reset FORD ESCAPE 2020 Workshop Manual

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
– Device indexing required.
•Re-index your device. See Settings (page 468).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
473
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 468).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 468).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
474
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 468).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 454).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
475
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
482
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 318).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals,
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the our
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
487
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the OIL CHANGE
REQUIRED
message appearing in the
information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
(for example, the
Intelligent Oil-Life Monitor was reset
at
25,000 mi (40,000 km)). Perform
the engine air filter replacement. Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect rear axle and U-joints (AWD).
Inspect frequently, service
as required
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km)
492
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Scheduled Maintenance

Power Door Locks................................................
66
Remote Control.................................................... 66
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 68
Smart Unlocks for Intelligent Access Keys...................................................................... 68
Luggage Covers............................................268 Installing the Luggage Cover......................... 269
Removing the Luggage Cover....................... 268
Stowing the Luggage Cover.......................... 269
Lug Nuts See: Changing a Road Wheel....................... 369
M
Maintenance...................................................312 General Information........................................... 312
Manual Climate Control.............................137 Directing the Airflow.......................................... 137
Setting the Blower Motor Speed................... 137
Setting the Temperature.................................. 137
Switching Maximum Air Conditioning On and Off............................................................... 138
Switching Maximum Defrost On and Off....................................................................... 138
Switching Recirculated Air On and Off....................................................................... 138
Switching the Air Conditioning On and Off........................................................................\
137
Switching the Climate Control On and Off....................................................................... 138
Manual Liftgate................................................71
Closing the Liftgate............................................... 71
Opening with the Outside Control Button................................................................... 71
Opening with the Remote Control.................. 71
Manual Seats
..................................................151
Adjusting the Seat Backrest............................ 151
Adjusting the Seat Height................................ 151
Moving the Seat Backward and Forward.............................................................. 151
Memory Function..........................................153 Saving a PreSet Position.................................. 153
Message Center See: Information Displays................................ 110
Mirrors See: Windows and Mirrors................................ 93
Mobile Communications Equipment.......17 Moonroof
..........................................................96
Bounce-Back.......................................................... 97
Opening and Closing the Moonroof..............97
Motorcraft Parts - 1.5L EcoBoost™.................................................378
Motorcraft Parts - 2.0L EcoBoost™
.................................................379
Motorcraft Parts - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)
.........................................380
MyKey – Troubleshooting...........................64
MyKey ™..............................................................61
Principle of Operation......................................... 61
N
Navigation......................................................455 Changing the Format of the Map................457
cityseeker............................................................. 459
Michelin Travel Guide...................................... 460
Navigation Map Accuracy and Updates............................................................. 461
Route Guidance................................................. 458
Setting a Destination....................................... 456
SiriusXM Traffic and Travel Link.................. 460
Zoom...................................................................... 457
Normal Scheduled Maintenance
..........489
Intelligent Oil-Life Monitor™........................ 489
Normal Maintenance Intervals.................... 490
O
Oil Change Indicator Reset
.......................318
Oil Check See: Engine Oil Check........................................ 317
Opening and Closing the Hood...............312 Closing the Hood................................................ 313
Information Messages...................................... 313
Opening the Hood.............................................. 312
Warning Lamps and Indicators..................... 313
Ordering Additional Owner's Literature
.....................................................302
Obtaining a French Owner ’s Manual.........302
Overriding Automatic High Beam Control.............................................................92
Overriding the Set Speed.........................245
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Rear Window Wiper and Washers...........85
Rear Camera Washer......................................... 85
Rear Window Washer......................................... 85
Rear Window Wiper............................................ 85
Recommended Towing Weights............277
Refueling - Excluding: Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................185
Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Refueling - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)..........................................................187
Fuel Filler Door Manual Override Lever................................................................... 189
System Warnings............................................... 189
Remote Control..............................................54 Car Finder................................................................ 58
Integrated Keyhead Transmitter.................... 54
Intelligent Access Key......................................... 55
Linking a Preset Position to Your Remote Control or Intelligent Access Key..............60
Memory Feature................................................... 60
Remote Start......................................................... 59
Replacing the Battery......................................... 56
Sounding a Panic Alarm.................................... 58
Remote Start..................................................147 Automatic Settings............................................ 147
Heated and Cooled Features.......................... 147
Last Settings......................................................... 147
