Safety Precautions.......................................182
Satellite Radio...............................................414 Satellite Radio Electronic Serial Number
(ESN)................................................................. 415
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance Record...........494
Scheduled Maintenance
..........................486
Seatbelt Extensions.......................................41
Seatbelt Height Adjustment......................38
Seatbelt Reminder........................................39 Seatbelt Status.................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats.................................................................148
Security..............................................................76
Selecting a Drive Mode.............................266
Settings...........................................................468 911 Assist.............................................................. 468
Ambient Lighting............................................... 469
Audio
...................................................................... 468
Automatic Updates.......................................... 469
546
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Switching Automatic High Beam Control
On and Off......................................................91
Activating the Automatic High Beam Control.................................................................. 91
Switching Cruise Control On and Off...................................................................237
Switching Cruise Control Off......................... 237
Switching Cruise Control On.......................... 237
Switching From Adaptive Cruise Control to Cruise Control
.......................................246
Switching Lane Centering On and Off..................................................................246
Activating Lane Centering............................... 247
System Alerts and Automatic Cancellation.................................................... 247
Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
3........................................................................\
157
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC...............................................................157
Symbols Glossary
.............................................9
SYNC™ 3........................................................435
General Information......................................... 435
SYNC™ 3 Troubleshooting......................470 Additional Information and
Assistance....................................................... 482
Apps........................................................................\
477
Navigation............................................................. 476
Personal Profiles............................................... 480
Phone..................................................................... 474
Resetting the System...................................... 482
USB and Bluetooth Audio............................... 471
Voice Recognition.............................................. 470
Wi-Fi Connectivity............................................. 479
SYNC™ Applications and Services........................................................422
911 Assist............................................................... 422
SYNC Mobile Apps............................................ 424
SYNC™............................................................418 General Information.......................................... 418
SYNC™ Troubleshooting
.........................426
T
Technical Specifications See: Capacities and Specifications............376 The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................299
Tire Care
...........................................................351
Glossary of Tire Terminology......................... 353
Information About Uniform Tire Quality Grading.............................................................. 351
Information Contained on the Tire Sidewall........................................................... 354
Temperature A B C............................................ 352
Traction AA A B C............................................... 352
Treadwear............................................................. 352
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................345
Tire Pressure Monitoring System
..........365
Changing Tires With a Tire Pressure
Monitoring System....................................... 366
Understanding Your Tire Pressure Monitoring System ...................................... 367
Tire Repair Kit See: Tire Sealant and Inflator Kit.................345
Tire Sealant and Inflator Kit....................345 First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 347
General Information......................................... 346
Second Stage: Checking Tire Pressure........................................................... 349
Tips for Use of the Kit...................................... 346
What to do after the Tire has been Sealed............................................................... 349
What to do when a Tire Is Punctured.........347
Tires See: Wheels and Tires..................................... 343
Towing a Trailer.............................................276 Load Placement................................................. 276
Towing the Vehicle on Four Wheels - 8-Speed Automatic Transmission –
8F24................................................................281
Emergency Towing............................................. 281
Recreational Towing.......................................... 281
Towing the Vehicle on Four Wheels - 8-Speed Automatic Transmission –
8F35...............................................................282
Emergency Towing............................................ 282
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 282
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 282
548
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Recreational Towing - Rear-Wheel Drive
Vehicles............................................................ 282
Towing the Vehicle on Four Wheels - Automatic Transmission – HF45........283
Emergency Towing............................................ 283
Recreational Towing......................................... 283
Towing..............................................................276
Traction Control............................................222
Principle of Operation...................................... 222
Trailer Sway Control
....................................277
Transmission Code Designation............382
Transmission.................................................204
Transporting the Vehicle...........................295
U
Under Hood Overview - 1.5L EcoBoost™..................................................314
Under Hood Overview - 2.0L EcoBoost™..................................................315
Under Hood Overview - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................316
Unique Driving Characteristics.................175
Universal Garage Door Opener...............159 HomeLink Wireless Control System...........159
USB Port
...........................................................417
Locating the USB Ports.................................... 417
Using All-Wheel Drive
.................................212
Driving in Special Conditions With
All-Wheel Drive............................................... 212
Using MyKey With Remote Start Systems..........................................................64
Using Snow Chains.....................................364
Using Stability Control
...............................224
Using Summer Tires...................................364
Using SYNC™ With Your Media Player............................................................425
Audio Voice Commands................................. 426
Media Sources.................................................... 425
Using SYNC™ With Your Phone.............421 Accessing Features through the Phone
Menu.................................................................. 422
Pairing a Phone................................................... 421
Phone Controls................................................... 422
Phone Voice Commands................................. 421
Using Traction Control
...............................222
Switching the System Off............................... 222System Indicator Lights and
Messages.......................................................... 222
Using a Switch..................................................... 222
Using the Information Display Controls............................................................ 222
Using Voice Recognition............................419 Audio Voice Commands................................. 438
Climate Voice Commands............................. 439
Initiating a Voice Session................................. 419
Mobile App Voice Commands...................... 442
Navigation Voice Commands........................ 441
Phone Voice Commands................................ 439
SiriusXM Traffic and Travel Link Voice Commands..................................................... 443
System Interaction and Feedback..............420
Voice Settings Commands............................ 443
Utilizing the Mediation/Arbitration Program (Canada Only)........................300
V
Vehicle Care
...................................................335
General Information......................................... 335
Vehicle Certification Label.......................382
Vehicle Identification Number.................381
Vehicle Storage
............................................340
Body....................................................................... 340
Brakes..................................................................... 341
Cooling system.................................................... 341
Disconnecting Your 12 Volt Battery..............341
Engine..................................................................... 341
Fuel system........................................................... 341
General.................................................................. 340
Miscellaneous..................................................... 342
Plugging in Your HYBRID................................. 341
Removing Vehicle From Storage.................. 342
Tires........................................................................\
. 341
Vehicle Wi-Fi Hotspot................................407
Ventilation See: Climate Control.......................................... 137
VIN See: Vehicle Identification Number.............381
Voice Control...................................................80
W
Warning Lamps and Indicators...............105 Adaptive Cruise Control................................... 105
549
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index