ESP FORD ESCAPE HYBRID 2010 2.G Quick Reference Guide

WHAT IS SYNC?
Thank you for purchasing SYNC!
SYNCis a hands-free communications and entertainment system that
literally ‘syncs up’ with all other multimedia systems in your vehicle.
SYNCdelivers convenience with voice activated calling and hands-free
conversations, digital media player command and control as well as easy
to use voice commands. The world outside your vehicle cabin may be
chaotic, but inside, with SYNC, it’s always a smooth ride. All you have
to do is sync it and stow it. We’ll take care of the rest.
Welcome to the new world of ingenuity and passion - technology that is
both fun and functional. Welcome to SYNC.
For more information, please visit www.SyncMyRide.com.
SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
Introduction
4SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
SYNCVOICE RECOGNITION FEATURE
SYNCis equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Introduction
5SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press VOICE or
on your steering wheel controls.
•When you access the help feature.
•When the VR system does not understand your request
•When a VR session is completed successfully
•When a VR session is ended unsuccessfully
•When a speed dependent feature has been accessed
•When a new device is connected
SYNChas five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note:Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
Introduction
6SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
•(initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the
system has a similar confidence level for two possible options, it may
respond with:
•(initial tone) “Say 1 after the tone to play John Doe. Say 2 after the
tone to play Johnny Doe.” (listen tone)
Introduction
7SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Voice recognition system overview
8SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

SYSTEM CONTROLS
SYNCwill interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of some radio and steering wheel
controls as well as their respective function(s).
Radio controlSteering wheel
controlFunction
PHONE
Press to activate SYNChands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to theVoice recognition
system overviewchapter for further
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections.
OK OK Press to confirm your selection.
SYNCsystem controls
10SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so.
While in phone mode, you may say any of the following
commands:
•Dial•Call
•Call at home•Call on mobile OR cell
•Call at work OR Call
in office•Call on other
•Phone book at home
1•Phone book 1
•Phone book on mobile
OR cell1•Phone book at work OR
Phone book at office1
•Call history outgoing1•Call history incoming1
•Phone book on Other1•Connections1
•Call history missed1•Go to privacy
•Menu1•Hold
•Join
1Voice commands are not available until downloading phone information
viaBluetoothis complete.
Phone book commands:When you ask SYNCto access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or PHONE or say “Call” to call the contact.
Note:In the above possible commands, “” is a dynamic listing in
that it could be any desired name from your phone book.
SYNCphone features
12SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

To access/call numbers stored in the Quick Dial:
1. Press
or PHONE to enter PHONE MENU.
2. Press the memory preset (1–5) containing the desired contact
information. The stored information will appear in the radio display.
3. To initiate the call, press
or PHONE or press the respective
memory preset again.
ACTIVE CALL MENU OPTIONS
Once a call is active within SYNC, the following menu options are
available:
•PRIVACY ON/OFF
•HOLD ON/OFF
•ENTER TONES
•JOIN ON/OFF (Available when you have two active calls)
•PHONE BOOK
•CALL HISTORY
•RETURN
Refer to the following sections for further information.
Using privacy mode
SYNCallows you to easily switch a call from an active hands-free
environment to yourBluetoothenabled cellular phone for a more private
conversation. To turn privacy mode on/off:
Note:To scroll, press
SEEKor/.
1. Press MENU. The radio display will read CALL MENU.
2. Scroll repeatedly until PRIVACY appears in the radio display.
3. Press OK. The radio display will read PRIVACY ON/PRIVACY OFF?
4. Press OK to activate privacy mode. The radio display will read IN
PRIVACY and the system will transfer the call to yourBluetoothenabled
cellular phone.
Note:Some phones will disconnect from SYNCand transfer the active
call directly to the connected phone.
SYNCphone features
17SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Portable:Simply connect your phone to any vehicle equipped with
Traffic, Directions and Information and continue enjoying your
personalized services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note:SYNCwith Traffic, Directions & Information Services requires
activation prior to use. Standard phone and message rates may apply.
Subscription may be required. To register and check your eligibility for
free services, log onto www.SyncMyRide.com.
911 ASSIST™ (IF EQUIPPED)
For 911 Assist™ to function properly, the vehicle must have
battery power after the crash, the cell phone must be previously
paired, connected to SYNC, and continue to function properly,
and the 911 Assist™ feature must be previously enabled (set to
ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
SYNCphone features
31SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled cellular phone is paired and connected to SYNC.
•A connectedBluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
SYNCphone features
33SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)