Repairing Minor Paint Damage..............340
Replacement Parts Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control
............................................................60
Reporting Safety Defects (Canada Only)
..............................................................302
Reporting Safety Defects (U.S. Only)
..............................................................302
Resuming the Set Speed..........................238 Resuming the Set Speed from a Complete
Stop.................................................................... 245Roadside Assistance
..................................287
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 288
Vehicles Sold in the United States: Getting Roadside Assistance................................... 287
Vehicles Sold in the United States: Using Roadside Assistance................................... 287
Roadside Emergencies..............................287
Roof Racks and Load Carriers
................269
Adjusting the Crossbars.................................. 270
Maximum Recommended Load Amounts........................................................... 270
Running-In See: Breaking-In................................................. 284
Running Out of Fuel....................................183 Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
............................................49
Safety Precautions.......................................182
Satellite Radio...............................................414 Satellite Radio Electronic Serial Number
(ESN)................................................................. 415
Satellite Radio Reception Factors...............415
SiriusXM Satellite Radio Service.................. 415
Troubleshooting.................................................. 416
Scheduled Maintenance Record...........494
Scheduled Maintenance
..........................486
Seatbelt Extensions.......................................41
Seatbelt Height Adjustment......................38
Seatbelt Reminder........................................39 Seatbelt Status.................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats.................................................................148
Security..............................................................76
Selecting a Drive Mode.............................266
Settings...........................................................468 911 Assist.............................................................. 468
Ambient Lighting............................................... 469
Audio
...................................................................... 468
Automatic Updates.......................................... 469
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Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Switching Automatic High Beam Control
On and Off......................................................91
Activating the Automatic High Beam Control.................................................................. 91
Switching Cruise Control On and Off...................................................................237
Switching Cruise Control Off......................... 237
Switching Cruise Control On.......................... 237
Switching From Adaptive Cruise Control to Cruise Control
.......................................246
Switching Lane Centering On and Off..................................................................246
Activating Lane Centering............................... 247
System Alerts and Automatic Cancellation.................................................... 247
Switching Rear Occupant Alert System On and Off - Vehicles With: SYNC
3........................................................................\
157
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC...............................................................157
Symbols Glossary
.............................................9
SYNC™ 3........................................................435
General Information......................................... 435
SYNC™ 3 Troubleshooting......................470 Additional Information and
Assistance....................................................... 482
Apps........................................................................\
477
Navigation............................................................. 476
Personal Profiles............................................... 480
Phone..................................................................... 474
Resetting the System...................................... 482
USB and Bluetooth Audio............................... 471
Voice Recognition.............................................. 470
Wi-Fi Connectivity............................................. 479
SYNC™ Applications and Services........................................................422
911 Assist............................................................... 422
SYNC Mobile Apps............................................ 424
SYNC™............................................................418 General Information.......................................... 418
SYNC™ Troubleshooting
.........................426
T
Technical Specifications See: Capacities and Specifications............376 The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................299
Tire Care
...........................................................351
Glossary of Tire Terminology......................... 353
Information About Uniform Tire Quality Grading.............................................................. 351
Information Contained on the Tire Sidewall........................................................... 354
Temperature A B C............................................ 352
Traction AA A B C............................................... 352
Treadwear............................................................. 352
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................345
Tire Pressure Monitoring System
..........365
Changing Tires With a Tire Pressure
Monitoring System....................................... 366
Understanding Your Tire Pressure Monitoring System ...................................... 367
Tire Repair Kit See: Tire Sealant and Inflator Kit.................345
Tire Sealant and Inflator Kit....................345 First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 347
General Information......................................... 346
Second Stage: Checking Tire Pressure........................................................... 349
Tips for Use of the Kit...................................... 346
What to do after the Tire has been Sealed............................................................... 349
What to do when a Tire Is Punctured.........347
Tires See: Wheels and Tires..................................... 343
Towing a Trailer.............................................276 Load Placement................................................. 276
Towing the Vehicle on Four Wheels - 8-Speed Automatic Transmission –
8F24................................................................281
Emergency Towing............................................. 281
Recreational Towing.......................................... 281
Towing the Vehicle on Four Wheels - 8-Speed Automatic Transmission –
8F35...............................................................282
Emergency Towing............................................ 282
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 282
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 282
548
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index