bluetooth FORD ESCAPE 2021 Owner's Manual

Action and Description
Menu Item
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and
off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings. Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and
off.
469
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)E280315 E268570

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
471
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
472
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 455).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
473
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 469).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 469).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
478
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. –
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•Close some of the apps to allow the system to find
those that you want to use.
479
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3 (If Equipped)

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car 560
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing AppendicesE239120

Electric Power Steering.............................233
Electric Power Steering Adaptive
Steering............................................................. 233
Electric Power Steering Precautions..........233
Electric Vehicle Information....................462 Charge Preferences.......................................... 465
Charge Settings................................................. 463
Charge Time Settings...................................... 466
Departure Time Settings................................ 466
Engine On Due To.............................................. 462
Power Flow.......................................................... 462
Vehicle Operational States............................ 462
Electromagnetic Compatibility.............560
Emergency Call Limitations........................57
Emergency Call Requirements..................57
Emergency Call System Data....................25
Emergency Towing - 8-Speed Automatic Transmission – 8F24...............................322
Emergency Towing - 8-Speed Automatic Transmission – 8F35...............................322
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)
..........................................322
Emission Law................................................558 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........559
Tampering With a Noise Control System.............................................................. 559
Enabling Remote Start...............................134
End User License Agreement..................533 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 533
Engine Block Heater.....................................175 Engine Block Heater Precautions.................. 175
How Does the Engine Block Heater Work.................................................................... 175
Using the Engine Block Heater....................... 175
Engine Oil Capacity and Specification - 1.5L EcoBoost™........................................396
Alternative Engine Oil for Extremely Cold Climates........................................................... 397
Engine Oil Capacity and Specification - 2.0L EcoBoost™
.......................................397
Alternative Engine Oil for Extremely Cold
Climates........................................................... 398Engine Oil Capacity and Specification -
2.5L, Hybrid Electric Vehicle (HEV)/
Plug-In Hybrid Electric Vehicle
(PHEV).........................................................399
Engine Oil
.......................................................338
Adding Engine Oil.............................................. 338
Checking the Engine Oil Level...................... 338
Engine Oil Capacity and Specification.................................................. 339
Engine Oil Dipstick Overview........................ 338
Resetting the Engine Oil Change Reminder......................................................... 338
Engine Specifications - 1.5L EcoBoost™..................................................391
Engine Specifications - 2.0L EcoBoost™.................................................392
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV).........................393
Entering a Parallel Parking Space.........243
Entering a Perpendicular Parking Space............................................................244
Entertainment..............................................445 AM/FM Radio...................................................... 446
Apps....................................................................... 454
Bluetooth Stereo or USB................................ 453
CD........................................................................\
.... 452
HD Radio ™ Information (If
Available)........................................................ 449
SiriusXM® Satellite Radio (If Activated)........................................................ 447
Sources................................................................. 445
Supported Media Players, Formats and Metadata Information................................ 454
USB Ports............................................................. 454
Evasive Steering Assist
..............................284
Evasive Steering Assist Limitations............284
Switching Evasive Steering Assist On and
Off...................................................................... 284
What Is Evasive Steering Assist................... 284
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)...........................................................127
Event Data
.........................................................23
Exiting a Parking Space.............................244
Extending the Remote Start Duration.........................................................134
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index

Security – Troubleshooting........................89
Security – Frequently Asked
Questions.......................................................... 90
Security – Information Messages.................. 89
Selecting a Drive Mode - Excluding: Plug-In Hybrid Electric Vehicle
(PHEV).........................................................262
Selecting a Drive Mode - Plug-In Hybrid Electric Vehicle (PHEV)..........................262
Selecting the Audio Source......................414
Sensitive Locking Mode
..............................40
How Does Sensitive Locking Mode
Work...................................................................... 41
What is Sensitive Locking Mode.................... 40
Service Data
.....................................................23
Setting a Memory Preset...........................414
Settings Data...................................................24 Comfort and Convenience Data..................... 24
Entertainment Data............................................ 24
Settings...........................................................469 911 Assist.............................................................. 469
Ambient Lighting............................................... 470
Audio...................................................................... 469
Automatic Updates.......................................... 470
Bluetooth............................................................. 469
Charge Settings.................................................. 470
Clock...................................................................... 469
Display................................................................... 470
Driver Assist......................................................... 469
FordPass............................................................... 469
General.................................................................. 469
Message Center.................................................. 470
Mobile Apps......................................................... 470
Multi Contour Seats.......................................... 470
Navigation............................................................ 470
Personal Profiles................................................ 470
Phone
.................................................................... 469
Seats....................................................................... 470
Sound.................................................................... 469
Valet Mode........................................................... 470
Vehicle................................................................... 469
Voice Control....................................................... 470
Setting the Adaptive Cruise Control Gap.................................................................253
Following a Vehicle........................................... 254
Setting the Adaptive Cruise Control Speed............................................................252
Manually Changing the Set Speed.............253 Setting the Adaptive Cruise Speed from a
Complete Stop............................................... 253
Setting the Charging Schedule and Preferences.................................................207
Charge Times Button....................................... 207
Setting the Clock and Date.......................415 Switching Automatic Time Updates On and
Off....................................................................... 415
Setting the Cruise Control Speed..........247 Changing the Set Speed................................. 247
Setting the Liftgate Opening Height.......82
Setting the Speed Sign Recognition Speed Tolerance.......................................290
Setting the Speed Sign Recognition Speed Warning.........................................290
Shifting Your Vehicle Into Gear.................211
Side Parking Aid - Vehicles With: Active Park Assist...................................................237
Locating the Side Parking Aid Sensors............................................................. 238
Side Parking Aid Audible Warnings............238
Side Parking Aid Limitations.......................... 237
What is the Side Parking Aid.......................... 237
Sitting in the Correct Position..................148
Sounding the Panic Alarm..........................59
Special Operating Conditions Scheduled Maintenance..............................................492
Exceptions........................................................... 494
Speed Control See: Cruise Control............................................ 247
Speed Sign Recognition Indicators.....................................................289
Speed Sign Recognition Limitations..................................................289
Speed Sign Recognition Precautions................................................289
Speed Sign Recognition...........................289
Speed Sign Recognition –
Troubleshooting............................................ 290
Speed Sign Recognition – Troubleshooting.......................................290
Speed Sign Recognition – Frequently Asked Questions......................................................... 291
Speed Sign Recognition – Information Messages......................................................... 290
Stability Control Indicator.........................232
Stability Control
............................................231
Stability Control – Troubleshooting...........232
581
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Index