charging FORD ESCAPE 2021 User Guide

What to Do
What it Means
Convenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Use a differentwall outlet.
If the LED indicators are off after plug-
ging in the convenience cord and the
plug is experiencing a no power condi-
tion from the wall outlet, use a different outlet.
Off
Off
Off
No action required.
The convenience cord is plugged into
the wall outlet and ready to charge your vehicle. Reference the charge port
section below for information on vehicle charging.
Off
Off
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord AC plug is
experiencing an overheating condition. The convenience cord is in retry mode
to return to normal condition. If the fault persists, you have a bad wall outlet.
On
Flashing
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord is charging at a
reduced current rate due to a wall
outlet over temperature condition.
Flashing
Off
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord AC plug has
overheated. The cordset retry mode has been exhausted. Your vehicle is not
charging. You have a bad wall outlet.
Flashing
On
On
Unplug and re-plug to vehicle charge port.
The convenience cord is experiencing a
ground fault at the charge port. The
convenience cord is in retry mode to
return to normal condition. Your vehicle is not charging.
Off
Flashing
On
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What to Do
What it Means
Convenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Request vehicleservice.
The convenience cord is experiencing a
ground fault at the charge port. The
cordset retry mode has been exhausted. Your vehicle is not charging. Call for service.
Off
On
On
Connect to a prop-erly grounded AC outlet.
Missing ground at AC outlet. Your
vehicle is not charging. The convenience cord is in retry mode.
Two
flash
interval
On/Two
flash
interval
On
Request cordsetservice. Replace the cordset.
The convenience cord is experiencing
an internal fault. Call for service.
Off
On/
Flashing
On
Note: If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at our website.
MOVING AND STORAGE
INSTRUCTIONS
Note: Do not hold the convenience cord by
the flexible power cable.
Make sure that you completely wrap the
convenience cord after charging.
When complete, replace the convenience
cord in the luggage compartment.
Note: Store the convenience cord in a clean,
dry place between the temperature of
-39.9– 193.9°F (-40–90°C).
LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and the front left-hand
wheel well. To open, press the center right
edge of the charge port door, and then
release. Note:
Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
CHARGE PORT INDICATORS
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
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We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
•
When the bottom zone is pulsing, the
charge is between 0-20 percent.
• When the bottom zone illuminates and
the next is pulsing, the charge is
between 20-40 percent.
• When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the
next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top
zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge
is 100 percent. 80%-100% state of charge.
A.
60%-80% state of charge.
B. 40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 436).
AC CHARGING
Connecting the Charger To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler.
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4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
The charge status indicator lights up
each zone alternately from bottom to
top and from bottom to top again.
5. If using a charging station, follow the instructions on the charge station to
begin the charging process. Note:
You can identify charging faults by
the color orange on the charge status
indicator. Faults can occur within the vehicle
charging system or outside the vehicle, such
as with the charge cord, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle checked as soon as possible. Note:
If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30
seconds and then turns off. If this happens,
check the charge cord and the charge
station or electrical supply.
Note: Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Locking the Charging Coupler Note:
You need a padlock or a combination
lock with a shackle diameter of 0.2 in
(5 mm) or less, and the straight portion of
the shackle of 1.0 in (25.4 mm) of length or
more.
1. Insert the lock through the hole in the charging coupler button.
2. Lock the padlock or combination lock.
Stopping Charging
1. If you have installed a padlock or combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle.
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4. Press the center right edge of the
charge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES Note:
Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 436).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time. When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note:
When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences.
See SYNC™ 3 (page
436). 207
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CHARGING YOUR VEHICLE – TROUBLESHOOTING
Charging Your Vehicle – Information Messages
Action
Message
Your vehicle needs confirmation that you unplugged it before
allowing a start. You must make sure your vehicle is unplugged
and you respond to the message before starting your vehicle.
Vehicle Plugged In ? Yes
No
Your vehicle detects it is still plugged in after you attempt to
start it.
Unplug Prior to Starting
Vehicle
A charging fault has been detected. Check the charging cord
and the charge station or electrical supply.
Charge Station Fault See
Manual
The charging station cannot communicate with your vehicle.
Contact the station provider.
Charge Station Commu-
nication Error Contact Station Provider
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Charging Your Vehicle –
Frequently Asked Questions
Why does my vehicle have a hum or fan
noise when charging?
A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
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Entering Temporary Neutral Mode
1. Power your vehicle on.
2. Bring your vehicle to a complete stop.
3. Press and hold the brake pedal.
4. Shift into neutral (N).
Note:
An instructional message appears.
5. Press the low (L) button.
Note: A confirmation message appears
when your vehicle enters the mode.
6. Release the brake pedal.
Note: Your vehicle is free to roll.
7. Switch your vehicle off.
Note: Do not tow your vehicle in this mode.
Note: The neutral (N) indicator on the
transmission selector may flash in this
mode.
Exiting Temporary Neutral Mode
1. Press the brake pedal.
2. Shift into park (P), or power your vehicle on and shift into drive (D) or
reverse (R).
AUTOMATIC RETURN TO
PARK (P)
What Is Automatic Return to Park
(P)
Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P). How Does Automatic Return to
Park (P) Work
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
•
You switch the vehicle off.
• You open the driver door with your
seatbelt unlatched.
• You unlatch the driver seatbelt when
the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Stopping the Engine
When Your Vehicle is Moving (page 176).
Automatic Return to Park (P)
Limitations
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate
with the driver door open.
• Door ajar indicator illuminates with the
driver door closed.
• Transmission not in park message
appears with the driver door closed,
after you shift out of park (P).
GRADE ASSIST - HYBRID
ELECTRIC VEHICLE (HEV)
What Is Grade Assist
Provides additional grade braking with a
combination of engine motoring and
high-voltage battery charging to help
maintain vehicle speed when descending
a grade.
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Switching Grade Assist On and Off
Press the grade assist button to activate
grade assist. The grade assist lamp
appears in the instrument cluster. Press
the button again to switch it off.
Your vehicle determines the amount of
engine motoring and high-voltage battery
charging. You could notice the engine
speed increasing and decreasing to help
maintain your vehicle speed when
descending a slope.
Grade Assist Indicators
MANUAL PARK RELEASE -
GASOLINE
What Is Manual Park Release
Manual park release is used to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency.
Manual Park Release Precautions WARNING: When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheels
chocks if appropriate. WARNING:
If the parking brake is
fully released, but the brake warning
lamp remains illuminated, the brakes
may not be working properly. Have your
vehicle checked as soon as possible. WARNING:
Do not drive your
vehicle until you verify that the
stoplamps are working.
Using Manual Park Release
Activating the Manual Park Release
Cable
1. Apply the parking brake. See What Is
the Electric Parking Brake (page 224).
Note: If the vehicle battery is dead, for
example, no electrical power is available,
you could use an external power source to
apply the parking brake. 213
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AUTOMATIC TRANSMISSION – TROUBLESHOOTING
Automatic Transmission – Information Messages - Hybrid Electric Vehicle
(HEV)/Plug-In Hybrid Electric Vehicle (PHEV)
Action
Description
The electric parking brake is not fullyapplied.
Park Brake Not Applied
A reminder to shift into park. In addition,
this message is typical after reconnecting
or recharging the battery until you cycle the ignition to the on mode.
Transmission Not in Park
Displays when there is a system fault andthe park brake needs to be depressed
before exiting the vehicle. See your author- ized dealer.
SHIFT SYS FAULT Apply Park Brake Before
Exiting the Vehicle
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